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Hotel class 2.5 of 5
765 East 400 South, Salt Lake City, UT 84102
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Reviews you can trust

54% Recommend
3.0 of 5 stars 33 reviews
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3 of 5 stars
islandrockin   40 contributions
Comox,British Columbia,Canada
Nov 27, 2008 | Trip type: Family

We were here for one night so it worked for us and we had what appeared to be a good discounted rate compared to what is said to be the price here. The two bedroom suite worked for 5 adults with full kitchen and 2 baths. However this place is dated and tired overall but it was clean.Nice breakfast area... more

Management response from
kctraveler16, General Manager

Thank you for choosing Chase Suite Hotel, Salt Lake City, for your hotel accomodations. We truly appreciate the time you took to review our hotel and appreciate your comments. While we are an older property, we are in the process of making many updates. Most of our rooms already have new pillow top mattresses and by summer 2009, all rooms...

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1 of 5 stars
kikibob   6 contributions
oregon
Oct 11, 2008 | Trip type: Family

We stayed here in May, and should have posted something back then, but I have read the reviews and want fellow travelers to know that the problems were not just external. Beyond the peeling paint, rust, dangerous metal edges, and litter including cigarette butts EVERYWHERE, the room was filthy (e.g., hair on the floors, hair in the coffee maker water... more

Management response from
kctraveler16, General Manager

Thank you for taking the time to review us on trip advisor. As you stated, you have not visited us since May and I woild lke to reassure you that many of the items you cited have already been addressed and the rest are in progress. The back 8 buildings were repainted this spring and summer. All the outdoor stairs...

Great Hotel
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4 of 5 stars
OregonTravelerG   1 contribution
Oregon
Sep 1, 2008 | Trip type: Business

I read the reviews after making reservations for four nights and was afraid of what I would find. To my relief I found the negative reviews to be quite exaggerated. Yes, from the outside the complex shows years of use. However, the suite we stayed in with four adults was clean, attractive, comfortable and had new beds! Items we missed... more

Management response from
kctraveler16, General Manager

Thank you so much for taking the time to review us on Tripadvisor. Guest satisfaction is of ur utmost concern and the reviews we receive are a great tool for us to gage our sucesses as well as short comings. We are sincerely glad you enjoyed your stay and hope to see you again in the future. As I am...

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2 of 5 stars
lostboydp   32 contributions
South Seaville, New Jersey
Aug 19, 2008 | Trip type: Business

I was part of a group of 5 in SLC for 3 weeks for work. Only 1 got into a hotel downtown. The rest of us opted to try Chase, the only suite hotel with rooms available that was anywhere near downtown. I've stayed at Woodfin properties before and was always pleased. Since Chase is associated with Woodfin, I thought... more

Management response from
kctraveler16, General Manager

Thank you for taking the time to review us on Tripadvisor. We value each guest's opions and use them as a point of reference. I noticed that your review was a little dated, as you stayed in May. I would like to reassure you, that we are equally aware of many of the things you mentioned and that since your...

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4 of 5 stars
JohnAshburn   16 contributions
Ashburn, Virginia
Aug 13, 2008 | Trip type: Family
1/1 found this review helpful

With the mixed reviews, we knew we were taking a chance. But, as the last stop on a 7-stop, 12-day trip, we knew we would want some privacy and separate bedrooms for the kids. Indeed, the exterior is a bit worn. But, the rate includes breakfast and, to our surprise, a "manager's reception" which basically could be dinner. Grilled burgers... more

Management response from
kctraveler16, GM

Thank you so much for taking the time to review us on Tripadvisor. We are so glad you enjoyed your stay and we hope to see you in the future.

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1 of 5 stars
Travels_too_muchUtah   10 contributions
Utah, USA
Jul 27, 2008 | Trip type: Couples
2/2 found this review helpful

Stayed here a couple of times on overnights to SLC, and the first time was OK but not great. The second time was terrible, and I won't stay here again. The rooms are a bit worn, although the fireplaces are a nice touch. The first time, they told us that airport transport was free, but did not mention that it... more

Management response from
kctraveler16, General Manager

Thank you for taking the time to review our property. I sincerely apologize that your room was not cleaned properly. I would like to assure you this is NOT our standards. We inspect each room before it is released to sale to a new guest and we are in the process of deep cleaning each room. Current upgrades are in...

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1 of 5 stars
HBrad   4 contributions
Idaho Falls
Jul 26, 2008 | Trip type: Family
1/1 found this review helpful

My husband, 4 children, and I found this hotel on Expedia, decided to give it a shot, and reserved 2 rooms. We noticed the worn exterior upon arrival unlike the website pictures. Shortly after checking into our rooms, we noticed 3 large bags full of garbage that had been shoved under the kitchen sink and pet hair that covered the... more

Management response from
kctraveler16, General Manager

Please accept our sincerest apologies. The unfortunate circumstances you experianced are not normal, nor are they a true reflection of our property or our policies. We sincerely apologize for the leak that occured over your room and the great inconvenience it caused. The timing was truly unfortunate. Beccause you made and paid for your reservation thru a third party web-site,...

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3 of 5 stars
CalgaryMandy   1 contribution
Calgary
Jun 10, 2008 | Trip type: Family

We stayed at the Chase Suites in mid May. I booked the suite after reading numerous reviews both positve and negative. The main reasons we chose Chase Suites were that we needed a kitchen and two bedrooms at a reasonable rate. What is mentioned in the reviews is totally accurate. Different people have different standards and expectations. Dollar for dollar,... more

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1 of 5 stars
bdh1968   24 contributions
San Francisco
May 17, 2008 | Trip type: Solo travel
1/1 found this review helpful

Chase took over a dated and worn out apartment complex with deferred maintenance, and they call the apartments "suites". The rooms are loud, dirty, and severely worn- think 1979 with a lot of miles. I definitely wouldn't recommend Chase Suites to family/friends. This hotel is not attractive or comfortable. more

Management response from
kctraveler16, General Manager

On behalf of our Chase Suite Staff, I would like to thank you for staying with us and taking the time to review our property. We sincerely appreciate your comments and we are very sorry you did not enjoy you stay. As the new GM of this property I am aware of the problems you mentioned and would like to...

Very dirty.
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1 of 5 stars
OntheroadagainUsa   2 contributions
USA
Apr 17, 2008 | Trip type: Business
1/1 found this review helpful

The hotel is very dirty, run down, the room I stayed in was very old and very dirty I would never stay at Chase hotel again. I thought I was getting a very nice room by the looks of the web site photo's but they are very misleading. I get rooms with kitchens all the time but at this place... more

Management response from
kctraveler16, General Manager

Thank you for taking the time to reveiw our property and your stay. I am so sorry you had a bad experiance. As the new GM, I have noticed the same issues you discussed in your review and want to assure you we are taking measures to correct these issues. Our property is older, however, we are in the process...

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Chase Suite Hotel Also Known As

  • Hotel Chase Suite
  • Chase Suite Salt Lake City
Address: 765 East 400 South, Salt Lake City, UT 84102
Salt Lake City Hotels Chase Suite Hotel
3.0/5.0
33