The resort was awesome, great ocean view, friendly staff who would go out of their way to make your stay enjoyable!! Sure the food is pricey but where in maui is it not. Rent a car(free self parking) and drive to big beach in Makena~ AWESOME!!! get a bananna split at Ko restaurant---not on menu but excellent, had one every... more

Fairmont Kea Lani, which I found out translated to white heaven just blew me away. It was a beautiful hotel in Maui and when my husband and I return to Maui, we will definitely stay here again. From the moment you drive up to the hotel to the moment you reach your room, you will be blown away by the... more

My wife and I, with children, stayed at the Fairmont over Thanksgiving. We chose this hotel based on the reviews on this site. Unfortunately, we were not as charmed as many of the other guest-reviewers. Pros: Very convenient and excellent beach. Fantastic weather. These are features of Maui, however, not the Fairmont in particular. The resort grounds are open and... more

We just returned from our trip to Maui & Oahu. If you've never been to either - pass on Oahu - yuck! Maui is much quieter and the people much friendlier. Anyways! My husband & I were very impressed with the friendliness and courtesy of the staff at the Fairmont. Everyone said hello and with a smile and whenever we... more

Just finished a seven night stay for Thanksgiving week. Great room, great service and spectacular times on the beach and at the pool. Our kids loved the waterslide. On our last day a monk seal decided to nap on the beach. Great photo op. The TV's need a little updating but we did not come to Maui to watch TV!... more

My wife and I came here to celebrate my birthday. We wanted to do it right and we chose the Fairmont. We've not had a single regret. We had a gorgeous and large suite with a direct, full view of the Pacific, seven stories up! We had a very large lanai where we took our breakfast each morning, beautifully set... more

I have stayed at this hotel four times since Fairmont took over. Room service is appallingly slow. This happens every trip. Right now I have been waiting for a sandwich for over 75 minutes. Calls result in brainless apologies. The movie system reboots at random. Same thing happened last year. This hotel has possibilities but it desperately needs better staff... more

It was our 28th anniversary, and my husband and I had always stayed at different Marriott top line (like JW) hotels. We found the Fairmont to be lovely and very good at customer service. As indicated on other posts, they did indeed greet us with a lei. We were upgraded (partly due to their relationship with our travel agent). We... more

My husband and I traveled here for our 2nd anniversary in late October/early November. We absolutely loved every minute of our stay here. We had an ocean view room and I enjoyed sitting out on the huge balcony every night with a glass of wine. The bathrooms at this hotel are incredible! The room is also quite large and it... more