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Grand Wailea - A Waldorf Astoria Resort

4.5 of 5 3850 Wailea Alanui Dr, Wailea, Maui, HI 96753
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Certificate of Excellence 2014
Grand Wailea - A Waldorf Astoria Resort
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Grand Wailea - A Waldorf Astoria Resort
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3,588 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Napa, California
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed yesterday NEW

We didn't stay here...we wandered in from the beach boardwalk to survey the setting (one of my favorite pastimes while on vacation)...WOW!!! I had heard this is Oprah's favorite place to stay in Wailea. Hmmm. If you like an over-the-top version of whatever your favorite setting may be (in this case, Hawaii) you MIGHT like this place. Have you ever... More 

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

We've stayed here 4 times now, and I must say that the service here has really gone downhill. The staff, while not rude, are not all that friendly, and many seem to have an attitude when asked to simply do their jobs (like housecleaning that was never done one day, or having to call twice and wait several hours to... More 

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San Antonio, Texas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

This was our first time staying at the resort. We decided to become members before taking our trip there and we're so glad we did. It was totally worth it. Depending on what specials they offer at the time of joining, we got 1,000 resort credit. You get 20% off meals and other perks. It's worth calling and finding out... More 

Was this review helpful? Yes 1
Edmonton, Canada
Senior Reviewer
8 reviews 8 reviews
1 of 5 stars Reviewed 2 days ago NEW

This was our fourth trip to Maui. We stayed at Grand Wailea our first time, and the service was quite poor, the food/drinks/any other available service was over-priced, and we decided to not go back. We gave them the benefit of the doubt this time again and tried to visit the grounds with friends who were staying at the hotel,... More 

Was this review helpful? Yes 2
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I spent 4 nights in this paradise. We enjoyed the room, the food, the in-room coffee, the restaurants on-site, the spa, the pools, the beach, and the nearby shops. We WILL be returning.

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Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We went to the Grand Wailea and when we checked in and the front desk clerk told us to have patience with the hotel during this busy time then I knew we were in trouble. We checked in on December 28. I was ready for the high prices but what I didn't anticipate was the desperate need for renovations....I believe... More 

Was this review helpful? Yes 2
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

The service is slow Especially at pool for lunch Spa is beautiful but needs some Redoing the restuarants are Just ok The beach is nice but a small Crowded area They have just done some rooms they r nice!

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Tracy, California
Senior Reviewer
8 reviews 8 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Must say the grounds are beautiful. The employees made you feel like Ohana ( family ) ESPECIALLY Hi'I and Brandon Fernandez. They made our stay the best ever in all the places we have ever been. Hi'I is the most loving, Professional and Attentive we have ever had the pleasure of meeting. The General Manager Tom Donovan was a true... More 

Was this review helpful? Yes 2
MusicTraveler2
Top Contributor
62 reviews 62 reviews
37 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

If you want a quiet romantic getaway with no people this is not it. However, for almost anything else the Grand Wailea hits it out of the park. The only place I think it needs improvement is in the pool restaurants. All the other food and drink I had was great, but I have had a few bad meals at... More 

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GWExecutiveOffice, General Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this review

Aloha MusicTraveler2, Mahalo for taking the time to write a review about your recent stay at our hotel. We promise our guests a singular Waldorf luxury experience, and we will use your comments to ensure that we are continually working to achieve that ideal. I sincerely appreciate your feedback, and I hope you will consider staying with us in the... More 

Melbourne Australia
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our second stay at the hotel. We previously visited as a couple and now returned with our 2 year old son. It is a beautiful hotel on a large estate. What we love about it...the pools and proximity to shops a quick walk away. There are a number of different pools and most are connected by small slides... More 

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Very nice(57)
  • Room service(20)
  • Rope swing(11)
  • First nights(10)
  • Hot tub(7)
  • Fitness center(6)
  • Pretty good(5)
  • Would highly recommend(5)
  • High end(5)
  • So friendly(5)

Additional Information about Grand Wailea - A Waldorf Astoria Resort

Address: 3850 Wailea Alanui Dr, Wailea, Maui, HI 96753
Location: United States > Hawaii > Maui > Wailea
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Grand Wailea - A Waldorf Astoria Resort 4.5*
Number of rooms: 780
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Also Known As:
Grand Wailea - a Waldorf Astoria Hotel Wailea
Grand Wailea Maui
Grand Wailea Resort Maui
Grand Wailea Hawaii
Grand Hotel Wailea
Grand Resort Wailea
Grand Wailea - A Waldorf Astoria Resort Maui
Hotel Style:
#4 Business Hotel in Wailea
#5 Top resorts Hotel in Wailea
#5 Family Hotel in Wailea
#5 Romantic Hotel in Wailea
#5 On the Beach Hotel in Wailea
#6 Spa Hotel in Wailea
#6 Luxury Hotel in Wailea
#6 Green Hotel in Wailea

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