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All 66 Macon hotels

Holiday Inn Express Hotel & Suites Macon West

2.5 of 5 Hotel   |   4970 Harrison Rd, Macon, GA 31206
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71%
Ranked #19 of 66 Hotels in Macon
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 5 days ago
AmandaKaye79 Claxton, Georgia
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102 reviews from our community

Traveler rating
    38
    34
    14
    8
    8
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39
16
4
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Claxton, Georgia
Top Contributor
52 reviews 52 reviews
41 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed at this hotel for 2 nights for a business convention. I went to check in around 1 and no rooms were ready. I asked them to call when my room was ready, but no one ever called. I went back around 4:00 to see if my room was ready. I had to wait in line for around 30 minutes... More

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Villa Rica, Georgia
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I stay at this hotel once per month. It is always clean and has a friendly staff. If you are looking for a hotel in Macon this one is fairly priced and is a solid deal. It is near several places to eat and close to shopping.

Was this review helpful? Yes
Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Such a pleasure to connect with you and thank you again for the wonderful feedback about the property. The entire team is always focused on the details of the guest experience. Every touch point does not go unnoticed, so we are truly flattered by your feedback and hope that other travelers will yield your advice! Thanks again for staying with... More

Florida
Top Contributor
145 reviews 145 reviews
7 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed at this hotel several times and again this month! As always, our room and stay was great. Our room was clean and comfortable, the breakfast was good and fresh and they do NOT accept pets. I highly reccoment this property if you are in Macon.

Was this review helpful? Yes 1
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Here at the Holiday Inn Express Macon-West, Georgia we are happy that you have provided us with such a great stay and look forward to your next visit. Thank you for such a great review. More

Henderson, Nevada
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is one of the farthest locations in my business travels, as I normally work in the Pacific and Mountain time zones. The location is tucked away a few blocks from Interstate 475 and the Eisenhower Parkway exit. There is a good selection of restaurants in the area, such as Golden Corral, Cracker Barrel, New China Buffet, and Chick-Fil-A. I... More

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Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

I appreciate the review of your recent experience at our hotel. I'm sorry that you received a poor level of service. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience a hopefully improved level of customer service. Thank you once again for your... More

Rome, GA
Top Contributor
52 reviews 52 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed August 11, 2014

A quick one night at this hotel for a meeting in Macon and this hotel was very convenient to our venue. It was a bit hard to find behind buildings on a busy roadway. The entrance was less then impressive and the surrounding grounds were very grown up. Check-in was nice with two very friendly front desk folks and it... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Dear buzzrome, Thank you for staying with us and leaving such a detailed review. I am glad to see that you left some feed back on what you liked as well as what fell below your expectations. It is nice to hear that you have not encountered any problems at check in. We will always endeavor to ensure that all... More

Louisville, Kentucky
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 10, 2014

This hotel is conveniently located near both the interstate and lots of retail. The rooms were nice, and the breakfast area is attractive, clean, and comfortable. Our room was very hot when we checked in, and despite running the A/C on High for 2 days, it never got to a comfortable level. No vent fan in the bathroom. Our main... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Dear Whitney C, Thank you for staying with us and leaving feedback about your stay. It is regrettable that we fell below your expectations on a couple of aspects. We have sent you a private message to obtain more details about your stay. We look forward to hearing from you and being of further assistance. Sincerely, Pam G Case Manager... More

Cleveland, Tennessee, Usa
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 24, 2014

Had to visit Macon Ga on business and took family. Staff was friendly, breakfast bar was excellent and clean. Only thing stopping me from putting "Excellent Rating" is the pool had some bugs floating in water and a few cigarette butts that should had been cleaned out more often.Other than that, very please.

Was this review helpful? Yes 1
Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you for taking the time to post a review of our property. I truly apologize for the not up to par experience you had during you stay with us. Rest assured that your comments will be looked into and take actions accordingly. While we understand that your stay was not 100% satisfactory, we would hope that you would give... More

Evansville, Indiana
Contributor
17 reviews 17 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 22, 2014

I stayed here with my wife on our way to our honeymoon. It was a nice stay nothing big to complain about. The front desk help was nice. The hotel is a little hard to find if you miss the little sign off of the road. The drain stopper was broke in the shower but no big deal. Overall it... More

Was this review helpful? Yes
Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you for sharing your experience customer feedback is our greatest reward. We know to keep up the good work and where to improve our service. I certainly hope you will stay with us again in the future. Thank you! More

1 review
1 of 5 stars Reviewed July 15, 2014

The help at the front desk was Not very friendly and wore no name Badge. This hotel is not the new generation of Holiday inn express it is an older hotel that appears to have been redone disappointed not as crisp and clean. The floors were very slippery and the smells of cleaners was overwhelming . I was not impressed

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Dear Richard C, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager IHGCare More

Dearborn
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 4, 2014

We stayed here in our way down to Florida. We have stayed here previously and thought it was nice. When we checked in the front desk person was not friendly at all. We are Gold Elite members and were not acknowledged for our status or given our little freebe of a water bottle or extra points. It seemed she wanted... More

Was this review helpful? Yes
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Additional Information about Holiday Inn Express Hotel & Suites Macon West

Address: 4970 Harrison Rd, Macon, GA 31206
Phone Number:
Location: United States > Georgia > Macon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Macon West 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Macon West

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