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Holiday Inn Express Hotel & Suites Macon West

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4970 Harrison Rd, Macon, GA 31206
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Holiday Inn Express Hotel & Suites Macon West
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145 Reviews from our TripAdvisor Community

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Barrington, Illinois
Level Contributor
83 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 1 week ago

It may be a little hard to find the location, but once there, it is a very nice hotel in which to stay. The rooms were quiet even though the hotel was sold out for the night. The breakfast buffet had a nice choice of foods. The staff person was very willing to restock an item that had run out.

Helpful?
Thank mgmdjm
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rapunzel McClinton More 

Tallahassee, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 31, 2015

Person at the front desk charged an account other than the one I handed them the card for. Lack of taking the time to make sure you do it right. Have called the manager three times to get it straightened out! Can't get her to call back! Person answering the phone doesn't care.

Helpful?
2 Thank jandjrussell
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Dear jandjrussell, Thank you for your recent stay and for taking the time to write a review. We are very sorry for the shortcomings, particularly with the unsatisfactory level of service you received. Please know that these are not the standards that we aim for, nor that which we normally achieve. I would like to obtain some additional details regarding... More 

Marion, Indiana, United States
1 review
3 of 5 stars Reviewed December 30, 2015

For this hotel a computerized self-check-in would be a great improvement over the present computerized human: the mumbling unwelcoming never-smiling front desk clerk who made us feel like we were interrupting her merely to check in today on 12/30/2015. Despite the off-putting check in (we would have gone elsewhere but had already guaranteed the room) the actual hotel is quite... More 

Helpful?
Thank Keith D
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, In... More 

Lancaster, California
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 24, 2015

We stay at Holiday Inn Expresses for their consistently good beds when we're passing through on trips. This Holiday Inn Express was very friendly. We arrived after a long flight at 2:30 in the morning. The desk clerk welcomed us in a friendly manner and the dining room Manager was vey nice and friendly in the morning. We have never... More 

Helpful?
1 Thank Margaret C
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rapunzel McClinton More 

Plant City, Florida
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 13, 2015

We stayed for 5 days in Sept 2015. Nice quiet hotel. Clean looking. Staff nice. Warning the bed mattresses were very, very firm. Too hard for us to sleep on and made us sore. We had to go buy a mattress pad to use on top. The only other problem we ran into was all the floors, (in our room... More 

Helpful?
Thank Nan P
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rapunzel McClinton More 

Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed September 7, 2015

I stayed recently at this Holiday Inn Express. A previous reviewer mentioned that there were no towel bars in the bathroom- I can confirm that this is accurate. The towels were nice and fluffy. My problem was with the smell in the room. The Front desk attendant said that they do not leave the air conditioning on while the rooms... More 

Helpful?
Thank Marie C
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Rapunzel McClinton More 

Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 31, 2015 via mobile

Great experience! Very clean and quiet location. Friendly staff at desk and breakfast area. Rooms were quiet, nice bedding, great shower! Hot breakfast had many options. Eggs, sausage, biscuits, gravy, pancakes, muffins, oatmeal, fruit, cereal, juices, milk, coffee. Worth driving to from I-75, close to I-475. Will stay at again, reasonable rates too!

Helpful?
Thank TNtravel1
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

I am so glad you enjoyed your stay with us at holiday Inn Express Macon West. Please come and visit with us again when you are in the area . More 

Champaign, Illinois
Level Contributor
159 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed August 20, 2015 via mobile

I gave it only three stars since we did not have a pillow top mattress to sleep on. If that isn't important to you then rating could be higher. We stayed here since it is near a Golden Corral which is where we wanted to eat dinner. There is also a Cracker Barrel nearby as well. We spent 123.56 after... More 

Helpful?
Thank AliceDilts
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

I’m writing to thank you for taking the time to bring this matter to my attention. We hope that you will give us another chance in the future. We want each of our guests to feel at home with us. Please accept my sincere apology. Once again I want to thank you for taking the time to share your concern... More 

Cleveland, Ohio
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed August 12, 2015

Was nice hotel for holiday inn off Interstate 75. Got last room on trip down to Florida. Expensive over 200.00 for short night. Very new and clean. The room had two comfortable queen beds with high end bedding. All the usual amenities. The negative was bathroom sink. Had a raised contemporary sink that was almost impossible to was your face... More 

Helpful?
Thank FlyGirl1118
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you for your feedback. We are glad you choose us and please visit with us again. More 

Saint James City, Florida
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed August 12, 2015

The title of my review is the only positive thing. We requested a room away from elevators and ice machines. We got to our room and guess what...wall with headboard next to elevator! Asked for new room, personal not too happy to change our room. We forgot that we stayed in this hotel before. Sticky floors....tile and rugs. Not as... More 

Helpful?
Thank Arlene S
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Dear Arlene S, Thank you for taking the time to relay your comments regarding our property during your recent stay. Please accept our apologies if you were not satisfied with the location of the room. Know that we treat this matter seriously as we will do our best to avoid same situations to arise. We greatly appreciate your feedback as... More 

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