We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Jagua Hotel

Ave. 37 No. 1 | Punta Gorda, Cienfuegos, Cuba
Jagua Hotel
Add Your Review

468 reviews from our community

Traveler rating
    48
    145
    175
    65
    35
See reviews for
43
212
29
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (468)
  • Mar-May only
    (160)
  • Jun-Aug only
    (83)
  • Sep-Nov only
    (73)
  • Dec-Feb only
    (152)
All months
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 days ago NEW

I was there the last June, and I just sit on the terrace to the hear the fabulous band, I asked for a beer bucanero and I went to red. the experience was fantastic, I meet charismatic people, in fact then I went to vine cellar, the place was very comfortable

Was this review helpful? Yes
Hilversum
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

If you are looking for (real...) romance and 5-star service and food, any of the reviews here or elsewhere would have put you off already. So if you arrive with slightly diminished expectations, no reason to be badly disappointed. The design of the hotel is starting to look a bit vintage, but it will probably take another 10 years for... More 

Was this review helpful? Yes
Chepstow, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Our tour company (Cox and Kings) switched us to this hotel at the last minute as apparently our original hotel was overbooked. They told us that "it was an upgrade". All I can say about that is IF it was true then I dread to think what the original hotel was like. The only good thing that I can say... More 

Was this review helpful? Yes
Warrington
Contributor
13 reviews 13 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed at the Jagua as part of a Kuoni tour - should have stopped at La Union in Cienfuegos but this smaller characterful hotel was full. The location is good, a long way out of Cienfuegos but on the end of a peninsula close to the yacht club, and has a nice pool but that's where it ends. The... More 

Was this review helpful? Yes
Lichfield
Contributor
16 reviews 16 reviews
7 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 1 week ago

Our room was clean , if battered, with a pleasant view and most things worked. But the common areas were not cleaned well and the pool area became very scruffy by lunchtime. The crowded breakfast room had many flies , dirty tablecloths , no napkins , was short of cutlery and crockery and the food was of low quality even... More 

Was this review helpful? Yes 1
Newport Beach, California
Top Contributor
106 reviews 106 reviews
15 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a very cool old hotel with great views from the front and back balconies, especially from our room on the top floor. Enjoy espresso at the old wood bar, and drinks outside on the patio. Within walking distance to nice restaurants. Great sunsets and sunrises. The pool was "green." Not eco-green, but slimy green. Buffet breakfast. Small beach.... More 

Was this review helpful? Yes
Stroud, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel looks like something out of the 1950's but we were very happy with our stay there. The rooms are large clean and comfortable, the area around the bar/pool pleasant to sit and drink mojitos, the breakfast is adequate, the service efficient. The hotel shares the grounds with the Palacio del Valle restaurant where we had dinner, which was... More 

Was this review helpful? Yes
Annandale, Virginia
Top Contributor
62 reviews 62 reviews
23 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here on a Roadscholar tour. The accommodations were adequate - it was clean, quiet & the staff were very nice. The food in the dining room was very good. If you are looking for frills - stay home. This was in a section of town right near the water and it was about a 2 mile walk to... More 

Was this review helpful? Yes 1
New York City, New York
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

After a long day of travel, we arrived at the Jagua Hotel. I was enchanted by the beautiful location and the nice pool area. Every room has a beautiful view. However, the hotel needs to be gutted and redone. The room was moldy (ceiling in main room, tiles and ceiling in bathroom). Barely any of the lights worked. Refrigerator was... More 

Was this review helpful? Yes
ohio
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 1 week ago

Beautiful water view from our 7th floor balcony common area - beds satisfactory - pool needs cleaning - took two of our three day stay to replace refrigerator - buffet breakfast also satisfactory - internet access limited

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

342 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (340)
Viewed
Hotel & grounds (103)
Viewed
View from room (49)
Viewed
Room/suite (61)
Viewed
Family/play areas (5)
Viewed
Pool/beach area (29)
Viewed
Business center/function rooms (1)
Viewed
Bathroom (16)
Viewed
Dining (7)
Viewed
Other (69)

Management photos: Courtesy of the property manager

Viewed
All management photos (2)
Viewed
Room/suite (1)
Viewed
Hotel & grounds (1)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question