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Holiday Inn Express Hotel & Suites Macon West

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4970 Harrison Rd, Macon, GA 31206
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Macon West
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139 Reviews from our TripAdvisor Community

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Traveler rating
    48
    44
    26
    11
    10
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48
30
4
39
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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    (43)
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Champaign, Illinois
Level Contributor
150 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 1 week ago

I gave it only three stars since we did not have a pillow top mattress to sleep on. If that isn't important to you then rating could be higher. We stayed here since it is near a Golden Corral which is where we wanted to eat dinner. There is also a Cracker Barrel nearby as well. We spent 123.56 after... More 

Was this review helpful? Yes
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

I’m writing to thank you for taking the time to bring this matter to my attention. We hope that you will give us another chance in the future. We want each of our guests to feel at home with us. Please accept my sincere apology. Once again I want to thank you for taking the time to share your concern... More 

Cleveland, Ohio
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Was nice hotel for holiday inn off Interstate 75. Got last room on trip down to Florida. Expensive over 200.00 for short night. Very new and clean. The room had two comfortable queen beds with high end bedding. All the usual amenities. The negative was bathroom sink. Had a raised contemporary sink that was almost impossible to was your face... More 

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Saint James City, Florida
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The title of my review is the only positive thing. We requested a room away from elevators and ice machines. We got to our room and guess what...wall with headboard next to elevator! Asked for new room, personal not too happy to change our room. We forgot that we stayed in this hotel before. Sticky floors....tile and rugs. Not as... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Dear Arlene S, Thank you for taking the time to relay your comments regarding our property during your recent stay. Please accept our apologies if you were not satisfied with the location of the room. Know that we treat this matter seriously as we will do our best to avoid same situations to arise. We greatly appreciate your feedback as... More 

Edgewater, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 19, 2015

First stay was a Friday night. Check in was quick and easy and and the room was great. Everything we saw was clean and neat. Second stay was the following weekend on Saturday night. Checking in was quick and easy. All the trash cans that were around the hotel were over flowing. No towels for the pool area. Kids running... More 

Was this review helpful? Yes
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Rapunzel... More 

Atlanta, Georgia
Level Contributor
140 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed July 19, 2015

As a business traveler, I could have used a larger desk and a real desk chair. The good news is there is an ample supply of outlets to charge everything. The shower curtain did not fit properly and water went all over the floor (easy fix). The breakfast was average - eggs don't taste "real". The rooms could use some... More 

Was this review helpful? Yes
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rapunzel McClinton More 

Tallahassee, Florida, Usa
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 2, 2015

Nice new hotel, but a little over priced. There are other hotels in the immediate area that are much (much) cheaper. Unsure if they are as nice, but we were only there one night - so, it really wouldn't have mattered that much. I don't know if the hotel is "new", but it's at least undergone a recent renovation. My... More 

Was this review helpful? Yes
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rapunzel McClinton More 

Stockton, California
Level Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed July 1, 2015

The outside of this hotel was fine and so was the lobby. Holes in the wall and ceiling of our guest room came as a big surprise. I kept wondering how and who could have done the damage because both large holes did not puncture the wallpaper or ceiling but left large creepy indentations. Aside from these eyesores, the room... More 

Was this review helpful? Yes
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you so much for your review of our hotel. I am sorry to hear that you encounter some problems. Our team will discuss these issues and I will assure you won't have those issues again. Please give us the opportunity to show you how must we have improved by visiting with us again. See you in the near future. Sincerely,... More 

Saint Augustine Beach, Florida
Level Contributor
207 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
5 of 5 stars Reviewed June 24, 2015

I'm surprised at the negativity in some of the other reviews. We found the staff to be helpful and professional and the room was immaculate and comfortable. We've also stayed in other motels in the Macon area and find this one to be the best in terms of comfort, location and service. Additionally, I am mobility impaired and this inn... More 

Was this review helpful? Yes
Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rapunzel Mcclinton More 

Norcross, Georgia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 8, 2015

With so many options in Macon and many less expensive, do not pick this hotel. 2 unacceptable incidences occurred over our 3 day stay, and I gave the manager a chance to try to resolve the situation, but she did not call me back even after I called her back, and this is the first time I have ever had... More 

Was this review helpful? Yes 1
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

I’m writing to thank you for taking the time to bring this matter to my attention. We hope that you will give us another chance in the future. We want each of our guests to feel at home with us. Please accept my sincere apology. Once again I want to thank you for taking the time to share your concern... More 

Dublin, Georgia
Level Contributor
3 reviews
4 of 5 stars Reviewed May 31, 2015

This hotel was nice. The food staff could be friendlier. The check out clerk was rude and unfriendly. Breakfast was good add more fruit. Overall good stay. Just work on customer service. I would stay on third floor if you like quiet. I really think that the parking lot needs to be improved. The room was very clean and spacious.... More 

Was this review helpful? Yes
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

I am concerned about the problem you encountered at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. Be assured that the issues you have raised have been addressed and that appropriate action has been taken. We hope that you will give us another chance in the... More 

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