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Chase Suite Hotel

Chase Suite Hotel
Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
2.5 of 5 stars 28 reviews
28 Reviews
5.0 of 5 stars
2
4.0 of 5 stars
10
3.0 of 5 stars
3
2.0 of 5 stars
3
1.0 of 5 stars
10
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#62 of 76 hotels in Salt Lake City
Description: All-Suite Hotel located 1 block from Trolley Square & 7 blocks from Salt Palace.
  • Address
    765 East 400 South
    Salt Lake City, UT 84102
Check Rates: $123 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 2.5 of 5 stars Based on 28 traveler reviews
  • What to Expect:
    • 2.5 based on 23 reviews Rooms
    • 3 based on 22 reviews Service
    • 3 based on 24 reviews Value
    • 2.5 based on 24 reviews Cleanliness
    • 4 based on 9 reviews Pool
  • Recommended For:
    • 40% based on 25 reviews Families with teenagers
    • 40% based on 25 reviews Families with young children
    • 30% based on 25 reviews Older travelers
    • 20% based on 25 reviews Pet owners
    • 20% based on 25 reviews Young singles

Reviews of Chase Suite Hotel

( 1-10 of 28 )
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2 of 5 stars
South Seaville, New Jersey
Aug 19, 2008

I was part of a group of 5 in SLC for 3 weeks for work. Only 1 got into a hotel downtown. The rest of us opted to try Chase, the only suite hotel with rooms available that was anywhere near downtown. I've stayed at Woodfin properties before and was always pleased. Since Chase is associated with Woodfin, I thought... more

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4 of 5 stars
Ashburn, Virginia
Aug 13, 2008
1/1 found this review helpful

With the mixed reviews, we knew we were taking a chance. But, as the last stop on a 7-stop, 12-day trip, we knew we would want some privacy and separate bedrooms for the kids. Indeed, the exterior is a bit worn. But, the rate includes breakfast and, to our surprise, a "manager's reception" which basically could be dinner. Grilled burgers... more

Management response from
kctraveler16, GM

Thank you so much for taking the time to review us on Tripadvisor. We are so glad you enjoyed your stay and we hope to see you in the future.

Jul 27, 2008
2/2 found this review helpful

Stayed here a couple of times on overnights to SLC, and the first time was OK but not great. The second time was terrible, and I won't stay here again. The rooms are a bit worn, although the fireplaces are a nice touch. The first time, they told us that airport transport was free, but did not mention that it... more

Management response from
kctraveler16, General Manager

Thank you for taking the time to review our property. I sincerely apologize that your room was not cleaned properly. I would like to assure you this is NOT our standards. We inspect each room before it is released to sale to a new guest and we are in the process of deep cleaning each room. Current upgrades are in...

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1 of 5 stars
Idaho Falls
Jul 26, 2008
1/1 found this review helpful

My husband, 4 children, and I found this hotel on Expedia, decided to give it a shot, and reserved 2 rooms. We noticed the worn exterior upon arrival unlike the website pictures. Shortly after checking into our rooms, we noticed 3 large bags full of garbage that had been shoved under the kitchen sink and pet hair that covered the... more

Management response from
kctraveler16, General Manager

Please accept our sincerest apologies. The unfortunate circumstances you experianced are not normal, nor are they a true reflection of our property or our policies. We sincerely apologize for the leak that occured over your room and the great inconvenience it caused. The timing was truly unfortunate. Beccause you made and paid for your reservation thru a third party web-site,...

Jun 10, 2008

We stayed at the Chase Suites in mid May. I booked the suite after reading numerous reviews both positve and negative. The main reasons we chose Chase Suites were that we needed a kitchen and two bedrooms at a reasonable rate. What is mentioned in the reviews is totally accurate. Different people have different standards and expectations. Dollar for dollar,... more

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1 of 5 stars
San Francisco
May 17, 2008
1/1 found this review helpful

Chase took over a dated and worn out apartment complex with deferred maintenance, and they call the apartments "suites". The rooms are loud, dirty, and severely worn- think 1979 with a lot of miles. I definitely wouldn't recommend Chase Suites to family/friends. This hotel is not attractive or comfortable. more

Management response from
kctraveler16, General Manager

On behalf of our Chase Suite Staff, I would like to thank you for staying with us and taking the time to review our property. We sincerely appreciate your comments and we are very sorry you did not enjoy you stay. As the new GM of this property I am aware of the problems you mentioned and would like to...

Apr 17, 2008
1/1 found this review helpful

The hotel is very dirty, run down, the room I stayed in was very old and very dirty I would never stay at Chase hotel again. I thought I was getting a very nice room by the looks of the web site photo's but they are very misleading. I get rooms with kitchens all the time but at this place... more

Management response from
kctraveler16, General Manager

Thank you for taking the time to reveiw our property and your stay. I am so sorry you had a bad experiance. As the new GM, I have noticed the same issues you discussed in your review and want to assure you we are taking measures to correct these issues. Our property is older, however, we are in the process...

Mar 9, 2008
1/1 found this review helpful

We arrived February 29 and at first we were directed to a room that was not even close to what we had reserved The staff corrected this problem immediately. We then entered what was our correct accomidations to say the least they where dilapedated and quite frankly disgusting. After going to the grocery store and purchasing candles and disenfectant (which... more

Management response from
kctraveler16, General Manager

On behalf of our Chase Suite family, I want to thank you for taking the time to reveiw our property. Unfortunately, it seems you did not have a pleasant experiance and for this, I sincerely apologize. As the new manager of this property I want to reassure you that we are taking corrective steps to address the issues you mentioned...

Feb 24, 2008

We stayed at this hotel last week end. The location was great it was close to down town and easy to find. The breakfast was more than I expected, each day they had a different entree all the food was fresh and hot. In the evening they had a nice social hour with wine, beer and appetizers. The staff was... more

Management response from
kctraveler16, General Manager

Thank you so much for your kind review of our property. We are very happy that you enjoyed your stay. You mentioned our current rennovation projects and I wanted to assure you that they are well under way and should be completed by summer's end. On behalf or all our staff, we sincerely appreciate your loyal patronage and look forward...

Jan 25, 2008
2/2 found this review helpful

My family booked our room at Chase Inn because of the value and room size. When we checked in, we were disappointed in the condition of the property and the room. Paint was peeling on the outside and the overall appearance was pretty rough. When we walked in our room, it smelled musty. Dust was on the walls and furnishings.... more

Management response from
ChaseDOS, DOS

Thank you for your valuable input, we do appreciate it. As you mentioned we did have quite a snow storm, approximately 6-8 inches in less than 12 hours. This certainly kept our snow removal crew quite busy and I do apologize that your stairs and steps were not completed within the time frame you desired. For late check outs, we...

Reviews of Chase Suite Hotel

( 1-10 of 28 )
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Chase Suite Hotel Address

765 East 400 South, Salt Lake City, UT 84102