What an amazing place, Shelley the duty manager is a assett to your company, I own a bar in brisbane Qld and would snap her up in a heartbeat (And did offer her) , Sadly she declined. Shelley was very efficent and was also very happy and knew her job back to front, As a guest and a first time... More

We spent 10 days in a campervan travelling around the South Island and this was by far our favourite stop off point. The staff in the reception area were very friendly and the hotel had a great little ski-lodge type bar with open fire that had some activities / games organised the night we were there. It was probably aimed... More

My husband and I travelled around NZ in a campervan for a couple of weeks. Amongst all the places we stayed, this was, by far, our favorite! The fact that it is IN the rainforest, makes it very special! The common areas are also good. And there's also the restaurant at the entrance, which is good and makes it easy... More

Great place to stay and very convenient.We were offered an upgrade, enjoyed our stay with complimentary SPA offer. The room and kitchen facility was clean. The reception staff are very friendly. I would definitely recommend my friends.

We booked the Tree Lodge for 3 of us during our visit in March 2013. Upon arrival we were given the key to our room however when we went to the room we discovered that it was only a double room and did not have an extra bed for our child as we had booked, so back to reception. This... More

The place is right at the edge of the magical rainforest, really impressive view ... The staff was really really nice, we had a couple of issues with other customers and the staff helped us and even gave us complimentary access to the private spa pool, which was much appreciated ... The room was fine, what we paid for, the... More

Somehow we managed to get a free upgrade from the main hotel (or possibly the backpackers dorm) to a lodge. The lodge was fantastic; a bit like staying at Centre Parks but in a rainforest, with a well equipped room, TV, kitchen shower and bed. The bar/ restaurant seemed fine and all the staff were helpful and friendly. If you... More

Great place very comfortable room in tree lodge was a nice place to stay but some things could be improved staff quite rude when we ordered our meal when we got there forgot us and had to ask again for our meals she never wrote it down and the free drinks I had to pay for a black beer gimmick"... More

Well, can't say I wasn't warned. (I'd read previous reviews) We changed our booking from a room in the backpackers dorm to just across the way in a motel unit (thank god otherwise it would've been much much worse). Lovely décor, plenty of towels, wine glasses, decent tv, nice grounds but man was it noisey at night .. until someone... More