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Holiday Inn Express Hotel & Suites Keystone

2.5 of 5 321 Swanzey St, P.O. Box 430, Keystone, SD 57751
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Keystone
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Holiday Inn Express Hotel & Suites Keystone
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337 reviews from our community

Traveler rating
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    65
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Madison, South Dakota
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Nice theme upon entering building. Staff was friendly. Room was clean. Cable TV was what you would expect. Bathrooms were clean. Shower was HOT and tons of pressure. We would go back again. Only complaint would be that our suite was on the main floor, really close to the lobby/pool area, and for some reason children and or adults were... More 

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Harrison, Nebraska
Top Contributor
112 reviews 112 reviews
15 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Walking into the lobby, I appreciated the rustic and outdoor design that went into it. Has the feel of an upscale lodge. Checking in was a breeze. Desk clerk was friendly, helpful, and filled us in on everything. My room was spotless. I stayed for four nights, and each night returned to a clean comfy room. Very pleased. My only... More 

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CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you so much for your wonderful review. We are happy to hear that the desk clerk was helpful and the accommodations met your expectations. We also wish that our satellite company offered more of a channel selection in our area. We are so pleased that you enjoyed your stay with us and look forward to visiting with you on... More 

breckenridge,co
Top Contributor
79 reviews 79 reviews
52 hotel reviews
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Very close to Mt. Rushmore, we visited in January and this hotel is one of the few open in the winter. Helpful front desk ladies, good beds, good tv selections, but room could have been cleaned better. Dirty socks left under bed, and two dirty washcloths left on shower curtain bar. Frig and microwave in room, nice for travelers. 24... More 

Was this review helpful? Yes 3
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for taking the time to review our property. We sincerely apologize that the condition of your room did not meet our brand standard. We have spoken to our housekeeping staff to ensure that this never happens again. We hope that this incident does not change your opinion of IHG properties and that you will continue to use Holiday... More 

Riverton, Wyoming
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 10, 2015

The Holiday Inn Express does an exceptional job. Love the free breakfast, and the rooms are clean, the beds are nice, and this is a great, central location to stay when visiting the Black Hills. Plan to stay here again soon!

Was this review helpful? Yes 2
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for reviewing our property. We are pleased that the accommodations met your expectations. We look forward to seeing you again soon. More 

Owensboro, Kentucky
Top Contributor
90 reviews 90 reviews
43 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 5, 2015 via mobile

We stayed here while visiting Mt. Rushmore, shore drive up to the park. Great location to walk around town and see the sites. Very impressive front lobby and a nice clean room. I would highly recommend.

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CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for taking the time to review our hotel. We are pleased that you enjoyed your stay. We are two and a half miles from Mount Rushmore and a five minute walk to the main boardwalk. We look forward to seeing you again the next time you are in the area. More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed January 3, 2015

As nice a place ad I've stayed. Very clean, very comfortable, very modern, friendly staff. I would highly recommend this hotel to anyone visiting Keystone. I will also strongly consider Holiday Inn Express locations after my stay here. Another plus is the nice pub & restaurant (Barlee's Food and Drink) right next door, which also had nice, friendly staff.

Was this review helpful? Yes
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for your kind review. We are pleased to hear that the staff and the accommodations met your expectations. We are glad that your experience with us has helped with your decision to stay at other Holiday Inn franchises in the future. We look forward to your next visit. More 

Iroquois, South Dakota
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 2, 2015

Booked the room thru Priceline. Hotel staff was accommodating. The room was nice. There was a pop bottle partly under the bed and a bottle cap by the chair but i talked to the staff and they acted like it would get taken care of so maybe it wont be there when you show up. The breakfast was small. We... More 

Was this review helpful? Yes
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for reviewing our property. We are pleased that our staff was accommodating, but we apologize that your room was not cleaned to our brand standard. We have spoken with our housekeeping staff about this matter to ensure that it doesn't happen again. We also wish that more businesses in town stayed open during the off season. We are... More 

Denver, Colorado
Top Contributor
104 reviews 104 reviews
43 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed December 8, 2014

This is a nice place on the road up to the monument. Really in the middle of the tourist trap stuff. The room was good quality and the staff was pleasant. The weird thing is all of the parking spaces near the front are reserved for employees, I mean a heck of a lot of spaces. I guess the owner... More 

Was this review helpful? Yes 1
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for taking the time to review our property. We are glad that you enjoyed your stay and appreciate that you are giving us a chance to explain about the parking. Our parking is located parallel in front of the hotel and in the lots on either side. The employee parking that you mentioned that is on the street... More 

Sacramento, California
Top Contributor
161 reviews 161 reviews
108 hotel reviews
380 helpful votes 380 helpful votes
4 of 5 stars Reviewed November 18, 2014

We stayed two nights at the Holiday Inn Express which occupies a prime position: about five minutes walk to downtown and 10 minutes drive to Mt. Rushmore. The lobby is large and decorated in the style of the old west with animals, paintings and artifacts. The high-ceiling room was large with western decor and substantial kitchenette. The comprehensive breakfast was... More 

Was this review helpful? Yes
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

We are pleased that you enjoyed your stay with us and that our staff was able to help you. We are happy to hear that you enjoyed our lobby, we are rather proud of it. We do acknowledge that the internet sometimes runs a little slow and apologize for that. Due to the lack of providers in our area it... More 

Auburn, PA
Top Contributor
104 reviews 104 reviews
47 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed November 15, 2014

Arrived yesterday and found this to be just as the pictures has shown. Nice lobby with mounted elk, moose, buffalo, and elk antler chandelier. People at the front desk very nice, room was very nice as well. Wouldn't change anything and nothing negative at all about the place. Probably about 7 minutes to Mt. Rushmore. Watched deer walk across the... More 

Was this review helpful? Yes
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for taking the time to review our property. We are pleased to hear that you enjoyed your stay with us. We do get a lot of deer that visit us at this time of the year and we enjoy watching them also. We look forward to your next visit with us. More 

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Additional Information about Holiday Inn Express Hotel & Suites Keystone

Address: 321 Swanzey St, P.O. Box 430, Keystone, SD 57751
Phone Number:
Location: United States > South Dakota > Keystone
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Keystone 2.5*
Number of rooms: 61
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Also Known As:
Holiday Inn Express Hotel And Suites Keystone
Holiday Inn Express Keystone
Holiday Inn Keystone
Keystone Holiday Inn

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