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Grand Wailea - A Waldorf Astoria Resort

4.5 of 5 3850 Wailea Alanui Dr, Wailea, Maui, HI 96753
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Certificate of Excellence 2014
Grand Wailea - A Waldorf Astoria Resort
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Grand Wailea - A Waldorf Astoria Resort
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3,597 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Diego, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I had read a lot of reviews complaining that the resort had gotten old and tired. Well I am happy to report that this was not the case. We stayed in a newly remodeled garden view room. I loved this section and we even had a peek ocean view. It was convenient to the pools, shops, two-story fitness center and... More 

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Tuxedo Park, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

For this review, I'll try to stick to specifics and avoid sweeping judgements, but I'd summarize our stay as disappointing. This is a very large hotel built into the sloping hillside that descends to the beach in the luxury beach development in Wailea. The area is upscale with a local luxe shopping center. The beach is good with fine volcanic... More 

Was this review helpful? Yes 6
GWExecutiveOffice, General Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this review

Aloha HnH123, Thank you for taking the time to write a review about your recent stay at our hotel. We promise our guests a singular Waldorf luxury experience, and we will use your comments to ensure that we are continually working to achieve that ideal. Mahalo, Tom Donovan More 

Mahwah, New Jersey
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The Grand Wailea carries the Waldorf Astoria Resort label which leads to significant and high end expectations...not this time. The resort gears itself to the convention segment of travelers at the moment...and the grounds are beautiful and well maintained. Unfortunately, the Waldorf suggestion of 5 star quality falls quite short of delivering. The resort is in need of a facelift...our... More 

Was this review helpful? Yes 3
GWExecutiveOffice, General Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this review

Aloha Peter C, Mahalo for your review. I appreciate your feedback regarding your stay. We take feedback from our guests very seriously, and guest room and overall appearance is an area of our hotel that we are actively working on. I welcome any additional comments or suggestions you would like to share, and I hope you will try our hotel... More 

Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We stayed 8 days as part of a meeting in January, 2015. It was our 3rd stay, the last one being 3 years prior. Service and maintenance throughout the entire resort has dramatically declined. It seems they've severely reduced staffing to reduce costs. Pools: the water slides are still great, but paths around lounge chairs were never swept for our... More 

Was this review helpful? Yes 3
GWExecutiveOffice, General Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this review

Aloha Khenami, Mahalo for your feedback. I apologize that your return stay with us did not meet the standards you have come to expect from us. Please know that I am sharing your feedback with each team manager to address some of the concerns you pointed. We are currently undergoing a renovation of both the pool areas and rooms as... More 

Anchorage, Alaska
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

We stayed here 2 years ago for Thanksgiving. We were there for 2 weeks. Well, lets start with the pros; 1. Fairly large pool 2. Good Food 3. On the beach 4. Close to the Wailea mall 5. Close to restaurants 6. Whirlpools 7. Many activities Cons: 1. Pool was kinda dirty 2. Expensive! 3. Rooms were a little smaller... More 

Was this review helpful? Yes 1
GWExecutiveOffice, General Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this review

Aloha 22trinityt! Mahalo for your review and staying with us during your family vacation. We appreciate your feedback as well as the activity suggestions left for future guests. Mahalo, Tom Donovan Managing Director Grand Wailea More 

San Francisco, California
Contributor
16 reviews 16 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Lesson learned: Never doubt negative reviews about hotel cleanliness. We were given a room that hadn't been renovated yet. The bathroom was unacceptably filthy throughout. The shower had mold everywhere and there was a film of filth outside the shower where it meets the floor. The tile at the tub faucet was also filthy. The tile on the wall at... More 

Was this review helpful? Yes 3
GWExecutiveOffice, General Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this review

Aloha mrsac, Mahalo for your feedback. We do take all feedback seriously, and feedback like yours is one of the reasons we are undergoing a complete room renovation. I hope that you will give us a second chance once our renovations are complete. Mahalo, Tom Donovan Managing Director Grand Wailea More 

san diego
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My family had the most relaxing, beautiful vacation ever. Even now we still talk about our vacation from September. We can't wait to go back. The pools were immaculate and you literally walk 10 steps from the pool to the beach. The food is great and the spa is to die for,

Was this review helpful? Yes 3
GWExecutiveOffice, General Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this review

Aloha ccv71, Mahalo for your review. I'm glad to hear your family enjoyed their Maui vacation and stay at Grand Wailea. We look forward to welcoming you back for future relaxing family vacations! Mahalo, Tom Donovan Managing Director Grand Wailea More 

Napa, California
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We didn't stay here...we wandered in from the beach boardwalk to survey the setting (one of my favorite pastimes while on vacation)...WOW!!! I had heard this is Oprah's favorite place to stay in Wailea. Hmmm. If you like an over-the-top version of whatever your favorite setting may be (in this case, Hawaii) you MIGHT like this place. Have you ever... More 

Was this review helpful? Yes 4
GWExecutiveOffice, General Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this review

Aloha USNomad257, You've stumped us a bit - we're not sure how to respond! I can see how some may think the fountains, lounge singers, and murals are gaudy or compare them to a Vegas casino, however everything on property tells a story, and we're proud of the story they tell. We hope you'll give us a chance on your... More 

Eagle Grove, Iowa, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My daughter and I spent 8 days and The Grand Wailea. It was the most beautiful place I've ever stayed. The staff was the best. The food was great. The location couldn't have been better. The view was beautiful. We couldn't have had a nicer time.

Was this review helpful? Yes 2
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

We've stayed here 4 times now, and I must say that the service here has really gone downhill. The staff, while not rude, are not all that friendly, and many seem to have an attitude when asked to simply do their jobs (like housecleaning that was never done one day, or having to call twice and wait several hours to... More 

Was this review helpful? Yes 5
GWExecutiveOffice, General Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this review

Aloha John L, Thank you for taking the time to write a review about your recent stay at our hotel. We promise our guests a singular Waldorf luxury experience, and we will use your comments to ensure that we are continually working to achieve that ideal. I sincerely appreciate your feedback. Mahalo, Tom Donovan Managing Director Grand Wailea More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(57)
  • Room service(20)
  • Rope swing(11)
  • First nights(10)
  • Hot tub(7)
  • Fitness center(6)
  • Would highly recommend(5)
  • High end(5)
  • So friendly(5)
  • Pretty good(5)

Additional Information about Grand Wailea - A Waldorf Astoria Resort

Address: 3850 Wailea Alanui Dr, Wailea, Maui, HI 96753
Location: United States > Hawaii > Maui > Wailea
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Grand Wailea - A Waldorf Astoria Resort 4.5*
Number of rooms: 780
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Also Known As:
Grand Wailea - a Waldorf Astoria Hotel Wailea
Grand Wailea Maui
Grand Wailea Resort Maui
Grand Wailea Hawaii
Grand Hotel Wailea
Grand Resort Wailea
Grand Wailea - A Waldorf Astoria Resort Maui
Hotel Style:
#4 Business Hotel in Wailea
#5 Romantic Hotel in Wailea
#5 Family Hotel in Wailea
#5 Top resorts Hotel in Wailea
#5 On the Beach Hotel in Wailea
#6 Green Hotel in Wailea
#6 Spa Hotel in Wailea
#6 Luxury Hotel in Wailea

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