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Cliff Castle Casino Hotel

555 Middle Verde Road, Camp Verde, AZ 86322
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Cliff Castle Casino Hotel
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Cliff Castle Casino Hotel
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127 reviews from our community

Traveler rating
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    34
    19
    33
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 2 days ago NEW

We arrived at the casino hotel around 9pm which was noted in our booking on memorial day. The casino was having a fireworks show that no one informed us about, where they close the road going to the hotel (unsure of why this is if your going to shoot fireworks over the parking area what driving by would matter )... More 

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Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Josh, Thank you for taking the time to send us your comments regarding your stay. The hotel staff and management strive to deliver the best overall hotel experience for each of our guest's. The majority of comments about our hotel are very positive and your experience was certainly the exception and not the rule. We can assure you that we... More 

Tamarac, Florida
Top Contributor
88 reviews 88 reviews
25 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

From check in to check out a pleasant stay. The staff, the hotel, the breakfast, the room all were very good. The price was great!! The room was large and clean and comfortable. It did not have some of the things hotels have these days like a coffee maker, but they had coffee in the lobby all the time. The... More 

Was this review helpful? Yes 1
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Thank you for taking the time to send us comments regarding your stay with us. The hotel staff and management strive to deliver an exceptional experience for each of our guest's. We will be sure to pass on your kind remarks to the hotel staff and management. We look forward to seeing you again during your next visit with us. More 

Chandler, Arizona
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Hotel and recently read the reviews prior to going. Upon arrival, the hotel hostess was very informative about the area. She also told us how to get a shuttle from our room to the casino. The room was very spacious and the beds were very comfortable. There was no noise as per other reviews. We slept... More 

Was this review helpful? Yes 1
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

The entire hotel staff and management would like to thank you for the compliments regarding your stay. We strive to deliver an exceptional experience for each of our guest's and look forward to exceeding all of your expectations during your next visit with us. More 

Worcester, Massachusetts
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 23, 2015

If not for the friendly, helpful staff, the decent casino and free shuttle, I would rate this very poor. The rooms are totally outdated, walls thin, room dark and unappealing. The bathroom was just short of frightening. Please stop showing a photo that clearly is old, not at this hotel or the only one of its kind. It did not... More 

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Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Donna, Thank you for taking the time to send us comments and suggestions regarding your stay with us. We value our guest's opinions and suggestions which helps us deliver the best overall hotel experience. We will be certain to pass on your kind words to our hotel staff and management as they strive to deliver excellent service to each of... More 

San Diego, California, Usa
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed April 22, 2015

We booked the master suite, however when we got there our experience was not that pleasant. The front desk had an attitude like we don't care. The room itself was extremely dark (like being in a cave), the carpet was dirty and the whole room was very dinghy (like it was not updated in twenty years). We were scheduled to... More 

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Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Thank you for taking the time to send us feedback regarding your stay with us. We apologize that your stay was less than satisfactory. I personally spoke with the front desk and housekeeping regarding your comments and can assure you that the issues you mentioned have been completely resolved. I also searched our lost and found and unfortunately did not... More 

Travelers are raving about these Camp Verde hotels

Green Bay
Contributor
18 reviews 18 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 18, 2015

Very reasonable ($60.00) great breakfast (good for gluten free). No Wifi in rooms makes for difficult trip planning. Staff was terrific: Linda with check-in and maintenance for fixing lamp in timing manner. Had room with patio. Could use a bit of a sprucing up. Offer shuttle to casino up the hill which has several restaurants.

Was this review helpful? Yes
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Linda, We appreciate your comments regarding your stay and we do receive very positive feedback about our complimentary breakfast. The entire staff strive to exceed each of our guest's expectations and we will be sure to pass on your kind words to them as well as personally to Linda and maintenance. We look forward to your next stay with us... More 

Harpers Ferry
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 18, 2015

stayed here instead of the expensive hotels in Sedona, and loved it. spacious rooms, well appointed. comfy beds. went to the casino, it was fun, but didn't pay out well. had much better luck in vegas. free breakfast in the morning was good.

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Apache Junction, Arizona
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed April 17, 2015

From the time I first put in my room reservation to checkout date, the crew at Cliff Castle Hotel were more than helpful. Linda, day staff, worked with me on the phone and at the desk with anything and everything that was needed.

Was this review helpful? Yes
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Dr. Richardson, Thank you for taking the time to send us your feedback regarding your stay. The hotel staff and management strive to deliver exceptional service and the best overall experience for each guest. We will be certain to pass on your kind words to the management. staff and to Linda specifically. We look forward to seeing you again when... More 

arizona
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 10, 2015

We stayed at the Cliff Castle Hotel while on a quick trip to Camp Verde. It's a small hotel, more motel, of approximately 80 rooms, spaced in 4 buildings, each building a 2 story (no elevators). We chose the 2 room suite. Our end suite was quiet, very clean, the king bed was very comfortable, and we enjoyed our private... More 

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Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

We appreciate your feedback regarding your stay with us. The hotel staff and management work diligently to deliver an exceptional experience for each of our guests and we are thrilled to know that you enjoyed your stay. We look forward to welcoming you back during your next visit to the Camp Verde / Sedona area. More 

Santa Fe, New Mexico
Contributor
17 reviews 17 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 25, 2015

We chose to stay a night at this hotel en route to California since Phoenix area rooms were insanely price because of spring training. We asked and were given a quiet room and had a very good experience. The hotel is clean, beds are comfortable, and service pleasant and efficient. Best part is the cost, which was comparatively reasonable. The... More 

Was this review helpful? Yes 1
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

John, Thank you for taking the time to send us feedback regarding your stay with us. The entire hotel team strives to deliver the best overall experience for each of our guest's and we are thrilled to know that you enjoyed your stay. We look forward to seeing you again when your travels take you to the Camp Verde/Sedona area. More 

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