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Marriott Macon City Center

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240 Coliseum Drive, Macon, GA 31217
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Marriott Macon City Center
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Marriott Macon City Center
Marriott Macon City Center
Marriott Macon City Center
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244 reviews from our community

Traveler rating
    84
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    56
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    14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Westerville, Ohio, Usa
Top Contributor
98 reviews 98 reviews
45 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Georgia Future Farmers of America held their 87th state convention at the Macon Marriott and Conference center. I was greeted at the front door by a very helpful staff member who pointed me to the front desk. There was a full staff waiting to assist me and check-in was fast. My flight was early and I arrived at the... More 

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WESTERVILLE
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The hotel staff was nice and attentive. They gave extra linens with a smile. The restaurant staff was very nice helping our family navigate the morning offerings. The buffet had a nice selection and was well worth the price. There is a Starbucks in the hotel which was nice. The hotel is close to anything in Macon. It is also... More 

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TheHotelGM, General Manager at Marriott Macon City Center, responded to this review

We are always grateful to hear feedback from our guests and appreciate your comments. We put a lot of time and emphasis on training to ensure we provide service excellence to every guest, and I am glad you were impressed by the hospitality shown to you and your family. It was also wonderful to read that you thoroughly enjoyed our... More 

Ohio
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

In town for family wedding. This was the wedding hotel. Arrived Friday afternoon. First no hot water around 2 pm, followed shortly by NO WATER at all. Explanations as to cause and resumption of water varied greatly, broken pipe, scheduled outage, fixed by 4 pm, fixed by 5 10 pm, finally came back on around 6 30 pm. Most times... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Marriott Macon City Center, responded to this review

Thank you for choosing to stay with us. I was glad to know that you loved our staff’s service provided to you during your stay. I was sorry to hear about the multiple issues you faced. Please accept my sincere apologies regarding your unpleasant experience and truly appreciate your honest feedback. These types of comments always sadden me, as we... More 

Mountain Rest, SC
Top Contributor
50 reviews 50 reviews
22 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

While some other Marriott properties out there are nicer, this one is ok. Comfortable bed and nice linens. I think the housekeeping staff needs additional training. Where the curtains hook to the rod, five hooks were not connected so the curtains sagged also there were a limited number of towels. We were there two nights and they did not service... More 

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TheHotelGM, General Manager at Marriott Macon City Center, responded to this review

Thank you for taking the time to share your feedback. I am truly sorry to hear that we did not quite meet your expectations during your recent stay at our hotel. We want every guest to have such a terrific experience that you can’t wait to come back. In your case we clearly missed the mark and we sincerely apologize.... More 

Jacksonville, Florida
Top Contributor
90 reviews 90 reviews
36 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I Usually stay here when in Macon. Normally I enjoy it. This time they really let me down. Check-in took abnormally long even with 3 clerks behind the counter and nobody in line but me. I asked for a mini fridge and to my surprise it was a $20 charge. Still, I needed one so I said go ahead. She... More 

Was this review helpful? Yes 1
TheHotelGM, General Manager at Marriott Macon City Center, responded to this review

Thank you for choosing the Macon Marriott for your recent stay and sharing your observations which were very concerning to us. It always saddens me to hear such feedback as this is not the image we like to portray to guests like yourself. I do take these concerns, negative or positive and use them as a learning tool so that... More 

Sparks, Maryland
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel several times over the last four years and there are more positives than negatives. The positives are the staff is very kind and attentive to the guests needs at the front desk and in the restaurant. The breakfast buffet was very good. There is a good fitness center. Rooms are clean and well maintained.... More 

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TheHotelGM, General Manager at Marriott Macon City Center, responded to this review

Thank you for choosing the Macon Marriott City Center. I appreciate you taking the time to give us your feedback and am pleased you enjoyed your overall stay with us. I was happy to know that you liked your room, our property, as well as, the warm hospitality of our staff. However, I was sorry to hear that our catering... More 

Tampa, Florida
1 review
5 of 5 stars Reviewed 4 weeks ago

Below is an exert of an email I sent to the Macon Marriott staff. Mark, I wanted to take a moment and thank all of the staff at the Macon Marriott City Center and especially thank a few of your team members that we came in personal contact with, during our recent stay. After a 6 hour drive from Tampa,... More 

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TheHotelGM, General Manager at Marriott Macon City Center, responded to this review

Hello Brian, Your letter means a lot to us and we truly appreciate it. We are fortunate to have associates like Dalton, Jermichael and Robert who genuinely care about our guests and take keen interest in meeting all their needs. I am proud of them for providing you and your wife with comfortable and caring service at your most difficult... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Second time we've stayed in this hotel. Both times to see concerts downtown. The location can't be beat in regards to downtown proximity. Staff was very helpful and accommodating. I have to give a shoutout to Byron in maintenance for his very quick response to a minor issue we had. Our lamp got knocked over during a middle of the... More 

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TheHotelGM, General Manager at Marriott Macon City Center, responded to this review

Thank you for staying with us again . I was glad to know you loved our excellent location, staff and accommodations provided to you. I was so happy to know that the minor issue you had was immediately taken care of by Byron. Thank you for recognizing Byron for his hospitality and his attentive service. We appreciate you taking the... More 

Alvin, Texas
Top Contributor
146 reviews 146 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 17, 2015

We decided to stay here in Macon rather than Atlanta on our way to the east coast. I read a ton of reviews from surrounding hotels and this was one of the few that had an actual lobby and was a real "hotel" to me. I reserved the room a week prior to our trip and the rate was very... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Marriott Macon City Center, responded to this review

Thank you for choosing to stay with us and for sharing your wonderful experience with our online travelers. I was happy to know you liked our price, accommodations, service and food provided to you. Thank you for appreciating our efforts and for writing such nice comments about us. We appreciate you and hope to have an opportunity of welcoming you... More 

1 review
5 of 5 stars Reviewed March 9, 2015 via mobile

The Elect Ladies of Macon recently hosted a business network breakfast at the Macon Marriott City Center. The staff made us feel like royalty. Ms.Belinda Perkins made sure all of our needs were met.Two thumbs up.Will definitely be coming back.

Was this review helpful? Yes
TheHotelGM, General Manager at Marriott Macon City Center, responded to this review

Thank you for your wonderful remarks! I’m glad you enjoyed your recent visit to the Macon Marriott City Center and that our staff went above and beyond your expectations with their exceptional service. I will pass on your compliments to my team and especially to Belinda for making your experience a memorable one. Thanks again for taking the time to... More 

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