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Islazul Pasacaballo Hotel

Carretera de Rancho Luna km 22, Cienfuegos, Cuba
Islazul Pasacaballo Hotel
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64 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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St. Catharines, Canada
1 review
3 of 5 stars Reviewed 6 days ago NEW

The hotel is reasonably decent, food is horrible, pool has sea water and is always totally deserted, most guests are local Cubans. There is no beach nearby (unless you take a ferry to the other side of the bay, where is a small local beach). But, if you want to stay away from the other tourists and mix with the... More 

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Preston, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Stopped here having been moved from a 4 star because it was over booked by our tour operator, agent Cubatours, the room was dirty, the electrics dangerous and the door to the room didn't lock properly the pool was half drained and looked filthy. The food was only partially cooked some fellow travelers had the lobster which wasn't cooked at... More 

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Fort Erie, Canada
2 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 11, 2015

Karen and myself had a great experience at this hotel.Was a lil nervous with lack of reviews about the hotel.We received a card for beverages 84 for the week.The staff was amazing from bar tenders to front desk to cooks to housekeepers,Especially one security guard.The grounds were decent dry but still tasteful.The pool not looking the greatest was still enjoyable,its... More 

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Fredericton, Canada
11 reviews 11 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 19, 2015

I stayed here last year for one night and also stayed here for two nights last week. This hotel is either used for a stop by hotel for people touring the island or people who want a budget hotel for month long stays. Bar Tenders are awesome and very happy to have people at their bar who are having a... More 

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Top Contributor
62 reviews 62 reviews
29 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed January 11, 2015

We stayed at Islazul Pasacaballo hotel for one night in January 2015. The hotel is rather old. We had a room with no working air condition. We complained and a man came to fix it. He ´cuold´nt fix it and we had to go back to complain again. The staff followed us to look for Another room, but air condition... More 

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Brossard, Canada
3 reviews 3 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 21, 2014

I have just spent 2 months at this hotel and I must admit its a very cheap hotel I mean not expensive the first day I was there I changed room because the music was too loud at the pool I've changed from the 5th floor to the second the food was average but I did'nt starve the staff excellent... More 

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Los angeles
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 1, 2013

It is a very clean hotel the rooms where a good size and clean . I had a lovely view off the pool area... You also have a great view of the bay.. The price was very moderate ,you get breakfast and dinner included ans a bottle of rum and 7 drinks per person ,now that promotion i do not... More 

Was this review helpful? Yes 14
Waterloo, Canada
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed April 5, 2013

I visited the Pasacaballo Hotel in February 2013 Large hotle for moslty Cubans and their guests The pool is very large and the dinning room is very large and clean The main lobby bar is the best in Cuban Great service and great guys. Nice place to stop in or a cold drink before and after the ferry trip to... More 

Was this review helpful? Yes 7
4 reviews 4 reviews
3 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed March 28, 2013

Arrived at this hotel after an hour boat ride from Cienfuegos. We were on a 2 day 1 nite tour of Santa Clara, Cienfuegos, Trinidad, in early March. I thought the hotel was like stepping back in the 60's...very cool. The hotel was very clean and staff were fine. Room was small..bed/bedding fine...bathroom walk-in shower and everything working and spotless.... More 

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Chicago, IL
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed March 18, 2013

Our groups reservations at Rancho Luna were "lost" so we wound up here for one night. The rooms were awful. Small and dirty. No ambience whatsoever. The lobby was empty and cavernous. Someone else described it like a rundown Ikea and that is overstating the charm. Whatever the company booking our trip paid they were overcharged.

Was this review helpful? Yes 7
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Hotel & grounds (13)
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Pool/beach area (8)
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