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Holiday Inn Express Hotel & Suites Macon West

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4970 Harrison Rd, Macon, GA 31206
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Holiday Inn Express Hotel & Suites Macon West
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132 Reviews from our TripAdvisor Community

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Traveler rating
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    42
    23
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saint Augustine Beach, Florida
Level Contributor
207 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I'm surprised at the negativity in some of the other reviews. We found the staff to be helpful and professional and the room was immaculate and comfortable. We've also stayed in other motels in the Macon area and find this one to be the best in terms of comfort, location and service. Additionally, I am mobility impaired and this inn... More 

Was this review helpful? Yes
Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rapunzel Mcclinton More 

Norcross, Georgia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

With so many options in Macon and many less expensive, do not pick this hotel. 2 unacceptable incidences occurred over our 3 day stay, and I gave the manager a chance to try to resolve the situation, but she did not call me back even after I called her back, and this is the first time I have ever had... More 

Was this review helpful? Yes 1
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

I’m writing to thank you for taking the time to bring this matter to my attention. We hope that you will give us another chance in the future. We want each of our guests to feel at home with us. Please accept my sincere apology. Once again I want to thank you for taking the time to share your concern... More 

Dublin, Georgia
2 reviews
4 of 5 stars Reviewed 4 weeks ago

This hotel was nice. The food staff could be friendlier. The check out clerk was rude and unfriendly. Breakfast was good add more fruit. Overall good stay. Just work on customer service. I would stay on third floor if you like quiet. I really think that the parking lot needs to be improved. The room was very clean and spacious.... More 

Was this review helpful? Yes
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

I am concerned about the problem you encountered at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. Be assured that the issues you have raised have been addressed and that appropriate action has been taken. We hope that you will give us another chance in the... More 

Tampa, Florida
Level Contributor
5 reviews
3 of 5 stars Reviewed 4 weeks ago

Nice hotel but you can 't close the curtains to block out the sun! Nice hotel but you can 't close the curtains to block out the sun! Nice hotel but you can 't close the curtains to block out the sun! Nice hotel but you can 't close the curtains to block out the sun!

Was this review helpful? Yes
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

I’m writing to thank you for taking the time to bring this matter to my attention. We hope that you will give us another chance in the future. We want each of our guests to feel at home with us. Please accept my sincere apology. Once again I want to thank you for taking the time to share your concern... More 

Cataula, Georgia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 13, 2015

Overall the hotel and stay was good. An older hotel but recently renovated and they did a good job with the renovation. The only two issue that i have is: 1) the window doesn't look like it's been cleaned since before the renovation. Very nasty. 2) the AC was not on in the room when i arrived. Springs in GA... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Dear Roger B, We appreciate you writing a review about our hotel and thank you for being an Elite Gold member of our IHG Rewards Club . It is nice to know that you liked our recent renovation and we are delighted that you found our front desk staff to be friendly. However, we apologize for the disappointment you may... More 

Ontario
Level Contributor
191 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 stars Reviewed April 14, 2015

This is our 2nd time staying here & we'll likely be back next time traveling through Macon. This hotel still looks brand new, the rooms are very nice. The staff are very friendly & helpful. It is far enough away from I-475 that there is no traffic noise to be concerned about. The breakfast has all the usuals + apples,... More 

Was this review helpful? Yes
Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you for sharing how much you enjoyed your stay with all the trip advisor customers. Please visit with us again! More 

Waukesha, Wisconsin
1 review
3 of 5 stars Reviewed April 14, 2015

We stayed at this hotel on our way to Florida. It looks very nice, staff was pleasant, and it had the space we needed with 3 kids. When we first opened the door to our room the tv was on, a little weird. I was initially impressed until I woke up with a tick on my head. We are from... More 

Was this review helpful? Yes
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you for your comment. I am sorry you had a problem while you stayed at our hotel. We have monthly pest control and they can revisit us during that month if we have any problems. We really haven't had any of those problems in the past. We are a smoke free and pet free hotel. Not to say if... More 

McMinnville, TN
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed April 8, 2015

When a person drives up to a hotel lobby and sees two people out front drinking beer, it does not make him feel secure. I mentioned this to the hotel clerk (Amy Mills, I think was her name) and she just blew off my concern, saying they were guests too. It still did not make me feel secure about staying... More 

Was this review helpful? Yes
Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you for your feedback. We are so sorry that your first impression was not the best one this time. We are working on designating multiple area for our guest to hang out instead of the front entrance. Thank you so much and please don't let this stop you from visiting with us again! More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 7, 2015 via mobile

This is one great hotel, the rooms were great and the lobby was the most appealing. The Staff at the front desk were friendly, and gave you a warm welcome. The fact that they had Cinnamon rolls was awesome and it was the only hotel I have been too that had them. It was a great visit, after the long... More 

Was this review helpful? Yes
Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you for your feedback about our hotel. We value your feedback. Please come and visit with us again! More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed March 30, 2015

This hotel is very nice. Easy access from 475 and lots of parking. The room was clean and comfortable, with free internet access. The breakfast was very good and eating area was large. The staff was very friendly. Nothing negative to say.

Was this review helpful? Yes
Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Here at the Holiday Inn Express Macon-West, Georgia we are happy that you have provided us with such a great stay and look forward to your next visit. Thank you for such a great review. More 

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