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Cliff Castle Casino Hotel

555 Middle Verde Road, Camp Verde, AZ 86322
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Cliff Castle Casino Hotel
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139 Reviews from our TripAdvisor Community

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Traveler rating
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    36
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    38
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27
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8
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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    (43)
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    (36)
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Parkland, Florida
1 of 5 stars Reviewed 6 days ago NEW

Would not recommend this hotel to anyone! It first started when we checked in late after our plane arrived, the lady at the desk said that they deleted our reservation by mistake and gave our room to someone else, then all they had left was a pet room that smelled like urine, but we had no choice because there was... More 

Was this review helpful? Yes
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Robert, Thank you for taking the time to send us feedback regarding your stay with us and we apologize that your stay was less than satisfactory. Our goal is to deliver a great overall experience for each of our guest's and we can assure you that your next visit with us will exceed all of your expectations. More 

Tucson, Arizona
3 of 5 stars Reviewed 1 week ago

We arrived around 4: We asked for a room over looking the pool and mountains. We had a 8 and 12 year old with us. Our room was directly above the pool on the main floor. The room was clean and adequate for our needs. We spent most of the time out of the room site seeing. The room is... More 

Was this review helpful? Yes
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

We appreciate you taking the time to send us comments regarding your stay and we will be certain to pass on your kind words to the hotel staff and management. The large leaved tree at the front entrance to the hotel is a Southern Catalpa and it is one of our favorites as well. We look forward to your next... More 

Sedona, AZ, United States
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

We live in Sedona and booked our stay at the hotel for the Beach Boys concert. We had a king bed on the second floor, end room. the room was fine, clean and had everything we needed. The bed was comfortable and room was quiet. The only problem was the air conditioning. We couldn't get the room cooled off even... More 

Was this review helpful? Yes
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Fraya, Thank you for taking the time to send us feedback regarding your stay. We appreciate your comments and can assure you that the issue mentioned has been completely resolved. We look forward to seeing you again on your next visit. More 

1 review
1 of 5 stars Reviewed 2 weeks ago

This was the worst experience of my entire life. Not only did the hotel staff enter our room when the privacy sign was up and after asking me and me telling them 3 times we do not need room service they still entered our room, went through our belongings and stole from us. Management did not care and the police... More 

Was this review helpful? Yes
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Thank you for taking the time to send us your comments regarding your stay. The hotel staff and management strive to deliver the best overall hotel experience for each of our guest's. The majority of comments about our hotel are very positive and your experience was certainly the exception and not the rule. We can assure you that we will... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

These people tried so hard to make sure we were unhappy hotel staff is a joke they need to background check their employees cause they are thugs with open keys to come and go as they please leaving your personal belonging vulnerable to theft they care nothing for their customer and only about their wallet the weekend I spent there... More 

Was this review helpful? Yes 1
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

We appreciate you taking the time to send us feedback and suggestions regarding your stay. The hotel team strives to exceed all of our guest's expectations and we look forward to delivering a great stay to you on your next visit. More 

1 review
2 of 5 stars Reviewed 3 weeks ago

We got there at 410 pm,,,, It took over 30 min to get cheaked in. When booking on line it dident say anywhere about a 50 dep being charged. Wouldent take cash. No Bank with in 30 miles. Once we got everything for our room... We had issues with the Key card not working.. Walked into room Not as clean... More 

Was this review helpful? Yes
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Mr. McDermitt, We appreciate your feedback regarding your stay and the hotel manager will be contacting you directly to discuss the issues mentioned in your review. We look forward to making your next visit with us and exceptional experience. More 

Fayetteville, Arkansas
Level Contributor
270 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
2 of 5 stars Reviewed 3 weeks ago

First, we thought the hotel was in the casino like most are. It is actually up the road a bit, but they do offer a shuttle or you can drive to the casino. They do not have a restaurant, coffee, microwave, refrigerator or WiFi. I called the front desk to ask about wifi and I was told they have it... More 

Was this review helpful? Yes
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Thank you for taking the time to send us feedback regarding your stay with us and we apologize that your stay was less than satisfactory. Our goal is to deliver a great overall experience for each of our guest's and we can assure you that your next visit with us will exceed all of your expectations. More 

Phoenix
Level Contributor
6 reviews
1 of 5 stars Reviewed 4 weeks ago

Upon entering the SUITE, two roaches struggling for life greeted us. During the 2 nite stay, we were greeted by more. Not clean. They applied a $50 hold stating it would come off after check out to our bill, but never took it off. Made us call our bank and then them again and then they said that was our... More 

Was this review helpful? Yes
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Thank you for taking the time to send us your comments regarding your stay. The hotel staff and management strive to deliver the best overall hotel experience for each of our guest's. The majority of comments about our hotel are very positive and your experience was certainly the exception and not the rule. We can assure you that we will... More 

Lubbock, Texas
1 review
1 of 5 stars Reviewed 4 weeks ago

Hotel staff booked another guest to our room and they tried to get into our room in the middle of the night. And yes they had access. Luckily or unluckily however you see it. We were in the room with the chain on. The staff told us "that was embarrassing". Nothing more. This was actually the second room we had... More 

Was this review helpful? Yes
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Laura, We apologize that your stay was unpleasant and can assure you that the issues mentioned have been completely resolved. The entire staff and management look forward to exceeding all of your expectations during your next visit. More 

Gilbert, Arizona
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Lobby of hotel was nice and the staff was friendly, but when we got to the room it went downhill from there. Very dark and dingy room with poor lighting. No microwave or refrigerator and no internet connections in the room. I went down to the front desk and asked about the internet and was told that the only internet... More 

Was this review helpful? Yes
Sean K, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Ronald, Thank you for taking the time to send us feedback regarding your stay with us and we apologize that your stay was less than satisfactory. Our goal is to deliver an exceptional experience for each of our guest's and we can assure you that your next visit with us will exceed all of your expectations. More 

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Prices are for 1 room, 2 adults
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