We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Jagua Hotel

Ave. 37 No. 1 | Punta Gorda, Cienfuegos, Cuba
Hotel amenities
Jagua Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
Ranked #3 of 7 Hotels in Cienfuegos
A recent review
4 of 5 stars reviewed 2 weeks ago
jonahNJ New Jersey
Add Photo Write a Review

523 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    55
    160
    195
    77
    36
See reviews for
50
235
32
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (523)
  • Mar-May only
    (194)
  • Jun-Aug only
    (104)
  • Sep-Nov only
    (73)
  • Dec-Feb only
    (152)
All months
New Jersey
Level Contributor
209 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I were in for a real treat for our first evening in Cienfuegos, Cuba. We had a great barbecue meal at Hotel Jagua's outdoor courtyard. The featured part of the dinner was a roasted pig. The accompaniments included rice & beans, potatoes, salads, cheese, bread, rice pudding and other delicious sides, as well as a great live... More 

Was this review helpful? Yes 1
Cirencester, United Kingdom
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

this is a review of the annex , the Cassa Verde not the main hotel. Beautiful room. Large and comfortable. Lovely until we went across the road to the main hotel for breakfast. Crowded with a selection of unappetising food. Swimming pool old and tired. However the location is good and for the quality of the room most things could... More 

Was this review helpful? Yes 1
Prophetstown, Illinois
Level Contributor
126 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
3 of 5 stars Reviewed 3 weeks ago

For Cuba, this is not a bad hotel. We stayed in the annex and it worked out fine. We were part of a Gate 1 group on a Face to Face Cuba trip. Our group dinner was wonderful. They roasted a whole pig and the music group was wonderful. The next night we had a terrible Cuban sandwich in the... More 

Was this review helpful? Yes 1
Wakefield, United Kingdom
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed June 18, 2015

This hotel was a Government owned establishment that I believe had been built by the Russians in earlier times and very basic in need of refurbishment. The swimming pool was OK with a bit of floating debris. We were eating out some of the time but required the odd snack on returning from an excursion in the evening only to... More 

Was this review helpful? Yes
New York City, New York
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed June 17, 2015

This is a review of the Green House, annex property (not the main Hotel Jagua) Pros: -Location was great -Rooms were clean & spacious -lovely private pool area -good staff & service Cons: -walk to main hotel for sub-par breakfast -gross gym -Main pool at Hotel Jagua not the best

Was this review helpful? Yes 1
Sheffield, England
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed June 5, 2015 via mobile

Although we used the main Hotel Jagua building for our meals, my group was actually allocated rooms across the road I the private house annex of the hotel which was superb. This part of the hotel has 9 bedrooms and we had run of the place and the privacy was great. The rooms were very clean and comfortable as was... More 

Was this review helpful? Yes
Baughurst, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 3, 2015

As I entered the foyer of the Jagua Hotel by first reaction was Wow a 3 Q hotel but the entrance was magnificent as good as many 5 Q hotels that we have stayed in there was plenty of seating and a very smart bar. From here it went downhill the reception area was poor as was the service. We... More 

Was this review helpful? Yes
Lafayette, California
Level Contributor
181 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 stars Reviewed June 2, 2015

My friend and I stayed here two days as part of a Smart Tours group. We had problems with the air condition that did not function and had to change room twice. The rooms were not clean. While the dining room was large, clearly they were not prepared to manage crowds. They soon ran out of coffee cups and several... More 

Was this review helpful? Yes
Gastonia
Level Contributor
137 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed June 1, 2015

We were on a 10 day SmarTours tour of Cuba and spent 2 nights at the Jagua Hotel. We were told by our tour group not to expect too much on this trip through Cuba because the country is still under the embargo, but this hotel took care of our basic needs, a place to sleep and clean up. I... More 

Was this review helpful? Yes
Miami, Florida
Level Contributor
90 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 224 helpful votes
3 of 5 stars Reviewed May 31, 2015

We stayed at this hotel on May 22 and May 23, 2015. Great views of the water from our room. The hotel and our room were stuck in the 1950's. The sliding door on our balcony needed new rollers and the maintenance overall in our room and hotel was lacking. The breakfast area and breakfast were unappealing. Great location and... More 

Was this review helpful? Yes 2
Questions? Get answers from hotel staff and past guests. Ask a question

378 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (376)
Viewed
Dining (14)
Viewed
Hotel & grounds (109)
Viewed
Room/suite (70)
Viewed
View from room (49)
Viewed
Bathroom (22)
Viewed
Pool/beach area (31)
Viewed
Family/play areas (5)
Viewed
Business center/function rooms (1)
Viewed
Other (75)

Management photos: Courtesy of the property manager

Viewed
All management photos (2)
Viewed
Room/suite (1)
Viewed
Hotel & grounds (1)
Check In Check Out
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Cienfuegos
0.0 mi away
The Westin Dawn Beach Resort & Spa, St. Maarten
0.0 mi away
Ottley's Plantation Inn
Ottley's Plantation Inn
#1 of 6 in Basseterre
4.5 of 5 stars 386 reviews
0.0 mi away
Princess Heights Hotel
Princess Heights Hotel
#2 of 7 in Oyster Pond
4.5 of 5 stars 517 reviews
Show Prices
Show Prices
Show Prices
140.6 mi away
Hotel Mercure Sevilla Havane
0.0 mi away
Royal Palms
Royal Palms
#1 of 3 in South Hill
5.0 of 5 stars 34 reviews
0.0 mi away
Sol Hotel
Sol Hotel
#3 of 7 in Oyster Pond
4.5 of 5 stars 133 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay
Back to top