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All 12 Franz Josef hotels

Te Waonui Forest Retreat

5.0 of 5 Hotel   |   3 Wallace Street, off State Highway 6, Franz Josef, Westland National Park (Te Wahipounamu) 7856, New Zealand
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84%
Ranked #4 of 12 hotels in Franz Josef
A recent review
3 of 5 stars Reviewed June 16, 2014
Joe A New York City, New York
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214 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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English first
New York City, New York
Contributor
17 reviews 17 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 16, 2014

There are many good hotels in Franz Joseph and Te Waoni is certaily one of them. Having said that, it is not a great hotel and the service was not up to what one would expect for the price. The tasting dinner included with our stay was just so-so, and the front desk staff messed up our excursion reservations. They... More

Was this review helpful? Yes 1
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear Joe Accepting blame for your river rafting activity cancelled owing to river flooding 6 months ago is not a "pot shot" I will take on the nose ... At the time we assisted you with booking alternative activities as the last thing any of us at Te Waonui wanted was for you to spend the majority of your 2... More

Sydney, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 27, 2014

We absolutely loved our stay of four days at Te Waonui Forest Retreat ! It is definitely by far the best place to stay in Franz Josef. Richard , the General Manager , is outstanding - he is there to greet every guest personally and his attention to every request is simply amazing. His staff follow his lead and were... More

Was this review helpful? Yes 2
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear Karen Belated thanks for your glowing reponse below! Glad that I could assist in ensuring your time with us was an enjoyable one and please do not hesitate to contact me directly if ever you want to make the trip from Sydney to NZ's South Island again. Yours sincerely Richard More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed May 17, 2014

On a tour and only one night here but it was the most beautiful place. Setting - incredible. Room - fantastic - bed heavenly, wonderful shower, heated bathroom floor, decking amongst the ferns. Staff wonderful - attentive, helpful. Food - amazing! Want to go back and just stay there for a few days.

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Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear Cheryl Thank you for your review and for sharing your experience at Te Waonui Forest Retreat with others. We are still a relatively new entrant in the Luxury Hotel Market but we understand the power of word-of-mouth recommendations after excellent service delivery so thank you for assisting in this regard! Yours sincerely Richard More

Singapore, Singapore
Top Contributor
163 reviews 163 reviews
44 hotel reviews
310 helpful votes 310 helpful votes
5 of 5 stars Reviewed May 7, 2014

Arrived in Franz Josef during a freak storm with winds railing at 300 klm an hour, the highway from Haas to Fox Glacier had been closed several times due to both, electric wires and poles down along the highway, and uprooted trees all over the place. many tourists had to sleep in cars if they didn't make it to either... More

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Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear David Greetings from Te Waonui Forest Retreat! Thank you once again for choosing to stay with us and I am glad that we could be of assistance when Cylone Ita checked-in to New Zealand's West Coast! As we are closed now for our 4 month Winter break I am sure my jet-setting staff mentioned in your review, wherever they... More

Egg Harbor City, New Jersey
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 6, 2014

We enjoyed staying here for 2 nights - really great modern hotel with nice facilities and a comfortable bed. There is a glass door that opens out to a patio facing the rain forest courtyard. Service was good. The location is convenient to the next door Glacier Pools and the rest of the town. We had a great dinner in... More

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Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear Hitesh Thank you for your mail and I will definitely take a closer look at those pancakes! Yours sincerely Richard More

Ogdensburg, New York
Top Contributor
77 reviews 77 reviews
51 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 3, 2014

We found Te Waouni after our original hotel had no power, heat or food when we arrived. We were thrilled to find Te Waouni and their very friendly and welcoming staff. The room was nicely appointed and had free wifi, which was a welcome surprise. We were only there one night but really enjoyed it. Dinner and breakfast were good.

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Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear Icshea Thank you for your valued feedback about your bedroom, meals and our service staff at Te Waonui Forest Retreat. We appreciate this feedback. Yours sincerely Richard More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 20, 2014 via mobile

Apart from a handful of small settlements the 5 hour drive from Nelson to Franz Josef is one of solitude and breathtaking landscapes. There are very few cars on the road and even the omnipresent farmland of NZ recedes into virginal native forest and the rolling surf of the West Coast. Te Waonui Forest Retreat is set at the base... More

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Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear MPHBartley There was a time when we were having our challenges with certain menu items and I would hold my breath when receiving guest feedback in this regard ... Anyway, it is clear that Chef Andrew Hayward-Swain and his team at Te Waonui are doing some amazing things, especially considering parallels can easily be drawn between meals enjoyed in... More

London, England, United Kingdom
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 18, 2014

The hotel is well situated on the edge of the rain forest in close proximity to the glacier. The management and staff did everything to make us feel welcome. The accommodation was first class and the dinner excellent. We could only stay one night; we would have liked to stay longer. The only mild criticism was about the breakfast -... More

Was this review helpful? Yes 1
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear Frank Pleasing to read that you enjoyed the treatment you received from our cosmopolitan team of service professionals at Te Waonui Forest Retreat. Thank you for your kind "pat on the back" as it is only through feedback like this that we can continue to go from strength to strength as a Hotel. Yours Richard More

Minneapolis, Minnesota
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 13, 2014

If you're going to Franz Josef Glacier in New Zealand and you want to go first class, this is the hotel to stay at! It's a five star Spa retreat and we were treated like royalty. When we drove in, people were right there to take our luggage. There was also a Maori man dressed up like a warrior greeting... More

Was this review helpful? Yes 1
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear Shelley Glad you enjoyed these small, personalised touches that ultimately resulted in your high rating of your time with us at Te Waonui Forest Retreat. Melvin, TW Doorman is a new addition to our team so it is pleasing to read that he is adding such value to our Hotel on a daily basis. Thank you once again for... More

Glasgow, United Kingdom
Top Contributor
122 reviews 122 reviews
30 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed April 13, 2014 via mobile

This is our - me, wife and two teenage sons - fourth stop on our tour of the South Island, and we arrived after a long car journey from Greymouth through the rain and after the train journey across from Christchurch - really worth doing this. So being a bit tired after a very early morning start check-in was unfortunately... More

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Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear Gary H Apologies again for under-delivering during your time with us at Te Waonui Forest Retreat. Although not mentioned in your posting above, my personal resolution efforts accepted prior to your departure also exceeded your expectations ... Thank you for affording me the opportunity to ensure you left Te Waonui Forest Retreat with these issues highlighted amicably resolved. Yours... More

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Additional Information about Te Waonui Forest Retreat

Address: 3 Wallace Street, off State Highway 6, Franz Josef, Westland National Park (Te Wahipounamu) 7856, New Zealand
Location: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Franz Josef
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Te Waonui Forest Retreat 5*
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Also Known As:
Te Waonui Forest Retreat Hotel Franz Josef

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Amenities

Bar / Lounge Free Breakfast Free Parking Restaurant Room Service Wheelchair access
Hotel Style
#2 Romantic Hotel in Franz Josef #3 Family Hotel in Franz Josef #3 Luxury Hotel in Franz Josef
Hotel Class
Official Description (provided by the hotel)
Luxury Hotels in New Zealand don't get any better than this! Nestled amongst native West Coast rainforest at Franz Josef is a very special five-star Qualmark rated retreat. Designed with utmost care of its precious environment, guests at Te Waonui Forest Retreat will find themselves encircled by rainforest and accommodated in natural and sustainable luxury. Te Waonui Forest Retreat promises all its guests a truly unique and memorable experience. At one with nature, the five-star Qualmark rated Te Waonui Forest Retreat is the ultimate coming together of luxury escape and environmental awareness. Great care has been taken to ensure this exceptional forest retreat steps lightly upon the earth, from the organic cotton bedspreads to its recycled local building materials. Discerning travellers will appreciate the hotel’s attention to detail, which starts with attentive personal service upon arrival, and continues throughout all the hotel facilities and every aspect of your stay.As our guest you will enjoy exceptional quality and service, including: Luxuriously appointed guest rooms, generously proportioned and featuring the highest standard of room amenities, such as your personal pillow menu, natural wool mattress underlay, and high speed Internet access. Dining among the tres in ‘The Canopy’ restaurant, and savouring quality local cuisine, including an indulgent five-course degustation dinner. Innovative, environmentally sustainable architecture and building materials that create a healthy, warm and quiet haven for you to enjoy. Easy access to many excellent local attractions, including the Fox and Franz Josef Glaciers, just minutes away. ... more   less 
Number of rooms
100

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