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BEST WESTERN Riverside Inn

2.5 of 5 2400 Riverside Drive, Macon, GA 31204
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Certificate of Excellence 2014
BEST WESTERN Riverside Inn
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BEST WESTERN Riverside Inn
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213 reviews from our community

Traveler rating
    93
    78
    21
    15
    6
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69
47
11
41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, Canada
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at this location several times in the past while travelling south from Ontario to Florida. My last stay in 2013 was not a very good experience and I vowed I would never say here again. Having said that I saw several new reviews that seemed quite good and that improvements have been made so I thought I... More 

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review

Thank you for your review and rating of our hotel. Since you have stayed with us several times, you know our renovations and upgrades are to make our guest experience more comfortable. Your business is important to us and is greatly appreciated. More 

Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here overnight on our trip back to FL from MN. We found a good internet rate and they honored it. The room was spacious and quiet. Fridge, microwave and internet in room. Comfortable bed. The expanded hot continental breakfast was food and the attendant was prompt, courteous and helpful. The breakfast area was large and clean. We would... More 

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review

We are so glad that you found our hotel on your way to MN. It is rewarding for us to know that you enjoyed your visit and found everything to your liking. Thank you for your review and rating of your visit so others know of your experience. Please come back to visit again. More 

saint joe, United States
Contributor
13 reviews 13 reviews
5 of 5 stars Reviewed 1 week ago

The front lobby was just out of this world!! The pool was closed because of the time of year. Didn't check out the fitness room, but peeked in the window of door. We LOVED the breakfast! Biscuits were warm and fluffy and the gravy was very tasty. Bananas were very green though. Was glad they put us to the back... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review

Thank you for sharing your experience with us. I do apologize for the issue that you encountered with the pillows We will look into this issue to see if improvements can be made. On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again. More 

Oglethorpe, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This is the only hotel we stay at when we get away. Our room is always enjoyable and the workers are very accommodating. Since the hotel has been remodeled, it has some amenities that we really enjoy!!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review

We feel honored to be your favorite place to stay in Macon. Thank you for this wonderful review and rating of your visit with us. We also appreciate your business and look forward to seeing you again soon. More 

Elko, Georgia, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We always have an excellent experience at this place. The staff is awesome, the rooms are very clean. The bar is right in the hotel and the breakfast is very filling. we have stayed at other hotels in Macon and this is the one we always come back to.

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review

Thank you for such a wonderful review. As always it is a pleasure to know that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the... More 

Panama City, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Booked four nights originally but change of plan meant staying only two. This caused no problems with Minnie at reception who was helpful throughout my stay. The new road systems near the hotel almost defeated my sat-nav but help from the staff made this a minor problem

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review

Thank you for such a wonderful review. As always it is a pleasure to know that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the... More 

Fort Wayne, Indiana
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We called ahead as we were driving. Hotel is clean but dated. Check in was great and front desk girl was really sweet. As we were traveling with our dog we were limited, but this was an adequate choice.

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review

Thank you for choosing our hotel for your recent visit in Macon. We appreciate your business and hope you will stay with us when you are in the area. More 

Wisconsin
Contributor
17 reviews 17 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Needed a one night stay during road trip and stumbled into here. Staff was very friendly but building is showing its age. Clean but had problems with toilet in room. When reporting to desk upon checkout, did not receive apology but was told it would be fixed. Although delivery of message was friendly- I did not care about the future... More 

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review

Thank you for sharing your experience with us. I do apologize for the issue that you encountered with the toilet. Yes, you should have gotten an apology at check out. We will address this with our staff and correct the issue. On behalf of our entire staff, we apologize for this and the inconvenience to you. We thank you for... More 

FL
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 27, 2014

Wonderful for the Cherry Blossom Festival- Easy travel to Mercer University Recently updated with new furniture- NO smoking floor Don't forget , PET FRIENDLY Grounds are nicely updated Nice hot breakfast with fruit, yogurt, sticky buns, juice , and coffee

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review

Thank you for your review and rating of our hotel. We appreciate you choosing our hotel as you enjoyed the Cherry Blossom Festival. Please come visit again soon. More 

Knoxville Tn
Top Contributor
95 reviews 95 reviews
25 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed December 9, 2014

I have done a lot of traveling for business before retirement and have stayed at many more since but this is one of the best. The hotel is less than half a mile off the interstate. Check-in was seamless and the rooms were very impressive. It was one of the larger hotel rooms I've ever seen. The window view was... More 

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review

We are very excited to hear that you enjoyed the convenience and accommodations of your most recent visit with us. Your satisfaction is our top priority and your feedback is more than welcome as an encouraging reinforcement to the policies that we've implemented to improve upon each guests experience. Thank you for sharing and we hope to see you again... More 

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Additional Information about BEST WESTERN Riverside Inn

Address: 2400 Riverside Drive, Macon, GA 31204
Phone Number:
Location: United States > Georgia > Macon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Riverside Inn 2.5*
Number of rooms: 115
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Also Known As:
Best Western Riverside Hotel Macon
Best Western Macon
Macon Best Western
Hotel Style:
#2 Business Hotel in Macon
#5 Best Value Hotel in Macon
#11 Family Hotel in Macon
#11 Romantic Hotel in Macon

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