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Franz Alpine Retreat

4.0 of 5 2 Donovan Drive | State Highway 6, Franz Josef, Westland National Park (Te Wahipounamu), New Zealand
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Certificate of Excellence 2014
Franz Alpine Retreat
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Franz Alpine Retreat
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193 reviews from our community

Traveler rating
    128
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    11
    4
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
21 reviews 21 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

The first look at the property brought us so much joy.. beautiful cottage, just like one would imagine in a land far from the hustle of big cities..the views were excellent..even better was our host Jennifer..she helped us get to the city centre and even waited for us while we shopped

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Country Vic
Top Contributor
89 reviews 89 reviews
40 hotel reviews
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I booked this online before travelling to New Zealand for a family holiday in January. The reviews and pictures looked OK and as many do and have done before us - it was a one night stay while we walked to the glaciers and enjoyed the Alps. With 2 adults and 3 kids - we needed a 2 BR unit... More 

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MelO776, General Manager at Franz Alpine Retreat, responded to this review

Thank you for your review. Although we do feel your review was unfounded we appreciate your time to bring a few areas of concern to our attention. At the time of your travel it is Peak Season and to accommodate such a large group this is where we specialize in our Luxury Chalets. It would of be good to of... More 

Brisbane, Australia
Top Contributor
59 reviews 59 reviews
38 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 25, 2015

We had driven from Christchurch to the glacier and were very happy that we had chosen this accommodation. Check in was easy and the staff/owners were very helpful. We were given an end unit with great outlook, hills to one side and bush to the other with the lake off in the distance. We had a 2 bedroom unit and... More 

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MelO776, General Manager at Franz Alpine Retreat, responded to this review

Thank you for taking the time to post a review. We are glad you enjoyed your stay with us and the peacefulness of the countryside. We hope to accommodate you again in the future. Kind Regards Mel & Nigel More 

Preston, United Kingdom
Top Contributor
62 reviews 62 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 13, 2015

Picked hotel due to overall good reviews and liked it. First impressions were very good spacious and well fitted but it just misses out - there is nowhere at all to hang clothes - no wardrobe or even a hanging rail ok if you are stopping overnight but not much use if there for a few days. Also the two... More 

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MelO776, General Manager at Franz Alpine Retreat, responded to this review

Thank you for your review. Having just taken over in August, these were 2 of the major areas we attempted to rectify before peak season, however with Xmas we missed out on transport availability being so far from a major city. We are now well under way of implementing new storage space in the bedrooms and redoing up the chairs.... More 

Brisbane, Australia
1 review
5 of 5 stars Reviewed January 5, 2015

We only stayed here for one night but it was incredible. The customer service was amazing. The staff went out of their way to accommodate our needs and provide useful information about all the in's and out's when it came to visiting Franz Josef. The accommodation itself was modern and clean and very spacious. Definitely would recommend.

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MelO776, General Manager at Franz Alpine Retreat, responded to this review

Thank you for your lovely review on our property and we are so glad you enjoyed your stay with us. We find it does help to let our guests know what there is to do in Franz and we hope you enjoyed our beautiful town. We look forward to seeing you again in the future. Kind Regards Mel & Nigel More 

Victoria, Australia
1 review
5 of 5 stars Reviewed January 3, 2015

While traveling with another couple we had the good luck to stumble upon this retreat. We were given a 2 bedroom cabin which was excellent for our needs. Spotlessly clean, roomy, comfortable and modern with views to die for. The hosts Mel and Nigel are the new owners and are a lovely couple who went out of their way to... More 

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MelO776, General Manager at Franz Alpine Retreat, responded to this review

Thank you for your lovely review. Am so glad that you received your boots back to you and we hope to see you again in the future. Kind Regards Mel & Nigel More 

Sydney, Australia
Top Contributor
51 reviews 51 reviews
22 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed January 2, 2015

We stayed here for 2 nights in December. Positives: The chalets, on first glance, look amazing as you walk in. All very clean. Quiet area not far from the centre of Franz Josef if you have a car. Lovely view out one of the windows towards the glacier. Negatives: The floor really cracked and creaked badly so if someone got... More 

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MelO776, General Manager at Franz Alpine Retreat, responded to this review

Thank you for taking the time to write a review. We are glad you enjoyed your stay with us. We have taken on board your comments about the uncomfortable chairs and are getting them repaired. Enjoy the remainder of your holiday and we look forward to accommodating you again. Kind Regards Mel & Nigel More 

Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 25, 2014

We stayed for one night with our two children in December. The retreat is made up of about 12 chalets with amazing views of the mountains when the weather is good. The chalets are a little out of town so you do need a car but franz josef is so small that we didn't mind not staying more centrally. The... More 

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MelO776, General Manager at Franz Alpine Retreat, responded to this review

Thank you for your review. We are glad you got to your next destination safely. It was a pleasure to host you whilst you enjoyed our beautiful surroundings. We have taken on board your comments about the lack of hanging space for clothes in the bedroom and will be addressing this next year. Kind Regards Mel & Nigel More 

Perth, Australia
Top Contributor
58 reviews 58 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 20, 2014

Lovely accommodation, far enough out of town to be isolated and peaceful, but only a short drive in. Neat, clean and tidy, with all the amenities you could require, Very helpful hosts, and even sitting here now, even though it is raining, the mist and the view of the mountains is amazing. Also good WiFi and DVD library if required.... More 

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MelO776, General Manager at Franz Alpine Retreat, responded to this review

Thank you for your review. It is lovely and peaceful here and nice to not be in the hustle of town. Especially during peak season. You are so right, how even on a raining day it is still beautiful. Enjoy the rest of your holiday. Regards Mel & Nigel More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed December 6, 2014

We stayed for 2 nights during our NZ trip. From the moment we arrived Mel and Nigel were very helpful - they provided options for trips to do and were more than happy to book these for us. Room are spacious and kitchen has everything you need. If you stay here make sure that you get the free hummer limo... More 

Was this review helpful? Yes
MelO776, General Manager at Franz Alpine Retreat, responded to this review

Thanks for taking time to write a review. We are pleased you enjoyed the ride in the limo and your stay with us. We are currently working on the WIFI to try to get faster internet. Enjoy the rest of your holiday. Regards Mel & Nigel More 

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Additional Information about Franz Alpine Retreat

Address: 2 Donovan Drive | State Highway 6, Franz Josef, Westland National Park (Te Wahipounamu), New Zealand
Location: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Franz Josef
Price Range (Based on Average Rates): $
Hotel Class:4 star — Franz Alpine Retreat 4*
Number of rooms: 9
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Also Known As:
Franz Alpine Retreat Hotel Franz Josef

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