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Ona Ogisaka Garden

Aquari 3, 03700 Denia, Spain
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Ona Ogisaka Garden
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Ranked #14 of 33 Hotels in Denia
A recent review
3 of 5 stars reviewed 2 days ago
Garymo40
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204 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Contributor
14 reviews 14 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Welcoming staff & friendly, clean entrance, one thing didn't show us to our room.Gave a map & gate key, door card & directed out of hotel and park round corner nearer our apartment. Apartment clean no kettle which is being brought over. Leisure facilities good with pool,sauna,jacuzzi & gym. Short walk to beach & marina lovely area not spoilt by... More 

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Onahotels, Director de Relaciones con Clientes at Ona Ogisaka Garden, responded to this review

Dear Garymo40, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at Ona Ogisaka Garden even more. We look forward to welcoming you back to the hotel. Kind regards, More 

United States
Top Contributor
102 reviews 102 reviews
26 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago

Management must take note of these reviews as my experience was very good. At check in they were super nice and very helpful through my stay. I was not pressured about the meal plan, it was presented and that was it. I did opt for WIFI for a week. I knew there was a fee as I called and asked,... More 

Was this review helpful? Yes 1
Onahotels, Director de Relaciones con Clientes at Ona Ogisaka Garden, responded to this review

Dear cockers2luv, Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort. We are sure that all your suggestions will help other customers to enjoy their stay at Ona Ogisaka Garden even more. We look forward to welcoming you back to the hotel. Kind regards, More 

Port Macquarie, Australia
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Described as a resort this place leaves a lot to be desired. The rooms are basic indeed as is the food served in the restaurant. The staff are more concerned with themselves than the guests and really didn't display any understanding of 'service '. We lost our room key and had a really hard time getting a replacement. We needed... More 

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Onahotels, Director de Relaciones con Clientes at Ona Ogisaka Garden, responded to this review

Dear Mrs Jenny F From Ona Ogisaka Garden we want to thank you for the time taken in posting your opinion in regard to your experience in our aparthotel. Your comments and suggestions are highly appreciated, thanks to them, we can identify our weak points and at the same time, make improvements in our service. I remain at your disposal... More 

Travelers are raving about these Denia hotels

Tallinn
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 26, 2015

We stayed a few rainy days in Denia for short family getaway. We specifically chose the hotel for the indoor pool knowing the weather would be bad and needing something fun for our children. The price in the off season was quite low and on the hotel´s own website they had special offers to make it even less expensive. When... More 

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Onahotels, Director de Relaciones con Clientes at Ona Ogisaka Garden, responded to this review

Dear Mr antonvict, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We hope to host you again in your future visit. Sincerely, More 

High Wycombe, United Kingdom
Top Contributor
162 reviews 162 reviews
43 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed March 17, 2015

What I mean by that title is - if you want to have a holiday in a hotel this place is not for you. However if you need a base this is perfect. It's cheap, comfortable and the apartments are a well appointed home from home. As a cyclist they allow you to keep your bike in the room, and... More 

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Onahotels, Director de Relaciones con Clientes at Ona Ogisaka Garden, responded to this review

Dear Mr Cloud_Matt, Thank you very much for your warm comment, which is a great motivation for the whole team. Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride. We hope to host you again in your future visit. Sincerely, More 

2 reviews
1 of 5 stars Reviewed March 13, 2015

Worst Hotel i visited in my life. Awful, expensive, and very unfriendly treatment. Beach is near but the hotel is not very confortable. We were with other people that was last year and they said that it is worst now.

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Onahotels, Director de Relaciones con Clientes at Ona Ogisaka Garden, responded to this review

Dear guest, I would like to reiterate my apologies if your stay was not as expected. The whole Ona Ogisaka Garden team strives daily to provide the best service and to provide maximum satisfaction to our customers. We welcome suggestions and comments, thanks to them we can detect our weaknesses and at the same time, make improvements to our service.... More 

Bangor, United Kingdom
Top Contributor
152 reviews 152 reviews
19 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed February 18, 2015

When we stayed here in October 2013, I wrote my most damning review ever. The management and senior staff were appalling. There's a new team now, and they make you feel like a valued guest. Service is friendly and efficient. The resort seemed brighter and more tended. The rooms are a bit dated but I gather refurbishment is on the... More 

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Onahotels, Director de Relaciones con Clientes at Ona Ogisaka Garden, responded to this review

Dear Mr Desmondperry5, Thank you for your time and for sharing your opinion with us. We are particularly pleased that you had a pleasant stay. The whole Ona Ogisaka Garden team strives daily to fulfil all the needs of our customers, and we are pleased that on this occasion, we have managed to make your stay a memorable one. We... More 

Contributor
13 reviews 13 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 12, 2015

Excellent base for sightseeing in the region, car needed. Clean, comfortable rooms. Grounds well maintained. Good restaurants, supermarket, beach within 5mins walk. All rooms have well equipped kitchens, dining table and chairs, balconies with table and chairs overlooking swimming pool area. Would have rated this resort excellent but staff too pushy on taking half board option and very unhappy when... More 

Was this review helpful? Yes 2
OnaHotels, Director de Relaciones con Clientes at Ona Ogisaka Garden, responded to this review

Dear Timetravellingcook, Let me thank you for the time spent on your comment and for sharing it with all TripAdvisor travellers. It is always a pleasure to see firsthand the satisfaction of all our customers and to know that in your specific case we have achieved our ultimate aim. This encourages us to keep working on the same basis every... More 

Zandvoort, The Netherlands
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 21, 2014

it was really nice staying ,the people from the hotel where so nice and helpful ,the rooms are very good with complete kitchen and wash machine ,very good hotel for good price. The breakfast is also good for that price .we had a nice room and also some welcome groceries like coffee and thea and water very good

Was this review helpful? Yes 2
OnaHotels, Director de Relaciones Públicas at Ona Ogisaka Garden, responded to this review
Google Translation

Estimado cliente. Permítame agradecerle el tiempo empleado en su comentario y el hecho de compartirlo con todos los viajeros de... More 

Arles, France
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 19, 2014 via mobile

Very nice place but don't let people at the desk take your credit card away from you because you can have very bad surprise going back home ! I 'll be there in october and 10 days after my bank call me for advertize me that there were some strange money operations.

Was this review helpful? Yes 1
OnaHotels, Director de Relaciones con Clientes at Ona Ogisaka Garden, responded to this review
Google Translation

Cher client, Dans un premier temps, nous tenons à vous remercier de votre séjour dans notre resort Ona Ogisaka Garden.... More 

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