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Four Points by Sheraton Macae

#5 of 20 Hotels in Macae
Certificate of Excellence
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110 Rua Dolores Carvalho Vasconcelos | Bairo Gloria, Macae, State of Rio de Janeiro, Brazil
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1 room 1 adult
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Four Points by Sheraton Macae
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181 Reviews from our TripAdvisor Community

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İzmir, Türkiye
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed October 4, 2015

I have stayed in Sheraton Hotels before and this hotel is not really felt like one. Its location is nice and you may have ocean view depending on your room location. The rooms are spacious. Cleanliness of the room was the biggest issue I had during my stay. Carpets, furniture and bathroom were showing signs of age and wear. There... More 

Helpful?
Thank pasha_ksk
Thiago L, recepcionist at Four Points by Sheraton Macae, responded to this review

Dear Mr. Pasha, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. I really apologize for the inconveniences and we are already taking actions in order to improve this service. Our goal is... More 

Maracaibo, Venezuela
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 2, 2015

The Hotel is Fine, should be better as Sheraton sponsor. The Reception's attention is Ok keeping in mind you are in Latinoamerica. The bedrooms are good, some are betters than others, the best rooms are in front to the Beach with a beautiful view to Ocean. The food is Ok it is not extraordinary but you have assorted food for... More 

Helpful?
Thank Lucasoto
Thiago L, Recepcionist at Four Points by Sheraton Macae, responded to this review

Dear Mr. Lucas, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. I really apologize for the inconveniences and we are already taking actions in order to improve this service. Our goal is... More 

Aberdeen, United Kingdom
Level Contributor
78 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed September 17, 2015 via mobile

Nice bar and good views from the room but rather expensive for what you got. Breakfast was poor. If you are in town one of the better places to stay. Room was clean and bathroom well stocked. Had a few problems checking in but they got there eventually. Staff were excellent.

Helpful?
Thank Jacqui W
ThamirisCoelho, Front Office Manager at Four Points by Sheraton Macae, responded to this review

Dear Guest, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We are already taking care of your comments in order to deliver a better service. We hope to have another opportunity to... More 

Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed September 9, 2015

Nice hotel but you can feel Brazilian way of work. Service should be improved. Internet was bad during my stay in this hotel. Hotel staff doesn't speak English very well which is not very good for hotel of this range.

Helpful?
Thank Jozzybrac
ThamirisCoelho, coordenadora de recepção at Four Points by Sheraton Macae, responded to this review

Dear Guest , Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We are already taking care of your comments in order to deliver a better service. We hope to have another opportunity... More 

New Delhi, India
Level Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed July 8, 2015

Basically I booked a room here as could not find another hotel which did online bookings in Macae (maybe due to my limited abilities). Got a room with ocean view and the view was fantastic. Highly recommend ocean-view. Check-in went smoothly. Cleanliness was definitely one of the issues, including that in the rooms. Clearly someone had used the toilet just... More 

Helpful?
Thank Uttarakhandi
ThamirisCoelho, Gerente de recepção at Four Points by Sheraton Macae, responded to this review

Dear Guest, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We are already taking care of your comments in order to deliver a better service. We hope to have another opportunity to... More 

Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 30, 2015

I just returned from a trip to Brazil where i was able to visit both Rio and Macae. During my stay in Macae, I stayed at the Four Points by Sheraton. This was my second stay at this property and it was a good experience, just like the first time. The buffet dining at the hotel is great, with a... More 

Helpful?
Thank shinnerbock
ThamirisCoelho, Gerente de recepção at Four Points by Sheraton Macae, responded to this review

Dear Guest, Thank you for taking the time to write and share feedback from your most recent stay. Your guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. Also thank you for such flattering comments, as these are a lot of motivation for all our talents and help us continue... More 

Kolkata (Calcutta), India
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed May 17, 2015

Checked in around 8 p.m. which was fast and efficient. There were no bell boys around so had to lug my bags. Initially was a tad disappointed but the room provided the relief. It was spacious and clean. The attached bathroom could have been stretched a little but no complains about it. Didn't have dinner at hotel but was later... More 

Helpful?
Thank saumitrasengupta
ThamirisCoelho, Front Office Manager at Four Points by Sheraton Macae, responded to this review

Dear , Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We are already taking care of your comments in order to deliver a better service. We hope to have another opportunity to... More 

Rio de Janeiro
Level Contributor
137 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed May 8, 2015 via mobile

The hotel is quite comfortable. The rooms are spacious, clean and with a big double bed. The breakfast is good and with a great variety of breads and fruits. They offer WiFi, but is not what we can call high speed. The service is not as good as the room, but they try to help you.

Helpful?
Thank Marcos_Barbosa
ThamirisCoelho, Front Office Manager at Four Points by Sheraton Macae, responded to this review

Dear Mr. Marcos, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We are already taking care of your comments in order to deliver a better service. We invite you to share your... More 

Katy, Texas
Level Contributor
88 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed April 29, 2015 via mobile

Great location clean good service glad to be here. They had quick good check in service and a open buffet restaurant. The rooms have ocean view and great minibar and Internet wifi. We had dinner in the restaurants nearby a long the beach that where quite goof

Helpful?
Thank Jaricaor
ThamirisCoelho, Front Office Manager at Four Points by Sheraton Macae, responded to this review

Dear , Thank you for taking the time to write and share feedback from your most recent stay. Your guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. Also thank you for such flattering comments, as these are a lot of motivation for all our talents and help us continue... More 

Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed January 5, 2015 via mobile

Better than the last time I stayed here. Very friendly bar and waiting staff. Room cleaned every day. Fresh towels on the bed. I stayed here one the new year and the guys in the bar area were just great. Always chatting away. Helpful and serving a great mixture of drinks. Pity i was only there for a week but... More 

Helpful?
Thank KJCPA
ThamirisCoelho, Front Office Manager at Four Points by Sheraton Macae, responded to this review

Dear, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. Also thank you for such flattering comments, as these are a lot of motivation for all our talents and help us continue to... More 

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