We have stayed here twice once in the suite and another time in a regular room. Rooms were dirty both times and the staff was very rude. I was told since I left my coupon at home that it was my problem and that I would have to pay for regular room rates. Their focus is not on their customers... More

We came up for the night for brother inlaws birthday, Our money was stolen from our room, we reported to the hotel staff and they didn't want to do anything about it. Harold and Glenda the house keeping staff were the ones who did it !!!!!! After we departed the room we saw them enter the room to clean it.... More

We only stayed one night, I wish we had stayed more! The beds were comfortable and the room had a balcony. The balcony was a great place to have your morning coffee, which they had a small coffee maker in the room. The only thing to the negative was the tree outside the balcony was to high, it blocked the... More

Reasonable weekday rates with a coupon for sit-down breakfast and cash at the casino included. Nice in the desert setting close to the highway. Casino has several restaurant choices for family including kids and has bowling alley and kids indoor play area. More

Needed a relaxing getaway from Phoenix and decided to stay here after a visit to Montezuma Castle. They offer a very nice Bed and Breakfast package and have a free shuttle just up the hill for the Casino with bands, bowling and even a fun center for kids. I have to admit I was nervous after reading some of the... More

A tourist from Scotland, I decided to visit the Cliff Castle Hotel and Casino at around lunchtime on Friday 18th March. I intended to make a reservation for dinner that evening if necessary, and possibly play a little cards afterwards. I approached two members of staff and enquired about restaurant, reservations, etc. On both occasions I was ignored, and they... More

Just attended a conference & compliment the banquet staff on outstanding service and the Chef for incredible meals, presentation & his "in general" food savvy regarding "local is better" mentality. Bravo to you all & the hotel staff for an exceptional conference experience and gracious, accommodating stay. P.S. Storytellers Restaurant is exquisite. More

Stayed here with my Fiance for a weekend getaway. BIG MISTAKE! The first thing I noticed was our bath and hand towels were torn and stained as well as the pillow cases and carpet. Our first night in the hotel we were woken up at 3 in the morning to our upstairs neighbors getting in from the casino and fighting... More

We recently stayed here for one night in July and it was nice place to stop. The surrounding areas were beautiful, but a little costly for the value. We stayed on a Sunday night, so we got a cheaper rate. The room has a coffee maker and has a shampoo, conditioner and body gel dispenser in the shower....the shower head... More