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Baymont Inn & Suites Macon / Riverside Drive

2.5 of 5
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3680 Riverside Drive, I-75 Exit 169, Macon, GA 31210
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Baymont Inn & Suites Macon / Riverside Drive
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Ranked #55 of 66 Hotels in Macon
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154 reviews from our community

Traveler rating
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    31
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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    (54)
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Sing sing
Contributor
16 reviews 16 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Most horrible experience anywhere! First room had bathtub full of water. Second one had all lights burned out. Third one still had lights burned out and no workable wifi. I wasn't going for a 4th. Even though the reservation was non-refundable, there was no way I would stand for this. I got a refund through the motel with an Expedia... More 

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Lithonia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I have stayed at this location before and was satisfied with the experience but this stay was not so great. Room was not as clean as I would like. No batteries in remote control. old, barely working TV. AC would not get cool. I did not report these issues to the front desk. I just slept and got out of... More 

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes 1
Dylan B, Guest Relations Manager at Baymont Inn & Suites Macon / Riverside Drive, responded to this review

Thank you so much for your review I apologize for you recent stay you had at Baymont Inn & Suites in Macon, GA. I will take this review to to improve our cleanliness and service to enhance the guest experience. I can assure you that your next stay with Baymont Inn & Suites will be much more enjoyable. More 

Wilmington, United States
2 reviews
2 of 5 stars Reviewed 1 week ago

I was unsatisfied by my recent stay at the Baymont Inn and Suites. The room I was assigned was not cleaned during the day, thus, I was given another room. This room was a smoking room. As a nonsmoker, staying in smoking rooms is uncomfortable for me. The person working the front desk was very helpful in this situation. In... More 

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Dylan B, Guest Relations Manager at Baymont Inn & Suites Macon / Riverside Drive, responded to this review

Thank you for your recent review at the Baymont Inn & Suites in Macon, GA. First let me apologize for the room not being cleaned and inconveniently having to stay in a smoking room. I will take this review to improve our customer service and cleanliness of the hotel. We are now currently under new management and also under renovation... More 

Macon, Georgia
1 review
2 of 5 stars Reviewed 2 weeks ago

Grounds are covered with trash, tall grass. Rooms need to be undated. Bed was great. Staff was dressed in ordinary clothes, no uniforms, and untrained, and very unprofessional. No light bulbs in room, holes in walls, and around tub and shower. Old TV that didn't work that well. This place needs to be closed or a complete overhall.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Dylan B, Guest Relations Manager at Baymont Inn & Suites Macon / Riverside Drive, responded to this review

Thank you for your recent review at Baymont Inn & Suites. I apologize for the issues you had with your room, and at the Front Desk. The hotel is currently being renovated and also is under new management to improve the hotel. I am confident that you will find your next stay at Baymont Inn & Suites much more enjoyable. More 

Macon, Georgia
1 review
3 of 5 stars Reviewed 2 weeks ago

The receptionist was very nice and pleasant, but It wasn't a good experience I had to change rooms, I was sent to the wrong room and I wasn't comfortable with the bedding, there was no remote to the tv, I was about to ask for my money back the only thing that made me stay was the receptionist.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Dylan B, Guest Relations Manager at Baymont Inn & Suites Macon / Riverside Drive, responded to this review

Thank you so much for your feedback. I am so thankful that our employee was able to meet your needs to help enjoy the quality of your stay. I am very sorry for your experience with the issues listed. The hotel is currently under renovation to improve guest experiences. I am confident you will find that your next stay at... More 

Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I made reservations for 3 nights, 4 rooms and had elderly ladies with me. Upon making reservations this was discussed to ensure downstairs rooms. I also had 4 other rooms at this facility for 2 nights. We were in town for a convention/conference. No batteris in TV remotes, had to buy them myself. no towels daily in any of the... More 

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes 1
Dylan B, Guest Relations Manager at Baymont Inn & Suites Macon / Riverside Drive, responded to this review

Thank you for your recent review at Baymont Inn & Suites. FIrst let me apologize for your recent stay at the hotel. I'm extremely dissapointed in the results and in our staff. The hotel is under renovation and under new management to improve the guest experience. I am confident you will find that your next stay at Baymont Inn &... More 

A TripAdvisor Member
3 of 5 stars Reviewed 4 weeks ago

It wasn't as bad, as all the pass reviews was. Didn't have many towels. They gave me more. I don't think they changed the hand towels. For the price, the room was clean & the staff very nice.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Dylan B, Guest Relations Manager at Baymont Inn & Suites Macon / Riverside Drive, responded to this review

Thank you for your recent review at Baymont Innn & Suites. I am happy to hear you enjoyed your stay, we loved having you as our guest. The hotel is currently under renovation to improve the quality of the guest experience. Baymont Inn & Suites hopes to see you as a guest again soon. More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We had a convention in Macon on Feb 26 - March 1st. Upon checking in we were told that they did not have any ground floor rooms which we made reservations for 2 months ago. So we ended up with an upstairs room which wasn't that big of a deal. Entering the room was a whole other story. Opening the... More 

Was this review helpful? Yes 1
Dylan B, Guest Relations Manager at Baymont Inn & Suites Macon / Riverside Drive, responded to this review

Thank you so much for your recent review. I apologize for your recent stay with Baymont Inn & Suites. I understand how frustrating your stay was and extremely disappointed in our staff. I will take this review to improve our standards and quality of Baymont Inn & Suites. The hotel is now under renovation and under new management to maximize... More 

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