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Hotel Rancho Luna

Carretera Rancho Luna, km 18, Cienfuegos, Cuba
Hotel Rancho Luna
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399 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Guelph
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Let's start with Cubana air lines - first time flying with them Flight was good however to audio video, no in flight movie, no music unless you bring your own The do offer a meal, a cold lunch. From toronto it's canadian food from cuba it's cuba food that we pretty much couldn't eat HOTEL - I want to say... More 

Was this review helpful? Yes 2
Ottawa, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Coffee machine in dining room did not work - ran out of serviettes for two days - glasses in short supply - no milk for cereal - buffet food marginal - lots of food wasted. Hated that. Smoking everywhere in lobby and at poolside - impossible to get away from smokers. No mixed cocktails, wine in dining room only. Good... More 

Was this review helpful? Yes 1
Montreal, Canada
Contributor
12 reviews 12 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My partner and I spent a week from March 8-15, 2015 and really enjoyed the vacation. The hotel is only about 15 minutes from Cienfuegos airport which is nice. Our first hotel room was okay but with a view of the kitchen. We asked for a beach view and in a couple hours got a new room with a great... More 

Was this review helpful? Yes 2
Top Contributor
222 reviews 222 reviews
29 hotel reviews
133 helpful votes 133 helpful votes
2 of 5 stars Reviewed March 11, 2015

So .. You may wonder why we have been twice. It is SO CHEAP and the waters of Cuba are amazing. But the hotel is .. Well you get what you pay for. It's cheaper going here than staying home in Toronto for a week. The food is horrendous. The staff is super sweet. The accommodations are bearable at most.... More 

Was this review helpful? Yes 2
Montreal, Canada
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 9, 2015

They don't change towels however rooms are generally clean. Buffet is a joke, as well as a la carte. We were sitting and waiting at the table in a la carte for 1 hour. The only good food is beach bar and grille during lunch hours. Dinner is poor variety and quality. Snorkeling is amazing.

Was this review helpful? Yes 4
Brampton, Ontario, Canada
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 18, 2015

This hotel has so many wonderful characteristics that make it stand out compared to the larger ones I've visited. It is located on the west side of Cuba along a country road amidst some farmland. The closest hotel is about a kilometre away just up the beach or road. There is a beautiful public beach within a short walking distance.... More 

Was this review helpful? Yes 9
kw
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 16, 2015

very basic hotel,food was acceptable and at times they did run low on fruit, etc but I managed to get by and i am picky !!!!! Always drinks whenever you wanted one and at times you had to wait a bit but thats when you get to socialize with others and meet people (I get really ticked off at us... More 

Was this review helpful? Yes 5
San Diego, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 15, 2015

The only thing worse than this hotel is it's location if you have any interest in being in Cienfuegos. The hotel rooms are poor with no hair dryers, and no remote control for the TV (making it inoperable as the Dish Network needs to be activated using the remote. The front desk told me, "Maybe tomorrow." Bed was probably the... More 

Was this review helpful? Yes 2
london
Top Contributor
79 reviews 79 reviews
40 hotel reviews
335 helpful votes 335 helpful votes
3 of 5 stars Reviewed February 9, 2015 via mobile

we stayed 3 nights 1st to 4 th feb 2015. Before booking I did a bit of research and knew we were not getting 5 star & but took the risk as it was only 3 days. The staff generally are friendly but unmotivated and seem to the minimum to survive. The food in the restaurant for breakfast is pretty... More 

Was this review helpful? Yes 3
Port McNicoll
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed January 30, 2015

This was our first visit to Cienfuegos. We usually travel 3 star, (we like to budget at least 3 trips per season), so we were not disappointed. Our resort was Hotel Rancho Luna. Great location as to proximaty to all the sights, town, history, culture. Not too far from the Cienfuegos airport but from what I heard from tourists that... More 

Was this review helpful? Yes 5
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