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The Lodge at Mount Rushmore

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24075 Highway 16A, Keystone, SD 57751 (Formerly Best Western Plus Four Presidents Lodge)
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The Lodge at Mount Rushmore
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72%
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The Lodge at Mount Rushmore
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    478 Reviews from our TripAdvisor Community

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    Traveler rating
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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4.5 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (61)
    Date | Rating
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    • All months
      (478)
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      (61)
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    • Dec-Feb only
      (15)
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    Nazareth, Pennsylvania
    Level Contributor
    4 reviews
    1 of 5 stars Reviewed 5 days ago NEW

    The front desk staff friendly although clearly this hotel is lacking service, amenities and the staff to provide. Want extra towels? Their laundry person didn't show! Didn't get towels. Do you want a frig that works you must change rooms...did that too! Want a hot shower in the morning...good luck...mine was luke warm. The worst.....seeing a cockroach by the ice... More 

    Was this review helpful? Yes
    Level Contributor
    15 reviews
    7 hotel reviews
    common_n_hotel_reviews_1bd8 5 helpful votes
    1 of 5 stars Reviewed 1 week ago NEW

    Booked this place based on the Trip Advisor Score. I should have read a few more reviews. We arrived after the appointed check-in time. There were two people ahead of us. It took 45 minutes to get checked in. The lady at the desk was very good at apologizing. It is obvious that she had lots of practice. After apologizing... More 

    Was this review helpful? Yes 1
    New Orleans, Louisiana
    Level Contributor
    6 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    2 of 5 stars Reviewed 2 weeks ago

    Front desk staff tried their hardest to be wonderful, helpful, and accommodating, but Management’s ineptness did not allow them to succeed. Nonetheless, they were friendly and sympathetic to our needs. The only good thing about this hotel. The entire hotel had NO soap during our entire stay! Manager/owner should have gone to supermarket and bought some and given it to... More 

    Was this review helpful? Yes 2
    Houston, Texas
    3 of 5 stars Reviewed 2 weeks ago

    The best thing about this hotel was the location. Couldn't have been any better. The hotel appeared to be understaffed but the staff that was there was very friendly. Every time I went to the front desk about something I would have to go outside where the staff was outside smoking and/or on their phone. The hotel was described as... More 

    Was this review helpful? Yes 1
    Madison, Wisconsin
    1 review
    common_n_hotel_reviews_1bd8 4 helpful votes
    1 of 5 stars Reviewed 2 weeks ago

    We booked this hotel online, attracted by nice photos and great description of the features available: indoor pool, hot tub, free hit full breakfast. When we got there and saw our room - my heart sank! It was so tiny we couldn't even walk around. I then decided to relax in the pool. Well, another disappointment : the water in... More 

    Was this review helpful? Yes 4
    Santa Fe, New Mexico
    1 review
    2 of 5 stars Reviewed 3 weeks ago

    High price for poor accommodations. Although the staff was wonderful and accommodating and did their best to resolve issues, this motel is obviously going down hill. The magnetic door keys had to be re-programmed almost every time we returned to our room. This was not an issue specific to our room but other guests as well. The second day we... More 

    Was this review helpful? Yes
    Maryland
    Level Contributor
    11 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    5 of 5 stars Reviewed 3 weeks ago via mobile

    My husband and I had a wonderful stay. The hospitality was very nice and the rooms very clean. We stayed on night and found it very restful. We give a thumbs up and have to say we were surprised at the previous negative reviews

    Was this review helpful? Yes
    Florida
    Level Contributor
    9 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 5 helpful votes
    3 of 5 stars Reviewed 3 weeks ago via mobile

    Beds were comfortable. Breakfast was decent. Very close to Mount Rushmore which was great. Visible dirt in the corners of the room and bathroom. Several bugs in the bathroom- yuck. The place would be great with a more thorough maid service.

    Was this review helpful? Yes
    Santa Clarita, California
    1 review
    4 of 5 stars Reviewed 3 weeks ago

    Front Office Staff truly made us feel like a valued guest even though we only stayed one night. Our room was spotless, good location close to everything! Especially want to salute "Cher" the manager who cleared up a snafu with Expedia regarding billing. We will be staying there again when we come for a longer visit.

    Was this review helpful? Yes
    Oklahoma City, Oklahoma
    2 reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    1 of 5 stars Reviewed 4 weeks ago

    I have no idea about the quality of this hotel's rooms, as they didn't have a room for me despite my reservation (thru Travelocity). When I arrived (after 17 hours on the road) they informed me that there was some delay in communication between their system and Travelocity's system, and by the time they received my reservation they had already... More 

    Was this review helpful? Yes 1
    MarkMGT, Owner at The Lodge at Mount Rushmore, responded to this review

    Greetings..Thank you for taking the time to submit a review. Very sorry to learn of your experience re. your reservation. I have looked into this w/ our on-line partners. Yes, we should have had a room for you - apologize for the inconvenience. Tip: Contact the hotel the morning of your arrival - always worth a quick call. More 

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    107 photos of this hotel

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