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All 18 Macae hotels

Four Points by Sheraton Macae

4.0 of 5 Hotel   |   110 Rua Dolores Carvalho Vasconcelos | Bairo Gloria, Macae, State of Rio de Janeiro, Brazil
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Four Points by Sheraton Macae
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Ranked #3 of 18 Hotels in Macae
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
CityGuy07052 New York City, New York
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124 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Top Contributor
83 reviews 83 reviews
82 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Let's be honest, the hotels in Macaé have a lock on the market. There are endless amounts of crew coming in and out from the oil and energy services industry so the lack of options creates a scenario where the hotels are expensive and don't really maintain a very high standard. This property is doable, though they need to quickly... More

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ThamirisCoelho, Gerente de recepção at Four Points by Sheraton Macae, responded to this review

Dear, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. I really apologize for the inconveniences and we are already taking actions in order to improve this service. Our goal is to offer... More

Singapore
Contributor
17 reviews 17 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Good please to stay while in Macae. Pros: - Clean - Service counter stuff polite and efficient - Room size are quite big - Breakfast buffet is decent sized, with good selection Cons: - Cost of hotel is high compared to others in same area - Internet extra cost - Plumbing in room defective/low pressure, need to flush multiple times

Was this review helpful? Yes 1
ThamirisCoelho, Gerente de recepção at Four Points by Sheraton Macae, responded to this review

Dear, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We hope to have another opportunity to welcome you at Four Points by Sheraton Macaé. Best Regards, Att Thamiris Rangel Gerente de Recepção... More

1 review
3 of 5 stars Reviewed September 12, 2014

Nice enough. Service is painfully slow. Watch when you are at the bar and running a tab. Extra drinks are sometimes added onto your bill. It happened to me last night. Overall not a bad place to stay. Staff seem friendly enough.

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Ludwig V, General Manager at Four Points by Sheraton Macae, responded to this review

Dear Guest, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. I really apologize for the inconveniences and we are already taking actions in order to improve this service. Our goal is to... More

Top Contributor
128 reviews 128 reviews
56 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed August 3, 2014

Rate @ BRL 400. Internet @ BRL 29,00. Restaurant @ BRL 79,00 We can get better offer for a lot less price, the staff should re-think about the prices, or give more benefits. Room is good , bathroom good, you can walk by the beach just crossing a rail road track and an avenue.

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Ludwig V, General Manager at Four Points by Sheraton Macae, responded to this review

Dear Guest, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We hope to have another opportunity to welcome you at Four Points by Sheraton Macaé. Best Regards, Ludwig Van Heddegem More

São Paulo, Brasil
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 15, 2014

This hotel is a rip-off. With rooms costing over USD 200, a lot of things will be charged extra: breakfast, at a whopping USD 30; internet and parking, to name a few bad surprises at such high rate. Acomodations are good, renewed, and it is clean. Not luxorious at all, though. Shower is terrible, changing temperatures all the time. Location... More

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Ludwig V, General Manager at Four Points by Sheraton Macae, responded to this review

Dear Guest, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. I really apologize for the inconveniences and we are already taking actions in order to improve this service. Our goal is to... More

Atlanta
Senior Contributor
49 reviews 49 reviews
26 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed June 23, 2014

This hotel is showing signs of age and wear. It is not what I would expect from a Sheraton property. The rooms are a good size, however they are old with stains on the carpet and worn out furniture. The bathroom had a leaking faucet and a loose/broken toilet seat. Lots of dirt/stains on the tiles. The air conditioning could... More

Was this review helpful? Yes 2
Ludwig V, General Manager at Four Points by Sheraton Macae, responded to this review

Dear Guest, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. I really apologize for the inconveniences and we are already taking actions in order to improve this service. Our goal is to... More

Mexico
Top Contributor
85 reviews 85 reviews
45 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed February 15, 2014

Yes........ the problem is not really the Hotel, which is a good one for the average local standards. The town is just horrible and people living there seem to be quite different from other brazilians or nearby cities........ even Rio or Sao Paulo. These guys at Macae seem to come from a jungle even if they live near a beach...... More

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Ludwig V, General Manager at Four Points by Sheraton Macae, responded to this review

Dear Guest, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. Also thank you for such flattering comments, as these are a lot of motivation for all our talents and help us continue... More

Knoxville, Tennessee
Contributor
17 reviews 17 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed January 25, 2014

Let's face it, there are not a lot of options in Macae. If you're like me and here for work, you go with the suggestions from you clients whom you are visiting. I'll preface that I've stayed in quite a few different 4 points hotels and I expected this one to be similar..it was not. The staff was courteous and... More

Was this review helpful? Yes 1
Ludwig V, General Manager at Four Points by Sheraton Macae, responded to this review

Dear Guest, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. I really apologize for the inconveniences and we are already taking actions in order to improve this service. Our goal is to... More

Rio de Janeiro, RJ
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed December 26, 2013

I stayed at this hotel when I first arrived in Macae some months ago. The hotel was OK, I would say average at best but given the location, Macae, it is not bad but be ready for all the negative comments of other reviews as they are true!! On Christmas Eve my wife and I wanted to have a special... More

Was this review helpful? Yes 1
Curitiba, PR
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 9, 2013

Despite the beautiful view from the hotel, the experience of staying here is a sequence of troubles. For the first time in my life I saw a hotel charge to borrow a couple of dishes and cutlery. The bathroom floods every time you take a shower and after complaining the answer was that it occurs in all bathrooms and nothing... More

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Daniela B, Manager at Four Points by Sheraton Macae, responded to this review

We are sorry about any inconvenience during your stay. We are working continuously to receive our guests with comfort and quality. Thanks for your review. More

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Additional Information about Four Points by Sheraton Macae

Address: 110 Rua Dolores Carvalho Vasconcelos | Bairo Gloria, Macae, State of Rio de Janeiro, Brazil
Location: Brazil > State of Rio de Janeiro > Macae
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Four Points by Sheraton Macae 4*
Number of rooms: 165
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Also Known As:
Sheraton Macae
Four Points Macae
Macae Four Points
Macae Sheraton
Four Points By Sheraton Macae Brazil

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