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Hotel Rancho Luna

Carretera Rancho Luna, km 18, Cienfuegos, Cuba
Hotel Rancho Luna
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406 reviews from our community

Traveler rating
    40
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    112
    71
    80
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62
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4
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Grand Bend, Canada
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Approximately 15 years ago I spent a week here, worst place ever! Like they say if it sounds too good to be true it usually is. This place wrote the book on 1001 ways to do rice & potatoes! I was forewarned and brought cup-a-soup, crackers, salt & pepper as the food was almost unbearable. The only thing good back... More 

Was this review helpful? Yes 1
London, Canada
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This was the worst all inclusive I've ever been to! Felt very unsafe and unwelcome at this resort. Here's the bad breakdown: Service - you are ignored and it felt like I was annoying them more than being a guest. When you went to the bar they were chatting and took their time to serve you. The front desk rarely... More 

Was this review helpful? Yes 3
Waterloo, Canada
Top Contributor
91 reviews 91 reviews
5 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 3 weeks ago

**this area of cuba is unsafe!!** On Top of the lack of hygiene & sanitation in the rooms and at the buffet, our group of 100+ ppl have loads of other reasons not to return here!! One of our friends was mugged on the beach by locals and her iPad was stolen. She managed to get it back by the... More 

Was this review helpful? Yes 2
Contributor
19 reviews 19 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This hotel was part of our pre-booked honeymoon.. Upon arrival we got something that more resembled the staircloset where Harry Potter lived in than a room. It had two separate beds and it smelled pretty bad. We asked for a room with at least a double bed. We got something that might have resembled a suite. Expect I prefer my... More 

Was this review helpful? Yes 2
Toronto, Ontario, Canada
Contributor
20 reviews 20 reviews
20 hotel reviews
149 helpful votes 149 helpful votes
3 of 5 stars Reviewed April 15, 2015

Van Gogh Meets Picasso: Rancho Luna's Mystique Can Grow On You Rancho Luna near Ceinfuegos, Cuba, is not without its share of problems, much like similar Cuban-run hotels but after a bumpy start, "Moon Ranch" began to grow on us, so much so that if the price was right, we'd likely return. That said, if having what you want when... More 

Was this review helpful? Yes 3
Guelph
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed April 13, 2015

Let's start with Cubana air lines - first time flying with them Flight was good however to audio video, no in flight movie, no music unless you bring your own The do offer a meal, a cold lunch. From toronto it's canadian food from cuba it's cuba food that we pretty much couldn't eat HOTEL - I want to say... More 

Was this review helpful? Yes 5
Ottawa, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 18, 2015

Coffee machine in dining room did not work - ran out of serviettes for two days - glasses in short supply - no milk for cereal - buffet food marginal - lots of food wasted. Hated that. Smoking everywhere in lobby and at poolside - impossible to get away from smokers. No mixed cocktails, wine in dining room only. Good... More 

Was this review helpful? Yes 1
Montreal, Canada
Contributor
12 reviews 12 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 17, 2015

My partner and I spent a week from March 8-15, 2015 and really enjoyed the vacation. The hotel is only about 15 minutes from Cienfuegos airport which is nice. Our first hotel room was okay but with a view of the kitchen. We asked for a beach view and in a couple hours got a new room with a great... More 

Was this review helpful? Yes 2
Top Contributor
226 reviews 226 reviews
29 hotel reviews
139 helpful votes 139 helpful votes
2 of 5 stars Reviewed March 11, 2015

So .. You may wonder why we have been twice. It is SO CHEAP and the waters of Cuba are amazing. But the hotel is .. Well you get what you pay for. It's cheaper going here than staying home in Toronto for a week. The food is horrendous. The staff is super sweet. The accommodations are bearable at most.... More 

Was this review helpful? Yes 2
Montreal, Canada
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 9, 2015

They don't change towels however rooms are generally clean. Buffet is a joke, as well as a la carte. We were sitting and waiting at the table in a la carte for 1 hour. The only good food is beach bar and grille during lunch hours. Dinner is poor variety and quality. Snorkeling is amazing.

Was this review helpful? Yes 4
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