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Holiday Inn Express Hotel & Suites Macon West

2.5 of 5 4970 Harrison Rd, Macon, GA 31206
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Macon West
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Holiday Inn Express Hotel & Suites Macon West
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107 reviews from our community

Traveler rating
    41
    35
    15
    8
    8
See reviews for
40
16
4
32
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (33)
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Toronto, Canada
Top Contributor
95 reviews 95 reviews
24 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stopped in here on our recent road trip down to Florida along I75. This was a perfect choice to pop in for a one night stay. We love the new look of all the Holiday Inn Express Hotels that we stay in and were not disappointed with this location. Very clean and modern lobby. We were greeted in a very... More

Was this review helpful? Yes
Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Our team members are working harder than ever to deliver the exceptional service you have come to expect and appreciate your thoughtful comments! All of us here at the Holiday Inn Express Macon –West Georgia, we look forward to your next visit. Thank you for such a nice review. More

STUART
Top Contributor
149 reviews 149 reviews
61 hotel reviews
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My wife and I stayed here for two nights on a recent business trip to the area. This is a classic Holiday Inn Express property. The rooms were spacious, nicely appointed and clean. The Internet was easy to connect to with all of our devices. The speed was adequate for most applications. (3 meg up, 3 meg down indicating T1... More

Was this review helpful? Yes
Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Such a pleasure to connect with you and thank you again for the wonderful feedback about the property. The entire team is always focused on the details of the guest experience. Every touch point does not go unnoticed, so we are truly flattered by your feedback and hope that other travelers will yield your advice! Thanks again for staying with... More

North Georgia
Top Contributor
86 reviews 86 reviews
10 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I were in Macon for three days so he could attend a conference at a nearby facility. We were delighted with the hotel, which offered a discounted rate to those attending this particular conference. Check-in was swift and professional. The staff at the desk were delightful and in fact greeted us every time we passed the desk.... More

Was this review helpful? Yes
Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Our team members are working harder than ever to deliver the exceptional service you have come to expect and appreciate your thoughtful comments! All of us here at the Holiday Inn Express Macon –West Georgia, we look forward to your next visit. Thank you for such a nice review. More

Marietta, GA
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

From check-in to check-out this was a great stay. I had a two day conference in Macon & was thrilled to find a hotel two miles away. The counter staff is most welcoming and accommodating. The woman who checked me in recognized me the next day & greeted me by name- wow. The room was clean, the bed and linens... More

Was this review helpful? Yes
Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Such a pleasure to connect with you and thank you again for the wonderful feedback about the property. The entire team is always focused on the details of the guest experience. Every touch point does not go unnoticed, so we are truly flattered by your feedback and hope that other travelers will yield your advice! Thanks again for staying with... More

Medford, New Jersey
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When I checked in the room I had the AC didn't work. I called the front desk they changed my room The room was clean and the AC worked. Internet not working I had called the front desk the WIFI not working. They had reset the WIFI worked for a while, Then went down again. They need to get that... More

Was this review helpful? Yes 1
Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

I appreciate the review of your recent experience at our hotel. I'm sorry that you received a poor level of service. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience a hopefully improved level of customer service. Thank you once again for your... More

Claxton, Georgia
Top Contributor
52 reviews 52 reviews
41 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed September 14, 2014

Stayed at this hotel for 2 nights for a business convention. I went to check in around 1 and no rooms were ready. I asked them to call when my room was ready, but no one ever called. I went back around 4:00 to see if my room was ready. I had to wait in line for around 30 minutes... More

Was this review helpful? Yes
Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

I am concerned about the problem you encountered at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. Be assured that the issues you have raised have been addressed and that appropriate action has been taken. We hope that you will give us another chance in the... More

Villa Rica, Georgia
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 3, 2014 via mobile

I stay at this hotel once per month. It is always clean and has a friendly staff. If you are looking for a hotel in Macon this one is fairly priced and is a solid deal. It is near several places to eat and close to shopping.

Was this review helpful? Yes
Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Such a pleasure to connect with you and thank you again for the wonderful feedback about the property. The entire team is always focused on the details of the guest experience. Every touch point does not go unnoticed, so we are truly flattered by your feedback and hope that other travelers will yield your advice! Thanks again for staying with... More

Florida
Top Contributor
145 reviews 145 reviews
7 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed August 30, 2014

We have stayed at this hotel several times and again this month! As always, our room and stay was great. Our room was clean and comfortable, the breakfast was good and fresh and they do NOT accept pets. I highly reccoment this property if you are in Macon.

Was this review helpful? Yes 2
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Here at the Holiday Inn Express Macon-West, Georgia we are happy that you have provided us with such a great stay and look forward to your next visit. Thank you for such a great review. More

Henderson, Nevada
Contributor
16 reviews 16 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 30, 2014

This is one of the farthest locations in my business travels, as I normally work in the Pacific and Mountain time zones. The location is tucked away a few blocks from Interstate 475 and the Eisenhower Parkway exit. There is a good selection of restaurants in the area, such as Golden Corral, Cracker Barrel, New China Buffet, and Chick-Fil-A. I... More

Was this review helpful? Yes
Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

I appreciate the review of your recent experience at our hotel. I'm sorry that you received a poor level of service. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience a hopefully improved level of customer service. Thank you once again for your... More

Rome, GA
Top Contributor
52 reviews 52 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed August 11, 2014

A quick one night at this hotel for a meeting in Macon and this hotel was very convenient to our venue. It was a bit hard to find behind buildings on a busy roadway. The entrance was less then impressive and the surrounding grounds were very grown up. Check-in was nice with two very friendly front desk folks and it... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Dear buzzrome, Thank you for staying with us and leaving such a detailed review. I am glad to see that you left some feed back on what you liked as well as what fell below your expectations. It is nice to hear that you have not encountered any problems at check in. We will always endeavor to ensure that all... More

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Additional Information about Holiday Inn Express Hotel & Suites Macon West

Address: 4970 Harrison Rd, Macon, GA 31206
Phone Number:
Location: United States > Georgia > Macon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Macon West 2.5*
Number of rooms: 80
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Also Known As:
Holiday Inn Express Hotel And Suites Macon West

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