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BEST WESTERN Riverside Inn

#11 of 66 Hotels in Macon
Certificate of Excellence
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2400 Riverside Drive, Macon, GA 31204
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BEST WESTERN Riverside Inn
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BEST WESTERN Riverside Inn
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270 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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FT. Lauderdale, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The staff at this hotel is always friendly. The breakfast is filling, rooms clean. There is an Applebees within walking distance and a gas station near by we fill up and conveniently get on I-75 It's the only place we stay on our way from FL to OH. They know us when we walk in now!

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review

I am so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. More 

Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW

This Best Western had old, dirty carpets fragrant with mildew which filled the rooms! Won't be staying here again, and if you have asthma or other breathing problems, save yourself and stay elsewhere!

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review

It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. More 

Mt Prospect
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

hiccup in getting room because sent to an uncleaned room. when got it right, was very nice. staff very friendly and helped when necessary. a little dis appointed that some areas around hotel are not smoke free.

Review collected in partnership with Best Western

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Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review

Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon. More 

Smithfield, United States
1 review
1 of 5 stars Reviewed 1 week ago

Toilet flushed very slowly, shower did not drain, wi-fi would not work, smelled like they were trying really hard to cover the pet odor, and air conditioning was less that cold...we will not stay here or use this chain in the future

Review collected in partnership with Best Western

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Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review

I am so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate your business and hope you will visit again soon. More 

Hartsfield, United States
1 review
3 of 5 stars Reviewed 1 week ago

The AC blew beautifully cold air and the shower provided sufficient hot water. The room was clean. Mattress was lumpy as were the pillows and the room stayed as bright as day in the middle of the night...not very conducive to a good night's sleep. Staff were friendly and helpful enough.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review

Thank you for your comments on your recent visit to our hotel. I am so sorry that we did not meet your expectations. Your comments are very important to us as we strive to upgrade and make improvements. Again we apologize for any inconvenience to you. We wish you safe and happy travels. More 

Carterville, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We booked 2 rooms at this property based on the many positive comments on TripAdvisor. The property is old but well maintained with refurbished interiors, large rooms with comfortable beds, and a beautiful courtyard. The staff was friendly and the hot breakfast was adequate. A real value if you need to stay in Macon.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review

We sincerely appreciate your time and effort to write us a very insightful review. We are committed to delivering the highest level of service to our guests, and we will use your feedback to help us correct our deficiencies and improve our services further to better achieve our primary goal. Thank you for staying at our hotel. Please visit again... More 

Lenox, Georgia
Level Contributor
8 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

I stayed a week here,the room was nice and clean and cool, however the 2nd floor hallway had no air conditioning and temps outside were 98-100. So hallway air would be greatly appreciated. Also they need an elevator to assist guests in getting luggage, coolers, etc. to 2nd floor rooms. On a much more positive note, the FD clerk- Ann-was... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review

Thank you for your review of your recent stay with us. We are so sorry that you encountered some problems with the heat in the hallways. We will certainly make these upgrades as soon as possible. We appreciate your business, please visit again when you are in the area. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We were pleasantly surprised at how nice our stay was - the only fault we could find is that the shower and sink drains were a little slow! Great staff, clean room, very comfortable bed, nice linens - we're going to make this hotel a regular stop!

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review

Thank you for your review, rating and recommendation of our hotel. It is rewarding to learn that we have exceeded our guest expectations. We truly appreciate your business, please make us your home away from home when you come to the area More 

Bowling Green, Kentucky
1 review
5 of 5 stars Reviewed 2 weeks ago

On two different occasions we spent the night at this location; there were four of us in one room. Great experience both times. It gives you a feeling of stepping back 30 years in time. The bathrooms are small, but clean, The beds are like new and comfortable. Don't pass this hidden jewel up.

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review

We are very excited to hear that you enjoyed the convenience and accommodations of your most recent visits with us. Your satisfaction is our top priority and your feedback is more than welcome as an encouraging reinforcement to the policies that we've implemented to improve upon each guests experience. Thank you for sharing and we hope to see you again... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I greatly enjoyed our stay! Every employee was extremely friendly & eager to assist. The rooms are very spacious, reasonably priced, great variety for breakfast, peaceful pool & gazebo area & close by the interstate & great dining locations! It was a Marvelous experience, THANK YOU ALL! :-)

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review

WE ALL THANK YOU - for this review and rating of our hotel, but most of all we thank you for your business. We look forward to serving you again in the future. More 

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