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Cliff Castle Casino Hotel

555 Middle Verde Road, Camp Verde, AZ 86322
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Best prices for: 1 room 1 guest
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Cliff Castle Casino Hotel
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Cliff Castle Casino Hotel
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123 reviews from our community

Traveler rating
    10
    28
    34
    18
    33
See reviews for
24
57
8
7
Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Worcester, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 5 days ago NEW

If not for the friendly, helpful staff, the decent casino and free shuttle, I would rate this very poor. The rooms are totally outdated, walls thin, room dark and unappealing. The bathroom was just short of frightening. Please stop showing a photo that clearly is old, not at this hotel or the only one of its kind. It did not... More 

Was this review helpful? Yes
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Donna, Thank you for taking the time to send us comments and suggestions regarding your stay with us. We value our guest's opinions and suggestions which helps us deliver the best overall hotel experience. We will be certain to pass on your kind words to our hotel staff and management as they strive to deliver excellent service to each of... More 

San Diego, California, Usa
Contributor
19 reviews 19 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We booked the master suite, however when we got there our experience was not that pleasant. The front desk had an attitude like we don't care. The room itself was extremely dark (like being in a cave), the carpet was dirty and the whole room was very dinghy (like it was not updated in twenty years). We were scheduled to... More 

Was this review helpful? Yes
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Thank you for taking the time to send us feedback regarding your stay with us. We apologize that your stay was less than satisfactory. I personally spoke with the front desk and housekeeping regarding your comments and can assure you that the issues you mentioned have been completely resolved. I also searched our lost and found and unfortunately did not... More 

Green Bay
Contributor
18 reviews 18 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Very reasonable ($60.00) great breakfast (good for gluten free). No Wifi in rooms makes for difficult trip planning. Staff was terrific: Linda with check-in and maintenance for fixing lamp in timing manner. Had room with patio. Could use a bit of a sprucing up. Offer shuttle to casino up the hill which has several restaurants.

Was this review helpful? Yes
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Linda, We appreciate your comments regarding your stay and we do receive very positive feedback about our complimentary breakfast. The entire staff strive to exceed each of our guest's expectations and we will be sure to pass on your kind words to them as well as personally to Linda and maintenance. We look forward to your next stay with us... More 

Apache Junction, Arizona
2 reviews
4 of 5 stars Reviewed 1 week ago

From the time I first put in my room reservation to checkout date, the crew at Cliff Castle Hotel were more than helpful. Linda, day staff, worked with me on the phone and at the desk with anything and everything that was needed.

Was this review helpful? Yes
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Dr. Richardson, Thank you for taking the time to send us your feedback regarding your stay. The hotel staff and management strive to deliver exceptional service and the best overall experience for each guest. We will be certain to pass on your kind words to the management. staff and to Linda specifically. We look forward to seeing you again when... More 

arizona
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Cliff Castle Hotel while on a quick trip to Camp Verde. It's a small hotel, more motel, of approximately 80 rooms, spaced in 4 buildings, each building a 2 story (no elevators). We chose the 2 room suite. Our end suite was quiet, very clean, the king bed was very comfortable, and we enjoyed our private... More 

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Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

We appreciate your feedback regarding your stay with us. The hotel staff and management work diligently to deliver an exceptional experience for each of our guests and we are thrilled to know that you enjoyed your stay. We look forward to welcoming you back during your next visit to the Camp Verde / Sedona area. More 

Santa Fe, New Mexico
Contributor
17 reviews 17 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We chose to stay a night at this hotel en route to California since Phoenix area rooms were insanely price because of spring training. We asked and were given a quiet room and had a very good experience. The hotel is clean, beds are comfortable, and service pleasant and efficient. Best part is the cost, which was comparatively reasonable. The... More 

Was this review helpful? Yes 1
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

John, Thank you for taking the time to send us feedback regarding your stay with us. The entire hotel team strives to deliver the best overall experience for each of our guest's and we are thrilled to know that you enjoyed your stay. We look forward to seeing you again when your travels take you to the Camp Verde/Sedona area. More 

Glendale, Arizona
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 17, 2015

We stayed a couple of nights, The rooms was clean, pretty basic, bed was comfortable. TV worked fine but the Internet was really slow, not even worth getting online. The room was also warm, even though it had ac, it wasn't blowing out really cool air, But for a place to stay and sleep it is fine. We didn't do... More 

Was this review helpful? Yes
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Diana, We appreciate you taking the time to send us feedback on your stay. The hotel continues to upgrade the guestrooms and public spaces to ensure that each of our guest's have an exceptional experience. The hotel team strives to exceed all of our guest's expectations and we look forward to delivering a great stay to you on your next... More 

Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 24, 2015

This is a motel located close to the casino and a free shuttle bus will pick you up from your room and take you to the casino. The rooms are clean but not well maintained. The walls are very thin, it took me a long time to fall asleep because I could hear the person in the next room snoring!... More 

Was this review helpful? Yes
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Thank you for taking the time to send us feedback regarding your stay. The hotel continues to upgrade the guestrooms and public spaces to ensure that each of our guest's enjoy their stay. The hotel team strives to exceed all of our guest's expectations and we look forward to delivering a great stay to you on your next visit. More 

Prescott Valley, Arizona
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 15, 2015

Not to sure why there are so many bad reviews. We thought the place was good, the beds are comfortable. Yes it is a older hotel and the walls are a bit thin but we just ran the fan to help drown out the noise. It's not connected to the casino but that's ok because they have a free shuttle... More 

Was this review helpful? Yes 2
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Christine, We appreciate you taking the time to send us your feedback regarding your stay with us. We will be certain to pass on your kind words to the management and staff. We look forward to your next stay with us; we offer several great hotel packages on our website that may be of interest to you and are a... More 

Contributor
14 reviews 14 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 7, 2015

Was a little worried after reading reviews, but overall not a bad ecperience. Check in process was courteous and efficient. Rooms not connected to main lobby and had to drive to your room, more of a motel then a hotel in my opinion. Room was clean and a bit austere in its decor. Not the greatest of toilitries, but I... More 

Was this review helpful? Yes 1
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Bill, Thank you for taking the time to send us feedback regarding your stay with us. The entire hotel team strives to deliver the best overall experience for each of our guest's and we are thrilled to know that you enjoyed your stay. We look forward to seeing you again when your travels take you to the Camp Verde/Sedona area. More 

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