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Baymont Inn & Suites Macon / Riverside Drive

2.5 of 5
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3680 Riverside Drive, I-75 Exit 169, Macon, GA 31210
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1 room 1 adult
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Baymont Inn & Suites Macon \/ Riverside Drive
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230 Reviews from our TripAdvisor Community

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Savannah, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I came to visit family and friends and stayed at the Baymont on Riverside...not a good choice. First, the building looks very bad, lots of people walking around the lot, coming in and out of rooms, not sure if they were staying there or selling/buying stuff. Second, I went to get ice and was approach by 2 men and a... More 

Helpful?
Thank Sheila L
LaPrell S, General Manager at Baymont Inn & Suites Macon / Riverside Drive, responded to this review

Ms. Sheila, My name is LaPrell Sprayberry, I am the new General Manager of the Baymont Inn & Suites in Macon on Riverside Drive and I did not speak with you during your visit about people accosting you. I would NEVER tell a guest that they could move rooms or check out, that is not how I operate this business.... More 

Livonia, Michigan
2 reviews
2 of 5 stars Reviewed 1 week ago

I have to give a high-five to Janece at the front desk. Her cheerful personality made our stay bearable. The room itself - NOT very clean, prior smoker in it despite the "No Smoking" sign, light bulbs burnt out, shower area had smears and hair in it, the floor was gritty. The towels were new (still had tags on them)... More 

Helpful?
Thank Linda H
LaPrell S, General Manager at Baymont Inn & Suites Macon / Riverside Drive, responded to this review

Thank you for your comments, we love to receive reviews from guests that allow us to ensure that future guests do not have the same negative experiences. I am very sorry to hear that your room was not up to par as we have been working hard to improve our cleanliness and condition. I will certainly pay closer attention to... More 

Travelers are raving about these Macon hotels

LaGrange, Kentucky
1 review
3 of 5 stars Reviewed 5 weeks ago

The front desk staff was awesome. The housekeeping staff needs to be fired. I was there 3 nights before I got my room cleaned. The first two nights I went to the front to get additional linens since housekeeping didn't clean my room. On the second night I asked her to check the housekeeping log. My room was on their... More 

Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank S6106LGkevint
Dylan B, General Manager at Baymont Inn & Suites Macon / Riverside Drive, responded to this review

I am very sorry to hear of your experience with our housekeeping department. I have put into place several processes that should alleviate any experiences like this in the future. I am happy however to hear that our front desk staff was able to assist and impress you during your stay. We value your input and will ensure that your... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 4, 2016 via mobile

Arrived later in the evening, So we did not check the room for towels. The next morning we discovered we had zero linens. Called the front desk repeatedly and had no answer. Physically walked to the lobby/front desk to find no one there and all the doors locked. After buzzing and banging for several minutes I called the front desk... More 

Helpful?
1 Thank Johnny K
Dylan B, General Manager at Baymont Inn & Suites Macon / Riverside Drive, responded to this review

I appreciate you taking the time to notify me of this experience. I will most certainly be making the necessary changes to ensure this does not happen again. Your review is why we find TripAdvisor to be such a valuable tool in improving guests' experiences while staying with our property. Again, thank you for letting me know. If you wish... More 

Cumming, Georgia
Level Contributor
50 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed December 28, 2015 via mobile

I was driving through the area for work. I wanted something that was decent and not junk. I looked at motels in Forsyth and they didn't look good. I looked in Macon and found this one Baymonts are usually hit or miss but the pictures online looked decent. So I booked through the Wyndham website. I get to the room... More 

Helpful?
Thank James T
Dylan B, General Manager at Baymont Inn & Suites Macon / Riverside Drive, responded to this review

Mr. James, I want to apologize for your experience during your stay. I am currently working on in depth inspections of all rooms as part of my new role as General Manager. I assure you that in the future we will find these problems before you arrive and correct them before you are given a key! Thank you for pointing... More 

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