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Holiday Inn Express Hotel & Suites Keystone

2.5 of 5 321 Swanzey St, P.O. Box 430, Keystone, SD 57751
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Keystone
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Holiday Inn Express Hotel & Suites Keystone
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330 reviews from our community

Traveler rating
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156
112
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3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Denver, Colorado
Top Contributor
104 reviews 104 reviews
43 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a nice place on the road up to the monument. Really in the middle of the tourist trap stuff. The room was good quality and the staff was pleasant. The weird thing is all of the parking spaces near the front are reserved for employees, I mean a heck of a lot of spaces. I guess the owner... More 

Was this review helpful? Yes
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for taking the time to review our property. We are glad that you enjoyed your stay and appreciate that you are giving us a chance to explain about the parking. Our parking is located parallel in front of the hotel and in the lots on either side. The employee parking that you mentioned that is on the street... More 

Sacramento, California
Top Contributor
161 reviews 161 reviews
108 hotel reviews
379 helpful votes 379 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed two nights at the Holiday Inn Express which occupies a prime position: about five minutes walk to downtown and 10 minutes drive to Mt. Rushmore. The lobby is large and decorated in the style of the old west with animals, paintings and artifacts. The high-ceiling room was large with western decor and substantial kitchenette. The comprehensive breakfast was... More 

Was this review helpful? Yes
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

We are pleased that you enjoyed your stay with us and that our staff was able to help you. We are happy to hear that you enjoyed our lobby, we are rather proud of it. We do acknowledge that the internet sometimes runs a little slow and apologize for that. Due to the lack of providers in our area it... More 

Auburn, PA
Top Contributor
98 reviews 98 reviews
44 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed November 15, 2014

Arrived yesterday and found this to be just as the pictures has shown. Nice lobby with mounted elk, moose, buffalo, and elk antler chandelier. People at the front desk very nice, room was very nice as well. Wouldn't change anything and nothing negative at all about the place. Probably about 7 minutes to Mt. Rushmore. Watched deer walk across the... More 

Was this review helpful? Yes
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for taking the time to review our property. We are pleased to hear that you enjoyed your stay with us. We do get a lot of deer that visit us at this time of the year and we enjoy watching them also. We look forward to your next visit with us. More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed November 4, 2014

Hotel and staff was and were great. Richard and LaWanda were the two people I dealt with most of the time. Richard was very knowledgeable about the local area. The property is literally 10 minutes from Mount Rushmore. We went that same afternoon, that we arrived, then again the next day and evening. Crazy Horse is about 20 minutes from... More 

Was this review helpful? Yes
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for your wonderful review. We are glad that our staff was so helpful to you during your stay. We are centrally located to many of the year round attractions in the Black Hills. We are happy that you enjoyed the area and look forward to your next visit with us. More 

Elk Grove Village, Illinois
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 2, 2014

We had a great stay at the hotel. Staying at the hotel this late in the season in October, there are not many choices because most places in Keystone are closed for the season. Hotel was clean and close to Mt. Rushmore. Breakfast was good, and always hot. If you stay, make sure you check out barlees next door, it... More 

Was this review helpful? Yes
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

We would like to thank you for reviewing our hotel, and are pleased that you enjoyed your stay with us. We are glad that you enjoyed our breakfast. The hot cinnamon rolls are my favorite. We do appreciate that Barlee's is right next door and stays open year round to cater to our guests. More 

Overland Park, Kansas
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 31, 2014

Very nice and convenient hotel with decent breakfast. Staff helpful. Rooms are very clean. Price was excellent (winter rates). I do wish these hotels would move the "smokers" away from the front entrance.

Was this review helpful? Yes
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

We are happy to hear that you enjoyed our breakfast and that our staff was helpful to you. We apologize for your dissatisfaction with where our ashtrays are located. We are looking into your suggestions. Thank you for bringing this to our attention and thank you for your review. More 

Windsor, Canada
Contributor
18 reviews 18 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 30, 2014

We stayed here for one night. The hotel is located near Mount Rushmore and is very nicely decorated. The room was very clean and the bed was comfortable. There was lots of variety for the breakfast in the morning

Was this review helpful? Yes
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for your kind review. We are pleased to hear that you enjoyed your stay with us. We are delighted that you enjoyed our décor, our breakfast choices, and that you found your bed comfortable. We look forward to your next visit with us. More 

Lyons, Kansas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 28, 2014

This is a nice hotel, conveniently located near Keystones small business district and only two miles from Mt. Rushmore. The service was friendly and the rooms were clean. The breakfast room was very small, and a number of people had to wait for a place to sit while others just gave up and carried their food to their rooms. Our... More 

Was this review helpful? Yes
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for taking the time to review our hotel. We are centrally located to many attractions in the Black Hills. We are pleased to hear that our staff was friendly and helpful during your stay. We are sorry that that the size of the breakfast room did not meet your expectations. We are looking into ways to either redesign... More 

Raleigh, North Carolina
Top Contributor
105 reviews 105 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed October 22, 2014

For HIE, could be more updated. Lobby is nice, but checking in was irritating as the single clerk was busy helping a customer without a reservation ponder his options while I stood there for 10 minutes with my reservation. Only when the third customer walked in did she ring the bell for the second clerk who was hanging out in... More 

Was this review helpful? Yes
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you for taking the time to review our property. We apologize for the problems that you experienced and have initiated a retraining of our staff so that these things don't happen again. We hope that you will stay with us again the next time you are in the area, so that we can try to make it up to... More 

Chicago, Illinois
1 review
4 of 5 stars Reviewed October 22, 2014

The hotel was well located just off the main street of Keystone on the north edge of town. There was adequate parking. The lobby was very attractive, and the building as a whole was not "cookie cutter" HI Express, looking more like a boutique hotel. The room was clean and well furnished except that the foundation of the bed was... More 

Was this review helpful? Yes
CZeimet, General Manager at Holiday Inn Express Hotel & Suites Keystone, responded to this review

Thank you so much for taking the time to review our property. We learn from every review, what we are doing right and the things that can be improved upon. We are glad that you enjoyed you stay overall, but apologize for the problems that you experienced. We are working to correct them. We hope to see you again the... More 

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Additional Information about Holiday Inn Express Hotel & Suites Keystone

Address: 321 Swanzey St, P.O. Box 430, Keystone, SD 57751
Phone Number:
Location: United States > South Dakota > Keystone
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Keystone 2.5*
Number of rooms: 61
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Also Known As:
Holiday Inn Express Hotel And Suites Keystone
Holiday Inn Express Keystone
Holiday Inn Keystone
Keystone Holiday Inn

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