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Holiday Inn Express Hotel & Suites Macon West

2.5 of 5 4970 Harrison Rd, Macon, GA 31206
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Macon West
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Holiday Inn Express Hotel & Suites Macon West
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119 reviews from our community

Traveler rating
    44
    38
    19
    9
    9
See reviews for
42
21
4
36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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    (33)
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Appleton, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I enjoy staying at the Holiday Inn Express Macon North on my frequent trips to Macon. Hotel is nice and comfortable. Rooms are very nice. Service is great. Breakfast is good. Best bacon ever! Staff is friendly and service is great. I just have a couple of suggestions from this week's visit. One is to put the ketchup and hot... More 

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Manteca, California
Contributor
20 reviews 20 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

There are many hotels to choose from in this area, this hotel was probably the best choice. Our team of installers were treated very well by the staff, (thanks Mrs. Vicki). We enjoyed the super comfortable beds and quiet surroundings on the 3rd floor. There are many restaurants are close by and down by the mall is the Smok'n Pig... More 

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Toronto, Canada
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here at a great price (price line negotiator) and loved the fact that it included breakfast, free parking and as usual we could count on clean room, comfortable beds and tsn for the hockey game. The fact that it was close the highway and golden corral was just another bonus! Perfect for travellers like us that are just... More 

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Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

I hope your travels bring you back to the Macon area again in the future and decide to stay with us! Thank you again for being such a valued guest of ours and help us be the number 1 hotel in the Macon area! More 

Contributor
17 reviews 17 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We had a reservation. I believe whether you arrive at 4:00 pm or 11:00 pm good parking should be available. We asked if we could park up front and were told no but not to park in back due to no cameras. Well there was a ton of parking in back all the other "safe" parking was full so we... More 

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Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

I’m writing to thank you for taking the time to bring this matter to my attention. We hope that you will give us another chance in the future. We want each of our guests to feel at home with us. Please accept my sincere apology. Once again I want to thank you for taking the time to share your concern... More 

Hazlehurst, GA
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 15, 2014

Stayed 4 days at this hotel. Very nice & clean property. The staff was efficient & friendly. Nice selection on the breakfast bar. Very convenient location with lots of very good restaurants close by. Would certainly stay here again when in the area.

Was this review helpful? Yes
Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Such a pleasure to connect with you and thank you again for the wonderful feedback about the property. The entire team is always focused on the details of the guest experience. Every touch point does not go unnoticed, so we are truly flattered by your feedback and hope that other travelers will yield your advice! Thanks again for staying with... More 

Outside DC
Top Contributor
102 reviews 102 reviews
32 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed December 9, 2014

We arrived an hour or so before the check-in time for this hotel. Front desk staff reception was not especially friendly; distracted or disinterested. Recognized as a Club member but not as a Platinum member and in reading other reviews, this is clearly an issue at this hotel. Obviously, since I was not recognized then no upgrade offered nor was... More 

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Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

I appreciate the review of your recent experience at our hotel. I'm sorry that you received a poor level of service. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience a hopefully improved level of customer service. Thank you once again for your... More 

Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 2, 2014

Ok hotel, pretty clean beds just ok. Breakfast only fair. Location good, lots of restaurants around. Not a bad place to stop going to Florida. We stopped there on the way down so we were through Atlanta to avoid traffic in the morning

Was this review helpful? Yes
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you for choosing Holiday Inn Express Macon-West during your visit to our city. I am pleased to hear that you have enjoyed your stay with us and we look forward to having you when you return to Macon, we will also pass on your kind words to our entire staff. Please let me know if I can be of... More 

Georgia
Top Contributor
107 reviews 107 reviews
52 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed November 19, 2014

We spent one night here for a conference at a nearby facility. Our room was clean and tastefully furnished. Breakfast was typical HIE fare and was kept replenished by the staff. It was a pleasant overnight stay.

Was this review helpful? Yes
Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Our team members are working harder than ever to deliver the exceptional service you have come to expect and appreciate your thoughtful comments! All of us here at the Holiday Inn Express Macon –West Georgia, we look forward to your next visit. Thank you for such a nice review. More 

Ontario
Top Contributor
175 reviews 175 reviews
79 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed November 5, 2014

This is a relatively new hotel, less than 10 years old, so it still looks new. It is in a very nice location, away from I-475. The staff are very friendly & responsive to requests. The rooms are very nice as well. The breakfast has all the usuals + apples, bananas, yogurt, pancakes & 2 or 3 hot items.

Was this review helpful? Yes
Rapunzel M, General Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

Thank you for saying how much you liked our staff here at the Holiday Inn Express Macon-West, Georgia. We will be sure to let them know. We are also happy you enjoyed your food here. Thank you for your kind review and for your business. We look forward to your next visit. More 

Wichita, Kansas
1 review
2 of 5 stars Reviewed November 3, 2014

Over payed for this room by $40 using hotel-rates.com site. Next time I will just call the hotel desk and get rid of the middle man. We did order pizza from Mario's Pizza, a local spot......Delicious!

Was this review helpful? Yes
Rapunzel M, Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this review

I am so sorry about the rates. The internet post different rates all the time. It is always best practice to call the hotel directly. Thanks so much for sharing your feedback with us. We do value our customers and their feedback. Please call us directly to book your reservation in the future. We will be glad to give you... More 

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Additional Information about Holiday Inn Express Hotel & Suites Macon West

Address: 4970 Harrison Rd, Macon, GA 31206
Phone Number:
Location: United States > Georgia > Macon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Macon West 2.5*
Number of rooms: 80
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Also Known As:
Holiday Inn Express Hotel And Suites Macon West
Hotel Style:
#17 Business Hotel in Macon

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