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Te Waonui Forest Retreat

Travelers' Choice award winner
3 Wallace Street, off State Highway 6, Franz Josef, Westland National Park (Te Wahipounamu) 7856, New Zealand
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Te Waonui Forest Retreat
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Te Waonui Forest Retreat
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347 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Montevideo, Uruguay
Top Contributor
65 reviews 65 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed one night passing by on a road trip. Service was great. We had dinner in the restaurant. It was wonderfull, the staff is so nice and friendly. Always willing to help and make you have a really great time. Specially I would like to thank Mateo and Emi who work there for there outstanding hospitality. I surely recommend... More 

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Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear Nicocruy It has only taken Mateo and Emi a short time to turn heads at TW. Besides bringing great service skills these two individuals bring a genuine caring attitude, something you either have or you don't, so thank you for highlighting! I am pleased that you enjoyed your time with us and thank you for sharing your positive experience... More 

Leicester
Top Contributor
230 reviews 230 reviews
38 hotel reviews
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Good welcome on arrival and taken to our room alongside the rain forest. Room had a balcony but reluctant to use in case the sand flies got us! Good washing machine and tumble dryer here. Staff were brilliant. Our waitress was efficient and chatty and speedy assistance from the Front Desk whenever we had a query. And when we left... More 

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Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear Mike Thank you for your positive review. Thank you for your special mention of Mateo one of our super-stars at Te Waonui. Thanks as well for your valued advice regarding petrol prices which I am sure will be appreciated by all who read your comment! Yours sincerely Richard More 

Houston, Texas
Top Contributor
58 reviews 58 reviews
24 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall, the experience was good but it could have been better. We were upgraded to this property from another run by the same Owner. I suppose they are trying to balance the workload between the two properties. The issues we had were relatively minor: (1) the toilet did not work at first but they were able to fix it after... More 

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Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear Thomas Thank you for your review and rest-assured that I will revisit all technology instruction collateral in my bedrooms at TW. The last thing we want to do is over complicate things so your feedback will assist us in this regard. Apologies as well for dropping the ball on a service level, again lesson learnt and we will keep... More 

Chicago
Top Contributor
73 reviews 73 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We arrived here after a long drive and we were welcomed warmly, as others have described. Our room was far from the main lobby but we found this to be a positive, not a negative. As a result, it was very private with our balcony facing the forest and not seen from the walkway as many closer room balconies. The... More 

Was this review helpful? Yes 1
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear Baya Thank you for your positive reviews of Te Waonui Forest Retreat and Canopy Restaurant. We are pleased that your stay with us was a pleasant one. Yours sincerely Richard More 

Invercargill, New Zealand
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Having stayed recently at the beautiful Te Waonui Forest Retreat, we were absolutely amazed as to how we were welcomed by Melvin on arrival and made to feel some comfortable. As soon as we set foot inside the fantastic resort, the friendlessness of all the staff and how they were prepared to bend over backwards for you was something we... More 

Was this review helpful? Yes 1
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear 62Bambam Similarly, we look forward to welcoming you back to TW! Thanks for the personal mention of two of our super-stars, namely Melvin and Andrew. Together with their teams these two individuals are always striving to take our Hotel guest experience to another level. Yours sincerely Richard More 

Gore, New Zealand
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

A group I was part of had the pleasure of being guests at Te Waonui on Easter Saturday 2015. The highlight was the genuine friendliness of the retreat team. Our first impression was a welcome from a Maori warrior named Melvin. He looked authentic and had the famous kiwi relaxed, helpful and humourous nature that really resonated with our group... More 

Was this review helpful? Yes 1
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear Kerrieann You have highlighted two Kiwi super-stars who are holding their own in a cosmopolitan team of service professionals at Te Waonui Forest Retreat. We continue to receive positive feedback from guests who love Melvin and the NZ cultural experience he is creating at our Five Star Hotel. Andrew's Degustation Menu this season can only be described as outstanding... More 

Queenstown, New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the moment we arrived to the moment we departed we received one of the warmest welcomes we've ever experienced in New Zealand. 'Te Waonui', which in Maori terms quite literally refers to the magical 'forest' the retreat was located within makes this retreat stay something so much more than a hotel, it really is something quite special. The use... More 

Was this review helpful? Yes 1
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear Adventureiscalling Thank you for visiting and for your feedback about your time with us at Te Waonui Forest Retreat. I am glad that you enjoyed our 5 Course Degustation experience, your bedroom, Melvin and all team members who enjoyed serving you. We treasure the opportunity to represent NZ's South Westland Region at the highest level possible and we understand... More 

Top Contributor
85 reviews 85 reviews
24 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A very pleasant 5 star hotel on the edge of the town with easy access to everything this "Glacier" town has to offer. The room was comfortable, the food was good and the drinks not overpriced. The staff were very helpful and even had a tattooed Maori in reception who even came out with us when we left and cleaned... More 

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Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear Jackie Thank you for your review and I am glad that you enjoyed our personalised service and finer touches. Thank you once again. Yours sincerely Richard More 

Salisbury, United Kingdom
Top Contributor
125 reviews 125 reviews
23 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed at a number of hotels and B and Bs whilst touring South Island. This hotel certainly has discrete 5 star service and exudes quality - being greeted by a Maori in full costume was a great surprise, even more so when he showed us to our room and explained the facilities. We had the degustation dinner included in... More 

Was this review helpful? Yes
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear Colin Thank you for your review. Your special recognition of star-performers is appreciated by all, as providing unparalleled service is the single biggest motivator for all those individuals mentioned! Thank you as well for including TW in your South Island itinerary. Yours sincerely Richard More 

Mackay, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were meant to stay at the scenic hotel but got upgraded to this luxury hotel. On arrival we were greeted by staff and our bags taken care of. Upon arrival we were welcomed with drinks and guided to our room. Our room was very clean. Had views of the rainforest. Very comfortable beds. Bathroom had heated tiles speaker to... More 

Was this review helpful? Yes
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review

Dear Brendan We are pleased that you enjoyed our quality, service and ambience at TW. Thank you for choosing us! Yours sincerely Richard More 

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