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Marriott Macon City Center

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240 Coliseum Drive, Macon, GA 31217
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Marriott Macon City Center
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269 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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  • All months
    (269)
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    (77)
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Jacksonville, Florida
Level Contributor
98 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

You will get a friendly smile and a warm hello from everyone you pass. The rooms are a little small but very comfortable with plenty of workspace and a large TV. Internet is fast and easy to connect. There is a very nice restaurant on site as well as a Starbucks. Parking is free and plentiful. Simple but comfortable lobby... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Marriott Macon City Center, responded to this review

Thank you for choosing to stay at the Macon Marriott City Center and for sharing your review with other travelers. I was absolutely delighted to hear how much you enjoyed your stay with us and we were able to impress you with our accommodations and some of our facilities. Also we are happy to know that you liked our convenient... More 

Tifton, GA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We spent a weekend at the Marriott for a conference being held next door. I loved just about everything about this hotel. The hotel staff was AMAZING! Very accommodating and super friendly. Allowed us really early check in so we didn't have to wait in the lobby for hours. The room was exceptionally clean, bed was super comfy, lots of... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Marriott Macon City Center, responded to this review

Thank you for choosing the Macon Marriott City Center for your weekend stay while attending a conference. Your compliments about our valuable team members were a delight to read. We are glad that we could assist you with an early check in and that your immaculate room was to your liking. However, we do apologize if you were not satisfied... More 

Jacksonville, Florida
2 reviews
5 of 5 stars Reviewed 1 week ago

We stay here quite frequently for business. The staff is great...very welcoming and friendly....especially Rahiel at the front desk! She is absolutely wonderful...always has a smile on her face and ready to help with whatever we need. Our room was beautiful...very comfortable and quiet. The concierge lounge is well stocked with drinks and snacks with a good breakfast, and a... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Marriott Macon City Center, responded to this review

Wow - thanks Cindy N, for your terrific review which made our day! As a General Manager, there is no greater praise to have a guest return because they love the courteous staff, beautiful accommodations and everything else our hotel has to offer. Our associates work exceptionally hard to go above and beyond to for every single guest that walks... More 

Level Contributor
9 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

The hotel itself is really nice and the people were very friendly. For example, the black male who was my server in the restaurant even filled-up my water bottle with filtered water! On the downside, I had the french toast and 1 egg for breakfast and, with tip, that came to $25. This is ridiculous! It wasn't THAT good or... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Marriott Macon City Center, responded to this review

We appreciate the time you took to give us your feedback regarding your stay. Your kind comments regarding our friendly staff and the service they provided were a pleasure to read. However, I do apologize for your disappointment with regards to the breakfast and the difference of pricing at our restaurant and room service. We are in the middle of... More 

Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Here in business and in the exhitbit hall D it was bad very moldy and musky i spent 5 hours in this room and by the end of the day was ill will never come to this location again. When i told them about it the response was there is noting they can do.

Was this review helpful? Yes
TheHotelGM, General Manager at Marriott Macon City Center, responded to this review

I am truly sorry that you were disappointed with my staff and their lack of attention to your concerns. I would like to start by offering you my personal apologies for the inconvenience you experienced while you were here. We do not take cleanliness issues lightly and no excuses can be made for this! The cleanliness of our hotel has... More 

Riyadh, Saudi Arabia
Level Contributor
190 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for business in July. It looks dated from the outside but is decent on the inside (perhaps they remodeled recently?). The restaurant is decent with some southern cooking options like shrimps and grits. The rooms were clean and functional though you could heat the cars on the main road outside. There is no fridge in the room... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Marriott Macon City Center, responded to this review

Thank you for choosing to stay at the Macon Marriott City Center on your recent business trip. Your comments regarding our friendly staff were a pleasure to read. I am happy that you relished the shrimps and grits served at our restaurant and that your clean room had everything in good working order. However, I do apologize for any inconvenience... More 

Toledo
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We recently had a very pleasant stay here. From arrival the staff were very friendly and made you feel welcome. We were able to use the concierge area which was adequately stocked for breakfast and snacks. The room was comfortable and no noise issues. We did not eat at the dining area. Right next to the arena. Overall a good... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Marriott Macon City Center, responded to this review

Thank you for choosing Macon Marriott for your recent stay and for your kind comments. Service is certainly an integral element of any experience and we are delighted our team could assist in making your stay with us memorable. I am happy that you were satisfied with your accommodation. We look forward to welcome you back soon in future when... More 

Marietta, United States
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had a convention there in June 2015. the hotel was very short of personnel. If you know you are going to have about 300 people living there for three full days and nights, HIRE Extra help for the occasion. Rooms were clean. Breakfast was great, but very expensive $ 14.95 plus tip. And the worst of all was the... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Marriott Macon City Center, responded to this review

Thank you for reviewing your stay at the Macon Marriott City Center. I sincerely apologize for the service issues you experienced and for the inconvenience this caused. I assure you, nothing is more important than your total satisfaction. Making each and every guest feel appreciated and valued is our number one priority and your candid comments have pin pointed an... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

There are no refrigerators or microwaves in the rooms. They charge you $4.00 per bottle of water. Breakfast is not included so that is separate, you are charged for everything that you normally get included at any other hotel as soon as you check in.They have a manager's reception in the lobby however unless you get an invitation you are... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Marriott Macon City Center, responded to this review

Thank you for your feedback. Although you were mostly pleased with the hotel, I am sorry you feel we did not merit the rate you paid. It is in our best interest to be competitively priced with hotels of the same caliber in Macon. We will take your comments to heart to make sure our service and facilities live up... More 

Georgia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed here three nights for a convention. We stay here almost every summer for a convention we attend and the service is always very poor. If it was not for the close proximity to the Coliseum we would not stay here. The rooms are usually clean and what you would expect from a Marriott but the customer service is... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Marriott Macon City Center, responded to this review

Thank you for your recent stay with us at the Macon Marriott City Center while attending a convention. Please accept my sincerest apologies for letting you down and for not providing you with the level of service that you deserved. We truly take pride in our guest service training and the feedback we receive helps us to improve our services.... More 

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