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Holiday Inn Express Hotel & Suites Macon West

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4970 Harrison Rd, Macon, GA 31206
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Holiday Inn Express Hotel & Suites Macon West
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Holiday Inn Express Hotel & Suites Macon West
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128 reviews from our community

Traveler rating
    47
    41
    22
    9
    9
See reviews for
45
25
4
38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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Cataula, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

Overall the hotel and stay was good. An older hotel but recently renovated and they did a good job with the renovation. The only two issue that i have is: 1) the window doesn't look like it's been cleaned since before the renovation. Very nasty. 2) the AC was not on in the room when i arrived. Springs in GA... More 

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Ontario
Top Contributor
184 reviews 184 reviews
83 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed April 14, 2015

This is our 2nd time staying here & we'll likely be back next time traveling through Macon. This hotel still looks brand new, the rooms are very nice. The staff are very friendly & helpful. It is far enough away from I-475 that there is no traffic noise to be concerned about. The breakfast has all the usuals + apples,... More 

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Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you for sharing how much you enjoyed your stay with all the trip advisor customers. Please visit with us again! More 

Waukesha, Wisconsin
1 review
3 of 5 stars Reviewed April 14, 2015

We stayed at this hotel on our way to Florida. It looks very nice, staff was pleasant, and it had the space we needed with 3 kids. When we first opened the door to our room the tv was on, a little weird. I was initially impressed until I woke up with a tick on my head. We are from... More 

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Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you for your comment. I am sorry you had a problem while you stayed at our hotel. We have monthly pest control and they can revisit us during that month if we have any problems. We really haven't had any of those problems in the past. We are a smoke free and pet free hotel. Not to say if... More 

McMinnville, TN
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed April 8, 2015

When a person drives up to a hotel lobby and sees two people out front drinking beer, it does not make him feel secure. I mentioned this to the hotel clerk (Amy Mills, I think was her name) and she just blew off my concern, saying they were guests too. It still did not make me feel secure about staying... More 

Was this review helpful? Yes
Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you for your feedback. We are so sorry that your first impression was not the best one this time. We are working on designating multiple area for our guest to hang out instead of the front entrance. Thank you so much and please don't let this stop you from visiting with us again! More 

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 7, 2015 via mobile

This is one great hotel, the rooms were great and the lobby was the most appealing. The Staff at the front desk were friendly, and gave you a warm welcome. The fact that they had Cinnamon rolls was awesome and it was the only hotel I have been too that had them. It was a great visit, after the long... More 

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Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you for your feedback about our hotel. We value your feedback. Please come and visit with us again! More 

Contributor
11 reviews 11 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 30, 2015

This hotel is very nice. Easy access from 475 and lots of parking. The room was clean and comfortable, with free internet access. The breakfast was very good and eating area was large. The staff was very friendly. Nothing negative to say.

Was this review helpful? Yes
Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Here at the Holiday Inn Express Macon-West, Georgia we are happy that you have provided us with such a great stay and look forward to your next visit. Thank you for such a great review. More 

ROME,NY
Top Contributor
54 reviews 54 reviews
35 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 21, 2015

Very nice Hotel, clean and great staff. Not too many good restaurants close by but can drive . Breakfast was lovely. Rooms clean and spacious. Front desk was very helpful and polite. Nice location with no noise.

Was this review helpful? Yes
Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

We are glad to read how much fun you had in Macon, Georgia and how highly you recommended our hotel the Holiday Inn Express Macon-West, Georgia Thank you for your business and for such a nice review. More 

Green Bay, Wisconsin
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 13, 2015

This was a very nice property that we would definitely choose again. The building is very nice inside and out. Our room was very spacious with a comfortable bed and pillows. The bathroom and shower were clean. Excellent wi-fi. The breakfast was excellent (perhaps the best on our trip). It had many hot and cold options (and we always love... More 

Was this review helpful? Yes
Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

I appreciate the review of your recent experience at our hotel. I'm sorry that you received a poor level of service. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience a hopefully improved level of customer service. Thank you once again for your... More 

Cape Coral, Florida
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 23, 2015

This is a great location. Quiet off interstate but close enough to get right back on. Large assortment of restaurants near by. Plus my favorite J&J Cafeteria. Rooms were nice and staff very helpful. Has everything that you would need

Was this review helpful? Yes
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you so much for the outstanding review! We take a lot of pride in our work and it shows when we read responses like yours! It is truly rewarding when a guest recognizes all the hard work we put in to making our hotel one of the best in Macon area. We hope your travels do bring you back... More 

Appleton, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 28, 2015

I enjoy staying at the Holiday Inn Express Macon North on my frequent trips to Macon. Hotel is nice and comfortable. Rooms are very nice. Service is great. Breakfast is good. Best bacon ever! Staff is friendly and service is great. I just have a couple of suggestions from this week's visit. One is to put the ketchup and hot... More 

Was this review helpful? Yes
Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you, we appreciate your thoughtful comments! We certainly want our guests to feel the outstanding 'Southern Hospitality' the moment they arrive! We're pleased to hear you found your room comfortable and enjoyed the great service from our team. Thank you for taking the time to share your feedback about your recent stay. Look forward to seeing you again soon! More 

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