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Four Points by Sheraton Macae

#3 of 19 Hotels in Macae
Certificate of Excellence
110 Rua Dolores Carvalho Vasconcelos | Bairo Gloria, Macae, State of Rio de Janeiro, Brazil
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Four Points by Sheraton Macae
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Ranked #3 of 19 Hotels in Macae
Certificate of Excellence
A recent review
4 of 5 stars reviewed 1 week ago
saumitrasengupta Kolkata (Calcutta), India
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151 reviews from our community

Traveler rating
    46
    73
    20
    9
    3
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7
9
8
116
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kolkata (Calcutta), India
Top Contributor
52 reviews 52 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Checked in around 8 p.m. which was fast and efficient. There were no bell boys around so had to lug my bags. Initially was a tad disappointed but the room provided the relief. It was spacious and clean. The attached bathroom could have been stretched a little but no complains about it. Didn't have dinner at hotel but was later... More 

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ThamirisCoelho, Front Office Manager at Four Points by Sheraton Macae, responded to this review

Dear , Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We are already taking care of your comments in order to deliver a better service. We hope to have another opportunity to... More 

Rio de Janeiro
Top Contributor
125 reviews 125 reviews
25 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is quite comfortable. The rooms are spacious, clean and with a big double bed. The breakfast is good and with a great variety of breads and fruits. They offer WiFi, but is not what we can call high speed. The service is not as good as the room, but they try to help you.

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ThamirisCoelho, Front Office Manager at Four Points by Sheraton Macae, responded to this review

Dear Mr. Marcos, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We are already taking care of your comments in order to deliver a better service. We invite you to share your... More 

Katy, Texas
Top Contributor
71 reviews 71 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great location clean good service glad to be here. They had quick good check in service and a open buffet restaurant. The rooms have ocean view and great minibar and Internet wifi. We had dinner in the restaurants nearby a long the beach that where quite goof

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ThamirisCoelho, Front Office Manager at Four Points by Sheraton Macae, responded to this review

Dear , Thank you for taking the time to write and share feedback from your most recent stay. Your guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. Also thank you for such flattering comments, as these are a lot of motivation for all our talents and help us continue... More 

Contributor
19 reviews 19 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 5, 2015

Better than the last time I stayed here. Very friendly bar and waiting staff. Room cleaned every day. Fresh towels on the bed. I stayed here one the new year and the guys in the bar area were just great. Always chatting away. Helpful and serving a great mixture of drinks. Pity i was only there for a week but... More 

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ThamirisCoelho, Front Office Manager at Four Points by Sheraton Macae, responded to this review

Dear, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. Also thank you for such flattering comments, as these are a lot of motivation for all our talents and help us continue to... More 

Contributor
19 reviews 19 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 27, 2014

Champions league football last night and what better than to enjoy the occasion with a beer and a bite to eat. The beer was cold and stocked up with our favourite. Normally they run out but last night was better. We ordered italian chicken wings and we weren't disappointed. Although for something so simple had taken a while to get... More 

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ThamirisCoelho, Gerente de recepção at Four Points by Sheraton Macae, responded to this review

Dear , Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We are already taking care of your comments in order to deliver a better service. We invite you to share your comments... More 

New York City, New York
Top Contributor
84 reviews 84 reviews
83 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed October 5, 2014

Let's be honest, the hotels in Macaé have a lock on the market. There are endless amounts of crew coming in and out from the oil and energy services industry so the lack of options creates a scenario where the hotels are expensive and don't really maintain a very high standard. This property is doable, though they need to quickly... More 

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ThamirisCoelho, Gerente de recepção at Four Points by Sheraton Macae, responded to this review

Dear, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. I really apologize for the inconveniences and we are already taking actions in order to improve this service. Our goal is to offer... More 

Singapore
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 20, 2014

Good please to stay while in Macae. Pros: - Clean - Service counter stuff polite and efficient - Room size are quite big - Breakfast buffet is decent sized, with good selection Cons: - Cost of hotel is high compared to others in same area - Internet extra cost - Plumbing in room defective/low pressure, need to flush multiple times

Was this review helpful? Yes 1
ThamirisCoelho, Gerente de recepção at Four Points by Sheraton Macae, responded to this review

Dear, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We hope to have another opportunity to welcome you at Four Points by Sheraton Macaé. Best Regards, Att Thamiris Rangel Gerente de Recepção... More 

1 review
3 of 5 stars Reviewed September 12, 2014

Nice enough. Service is painfully slow. Watch when you are at the bar and running a tab. Extra drinks are sometimes added onto your bill. It happened to me last night. Overall not a bad place to stay. Staff seem friendly enough.

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Ludwig V, General Manager at Four Points by Sheraton Macae, responded to this review

Dear Guest, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. I really apologize for the inconveniences and we are already taking actions in order to improve this service. Our goal is to... More 

Top Contributor
189 reviews 189 reviews
66 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed August 3, 2014

Rate @ BRL 400. Internet @ BRL 29,00. Restaurant @ BRL 79,00 We can get better offer for a lot less price, the staff should re-think about the prices, or give more benefits. Room is good , bathroom good, you can walk by the beach just crossing a rail road track and an avenue.

Was this review helpful? Yes 1
Ludwig V, General Manager at Four Points by Sheraton Macae, responded to this review

Dear Guest, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We hope to have another opportunity to welcome you at Four Points by Sheraton Macaé. Best Regards, Ludwig Van Heddegem More 

São Paulo, Brasil
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed July 15, 2014

This hotel is a rip-off. With rooms costing over USD 200, a lot of things will be charged extra: breakfast, at a whopping USD 30; internet and parking, to name a few bad surprises at such high rate. Acomodations are good, renewed, and it is clean. Not luxorious at all, though. Shower is terrible, changing temperatures all the time. Location... More 

Was this review helpful? Yes 2
Ludwig V, General Manager at Four Points by Sheraton Macae, responded to this review

Dear Guest, Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. I really apologize for the inconveniences and we are already taking actions in order to improve this service. Our goal is to... More 

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