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Fairfield Inn & Suites Macon

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4035 Sheraton Drive, Macon, GA 31210
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1 room 1 adult
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Fairfield Inn & Suites Macon
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133 Reviews from our TripAdvisor Community

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Level Contributor
78 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Sandrina did an outstanding job on the check in she was both friendly and efficient. She honored our Discount Coupon we obtained at the GA welcome center. Our room #104 was on the back side of the hotel overlooking parking and woods. It was a handicap room and their was no vanity just a sink so we were required to... More 

Helpful?
1 Thank RICHARD B
Amanda B, General Manager at Fairfield Inn & Suites Macon, responded to this review

Thank you very much for your review! While I'm thrilled that Shandrina did an excellent job, I am dismayed to see that you had other issues during your stay. I will share your review with the team to discuss where we can make improvements, especially with regard to breakfast. We are very glad you chose to stay with us as... More 

Cottontown, Tennessee, United States
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel itself has an excellent location. The staff is friendly and greet you as you entered. The breakfast is good . The room itself has rust around door frames and peeling wallpaper in bathrooms, the furniture is a little beat up. The bed was comfortable but we found a spider in our room! The hot tub had been filled... More 

Helpful?
Thank Patricia F
Amanda B, General Manager at Fairfield Inn & Suites Macon, responded to this review

Hello Patricia! I'm very glad you found our staff to be friendly and that you enjoyed our breakfast. We are very excited to be preparing for a full renovation that will take care of the concerns you shared. We do hope to see you again real soon! More 

orlando, florida
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was first time staying in a Fairfield Inn. The biggest drawback was the heating and A/C system. No thermostat to control temperature. Jan. is cold. Needed heat, but just runs and not able to control the temp. The room was clean and comfortable other than the heating/cooling system. Free Breakfast - we have stayed in many hotels in USA... More 

Helpful?
1 Thank wandaoforlando
Amanda B, General Manager at Fairfield Inn & Suites Macon, responded to this review

I am very sorry to learn that you did not have a better experience on your recent stay. We are working to make improvements on all of the concerns you have shared. We are also preparing for a renovation in the next few months that we are very excited about! I do hope that you return to give us another... More 

Level Contributor
4 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 weeks ago

I was traveling with three cars on our way to TN from FL. We began our journey late and decided to stop in Macon for the night. All three families needed rooms with two double beds. Upon arrival, the clerk was entertaining a friend in the hotel lobby. There was liquor being consumed and it was clear that our arrival... More 

Helpful?
Thank Tammie V
Amanda B, General Manager at Fairfield Inn & Suites Macon, responded to this review

Thank you, Tammy V, for leaving us your review. We don't tolerate staff loitering about the property and have never had this issue before. We are addressing this isolated incident with the individuals. Our team is also working together to address the concerns you shared about cleanliness and service. We are truly sorry to have fallen short of your expectations.... More 

Orlando, Florida
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

Traveling back South, we stayed here one night. Front desk clerk and housekeeping staff were friendly and very helpful. Room was clean and comfortable. Fridge was ice cold. 😀. Unfortunately the pool was not what I wanted because of the cold weather and no hot tub available. Will certainly stay again on our next trip North.

Helpful?
Thank nomosnowguy
Amanda B, General Manager at Fairfield Inn & Suites Macon, responded to this review

Thank you for leaving your review! I am so glad that you found our services to be helpful during your travels. Our pool is seasonal and closed for the winter. We look forward to seeing you again as you pass through! More 

Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed January 1, 2016 via mobile

This hotel is a clean, no-frills hotel. The room was clean and well lit. We heard a train going by as we entered but never while in our room. The lobby was clean, staff pleasant. Only negative was they state breakfast is available until 9:00 a.m. but all hot foods were gone by 8:30 and no effort was made to... More 

Helpful?
Thank JuliaC6363
Amanda B, General Manager at Fairfield Inn & Suites Macon, responded to this review

Thank you so much for sharing your experience. Our team is greatly encouraged by your kind words. We have also discussed best practices for breakfast so that we don't disappoint anyone else. We hope to see you again soon! More 

Minneapolis
Level Contributor
3 reviews
1 of 5 stars Reviewed December 27, 2015 via mobile

I'm a Marriott Gold Elite member. My status was not acknowledged. This hotel is poorly staffed--I used my Marriott app to check-in but I still had to wait nearly 15 min to get my room keys. The room itself was Motel 6 quality. I've attached a picture of our door--doesn't inspire confidence. What happened in my room? A drug bust?... More 

Helpful?
Thank gustafchvy
Amanda B, General Manager at Fairfield Inn & Suites Macon, responded to this review

Thank you for taking the time to share your experience. I am very sorry you were not provided with better customer service on your recent stay with us. We are reviewing your feedback together to improve the quality of our service. We are also preparing for a full renovation in the new year. I do sincerely hope that should you... More 

Orlando, Florida
2 reviews
1 of 5 stars Reviewed November 27, 2015 via mobile

We stayed one night. As soon as we entered the room a freight train sounded like it was going to come through the wall. There were no less than 5 trains throughout the night. We pulled out the sofa bed that was held together with duct tape. We pulled the ripped mattress on the floor. It was so thin you... More 

Helpful?
Thank Busymom824
Amanda B, General Manager at Fairfield Inn & Suites Macon, responded to this review

We are very glad you chose to stay with us and thank you for sharing your experience with us. We have discussed your feedback across all departments and are making improvements to the room you were in and to our services. We hope to wow each of our guests with the Marriott experience and regret that we did not have... More 

knoxville
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed November 21, 2015

We stopped at this hotel late at night, around 11:00pm, on our way to Tallahassee. We thought we remembered staying here once before. It is in a cluster of hotels off this I 75 exit 169 and honestly, my husband was more sure about it than I was. The clerk at the counter was on the phone constantly, except for... More 

Helpful?
Thank karen d
Amanda B, General Manager at Fairfield Inn & Suites Macon, responded to this review

I am so very sorry that this was your experience with us. I am sharing your feedback with the entire team to make all of the necessary changes that you shared. I'm surprised and dismayed to read that it was so hard to get assistance and assure you this will not be an issue going forward. We are preparing for... More 

West Palm Beach, Florida
Level Contributor
59 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 18, 2015

This is a typical Fairfield Inn with the normal selection of amenities. The location is OK. Front desk is friendly and efficient. Rooms are typical for Fairfield. A/C units can be loud but not too bad. Breakfast was standard and decent. Rooms clean and fresh smelling. Rooms in the back overlooking the pool are the best.

Helpful?
Thank acvitale
Amanda B, General Manager at Fairfield Inn & Suites Macon, responded to this review

Thank you very much for sharing! We are working hard to be the best Fairfield Inn & Suites that we can be. Our team is greatly encouraged by your positive feedback. We hope you come back to see us that we might earn your 5 star rating! More 

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