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Holiday Inn Express Hotel & Suites Macon West

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4970 Harrison Rd, Macon, GA 31206
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Holiday Inn Express Hotel & Suites Macon West
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Holiday Inn Express Hotel & Suites Macon West
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136 Reviews from our TripAdvisor Community

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Traveler rating
    48
    43
    25
    10
    10
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48
27
4
39
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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    (136)
  • Mar-May only
    (43)
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    (41)
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Edgewater, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

First stay was a Friday night. Check in was quick and easy and and the room was great. Everything we saw was clean and neat. Second stay was the following weekend on Saturday night. Checking in was quick and easy. All the trash cans that were around the hotel were over flowing. No towels for the pool area. Kids running... More 

Was this review helpful? Yes
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Rapunzel... More 

Atlanta, Georgia
Level Contributor
135 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 1 week ago

As a business traveler, I could have used a larger desk and a real desk chair. The good news is there is an ample supply of outlets to charge everything. The shower curtain did not fit properly and water went all over the floor (easy fix). The breakfast was average - eggs don't taste "real". The rooms could use some... More 

Was this review helpful? Yes
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rapunzel McClinton More 

Tallahassee, Florida, Usa
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Nice new hotel, but a little over priced. There are other hotels in the immediate area that are much (much) cheaper. Unsure if they are as nice, but we were only there one night - so, it really wouldn't have mattered that much. I don't know if the hotel is "new", but it's at least undergone a recent renovation. My... More 

Was this review helpful? Yes
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rapunzel McClinton More 

Stockton, California
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The outside of this hotel was fine and so was the lobby. Holes in the wall and ceiling of our guest room came as a big surprise. I kept wondering how and who could have done the damage because both large holes did not puncture the wallpaper or ceiling but left large creepy indentations. Aside from these eyesores, the room... More 

Was this review helpful? Yes
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you so much for your review of our hotel. I am sorry to hear that you encounter some problems. Our team will discuss these issues and I will assure you won't have those issues again. Please give us the opportunity to show you how must we have improved by visiting with us again. See you in the near future. Sincerely,... More 

Saint Augustine Beach, Florida
Level Contributor
207 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
5 of 5 stars Reviewed June 24, 2015

I'm surprised at the negativity in some of the other reviews. We found the staff to be helpful and professional and the room was immaculate and comfortable. We've also stayed in other motels in the Macon area and find this one to be the best in terms of comfort, location and service. Additionally, I am mobility impaired and this inn... More 

Was this review helpful? Yes
Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rapunzel Mcclinton More 

Norcross, Georgia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 8, 2015

With so many options in Macon and many less expensive, do not pick this hotel. 2 unacceptable incidences occurred over our 3 day stay, and I gave the manager a chance to try to resolve the situation, but she did not call me back even after I called her back, and this is the first time I have ever had... More 

Was this review helpful? Yes 1
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

I’m writing to thank you for taking the time to bring this matter to my attention. We hope that you will give us another chance in the future. We want each of our guests to feel at home with us. Please accept my sincere apology. Once again I want to thank you for taking the time to share your concern... More 

Dublin, Georgia
Level Contributor
3 reviews
4 of 5 stars Reviewed May 31, 2015

This hotel was nice. The food staff could be friendlier. The check out clerk was rude and unfriendly. Breakfast was good add more fruit. Overall good stay. Just work on customer service. I would stay on third floor if you like quiet. I really think that the parking lot needs to be improved. The room was very clean and spacious.... More 

Was this review helpful? Yes
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

I am concerned about the problem you encountered at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. Be assured that the issues you have raised have been addressed and that appropriate action has been taken. We hope that you will give us another chance in the... More 

Tampa, Florida
Level Contributor
5 reviews
3 of 5 stars Reviewed May 31, 2015

Nice hotel but you can 't close the curtains to block out the sun! Nice hotel but you can 't close the curtains to block out the sun! Nice hotel but you can 't close the curtains to block out the sun! Nice hotel but you can 't close the curtains to block out the sun!

Was this review helpful? Yes
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

I’m writing to thank you for taking the time to bring this matter to my attention. We hope that you will give us another chance in the future. We want each of our guests to feel at home with us. Please accept my sincere apology. Once again I want to thank you for taking the time to share your concern... More 

Cataula, Georgia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 13, 2015

Overall the hotel and stay was good. An older hotel but recently renovated and they did a good job with the renovation. The only two issue that i have is: 1) the window doesn't look like it's been cleaned since before the renovation. Very nasty. 2) the AC was not on in the room when i arrived. Springs in GA... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Dear Roger B, We appreciate you writing a review about our hotel and thank you for being an Elite Gold member of our IHG Rewards Club . It is nice to know that you liked our recent renovation and we are delighted that you found our front desk staff to be friendly. However, we apologize for the disappointment you may... More 

Ontario
Level Contributor
193 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed April 14, 2015

This is our 2nd time staying here & we'll likely be back next time traveling through Macon. This hotel still looks brand new, the rooms are very nice. The staff are very friendly & helpful. It is far enough away from I-475 that there is no traffic noise to be concerned about. The breakfast has all the usuals + apples,... More 

Was this review helpful? Yes
Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you for sharing how much you enjoyed your stay with all the trip advisor customers. Please visit with us again! More 

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