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All 5 Camp Verde hotels

Cliff Castle Casino Hotel

555 Middle Verde Road, Camp Verde, AZ 86322
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Cliff Castle Casino Hotel
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34%
Ranked #5 of 5 hotels in Camp Verde
  • Overview
  • Reviews (95)
  • Photos (29)
  • Amenities
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  • Room tips (13)
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95 people have reviewed this hotel

Traveler rating
    8
    22
    25
    14
    26
See reviews for
19
37
9
7
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Harrisburg, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

The hotel doesn't look like much. Especially when you go to the back to get your room. We thought that it looked trashy. And it does on the outside. Could use some work there. But the room surprise us. It was very nice, with a balcony. The beds slept well. Not fancy, but I'm not planning on living there.

Was this review helpful? Yes
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Crystal, Thank you for taking the time to send us your feedback regarding your stay with us. The hotel staff and management take great pride in delivering exceptional customer service and overall hotel experience. We have had several guest's comment how much they love our beds and even have had a few that wanted to purchase our bedding. We look... More

scottsdale arizona
Contributor
16 reviews 16 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We had hoped for a fun night in the casino, a good dinner, and a quiet, relaxing room. Unfortunately we were 0-3. The room looked okay at first, but once we settled in, the flaws appeared. The A/C made a racket when it was running. Obviously an old unit - probably from when the motel was first built. We had... More

Was this review helpful? Yes
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

The hotel staff and management would like to apologize that your stay was unpleasant. The hotel continues to upgrade the guestrooms and public spaces to ensure that each of our guest's enjoy their stay. The hotel team strives to exceed all of our guest's expectations and we look forward to delivering a great stay to you on your next visit. More

Cumming, Georgia
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is NOT connected to the Casino, which was not a big deal for us; however, I think it is important for people to know that. There is a shuttle bus to take you to and from the casino. The rooms are not luxurious by any means, but functional and nice enough. The pillows are awful, so bring your... More

Was this review helpful? Yes 1
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Krisi, We appreciate you taking the time to send us your comments regarding the Cliff Castle Casino. The entire staff and management work diligently to deliver the best overall experience and we are thrilled that you enjoyed your stay. More

Glendale, Arizona
Senior Reviewer
6 reviews 6 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We only stayed one night and had almost everything we needed. We had really looked forward to the pool and hot tub but found both to scary to use. My husband thought they were going for a "Soup Theme" as the small pool seemed to be filled with chicken broth, but the hot tub was more like split pea soup.... More

Was this review helpful? Yes 4
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Joy, Thank you for sending us your feedback regarding your stay with us. We apologize for the issue with your neighbor and we are glad to hear that the hotel staff responded as quickly as possible. We look forward to exceeding all of your expectations during your next visit with us. More

Annapolis, Maryland
1 review
3 of 5 stars Reviewed 5 weeks ago

We stayed here for 5 days. Overall for the price it is a bargain. Some things that it would be helpful for a 1st time visit. they don't have coffee makers in the rooms but just ask and they will be you one and keep you supplied with coffee supplies. They also have coffee available 24 hrs a day in... More

Was this review helpful? Yes
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

James, Thank you for taking the time to send us your feedback regarding your stay with us. The hotel staff and management take great pride in delivering exceptional customer service and overall hotel experience. We look forward to exceeding all of your expectations on your next visit with us. More

Phoenix, AZ
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 27, 2014

Went for a little getaway with the family, room was ok, clean, everything worked fine. We were surprised they dont advertise the pool, which was small, but at least had one, with hot tub. They also dont advertise the free breakfast, which was a nice surprise, with the front desk saying they would have eggs and waffles...no waffles at breakfast... More

Was this review helpful? Yes 1
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Thank you for taking the time to send us your feedback regarding your stay with us. The hotel staff and management take great pride in delivering exceptional customer service and overall hotel experience. The hotel pool and free breakfast are great amenities and we will certainly do our best to advertise these amenities more. We look forward to exceeding all... More

Miami, Florida
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed May 14, 2014

I stayed here looking for a casino / hotel combo on the way from Phoenix to the Grand Canyon. Since this was near Montezuma's castle, which was my first stop, we selected it. The casino is up a hill from the hotel so its not ideal if you are looking to gamble. Also once we made it into the casino... More

Was this review helpful? Yes 1
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

The hotel staff and management would like to apologize that your stay was unpleasant. The hotel continues to upgrade the guestrooms and public spaces to ensure that each of our guest's enjoy their stay. The hotel team strives to exceed all of our guest's expectations and we look forward to delivering a great stay to you on your next visit. More

Phoenix, Arizona
Contributor
11 reviews 11 reviews
9 hotel reviews
2 of 5 stars Reviewed May 13, 2014

We stayed there because my husband conference meeting held at this hotel. All I can say is they have ugly room and stinks too. Also, the old lady at the front desk was grumpy and not very accomodating. ๐Ÿ‘Ž๐Ÿ‘Ž๐Ÿ‘Ž

Was this review helpful? Yes
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

The hotel staff and management would like to thank you for taking the time to send us your feedback regarding your stay with us. We apologize that the check in process was troubling and we are reviewing current procedures to identify where we can improve in the future. The entire staff works diligently to deliver the best overall hotel experience... More

Phoenix, Arizona
1 review
1 of 5 stars Reviewed May 13, 2014

This was hands down the worse place I have ever stayed. If you have someone in a wheelchair, this place cannot accommodate you. The hotel has one room with a bathroom that meets ADA standards. Unfortunately, the room is so small it only has one bed. They will give you a roll away but that's an extra $20. I guess... More

Was this review helpful? Yes
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Jennifer, Thank you for taking the time to send us your comments regarding your stay. The hotel staff and management strive to deliver the best overall hotel experience for each of our guest's. The majority of comments about our hotel are very positive and your experience was certainly the exception and not the rule. We can assure you that we... More

Glendale, Arizona
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 4, 2014

We have styed here a few times now and planning to stay there again this weekend. Everyone is extremely friendly, we always stay in the Jr Suite using their Wine Down package which a great deal. The local wine you are given is amazing and just a notte to buy that bottle of wine it would be 22.00-25.00 by itself.... More

Was this review helpful? Yes 1
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Robin, We are thrilled to be your "Favorite spot in the Verde Valley" and we appreciate your feedback. The hotel and casino are continuously running new packages with amazing amenities. We look forward to your next stay with us when your travels take you to the Verde Valley. More

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Additional Information about Cliff Castle Casino Hotel

Address: 555 Middle Verde Road, Camp Verde, AZ 86322
Location: United States > Arizona > Camp Verde
Price Range (Based on Average Rates): $
Reservation Options:
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Also Known As:
Lodge At Cliff Castle Hotel Camp Verde
Hotel At Cliff Castle
Cliff Castle Hotel
At Cliff Castle Hotel

29 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool
Official Description (provided by the hotel)
Close to it all! Whether you're coming up from the Valley, just passing through town, or looking to escape from your daily life, The Hotel at Cliff Castle is exactly what you're looking for. Spend the night playing, dining, and partying in the Casino, then take a load off and let us take care of you. With more than 80 rooms, we can accommodate you and your friends, and we're only minutes away from numerous local attractions such as Montezuma Castle, Montezuma Well, Sedona, and many other Verde Valley points of interest ... more   less 
Number of rooms
80

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