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All 7 Franz Josef B&Bs / inns

Rainforest Retreat

4.5 of 5 Guest house   |   46 Cron Street, Franz Josef, Westland National Park (Te Wahipounamu), New Zealand
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71%
Ranked #5 of 7 Franz Josef B&B and Inns
A recent review
5 of 5 stars reviewed yesterday
Andrew K
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660 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
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English first
1 review
5 of 5 stars Reviewed yesterday NEW

We spent a night in The Rainforest Retreat and it was awesome! The staff were friendly from the start, asking what our plans were and if we needed help getting around. The rooms were spotless and cosy. The room we had was sensational value for money with plenty of heat on a canny chilly night! After a long day of... More

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Auckland
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

The retreat is not the luxury rainforest retreat as advertised, however is still nice. Lots of young people around who were a bit noisy so not really the romantic retreat its made out to be (unless you are under 30). We did however think the accommodation was good and the tree house we stayed in was a nice log cabin... More

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Auckland Region, New Zealand
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This place is so well set up its hard to believe you are camping - or in our case camper-vanning! Totally organised, awesome bar and restaurant with a great atmosphere, fabulous food and excellent shower and toilet facilities that are heated (did I mention they are heated!?) The only problem with this place is that the rest become soooooo disappointing!

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed for four nights here while visiting beautiful Franz Josef. The staff were very helpful and friendly. Prices were reasonable for bag packers and the cabins were nice and roomy. Kitchens were cleaned every morning and they have a cosy TV lounge to relax and chill. Plus they've got a free sauna/hot pool for cold travellers to escape the winter... More

Was this review helpful? Yes 1
Wellington, New Zealand
1 review
1 of 5 stars Reviewed 1 week ago

Unfortunately the other negative reviews left here regarding the bad service are accurate. I agree that on first impressions, the owner was extremely welcoming and friendly. I did have a problem with the heating as well but found the receptionist lady very helpful. She sorted the problem immediately with a replacement heater. The major problems with service, I found, were... More

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RainforestFranzJosef, General Manager at Rainforest Retreat, responded to this review

Dear jpgwood87 I have just read your review and I find it extremely upsetting. I am sincerely sorry that you feel this way towards me and my staff. I can assure you I would never dismiss any comment that suggest we don't offer anything but great customer service. I know and feel I demonstrate the importance of offering great service,... More

Sydney, Australia
Contributor
19 reviews 19 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I spent 1 night and got an upgrade to one of the cabins at the back of the retreat, very nice room with coffee making facilities, mini fridge and King size bed!!!. The receptionist was always very friendly and willing to help. I had dinner at the restaurant that night, food was very nice and pleasant and great service, I... More

Was this review helpful? Yes 1
RainforestFranzJosef, General Manager at Rainforest Retreat, responded to this review

Hi Martin Thank you for choosing to stay at the Rainforest Retreat and for such a fantastic review. I am so pleased you enjoyed your Gecko cottage and your dinner in our monsoon restaurant. I will pass your praise on to our staff who I know will be delighted. I hope you can make it back to use again soon.... More

Cape Town Central, South Africa
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great staff, great food, great room! The staff were very helpful with lots of last minute changes and when I got there they upgraded us for free as I had stayed there a few times before. The pizza was fantastic and we had an amazing time. Would recommend to anyone!

Was this review helpful? Yes 1
RainforestFranzJosef, General Manager at Rainforest Retreat, responded to this review

Hi OneLove Thank you for the great review. We do pride ourselves on offering great service and again I will pass your praise on to our staff. I agree with you also about the tasty pizza, I too love them which really isn't helping the waistline! I hope you had a great trip home Kind Regards Oscar Morgan More

Christchurch, New Zealand
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

At first rainforest retreat seems like a very pleasant and welcoming place to stay, with nice looking chalets, a pub/restaurant on site and a hot tub.. All these things are brilliant, but it comes at quite a price. Terrible service from most staff, with arrogant and sarcastic remarks being their first language. On immediate arrival what appeared to be the... More

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RainforestFranzJosef, General Manager at Rainforest Retreat, responded to this review

Hi Hlou30 Thank-you for taking the time to review your recent stay at the Rainforest Backpackers. I am aware you were here with the same group and room as Mark J who's review below i have already replied to. As i've said before I am naturally shocked to read your comments, my team and I are very customer serviced focused... More

queenstown
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was a unique place to stay. It offers everything from low budget campervan sites and motel rooms to modern houses. We chose the tree lodge which was upstairs so it looked out into the midst of the surrounding trees, each unit is private because everything is set amongst the trees. We stayed in winter when there were plenty of... More

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RainforestFranzJosef, Front Office Manager at Rainforest Retreat, responded to this review

Hi Claire Many thanks for your lovely review. It was nice to meet you and your little dog. I'm glad you all had a great time in our tree lodge and I hope we will see you back here again before too long. I hope you had a good trip home to queenstown. Regards Becky Percy More

Contributor
18 reviews 18 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Me and a friend stayed here while on the Kiwi Experience. It had great facilities ie. kitchen, bar, restaurant, hot tub. But was pretty expensive for travellers. They were strict on having your own alcohol on the premisses, which meant we had to drink at the bar which was expensive being a traveller. We were only here for a night... More

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RainforestFranzJosef, General Manager at Rainforest Retreat, responded to this review

Dear Geepea Thank you for staying with us at the Rainforest Backpacker, I am pleased you found it a very nice place to stay. I feel $28 for a dorm bed with the superior bedding and facilities we have to offer represents good value. I hope the rest of your kiwi trip was a great time. Cheers Oscar More

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Additional Information about Rainforest Retreat

Address: 46 Cron Street, Franz Josef, Westland National Park (Te Wahipounamu), New Zealand
Location: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Franz Josef
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Rainforest Retreat 4.5*
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Also Known As:
Rainforest Retreat Hotel Franz Josef

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Amenities

Free Parking Restaurant
Hotel Class
Official Description (provided by the hotel)
Rainforest Retreat is centrally located in the heart of Franz Josef Glacier township on the west coast of NZ’s South Island.Nestled in six acres of native bush and surrounded by lush punga groves, Rainforest Retreat offers a wide range of accommodation – all built to embrace the natural environment.Whatever the season, explore New Zealand’s glaciers while staying at Rainforest Retreat. It’s not just accommodation… it’s an experience! ... more   less 
Number of rooms
7

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