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Jagua Hotel

Ave. 37 No. 1 | Punta Gorda, Cienfuegos, Cuba
Jagua Hotel
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498 reviews from our community

Traveler rating
    52
    151
    184
    75
    36
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48
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Sacramento
Contributor
18 reviews 18 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We spent 3 nights at the Hotel Jagua in Cienfuegos on a Road Scholar tour of Cuba. We were not sure what to expect from Cuban hotels by US Standards, but were pleasantly surprised by the accommodations. The views were spectacular from either side of our room and the staff was quite helpful. The grounds are well kept and the... More 

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San Diego, California
Top Contributor
111 reviews 111 reviews
37 hotel reviews
78 helpful votes 78 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel was located along the bay a bit out of town. The rooms were dated, our shower door was off the track and broken. The room also had a bad odor. We thought it was coming with the air conditioning which worked but was noisy. There was a nice pool but it was very crowded. The breakfast was adequate.... More 

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Senior Contributor
39 reviews 39 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Rooms are poorly kept. Some beds were even broken. our reservation was not allocated a room so we had to wait 4 hours until they figured out what to do. No internet at all. Staff is quite ignorant. Breakfast below average.

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London
Contributor
18 reviews 18 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Seems there isn't a huge amount of choice in Cienfuegos. Big hotel. The rooms are basic, the bathrooms even more basic. Happened to arrive at breakfast at the same time as few tour groups. It was chaotic, no cups, glasses, coffee maker not working. Bring your own towels to the pool.

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Southern California
Contributor
12 reviews 12 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here one night on our Cuba tour. The hotel was attractive and well-maintained. Our room and the bedding were comfortable and clean. Our air conditioner worked well, and we had a roll of toilet paper, soap, shampoo, hair dryer, safe and refrigerator in our room. None of the hotels we stayed at in Cuba provided facial tissues, wash... More 

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Austin, Texas
Top Contributor
99 reviews 99 reviews
28 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Jagua for 3 nights in March. We were not in the main building but in the smaller guest houses across the street. There are 2 houses that are like a mini boutique hotels. All of the facilities of the main hotel are available, but these rooms are very, very nice.

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Marco Island, Florida
Top Contributor
274 reviews 274 reviews
68 hotel reviews
196 helpful votes 196 helpful votes
2 of 5 stars Reviewed April 19, 2015

When I first checked into my room here I thought that it was very outdated but fine and I liked the view over the pool. My tentative appreciation ended very quickly! When I checked in I heard the person at the front desk saying there were having "a small water problem" that would be fixed during the night. It'd been... More 

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Port Macquarie, Australia
Top Contributor
54 reviews 54 reviews
26 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 12, 2015

What a lovely hotel this is! It is a very large hotel - rooms are spacious with spectacular views. I would thoroughly recommend staying here - there isnt anything 'not to like'. Lovely clean pool. Buffet breakfast is well stocked Try to take a sunset cruise from this hotel.

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Santa Barbara, California
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed April 8, 2015

Extremely disappointed in this hotel, which rates itself as a 4/5 star hotel! Believe me, it's not! Rooms extremely small, but at least they overlook the pool. Air conditioning not working when we were there. Beds about as soft as sleeping on the floor. Pillows so bad that I still have a pinched nerve in my neck some three weeks... More 

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Incline Village, Nevada
Contributor
15 reviews 15 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 8, 2015

Batista's brother had a hand in building this gem and that explains why the rooms face the city rooftops and not the bay or ocean. Got to see this to appreciate the blunder. Hotel is tired and some rooms are in terrible condition. My room did not have a door lock and the bathroom was not clean. Low water pressure... More 

Was this review helpful? Yes 1
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