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All 18 Macae hotels

Four Points by Sheraton Macae

4.0 of 5 Hotel   |   110 Rua Dolores Carvalho Vasconcelos | Bairo Gloria, Macae, State of Rio de Janeiro, Brazil
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Four Points by Sheraton Macae
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79%
Ranked #2 of 18 Hotels in Macae
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Kevin O
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118 reviews from our community

Traveler rating
    38
    54
    15
    8
    3
See reviews for
6
6
7
97
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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  • Portuguese first
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English first
1 review
3 of 5 stars Reviewed 1 week ago

Nice enough. Service is painfully slow. Watch when you are at the bar and running a tab. Extra drinks are sometimes added onto your bill. It happened to me last night. Overall not a bad place to stay. Staff seem friendly enough.

Was this review helpful? Yes
Ludwig V, General Manager at Four Points by Sheraton Macae, responded to this review

Dear Guest, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. I really apologize for the inconveniences and we are already taking actions in order to improve this service. Our goal is to... More

Top Contributor
106 reviews 106 reviews
46 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed August 3, 2014

Rate @ BRL 400. Internet @ BRL 29,00. Restaurant @ BRL 79,00 We can get better offer for a lot less price, the staff should re-think about the prices, or give more benefits. Room is good , bathroom good, you can walk by the beach just crossing a rail road track and an avenue.

Was this review helpful? Yes 1
Ludwig V, General Manager at Four Points by Sheraton Macae, responded to this review

Dear Guest, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We hope to have another opportunity to welcome you at Four Points by Sheraton Macaé. Best Regards, Ludwig Van Heddegem More

São Paulo, Brasil
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 15, 2014

This hotel is a rip-off. With rooms costing over USD 200, a lot of things will be charged extra: breakfast, at a whopping USD 30; internet and parking, to name a few bad surprises at such high rate. Acomodations are good, renewed, and it is clean. Not luxorious at all, though. Shower is terrible, changing temperatures all the time. Location... More

Was this review helpful? Yes 2
Ludwig V, General Manager at Four Points by Sheraton Macae, responded to this review

Dear Guest, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. I really apologize for the inconveniences and we are already taking actions in order to improve this service. Our goal is to... More

Atlanta
Top Contributor
50 reviews 50 reviews
27 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed June 23, 2014

This hotel is showing signs of age and wear. It is not what I would expect from a Sheraton property. The rooms are a good size, however they are old with stains on the carpet and worn out furniture. The bathroom had a leaking faucet and a loose/broken toilet seat. Lots of dirt/stains on the tiles. The air conditioning could... More

Was this review helpful? Yes 2
Ludwig V, General Manager at Four Points by Sheraton Macae, responded to this review

Dear Guest, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. I really apologize for the inconveniences and we are already taking actions in order to improve this service. Our goal is to... More

Mexico
Top Contributor
85 reviews 85 reviews
45 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed February 15, 2014

Yes........ the problem is not really the Hotel, which is a good one for the average local standards. The town is just horrible and people living there seem to be quite different from other brazilians or nearby cities........ even Rio or Sao Paulo. These guys at Macae seem to come from a jungle even if they live near a beach...... More

Was this review helpful? Yes 1
Ludwig V, General Manager at Four Points by Sheraton Macae, responded to this review

Dear Guest, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. Also thank you for such flattering comments, as these are a lot of motivation for all our talents and help us continue... More

Knoxville, Tennessee
Contributor
17 reviews 17 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed January 25, 2014

Let's face it, there are not a lot of options in Macae. If you're like me and here for work, you go with the suggestions from you clients whom you are visiting. I'll preface that I've stayed in quite a few different 4 points hotels and I expected this one to be similar..it was not. The staff was courteous and... More

Was this review helpful? Yes 1
Ludwig V, General Manager at Four Points by Sheraton Macae, responded to this review

Dear Guest, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. I really apologize for the inconveniences and we are already taking actions in order to improve this service. Our goal is to... More

Rio de Janeiro, RJ
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed December 26, 2013

I stayed at this hotel when I first arrived in Macae some months ago. The hotel was OK, I would say average at best but given the location, Macae, it is not bad but be ready for all the negative comments of other reviews as they are true!! On Christmas Eve my wife and I wanted to have a special... More

Was this review helpful? Yes 1
Curitiba, PR
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed December 9, 2013

Despite the beautiful view from the hotel, the experience of staying here is a sequence of troubles. For the first time in my life I saw a hotel charge to borrow a couple of dishes and cutlery. The bathroom floods every time you take a shower and after complaining the answer was that it occurs in all bathrooms and nothing... More

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Daniela B, Manager at Four Points by Sheraton Macae, responded to this review

We are sorry about any inconvenience during your stay. We are working continuously to receive our guests with comfort and quality. Thanks for your review. More

Houston, Texas, United States
1 review
4 of 5 stars Reviewed October 15, 2013

I arrived yesterday and am very happy with this hotel. The rooms are very nice and the staff is very nice. Make sure you request a room on the upper floors with a balcony. My view is spectacular. My room didn't have an iron, so I called the operator to request one. Had to call a 2nd time, but it... More

Was this review helpful? Yes
Daniela B, Manager at Four Points by Sheraton Macae, responded to this review

Thanks for your review. We are working constantly to receive our guests with comfort and quality. We hope to see you again soon on your next trip to Macae. More

Newport, United Kingdom
Top Contributor
84 reviews 84 reviews
40 hotel reviews
66 helpful votes 66 helpful votes
2 of 5 stars Reviewed September 24, 2013

I stayed at the Four Points in Macae a few years ago and had a comfortable stay. This time was somewhat different. The building itself and the amenities are quite good and possibly make it the best hotel in the town. It is located alongside a dual carriageway and is walking distance from the bars and restaurants that are situated... More

Was this review helpful? Yes
Daniela B, Manager at Four Points by Sheraton Macae, responded to this review

We are sorry about any inconvenience during your stay. We are working continuously to receive our guests with comfort and quality. Thanks for your review. More

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Additional Information about Four Points by Sheraton Macae

Address: 110 Rua Dolores Carvalho Vasconcelos | Bairo Gloria, Macae, State of Rio de Janeiro, Brazil
Location: Brazil > State of Rio de Janeiro > Macae
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Four Points by Sheraton Macae 4*
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Also Known As:
Sheraton Macae
Four Points Macae
Macae Four Points
Macae Sheraton
Four Points By Sheraton Macae Brazil

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