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All 5 Camp Verde hotels

Cliff Castle Casino Hotel

555 Middle Verde Road, Camp Verde, AZ 86322
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Cliff Castle Casino Hotel
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34%
Ranked #5 of 5 hotels in Camp Verde
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  • Reviews (93)
  • Photos (29)
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93 people have reviewed this hotel

Traveler rating
    8
    21
    25
    13
    26
See reviews for
18
37
9
6
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Cumming, Georgia
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is NOT connected to the Casino, which was not a big deal for us; however, I think it is important for people to know that. There is a shuttle bus to take you to and from the casino. The rooms are not luxurious by any means, but functional and nice enough. The pillows are awful, so bring your... More

Was this review helpful? Yes 1
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Krisi, We appreciate you taking the time to send us your comments regarding the Cliff Castle Casino. The entire staff and management work diligently to deliver the best overall experience and we are thrilled that you enjoyed your stay. More

Glendale, Arizona
Senior Reviewer
6 reviews 6 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We only stayed one night and had almost everything we needed. We had really looked forward to the pool and hot tub but found both to scary to use. My husband thought they were going for a "Soup Theme" as the small pool seemed to be filled with chicken broth, but the hot tub was more like split pea soup.... More

Was this review helpful? Yes 4
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Joy, Thank you for sending us your feedback regarding your stay with us. We apologize for the issue with your neighbor and we are glad to hear that the hotel staff responded as quickly as possible. We look forward to exceeding all of your expectations during your next visit with us. More

Annapolis, Maryland
1 review
3 of 5 stars Reviewed 3 weeks ago

We stayed here for 5 days. Overall for the price it is a bargain. Some things that it would be helpful for a 1st time visit. they don't have coffee makers in the rooms but just ask and they will be you one and keep you supplied with coffee supplies. They also have coffee available 24 hrs a day in... More

Was this review helpful? Yes
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

James, Thank you for taking the time to send us your feedback regarding your stay with us. The hotel staff and management take great pride in delivering exceptional customer service and overall hotel experience. We look forward to exceeding all of your expectations on your next visit with us. More

Phoenix, AZ
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 27, 2014

Went for a little getaway with the family, room was ok, clean, everything worked fine. We were surprised they dont advertise the pool, which was small, but at least had one, with hot tub. They also dont advertise the free breakfast, which was a nice surprise, with the front desk saying they would have eggs and waffles...no waffles at breakfast... More

Was this review helpful? Yes 1
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Thank you for taking the time to send us your feedback regarding your stay with us. The hotel staff and management take great pride in delivering exceptional customer service and overall hotel experience. The hotel pool and free breakfast are great amenities and we will certainly do our best to advertise these amenities more. We look forward to exceeding all... More

Miami, Florida
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed May 14, 2014

I stayed here looking for a casino / hotel combo on the way from Phoenix to the Grand Canyon. Since this was near Montezuma's castle, which was my first stop, we selected it. The casino is up a hill from the hotel so its not ideal if you are looking to gamble. Also once we made it into the casino... More

Was this review helpful? Yes 1
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

The hotel staff and management would like to apologize that your stay was unpleasant. The hotel continues to upgrade the guestrooms and public spaces to ensure that each of our guest's enjoy their stay. The hotel team strives to exceed all of our guest's expectations and we look forward to delivering a great stay to you on your next visit. More

Phoenix, Arizona
Contributor
11 reviews 11 reviews
9 hotel reviews
2 of 5 stars Reviewed May 13, 2014

We stayed there because my husband conference meeting held at this hotel. All I can say is they have ugly room and stinks too. Also, the old lady at the front desk was grumpy and not very accomodating. ๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž

Was this review helpful? Yes
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

The hotel staff and management would like to thank you for taking the time to send us your feedback regarding your stay with us. We apologize that the check in process was troubling and we are reviewing current procedures to identify where we can improve in the future. The entire staff works diligently to deliver the best overall hotel experience... More

Phoenix, Arizona
1 review
1 of 5 stars Reviewed May 13, 2014

This was hands down the worse place I have ever stayed. If you have someone in a wheelchair, this place cannot accommodate you. The hotel has one room with a bathroom that meets ADA standards. Unfortunately, the room is so small it only has one bed. They will give you a roll away but that's an extra $20. I guess... More

Was this review helpful? Yes
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Jennifer, Thank you for taking the time to send us your comments regarding your stay. The hotel staff and management strive to deliver the best overall hotel experience for each of our guest's. The majority of comments about our hotel are very positive and your experience was certainly the exception and not the rule. We can assure you that we... More

Glendale, Arizona
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 4, 2014

We have styed here a few times now and planning to stay there again this weekend. Everyone is extremely friendly, we always stay in the Jr Suite using their Wine Down package which a great deal. The local wine you are given is amazing and just a notte to buy that bottle of wine it would be 22.00-25.00 by itself.... More

Was this review helpful? Yes 1
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Robin, We are thrilled to be your "Favorite spot in the Verde Valley" and we appreciate your feedback. The hotel and casino are continuously running new packages with amazing amenities. We look forward to your next stay with us when your travels take you to the Verde Valley. More

dover
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 31, 2014

Stayed there for 1 night to attend the Wine Festival in Camp Verde. Easy access to the town and all it has to offer. Prompt hotel shuttle to the casino. Ort hotel room could use a coat of paint, but it was clean and the bed was comfy. Be advised, only the first two buildings have WiFi. They have a... More

Was this review helpful? Yes 2
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Thank you for taking the time to send us your feedback regarding your stay with us. The hotel staff and management take great pride in delivering exceptional customer service and overall hotel experience. We look forward to exceeding all of your expectations on your next visit with us. More

Valparaiso, Indiana
Top Contributor
56 reviews 56 reviews
19 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed March 3, 2014

Clean enough room for the money. The bed was comfortable and the wifi worked. The pool was open and looked clean. Small patio off of room overlooking the pool. Dinner at the buffett was average for a casino. Casino gave me $10.00 free play and an extra $10.00 for having a CDL license. Also gave wife $10.00 free play.

Was this review helpful? Yes 2
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Thank you for taking the time to share your experience. We are pleased to know that you enjoyed the restaurants and all of the amenities that the casino has to offer. We can assure you that your next stay with us will exceed all of your expectations. More

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Additional Information about Cliff Castle Casino Hotel

Address: 555 Middle Verde Road, Camp Verde, AZ 86322
Location: United States > Arizona > Camp Verde
Price Range (Based on Average Rates): $
Reservation Options:
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Also Known As:
Lodge At Cliff Castle Hotel Camp Verde
Hotel At Cliff Castle
Cliff Castle Hotel
At Cliff Castle Hotel

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool
Official Description (provided by the hotel)
Close to it all! Whether you're coming up from the Valley, just passing through town, or looking to escape from your daily life, The Hotel at Cliff Castle is exactly what you're looking for. Spend the night playing, dining, and partying in the Casino, then take a load off and let us take care of you. With more than 80 rooms, we can accommodate you and your friends, and we're only minutes away from numerous local attractions such as Montezuma Castle, Montezuma Well, Sedona, and many other Verde Valley points of interest ... more   less 
Number of rooms
80

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