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Te Waonui Forest Retreat

5.0 of 5 3 Wallace Street, off State Highway 6, Franz Josef, Westland National Park (Te Wahipounamu) 7856, New Zealand
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Te Waonui Forest Retreat
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Te Waonui Forest Retreat
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255 reviews from our community

Traveler rating
    174
    47
    28
    5
    1
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30
159
11
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Te Waonui Forest Retreat
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Adelaide, Australia
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed November 5, 2012

This place had it all, the rooms were fantastic overlooking the natural bush outside, peaceful and very a comfortable bed. The restaurant food was great and the service was fantastic as we had a four coarse meal the night we stayed. The room felt like we were sleeping in heaven.

Was this review helpful? Yes
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear Love Tassie1 Pleasing to read that you had such a wonderful stay with us at Te Waonui Forrest Retreat. Thank you as well for sharing your time with others on Tripadvisor. Yours sincerely, Richard Bungeroth More 

Baltimore, Maryland, USA
Contributor
20 reviews 20 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 5, 2012 via mobile

We got to Te Waonui afterca long drive from queenstown and were introduced to Gwen, the most friendliest concierge in the world. After getting a welcome beverage and a few appetizers. We enjoyed the hot pools next store. Gwen seems to know who what where and when. Dinner was wonderful as was breakfast

Was this review helpful? Yes
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear Malevi1947 Thanks to your kind response Gwen was recognised at the highest level winning a Tripadvisor certificate of excellence at our recent Staff Awards. Thank you once again for this valued feedback and we look forward to welcoming you back to Te Waonui Forest Retreat in the near future. Yours sincerely, Richard More 

Dunedin, New Zealand
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 27, 2012

We had an unfortunate welcome at Te Waonui being greeted by a staff member in training who had limited English and was clearly new to the concierge role. We were confused (as was she) and almost cancelled our booking on the spot. Not a 5 star welcome and the greeting did set the tone for our arrival. She was quickly... More 

Was this review helpful? Yes
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear WK P Thank you for your response as it is only through feedback like this that we can continually improve as a Hotel. Disappointing to read that we got the basics wrong but we have learned from these mistakes and I am confident we will never have a similar problem like this in future! Yours sincerely, Richard Bungeroth More 

Cromwell, New Zealand
Contributor
20 reviews 20 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 11, 2012

Myself and partner stayed here on their degestation weekend package fro our birthday gift to each other. The hotel was great, new clean, tasteful, but what made out stay so enjoyable was the staff. I have told many of my friends since my stay to book!!!! It is so nice to get great customer service, in fact THE best customer... More 

Was this review helpful? Yes
ScenicHotels, General Manager at Te Waonui Forest Retreat, responded to this review

I am delighted that you enjoyed yourselves whilst staying with us - we aim to make our guests feel at home. I am so pleased you are spreading the "word" we love having you on our sales team! Thank you so much for your wonderful comments, it was our pleasure looking after you. Kindest regards Kerryann More 

Singapore, Singapore
Top Contributor
226 reviews 226 reviews
68 hotel reviews
179 helpful votes 179 helpful votes
4 of 5 stars Reviewed September 19, 2012

Nestling on the edge of the rainforest and within the trees, Te Waonui is a sympathetically designed wood-faced hotel nevertheless conveniently located for the rest of (admittedly tiny) Franz Joseph. Rooms are well-designed and comfortable, with good selections of toiletries and mini-bar items. The view is out onto the thick rainforest within the courtyard (the hotel is a square design... More 

Was this review helpful? Yes
ScenicHotels, General Manager at Te Waonui Forest Retreat, responded to this review

We are delighted that you enjoyed your stay and thank you so much for taking the time to let us know. We wish you happy travelling through the rest of New Zealand. warm regards Kerryann More 

Perth, Australia
Contributor
11 reviews 11 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 19, 2012

Having previously stayed at Scenic Franz Josef and not being overly impressed at all I did not quite know what to expect from Te Waonui Forest Retreat. We arrived late in the afternoon on 3rd September 2012 having had a long drive from Arthurs Pass. We were greeted at the door by a wonderful gentleman by the name of Damien... More 

Was this review helpful? Yes
ScenicHotels, General Manager at Te Waonui Forest Retreat, responded to this review

Thank you for the great review. We loved having you stay with us and it was the highlight of our day seeing Baileys face light up when he met the Fire Chief. It is guests like you that make our jobs a pleasure, thank you again for the lovely review I will pass it on to the team. Warmest egards... More 

London
Top Contributor
83 reviews 83 reviews
53 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed August 21, 2012

We weren't sure what to expect of the Te Waonui Forest Retreat - we only hoped for someplace half-decent to call our base for our explorations of Franz Josef and the Westland National Park region. We actually got much more than that, however - a retreat of a standard rivalling bigger name hotels in swish parts of the world. The... More 

Was this review helpful? Yes 1
ScenicHotels, General Manager at Te Waonui Forest Retreat, responded to this review

Thankyou for your lovely comments - we appreciate you takign the time to review us. Regarding the Indian staff - Te Waounui works very closely with the Hospitality Training Schools in New Zealand so we offer all nationalities an opportunity to work in the Hotel. We have had excellent results in regards to our service and it offers students a... More 

New Delhi, India
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 8, 2012

We stayed here for 2 nights and everything was just perfect. The rooms were very nice with a good view of greenery from balcony. The one advantage for Indians is that most of the staff at front desk are Indians. Also they offer you dinner vouchers at Indian restaurant located nearby. The best part is they also offer bicycles, on... More 

Was this review helpful? Yes 1
ScenicHotels, General Manager at Te Waonui Forest Retreat, responded to this review

Thank you so much fro taking the time to write a review. We are delighted you enjoyed your stay at Te Waonui. We have a variety of international staff and hope to be able assist all nationalities, and it appears the team assisted you during your time in Franz Josef. We look forward to welcomingy ou back..and trust that you... More 

UK
Top Contributor
56 reviews 56 reviews
23 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed May 1, 2012

We stayed for just one night as part of a tour of NZ. The rooms are very nicely furnished and had a nice range of accessories in the bathroom. Dinner was very nicely presented and very tasty with good service. We enjoyed our night here.

Was this review helpful? Yes
ScenicHotels, General Manager at Te Waonui Forest Retreat, responded to this review

I am pleased you enjoyed your stay with us...it is great to have positive feedback. I hope you enjoyed the rest of your time in New Zealand. kind regards Kerryann More 

scarborough
Contributor
20 reviews 20 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 30, 2012

We stayed here for only one night and was very impressed with this hotel. The staff were execellant, nothing was too much trouble. The evening meal menu was varied and very tasty and beautifully presented. The shampoo and soap supplied were 1st class in the bathrooms. A great place to stay wonderful surroundings and only a short walk to the... More 

Was this review helpful? Yes
ScenicHotels, General Manager at Te Waonui Forest Retreat, responded to this review

Dear Kelly98 Thank you for taking the time to review our property. I am pleased you enjoyed your experience. The room amenties we use are 100% NZ made, they are produced by Les Floralies and called Earths Organics. I agree they are wonderful and we are pleased to offer them to our guests. kind regards Kerryann More 

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Additional Information about Te Waonui Forest Retreat

Address: 3 Wallace Street, off State Highway 6, Franz Josef, Westland National Park (Te Wahipounamu) 7856, New Zealand
Location: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Franz Josef
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Te Waonui Forest Retreat 5*
Number of rooms: 100
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Also Known As:
Te Waonui Forest Retreat Hotel Franz Josef
Hotel Style:
#1 Romantic Hotel in Franz Josef
#2 Luxury Hotel in Franz Josef
#3 Family Hotel in Franz Josef

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