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Cliff Castle Casino Hotel

555 Middle Verde Road, Camp Verde, AZ 86322
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Cliff Castle Casino Hotel
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Cliff Castle Casino Hotel
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104 reviews from our community

Traveler rating
    9
    24
    26
    16
    29
See reviews for
21
43
9
7
Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Chicago, Illinois
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nothing fancy but clean and good location. 20 mins from Sedona or Clarkdale. The free breakfast is the normal, eggs, toast, waffles etc. For the money I think it is a great place. This was a third time staying here.

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Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

We appreciate your compliments regarding your stay with us and want to thank you for being a return customer. The hotel management and staff work diligently to deliver the best overall hotel experience for each of our guests and we look forward to seeing you on your next visit to the Camp Verde area. More

Houston, TX
Contributor
11 reviews 11 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

This is not a hotel as advertised as it is a motel with a huge casino parking lot surrounding it. All the rooms have doors that face the parking lot. No elevators to second floor. No internet service, poor customer service, and not very friendly staff. Room was very plain, but relatively clean and fresh. Would not stay here again.... More

Was this review helpful? Yes 1
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Surcoat, Thank you for taking the time to send us your comments regarding your stay. The hotel staff and management strive to deliver the best overall hotel experience for each of our guest's. The majority of comments about our hotel are very positive and your experience was certainly the exception and not the rule. We can assure you that we... More

Bradenton, Florida
Top Contributor
79 reviews 79 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were booked into Cliff Castle by a third party, so we had no idea what to expect. Well, how about a nice room, two queen size beds,ours was in the back, very quiet. There is a small pool we did not use it. We aren't pool people. Comp breakfast, the usual, waffles, eggs, sausage, bagels, etc. Plenty of juice,... More

Was this review helpful? Yes 1
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Thank you for taking the time to send us your feedback regarding your stay with us and we are thrilled that you enjoyed your stay. The hotel staff and management take great pride in delivering exceptional customer service and overall hotel experience. We look forward to exceeding all of your expectations on your next visit with us. More

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 13, 2014

We stayed at Cliff Castle Casino Hotel for the first and last time Friday night. The room was fair at best. You won't need a wake up call because the construction right outside your sliding glass door starts at 6AM. The walls are paper thin so not only did the construction start at 6AM but the room next door turned... More

Was this review helpful? Yes 1
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Joseph, The hotel staff and management would like to apologize that your stay was unpleasant. The hotel continues to upgrade the guestrooms and public spaces to ensure that each of our guest's enjoy their stay. The hotel team strives to exceed all of our guest's expectations and we look forward to delivering a great stay to you on your next... More

Tucson, Arizona
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 5, 2014

I read the reviews after I booked my weekend at the Cliff Castle Hotel; I was preparing myself for the worst. I was very pleased to find a nice clean room, air conditioning working great, very quiet etc. My only criticism I have is the coffee is terrible! Don't even ask to have a coffee pot brought to your room.... More

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Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Ann, Thank you for taking the time to share your experience. We are pleased to know that you enjoyed the restaurants and all of the amenities that the casino has to offer. We can assure you that your next stay with us will exceed all of your expectations. More

phoenix
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 2, 2014

Room was not as expected for the money paid and being "the hotel" if your at Cliff Castle casino which is a nice place. The room had the pool right outside which was nice but I had to fight with the patio door as the lock was all bent out of shape and I worried that someone could break in... More

Was this review helpful? Yes
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Mike, Thank you for taking the time to send us your comments regarding your stay. The hotel staff and management strive to deliver the best overall hotel experience for each of our guest's. The majority of comments about our hotel are very positive and your experience was certainly the exception and not the rule. We can assure you that we... More

Prescott, Arizona, United States
2 reviews
1 of 5 stars Reviewed August 17, 2014

We were severely disappointed with our room! Our troubles began, trying to get into the room as the door latch wasn't working right and it took 4 tries just to open the door. At first it just seemed plain (no fridge, coffee pot, No room safe at a casino Hotel!) Then it just went down from there. There was a... More

Was this review helpful? Yes
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Brian, The hotel staff and management would like to apologize that your stay was unpleasant. The hotel continues to upgrade the guestrooms and public spaces to ensure that each of our guest's enjoy their stay. The hotel team strives to exceed all of our guest's expectations and we look forward to delivering a great stay to you on your next... More

Tucson, Arizona
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 6, 2014

we recently toured the Casinos in the northerm part of the state. this was one of the stops on the"tour". i paid extra for the Wine Down Package, expecting to have a cold bottle of wine waiting in the room. when we got there the girl at the front desk handed me a brown paper bag with a couple of... More

Was this review helpful? Yes
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

The hotel staff and management would like to thank you for taking the time to send us your feedback regarding your stay with us. We apologize that the check in process was troubling and we are reviewing current procedures to identify where we can improve in the future. The entire staff works diligently to deliver the best overall hotel experience... More

Hampshire, United Kingdom
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 1, 2014

We stayed here overnight as a stop off on our way back to the airport as it was midway. Great value for money. The buffet dinner and breakfast was great with loads to choose from. Wish we had more time and had found it sooner. You don't have to be a gambler to enjoy this place.

Was this review helpful? Yes
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

David, Thank you for taking the time to send us your feedback regarding your stay with us and we are thrilled that you enjoyed your stay. The hotel staff and management take great pride in delivering exceptional customer service and overall hotel experience. We look forward to exceeding all of your expectations on your next visit with us. More

Harrisburg, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 30, 2014

The hotel doesn't look like much. Especially when you go to the back to get your room. We thought that it looked trashy. And it does on the outside. Could use some work there. But the room surprise us. It was very nice, with a balcony. The beds slept well. Not fancy, but I'm not planning on living there.

Was this review helpful? Yes 1
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Crystal, Thank you for taking the time to send us your feedback regarding your stay with us. The hotel staff and management take great pride in delivering exceptional customer service and overall hotel experience. We have had several guest's comment how much they love our beds and even have had a few that wanted to purchase our bedding. We look... More

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Additional Information about Cliff Castle Casino Hotel

Address: 555 Middle Verde Road, Camp Verde, AZ 86322
Location: United States > Arizona > Camp Verde
Price Range (Based on Average Rates): $
Number of rooms: 80
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Also Known As:
Lodge At Cliff Castle Hotel Camp Verde
Hotel At Cliff Castle
Cliff Castle Hotel
At Cliff Castle Hotel

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