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Extended Stay America - Macon - North

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3980 Riverside Drive, Macon, GA 31210 (Formerly Extended Stay Deluxe)
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1 room 1 guest
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Extended Stay America - Macon - North
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46 Reviews from our TripAdvisor Community

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Traveler rating
    20
    11
    2
    6
    7
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11
7
5
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
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  • All months
    (46)
  • Mar-May only
    (14)
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    (16)
  • Sep-Nov only
    (7)
  • Dec-Feb only
    (9)
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2 reviews
5 of 5 stars Reviewed 3 weeks ago

If you are looking for a cheap rate, clean rooms, and friendly staff. This is a great choice. The entire staff was professional and friendly. They accommodated my every need. The only issues I had was the furniture was outdated and the breakfast was skimpy. Other than that it was great.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Macon - North, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the cleanliness of our rooms and our friendly customer service. I’m thrilled that you found our hotel to be a great value! Thank you again for your review. It would be our pleasure for you to repeat your... More 

Mount Juliet, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We had friendly front desk clerks both at check-in and checkout. Every member of the staff was kind to my dog. Also, the bin with the kitchen items was full, clean, and given to us quickly with a smile! The room was clean and we had plenty of towels. I would definitely stay here again!! 😁

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Macon - North, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our friendly and prompt customer service as well as our clean rooms. I’m thrilled we were able to accommodate your needs with our pet friendly policy. The staff and I would like to thank you again for posting... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 17, 2015

Upon arriving at this Hotel it happened to be 5:15am. Our check -in time was not until 3 pm that afternoon. We had been on the road all night and was exhausted, never expecting to arrive so early. The woman at the front desk let me in and upon seeing how tired I was, had no problem checking us in... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Macon - North, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed our comfortable rooms and friendly customer service. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Carrollton, Georgia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 29, 2015

first let me say their website does not tell the truth they do not have dishes or pots and pans and when we asked for some we were told sorry we don't have any....second,their grab-n-go breakfast is nothing more than 2 different kinds of muffins and coffee their website and the girl at the front desk says they have fruit... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Macon - North, responded to this review

I appreciate you taking the time to write a review of your experience with us. The condition you described of your room is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have coached our new housekeepers to ensure your experience is not repeated. I will also ensure that in the... More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 2, 2015 via mobile

Two different rooms smelled horrible like throw up and urine. The towels and sheets had pubic hair all over it, I have a picture of it below. (Def not washed) The carpets looked disgusting with dirty stains everywhere. By far the nastiest hotel we have ever been to, and we have been to many!

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Macon - North, responded to this review

Thank you for providing us with details about your stay. The situation you described regarding the the towels and carpet is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, we will insure that our linen is properly processed and that the carpets are cleaned on a more regular basis. I really appreciate you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 27, 2015 via mobile

Whether you're doing a family trip, couples retreat, or solo trip do not go there!! It took 15 minutes for the front desk clerk to open the door when I could see her reflection in the glass as she walked back & forth. When I was finally buzzed in she did seem to be nice; however, there were no house... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Macon - North, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that our elevator was not working when you arrived and that you experienced cleanliness issues during your stay. As this hotel’s manager, I can assure you that I have had our carpets cleaned and have met with our housekeeping staff to ensure... More 

Lake Mary, Florida
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 22, 2015

I stayed at this hotel for a night while I was driving from Nashville to Orlando. We checked in late around 8:30 PM and checked out next day around 10 am. Rooms were a bit old but clean. We hardly stayed at the hotel for 12 hours and didn't got time to explore much. Location for the hotel is great... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Macon - North, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the cleanliness of our hotel and our wonderful location. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Montrose, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 9, 2015

We decided to stay at this Extended Stay and was surprised at how cheap it was. Of course, that's before we walked through the doors. The place is dirty, nasty and gross. I was afraid to sit on the pull out sofa, it was so dirty and stained. Don't take your shoes off. Not sure when they cleaned the carpets... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Macon - North, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the cleanliness and maintenance issues that occurred during your stay. As this hotel’s manager, I can assure you that I have taken the proper steps with our staff to ensure your experience is not repeated. Our team is committed to satisfying... More 

O'Fallon, Missouri
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed March 8, 2015

We arrived after 2;00 A.M. and got a room on the third floor. The cigarette smell in the hallway could knock you down and the heater in the room didn't work properly. We didn't sleep a wink. We left a few hours after getting there. When we checked out, the guest in front of us didn't sleep well due to... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Macon - North, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that you experienced maintenance and cleanliness issues. We will be sure to inspect our rooms before guest arrivals as well as working on solutions to the odor problems you described. Still, we are glad to know that our staff was friendly. Thank you... More 

Honolulu, Hawaii
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed March 3, 2015

I got a great deal on this room and I loved my stay. My sheets were clean, the staff were friendly and the location is great. There are lots of places to eat and shop within a 5 minute drive. Very nice hotel. Will definitely stay here again when I'm in town.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Macon - North, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding the cleanliness of the room and how friendly our staff was. We look forward to seeing you in the future, should your travels bring you back to our area. More 

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