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Holiday Inn Express Hotel & Suites Keystone

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321 Swanzey St, P.O. Box 430, Keystone, SD 57751
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1 room 1 adult
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Holiday Inn Express Hotel & Suites Keystone
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424 Reviews from our TripAdvisor Community

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Wausau, Wisconsin
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at the holiday inn express over the busy 4th of July week end. After traveling on our first ever family road trip, and staying in little roadside motels in Wall, I could have cried happy tears when we drove up to this place! It is by far the nicest place in keystone, and worth the extra money if... More 

Helpful?
Thank Donna F
CZeimet, Front Office Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you very much for placing a review of your stay with us over the 4th of July, we greatly appreciate the feedback! We are very glad to hear that you enjoyed your holiday weekend and that our hotel and staff were accommodating during your stay! We hope that you visit us again soon! More 

Bochum, Germany
Level Contributor
61 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good side: Hotel is located right in the park. There is bar and restaurants next to it. We stayed in room 202. Very nice 2 queen beds, computer table, TV, very clean toilet with bathtub. We enjoyed the warm indoor swimming pool and hot tub/ jacuzzi. Check-in was easy and the reception was quite friendly. The staff even extended their... More 

Helpful?
Thank Anneth B
CZeimet, Front Office Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for taking the time to place a review of your recent stay with us! We are very happy to hear that your enjoyed our hotel and provided amenities. We apologize that our housekeeping staff was not up to our level of service and this message will be relayed to our staff as to prevent this from happening in... More 

Bloomington, IL
Level Contributor
8 reviews
3 of 5 stars Reviewed December 30, 2015 via mobile

I'd like to temper this review with the knowledge that this is the off season and one of two hotels and one restaurant open in the entire town. I assume supplies are not easily obtained. Pros: The 2 queen suite was clean and comfortable and only 2 miles from Mount Rushmore. The common area with fireplace was quiet and comfortable... More 

Helpful?
Thank trinewbie23
CZeimet, Public Relations Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for taking the time to place a review of your recent stay with us, we truly appreciate the feedback! We apologize that there were parts of your stay that did not meet expectations. We will address these topics with our staff to make sure that everyone knows the correct protocol. We are also very sorry that our staff... More 

Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed December 22, 2015 via mobile

Our first 2 night stay and it was great. Hotel was not busy so kids got to use pool and do some exercise in the gym after a week in the car. Staff were very friendly and helpful. Room was large enough for 5 of us. Washing facilities available with easy access. It was out of season but if this... More 

Helpful?
Thank BlackandBlue67
CZeimet, Front Office Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for taking the time to place a review of your recent stay with us! Our staff takes great pride in a positive guest review so we truly appreciate the feedback! We are glad that our hotel and staff were accommodating during your stay and that you enjoyed your vacation! We hope that we can welcome you again in... More 

Stroudsburg
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 18, 2015

There is nothing better than the smell of bacon to wake you from your comfortable bed! We arrived late at night and were greeted by smiling staff. The room was clean and, of course, breakfast was available. I can only imagine how crowded the area must get during the tourist season, but the Keystone/Mount Rushmore area in the off-season was... More 

Helpful?
Thank Michelle W
CZeimet, Front Office Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again! More 

Fordyce, Nebraska
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 8, 2015

Stayed 1 night. Room was clean, bed was comfortable, breakfast was great. Free wi-fi. Easy check in and staff was friendly. Pool area wss clean. Would definitely stay at this hotel again. Close to downtown Keystone.

Helpful?
Thank Denise P
CZeimet, Front Office Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you very much for placing a review of your recent stay with us, we truly appreciate the feedback! We are very happy to hear that our services and hotel properly accommodated you during your stay! We hope to see you again soon! More 

Fishers, Indiana
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed November 1, 2015

When we checked in on October 22nd and went up to our room we found a neatly made bed. Unfortunately there was human excrement on the sheets. Totally gross. Complained to the front desk and, to their credit, the night staff came up and changed the sheets promptly. We then spent the next two days there and I constantly tried... More 

Helpful?
10 Thank Jonathan46037
CZeimet, Front Office Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for taking the time to place a review of your recent stay with us. We are extremely sorry for the level of service you experienced that was not up to our standard. We are glad that our front desk staff on duty did everything in their power to accommodate you. In addition, please except our biggest apology on... More 

Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed October 27, 2015 via mobile

We loved the look as soon as we walked into the lobby, with the fall theme throughout. In addition, the wildlife was very appropriate for the location. Just a very short drive to Mt Rushmore it was the perfect choice. We did encounter a problem at check in. As a side note, the receptionist was not at the front desk... More 

Helpful?
Thank FanzofTA
CZeimet, Front Office Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you very much for placing a review of your recent stay with us! We truly appreciate the feedback as to better improve our hotel! We are sincerely sorry that your check-in was unsatisfactory and not at all up to our standard. We are very glad to hear that Mike was so helpful, we will relay this appreciation to him!... More 

Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 24, 2015

Interesting hotel with flair for the area. Rooms were clean, quiet and roomy. The staff was very accommodating and friendly. Breakfast area a bit small for being in a tourist area. Their location was easy walk to all restaurants, trinket shops and bus stop for tour of Mt. Rushmore and area.

Helpful?
Thank Bill P
CZeimet, Front Office Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you so much for your review of our hotel. We are very pleased to hear that you enjoyed your stay with us! A positive is something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon! More 

Level Contributor
91 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed October 22, 2015

Stayed at the HIE Keystone while visiting MT Rushmore and the excellent Custer State Park. It was easy to find some 20 miles south of Rapid City. Parking is available and free although the parking spaces outside the main entrance are marked for employees. There are luggage carts. Check in was busy with one lady trying to check in multiple... More 

Helpful?
Thank jgatsby
CZeimet, Front Office Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for taking the time to place a review of your recent stay with us. We apologize it did not meet your expectations. We do offer free parking on either end of our building, parallel spots in front, and a free overflow lot for trailers, RV's, and additional vehicles. The employee parking in front of our hotel, located on... More 

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