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Te Waonui Forest Retreat

Travelers' Choice award winner
3 Wallace Street, off State Highway 6, Franz Josef, Westland National Park (Te Wahipounamu) 7856, New Zealand
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Te Waonui Forest Retreat
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348 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Christchurch, New Zealand
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Having a room in the midst of the West coast bush made the Franz experience very special! Although it was a small and simple room it was good enough for a night, especially considering the good price. Great heating and TV. Very helpful staff and stunning surroundings. Basic but lovely, would come back!

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 23, 2015

Lovely hotel in Franz Josef with all the amenities would expect from a large luxury hotel (except gym, pool). Used it as our base for the heli hike. The hotel has an amazing restaurant (Michelin style) well worth a visit and located in centre of Franz Josef.

Was this review helpful? Yes 2
Montevideo, Uruguay
Level Contributor
80 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed April 20, 2015

We stayed one night passing by on a road trip. Service was great. We had dinner in the restaurant. It was wonderfull, the staff is so nice and friendly. Always willing to help and make you have a really great time. Specially I would like to thank Mateo and Emi who work there for there outstanding hospitality. I surely recommend... More 

Was this review helpful? Yes 1
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear Nicocruy It has only taken Mateo and Emi a short time to turn heads at TW. Besides bringing great service skills these two individuals bring a genuine caring attitude, something you either have or you don't, so thank you for highlighting! I am pleased that you enjoyed your time with us and thank you for sharing your positive experience... More 

Leicester
Level Contributor
248 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
5 of 5 stars Reviewed April 19, 2015

Good welcome on arrival and taken to our room alongside the rain forest. Room had a balcony but reluctant to use in case the sand flies got us! Good washing machine and tumble dryer here. Staff were brilliant. Our waitress was efficient and chatty and speedy assistance from the Front Desk whenever we had a query. And when we left... More 

Was this review helpful? Yes 1
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear Mike Thank you for your positive review. Thank you for your special mention of Mateo one of our super-stars at Te Waonui. Thanks as well for your valued advice regarding petrol prices which I am sure will be appreciated by all who read your comment! Yours sincerely Richard More 

Houston, Texas
Level Contributor
58 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed April 18, 2015

Overall, the experience was good but it could have been better. We were upgraded to this property from another run by the same Owner. I suppose they are trying to balance the workload between the two properties. The issues we had were relatively minor: (1) the toilet did not work at first but they were able to fix it after... More 

Was this review helpful? Yes 1
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear Thomas Thank you for your review and rest-assured that I will revisit all technology instruction collateral in my bedrooms at TW. The last thing we want to do is over complicate things so your feedback will assist us in this regard. Apologies as well for dropping the ball on a service level, again lesson learnt and we will keep... More 

Chicago
Level Contributor
73 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed April 17, 2015 via mobile

We arrived here after a long drive and we were welcomed warmly, as others have described. Our room was far from the main lobby but we found this to be a positive, not a negative. As a result, it was very private with our balcony facing the forest and not seen from the walkway as many closer room balconies. The... More 

Was this review helpful? Yes 2
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear Baya Thank you for your positive reviews of Te Waonui Forest Retreat and Canopy Restaurant. We are pleased that your stay with us was a pleasant one. Yours sincerely Richard More 

Invercargill, New Zealand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 15, 2015

Having stayed recently at the beautiful Te Waonui Forest Retreat, we were absolutely amazed as to how we were welcomed by Melvin on arrival and made to feel some comfortable. As soon as we set foot inside the fantastic resort, the friendlessness of all the staff and how they were prepared to bend over backwards for you was something we... More 

Was this review helpful? Yes 2
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear 62Bambam Similarly, we look forward to welcoming you back to TW! Thanks for the personal mention of two of our super-stars, namely Melvin and Andrew. Together with their teams these two individuals are always striving to take our Hotel guest experience to another level. Yours sincerely Richard More 

Gore, New Zealand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 14, 2015

A group I was part of had the pleasure of being guests at Te Waonui on Easter Saturday 2015. The highlight was the genuine friendliness of the retreat team. Our first impression was a welcome from a Maori warrior named Melvin. He looked authentic and had the famous kiwi relaxed, helpful and humourous nature that really resonated with our group... More 

Was this review helpful? Yes 2
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear Kerrieann You have highlighted two Kiwi super-stars who are holding their own in a cosmopolitan team of service professionals at Te Waonui Forest Retreat. We continue to receive positive feedback from guests who love Melvin and the NZ cultural experience he is creating at our Five Star Hotel. Andrew's Degustation Menu this season can only be described as outstanding... More 

Queenstown, New Zealand
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 13, 2015

From the moment we arrived to the moment we departed we received one of the warmest welcomes we've ever experienced in New Zealand. 'Te Waonui', which in Maori terms quite literally refers to the magical 'forest' the retreat was located within makes this retreat stay something so much more than a hotel, it really is something quite special. The use... More 

Was this review helpful? Yes 1
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear Adventureiscalling Thank you for visiting and for your feedback about your time with us at Te Waonui Forest Retreat. I am glad that you enjoyed our 5 Course Degustation experience, your bedroom, Melvin and all team members who enjoyed serving you. We treasure the opportunity to represent NZ's South Westland Region at the highest level possible and we understand... More 

Level Contributor
90 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed April 11, 2015

A very pleasant 5 star hotel on the edge of the town with easy access to everything this "Glacier" town has to offer. The room was comfortable, the food was good and the drinks not overpriced. The staff were very helpful and even had a tattooed Maori in reception who even came out with us when we left and cleaned... More 

Was this review helpful? Yes
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear Jackie Thank you for your review and I am glad that you enjoyed our personalised service and finer touches. Thank you once again. Yours sincerely Richard More 

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