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Hotel Rancho Luna

Carretera Rancho Luna, km 18, Cienfuegos, Cuba
Hotel Rancho Luna
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412 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed on mid June. Room 337 very spacious so far the best I ever seen at the hotel. Food at the restaurant was downgrade from two years ago. now are less options however I had shrimps two time in 4 days. Cafeteria and bar were poorly. two years ago there was pizza, sandwich and fruit at any given time... More 

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Atlanta, GA
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217 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Our group had a quick check-in and I got room 261. My room faced the beach and was very quiet. The room was very basic with a small bathroom. A huge positive was hot water and super cold air conditioning unit. There were different buffet station for dinner and breakfast. The food was ok. After dinner, the resort had a... More 

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Montreal, Canada
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed May 31, 2015

The potential of this hotel is Amaizing! Somehow needs improvement. For a 3 stars hotel, Rancho Luna is much better than used to be 15 years ago, the new management has improved a lot and tries to continue its efforts to please the clients.Location is one of the best, beaches are wilde and clean embraced by a lust of beauty... More 

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Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 28, 2015

As the title says it, I think for cuba's standard it was quite great. I enjoyed my stay there. I'm not sure why so many complained about the service. I thought the service was more than adequate and the staff are very friendly and helpful.. The young manager who works there is a very bright, and friendly guy who is... More 

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Grand Bend, Canada
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed May 13, 2015

Approximately 15 years ago I spent a week here, worst place ever! Like they say if it sounds too good to be true it usually is. This place wrote the book on 1001 ways to do rice & potatoes! I was forewarned and brought cup-a-soup, crackers, salt & pepper as the food was almost unbearable. The only thing good back... More 

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London, Canada
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed May 7, 2015

This was the worst all inclusive I've ever been to! Felt very unsafe and unwelcome at this resort. Here's the bad breakdown: Service - you are ignored and it felt like I was annoying them more than being a guest. When you went to the bar they were chatting and took their time to serve you. The front desk rarely... More 

Was this review helpful? Yes 4
Waterloo, Canada
Level Contributor
94 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed May 2, 2015

**this area of cuba is unsafe!!** On Top of the lack of hygiene & sanitation in the rooms and at the buffet, our group of 100+ ppl have loads of other reasons not to return here!! One of our friends was mugged on the beach by locals and her iPad was stolen. She managed to get it back by the... More 

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Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed April 28, 2015

This hotel was part of our pre-booked honeymoon.. Upon arrival we got something that more resembled the staircloset where Harry Potter lived in than a room. It had two separate beds and it smelled pretty bad. We asked for a room with at least a double bed. We got something that might have resembled a suite. Expect I prefer my... More 

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Toronto, Ontario, Canada
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
3 of 5 stars Reviewed April 15, 2015

Van Gogh Meets Picasso: Rancho Luna's Mystique Can Grow On You Rancho Luna near Ceinfuegos, Cuba, is not without its share of problems, much like similar Cuban-run hotels but after a bumpy start, "Moon Ranch" began to grow on us, so much so that if the price was right, we'd likely return. That said, if having what you want when... More 

Was this review helpful? Yes 5
Guelph
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed April 13, 2015

Let's start with Cubana air lines - first time flying with them Flight was good however to audio video, no in flight movie, no music unless you bring your own The do offer a meal, a cold lunch. From toronto it's canadian food from cuba it's cuba food that we pretty much couldn't eat HOTEL - I want to say... More 

Was this review helpful? Yes 6
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