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Hyatt Morristown

Certificate of Excellence
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3 Speedwell Avenue, Morristown, NJ 07960 (Formerly Headquarters Plaza Hotel)
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Best prices for: 1 room 1 guest
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Hyatt Morristown
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Hyatt Morristown
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487 reviews from our community

Traveler rating
    186
    155
    93
    32
    21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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Pelham, New Hampshire
1 review
2 of 5 stars Reviewed yesterday NEW

We rented a block of rooms at the Morristown Hyatt for my daughter's wedding. I'm guessing that at least 30-35 rooms were used by wedding guests including the entire wedding party. Some people who made reservations at a later date could not get the event room rate. Also anyone who arrived early (as I did) did not get a discounted... More 

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State College, Pennsylvania
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I arrived with two colleagues from work well before check in time. Only my room was ready, which was understandable as we were there 4 hours before check in. The desk said they would call my cell when the other rooms were ready, and they never did. My colleagues sat in the lobby for hours, checking back occasionally to see... More 

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Argo D, Manager at Hyatt Morristown, responded to this review

Good Evening, Thank you for taking the time to write about your recent stay with us. I do apologize if there was indeed a communication error on the team's part. While our guaranteed check-in time is 4pm, we do certainly strive to accomodate guests as soon as the room type booked becomes available. That being said, I can understand any... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

First visit to Morristown and the staff was very helpful with restaurant suggestions. A great location to walk to shops, restaurants and pubs. I am from the Midwest and this area reminded me of a college town. Very friendly people and a place I would like to go back to explore a little more The only complaint about the hotel... More 

Was this review helpful? Yes 1
Argo D, Manager at Hyatt Morristown, responded to this review

Good Evening, Thank you for taking the time to write about your stay here at the Hyatt Morristown! We certainly do strive to improve and posts like yours give us the opportunity to pinpoint exactly where those improvements can be made. Please do come visit us again! Sincerely, Noel More 

Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed 4 days ago NEW

The Hyatt Morristown has clean, comfortable rooms. Staff is very friendly and helpful. The on-site restaurants are good. The lobby bar is a nice place to unwind at the end of the day. Hotel is in a good location. I recommend this hotel.

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Argo D, Manager at Hyatt Morristown, responded to this review

Good Afternoon, Thank you so much for visiting and recapping your time with us! We certainly hope you come to visit us again. Sincerely, Argo More 

Pittsburgh, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

Design of room let doors lock me out one section while I was trying to open the front door of my suite. I had to go downstairs wearing gym shorts and nothing else. The new key I was given did not open the door. I called room service to order breakfast, was connected to someone who said "I'll call you... More 

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Argo D, Manager at Hyatt Morristown, responded to this review

Good Evening, On behalf of the entire staff here at Morristown, I would like to sincerely apologize that you experienced these issues during your visit. If you should wish, please do feel free to reach out to me at argo.das@hyatt.com as I would at the very least like to research the issues on our end and attempt to rectify the... More 

Wantage, New Jersey
Senior Reviewer
8 reviews 8 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Check in and staff great. Nice to get a 4 dollar/day upgrade to a suite. Toilet seat was broken but staff fixed it right away. Rooms need updates especially furniture and carpets. Dirty carpets and hair in bathtub. TV too small for the suite and TV service was balky. Also really LOUD server in the dining room needs to dial... More 

Was this review helpful? Yes
Argo D, Manager at Hyatt Morristown, responded to this review

Good Evening, Thank you for taking the time to provide feedback on your visit as it helps us to better improve the quality of future guest stays. While it is certainly great to see that the follow up on part of our team was swift, please accept my apology for having to deal with a broken toilet seat. It is... More 

DC
Top Contributor
50 reviews 50 reviews
27 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Arrived at 9 pm, exhausted after a 7-hr drive from DC (not kidding). Room, hallways, etc - very dark and corporate. Room clean and comfortable but AC fan VERY loud. Room service is VERY expensive - they tack on 3.5% for delivery and 22% tip. When we checked out, our car battery was dead and the manager very kindly brought... More 

Was this review helpful? Yes
Argo D, Manager at Hyatt Morristown, responded to this review

Good Evening, Thank you for your recent stay here at the Hyatt Morristown. I am pleased to see that the staff did leave a great impression on you. I do apologize if the internet, air conditioning unit, and room service left a bit to be desired but that gives us room to improve should you visit again. Please do not... More 

New Jersey
Top Contributor
108 reviews 108 reviews
64 hotel reviews
149 helpful votes 149 helpful votes
2 of 5 stars Reviewed 1 week ago

I spent a week in the Hyatt Morristown at a business meeting. The location of the hotel is good, walking distance to many restaurants, kind staff, large desk to do work. Decent lunch buffet food throughout the week. Now the issues: - Room was not well cleanded. Hair in the bathroom. - Bathroom is small. - Closet is small. -... More 

Was this review helpful? Yes
Argo D, Manager at Hyatt Morristown, responded to this review

Good Evening, First and foremost, thank you for taking the time to provide feedback as it gives us an indication of what can be improved upon. Please accept my apologies for any issues encountered with room cleanliness in addition to any other inconveniences that may have occurred. We will look to address this with our housekeeping team so that this... More 

New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

Truly fantastic all around! We will definitely visit here again. The staff were very welcoming and helpful. The rooms were beautiful. Thank you Hyatt Morristown! Looking forward to our next stay with you!

Review collected in partnership with this hotel

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Argo D, Manager at Hyatt Morristown, responded to this review

Good Evening, Thank you for taking the time to write about your visit with us! We certainly look forwarding to welcoming you back in the future. Sincerely, Argo More 

Athens, Greece
1 review
5 of 5 stars Reviewed 1 week ago

All my time and years comming back and forth this is the most welcoming staff I've ever met in my life!they are caring giving and go above and beyond the call of duty, in a service industry most of the time it doesn't exist but with the staff at this hotel it's great to say it does exist there😀

Review collected in partnership with this hotel

Was this review helpful? Yes
Argo D, Manager at Hyatt Morristown, responded to this review

Good Afternoon, It is always pleasing both to myself personally and to the staff at here at the Hyatt Morristown to see feedback like this. It gives validation to the team and lets them know there efforts do not go unnoticed. Thank you for taking the time to express your feelings and please do come visit us again! Sincerely, Argo More 

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