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Jagua Hotel

4.0 of 5
Ave. 37 No. 1 | Punta Gorda, Cienfuegos, Cuba
Jagua Hotel
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484 reviews from our community

Traveler rating
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    181
    68
    36
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Port Macquarie, Australia
Top Contributor
53 reviews 53 reviews
26 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

What a lovely hotel this is! It is a very large hotel - rooms are spacious with spectacular views. I would thoroughly recommend staying here - there isnt anything 'not to like'. Lovely clean pool. Buffet breakfast is well stocked Try to take a sunset cruise from this hotel.

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Santa Barbara, California
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 1 week ago

Extremely disappointed in this hotel, which rates itself as a 4/5 star hotel! Believe me, it's not! Rooms extremely small, but at least they overlook the pool. Air conditioning not working when we were there. Beds about as soft as sleeping on the floor. Pillows so bad that I still have a pinched nerve in my neck some three weeks... More 

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Incline Village, Nevada
Contributor
14 reviews 14 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Batista's brother had a hand in building this gem and that explains why the rooms face the city rooftops and not the bay or ocean. Got to see this to appreciate the blunder. Hotel is tired and some rooms are in terrible condition. My room did not have a door lock and the bathroom was not clean. Low water pressure... More 

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Inverness
Top Contributor
128 reviews 128 reviews
36 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our one-night stop at the Jagua Hotel was a most pleasant experience. The foyer is very large and comfortably furnished with ample seating for a group such as ours to check in. The seating area outside is partly shaded and offers easy access to the pool. The rooms are quirky, with art deco furnishings reminiscent of Charles Rennie Macintosh, but... More 

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Essex Boy
Senior Contributor
45 reviews 45 reviews
30 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Good location on the outskirts of Cienfuegos, right by the sea...........looks imposing from the outside and public areas......but..........step into accommodation areas and move from average to downright poor. Rooms large but poorly kept. Generally dirty, beds only covered each day, no attept at making bed, bathrooms poor, not cleaned daily, no safety bathmat, no toiletries, little space, dirty shower etc,... More 

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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was there the last June, and I just sit on the terrace to the hear the fabulous band, I asked for a beer bucanero and I went to red. the experience was fantastic, I meet charismatic people, in fact then I went to vine cellar, the place was very comfortable

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Hilversum
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

If you are looking for (real...) romance and 5-star service and food, any of the reviews here or elsewhere would have put you off already. So if you arrive with slightly diminished expectations, no reason to be badly disappointed. The design of the hotel is starting to look a bit vintage, but it will probably take another 10 years for... More 

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Chepstow, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Our tour company (Cox and Kings) switched us to this hotel at the last minute as apparently our original hotel was overbooked. They told us that "it was an upgrade". All I can say about that is IF it was true then I dread to think what the original hotel was like. The only good thing that I can say... More 

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Warrington
Contributor
13 reviews 13 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

We stayed at the Jagua as part of a Kuoni tour - should have stopped at La Union in Cienfuegos but this smaller characterful hotel was full. The location is good, a long way out of Cienfuegos but on the end of a peninsula close to the yacht club, and has a nice pool but that's where it ends. The... More 

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Lichfield
Contributor
16 reviews 16 reviews
7 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Our room was clean , if battered, with a pleasant view and most things worked. But the common areas were not cleaned well and the pool area became very scruffy by lunchtime. The crowded breakfast room had many flies , dirty tablecloths , no napkins , was short of cutlery and crockery and the food was of low quality even... More 

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