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Cliff Castle Casino Hotel

555 Middle Verde Road, Camp Verde, AZ 86322
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Cliff Castle Casino Hotel
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Cliff Castle Casino Hotel
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112 reviews from our community

Traveler rating
    10
    24
    29
    17
    32
See reviews for
22
49
8
7
Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Gilbert, Arizona
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

My family was put here for a 3 nights stay for a promotion from Diamond Star Resorts. We checked in late so we did not have much time to do anything about the room at that time, but the next morning we felt like we had been bitten. The floor had a bunch of stains on it and the walls... More 

Was this review helpful? Yes
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Bret, Thank you for taking the time to send us your comments regarding your stay. The hotel staff and management strive to deliver the best overall hotel experience for each of our guest's. The majority of comments about our hotel are very positive and your experience was certainly the exception and not the rule. We can assure you that we... More 

Indianapolis, Indiana
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We had a fun time at this place.The rate was reasonable for a Friday night at a casino location, the staff was polite, and service good. The shuttle to the casino up the hill was prompt, ran 24/7, and dropped you at the door to your room. There was coffee in the room and a complimentary breakfast buffet. There was... More 

Was this review helpful? Yes 1
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

We appreciate your feedback regarding your stay with us. The hotel staff and management work diligently to deliver an exceptional experience for each of our guests and we are thrilled to know that you enjoyed your stay. We look forward to welcoming you back during your next visit to the Camp Verde / Sedona area. More 

Show Low, Arizona
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A good place to stay if you are visiting the many attractions of the verde valley. It offers all the necessities, clean rooms, comfortable beds, great scenery, and a complimentary breakfast, for an affordable price. The rooms have private outside balconies. The breakfast offers hot entree like eggs and sausage as well as the usual cereal, waffles, juice, and rolls,... More 

Was this review helpful? Yes 1
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Thank you for taking the time to send us feedback regarding your stay with us. The entire hotel team strives to deliver the best overall experience for each of our guest's and we are thrilled to know that you enjoyed your stay. We look forward to seeing you again when your travels take you to the Camp Verde/Sedona area. More 

Scottsdale, Arizona
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

After looking for rooms in Sedona this Hotel was reviewed well being located about 20 mins. south. The hotel isn't connected to the casino. The room was colder than it was outside, the beds were horrible and the room looked as though it hadn't been cleaned since the last use. Don't fall for the misleading greatness that is posted on... More 

Was this review helpful? Yes
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Rob, Thank you for taking the time to send us your feedback regarding your stay. The hotel staff and management apologize that your stay was unpleasant and we can assure you that your next stay with us will exceed all of your expectations. More 

Prescott, AZ
Contributor
16 reviews 16 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 18, 2014

The hotel (which is not physically connected to the casino) is nice, but lacking in some amenities. The suite we had was spacious, with lovely beds and bedding. However, the "kitchen" was nothing more than a microwave on top of a cabinet, with a coffee maker. That was ok, as we only spent one night and took in their nice... More 

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Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Sequel, Thank you for your feedback on your stay and we value your insight. The towel issue mentioned in your review has been resolved and we look forward to exceeding all of your expectations during your next stay with us. More 

Tempe, Arizona
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 3, 2014

Basically, a place to stay the night. Walls are thin, especially in bath, parking is outside room door on bottom level so, headlights shine in room, a bit dated. However, bed was comfy, room clean, shower water hot.

Was this review helpful? Yes
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Stephanie, We appreciate your compliments regarding your stay with us. The hotel management and staff work diligently to deliver the best overall hotel experience for each of our guests and we look forward to seeing you on your next visit to the Camp Verde area More 

Tucson, Arizona, United States
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 17, 2014

We arrived at night, and thought the casino and hotel were together. They are not, they are completely separate from each other. You can't even walk to each one, you have to take a shuttle. There are no signs indicating where the hotel lobby even is, so of course we accidentally went to the casino. We left our car there... More 

Was this review helpful? Yes 6
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Thank you for taking the time to send us your feedback. The staff works diligently to deliver the best overall experience for each of our guest's and we look forward to exceeding all of your expectations during your next stay. More 

Tempe
Reviewer
5 reviews 5 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed November 9, 2014

This is not our first trip to the Cliff Castle Casino by far, but our last they just need do it! and build a adjacent hotel something nice, we always give them another chance and again we come back disappointed. This time our room smelled like smoke even thou it is a non-smoking room they smoke in the patio area... More 

Was this review helpful? Yes 3
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

Susie, Thank you for taking the time to send us your comments regarding your stay. The hotel staff and management strive to deliver the best overall hotel experience for each of our guest's. The majority of comments about our hotel are very positive and your experience was certainly the exception and not the rule. We can assure you that we... More 

Tacoma, Washington
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 4, 2014

Good welcome with arrival at the hotel. Good clue that hotel would be great with quality design of the hotel. We are there for two nights.... THEN, Our room was low to poor on arrival, yes our car was parked just outside, yes, we kept our valuables locked in the car, Worse than anything, the maids DID NOT clean our... More 

Was this review helpful? Yes
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

The hotel staff and management would like to apologize that your stay was unpleasant. The hotel continues to upgrade the guestrooms and public spaces to ensure that each of our guest's enjoy their stay. The hotel team strives to exceed all of our guest's expectations and we look forward to delivering a great stay to you on your next visit. More 

Chicago, Illinois
Top Contributor
50 reviews 50 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 11, 2014

Nothing fancy but clean and good location. 20 mins from Sedona or Clarkdale. The free breakfast is the normal, eggs, toast, waffles etc. For the money I think it is a great place. This was a third time staying here.

Was this review helpful? Yes 2
Investorshm, Guest Relations Manager at Cliff Castle Casino Hotel, responded to this review

We appreciate your compliments regarding your stay with us and want to thank you for being a return customer. The hotel management and staff work diligently to deliver the best overall hotel experience for each of our guests and we look forward to seeing you on your next visit to the Camp Verde area. More 

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Additional Information about Cliff Castle Casino Hotel

Address: 555 Middle Verde Road, Camp Verde, AZ 86322
Location: United States > Arizona > Camp Verde
Price Range (Based on Average Rates): $
Number of rooms: 80
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Also Known As:
Lodge At Cliff Castle Hotel Camp Verde
Hotel At Cliff Castle
Cliff Castle Hotel
At Cliff Castle Hotel

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