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Four Points by Sheraton Macae

#3 of 19 Hotels in Macae
Certificate of Excellence
3.5 of 5
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110 Rua Dolores Carvalho Vasconcelos | Bairo Gloria, Macae, State of Rio de Janeiro, Brazil
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Four Points by Sheraton Macae
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Ranked #3 of 19 Hotels in Macae
Certificate of Excellence
A recent review
3 of 5 stars reviewed 3 weeks ago
Uttarakhandi New Delhi, India
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160 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Delhi, India
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Basically I booked a room here as could not find another hotel which did online bookings in Macae (maybe due to my limited abilities). Got a room with ocean view and the view was fantastic. Highly recommend ocean-view. Check-in went smoothly. Cleanliness was definitely one of the issues, including that in the rooms. Clearly someone had used the toilet just... More 

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ThamirisCoelho, Gerente de recepção at Four Points by Sheraton Macae, responded to this review

Dear Guest, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We are already taking care of your comments in order to deliver a better service. We hope to have another opportunity to... More 

Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I just returned from a trip to Brazil where i was able to visit both Rio and Macae. During my stay in Macae, I stayed at the Four Points by Sheraton. This was my second stay at this property and it was a good experience, just like the first time. The buffet dining at the hotel is great, with a... More 

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ThamirisCoelho, Gerente de recepção at Four Points by Sheraton Macae, responded to this review

Dear Guest, Thank you for taking the time to write and share feedback from your most recent stay. Your guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. Also thank you for such flattering comments, as these are a lot of motivation for all our talents and help us continue... More 

Kolkata (Calcutta), India
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed May 18, 2015

Checked in around 8 p.m. which was fast and efficient. There were no bell boys around so had to lug my bags. Initially was a tad disappointed but the room provided the relief. It was spacious and clean. The attached bathroom could have been stretched a little but no complains about it. Didn't have dinner at hotel but was later... More 

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ThamirisCoelho, Front Office Manager at Four Points by Sheraton Macae, responded to this review

Dear , Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We are already taking care of your comments in order to deliver a better service. We hope to have another opportunity to... More 

Rio de Janeiro
Level Contributor
130 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed May 8, 2015

The hotel is quite comfortable. The rooms are spacious, clean and with a big double bed. The breakfast is good and with a great variety of breads and fruits. They offer WiFi, but is not what we can call high speed. The service is not as good as the room, but they try to help you.

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ThamirisCoelho, Front Office Manager at Four Points by Sheraton Macae, responded to this review

Dear Mr. Marcos, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We are already taking care of your comments in order to deliver a better service. We invite you to share your... More 

Katy, Texas
Level Contributor
72 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed April 29, 2015

Great location clean good service glad to be here. They had quick good check in service and a open buffet restaurant. The rooms have ocean view and great minibar and Internet wifi. We had dinner in the restaurants nearby a long the beach that where quite goof

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ThamirisCoelho, Front Office Manager at Four Points by Sheraton Macae, responded to this review

Dear , Thank you for taking the time to write and share feedback from your most recent stay. Your guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. Also thank you for such flattering comments, as these are a lot of motivation for all our talents and help us continue... More 

Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed January 5, 2015

Better than the last time I stayed here. Very friendly bar and waiting staff. Room cleaned every day. Fresh towels on the bed. I stayed here one the new year and the guys in the bar area were just great. Always chatting away. Helpful and serving a great mixture of drinks. Pity i was only there for a week but... More 

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ThamirisCoelho, Front Office Manager at Four Points by Sheraton Macae, responded to this review

Dear, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. Also thank you for such flattering comments, as these are a lot of motivation for all our talents and help us continue to... More 

Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed November 27, 2014

Champions league football last night and what better than to enjoy the occasion with a beer and a bite to eat. The beer was cold and stocked up with our favourite. Normally they run out but last night was better. We ordered italian chicken wings and we weren't disappointed. Although for something so simple had taken a while to get... More 

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ThamirisCoelho, Gerente de recepção at Four Points by Sheraton Macae, responded to this review

Dear , Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We are already taking care of your comments in order to deliver a better service. We invite you to share your comments... More 

New York City, New York
Level Contributor
84 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed October 5, 2014

Let's be honest, the hotels in Macaé have a lock on the market. There are endless amounts of crew coming in and out from the oil and energy services industry so the lack of options creates a scenario where the hotels are expensive and don't really maintain a very high standard. This property is doable, though they need to quickly... More 

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ThamirisCoelho, Gerente de recepção at Four Points by Sheraton Macae, responded to this review

Dear, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. I really apologize for the inconveniences and we are already taking actions in order to improve this service. Our goal is to offer... More 

Singapore
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed September 20, 2014

Good please to stay while in Macae. Pros: - Clean - Service counter stuff polite and efficient - Room size are quite big - Breakfast buffet is decent sized, with good selection Cons: - Cost of hotel is high compared to others in same area - Internet extra cost - Plumbing in room defective/low pressure, need to flush multiple times

Was this review helpful? Yes 1
ThamirisCoelho, Gerente de recepção at Four Points by Sheraton Macae, responded to this review

Dear, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We hope to have another opportunity to welcome you at Four Points by Sheraton Macaé. Best Regards, Att Thamiris Rangel Gerente de Recepção... More 

1 review
3 of 5 stars Reviewed September 12, 2014

Nice enough. Service is painfully slow. Watch when you are at the bar and running a tab. Extra drinks are sometimes added onto your bill. It happened to me last night. Overall not a bad place to stay. Staff seem friendly enough.

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Ludwig V, General Manager at Four Points by Sheraton Macae, responded to this review

Dear Guest, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. I really apologize for the inconveniences and we are already taking actions in order to improve this service. Our goal is to... More 

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