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Extended Stay America - Frederick - Westview Dr.

2.5 of 5
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5240 Westview Dr, Frederick, MD 21701
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1 room 1 guest
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Extended Stay America - Frederick - Westview Dr.
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64 Reviews from our TripAdvisor Community

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Traveler rating
    24
    17
    9
    7
    7
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17
6
4
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Russian first
  • Any
English first
  • All months
    (64)
  • Mar-May only
    (17)
  • Jun-Aug only
    (25)
  • Sep-Nov only
    (13)
  • Dec-Feb only
    (9)
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Philadelphia, Pennsylvania
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel was adequate and the room was quiet. It had a full kitchen, but no utensils - they were available upon request, we did not need them. Was a good location for visiting family in the area. We had a smoking room, it was a little smelly, but no other rooms were left.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you were pleased with your spacious, quiet room during your visit. I apologize that we only had smoking rooms available; however, it's great to hear that you enjoyed your stay overall. Thank you for choosing Extended Stay America. We hope to see you... More 

Frederick, Maryland
1 review
5 of 5 stars Reviewed 4 weeks ago

Great hotel superb staff very friendly and very helpful. Which hotel have you ever been to where the manager (Brock) brought my delivery to my room because i have a broken ankle at the moment. AWSOME place to stay for a night or two or a month or two. They make me feel at home in Maryland and im from... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review

We appreciate you taking the time to write a review of our hotel. We are so glad to hear that our staff made your stay so enjoyable. We strive to provide guests with all the comforts of home, and I am grateful for your feedback. Thank you again for your kind words. The staff and I would love to provide... More 

Savannah, Georgia
1 review
2 of 5 stars Reviewed July 28, 2015

I booked this hotel well in advance of my stay. I was provided with size and location (Queen near the front desk) as I requested however, the room was desperately in need of renovation. Honestly, it was beyond needing a cleaning. Yet, the front desk staff was very accomodating, specifically Taylor. She heard my concerns and offered resolve but I... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review

I appreciate you taking the time to write a review of your recent stay with us. We appreciate the kind comments about our staff; however, we apologize that your experience was below your expectations. I discussed your comments with the team so that we can ensure that an experience like yours is not repeated. Thank you very much for providing... More 

1 review
5 of 5 stars Reviewed July 27, 2015

People were amazing at this hotel. The staff was on their game and took great care of us. They really cared about our stay and making us comfortable. The room was clean and the facilities well maintained. I would definitely stay here again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am thrilled to read that we were able to provide you with a home away from home experience! I truly appreciate your kind comments regarding our friendly staff and clean rooms. Thank you for choosing Extended Stay Hotels. We hope we have the... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 7, 2015

I have been having to stay at extended stay for quite a few months and I feel very comferable and at home its very quite, clean and safe place . I've stayed at quite a few hotels and this hotel was the absolute best. The employees are amazing and go out of their way to help and make me feel... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad to hear that our staff was able to provide you with a wonderful stay. I will be sure to share your kind words with our team. Thank you for choosing Extended Stay America. We hope to see you again soon. More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 6, 2015

Worst experience with this hotel! Booked for 2 nights, called ahead and told the staff when I will be arriving! Was on the road for hours! I arrived and called, no one answered. The main office got on the phone, and stated that maybe the employee had a hectic day and forgot to take the phone for overnight! Twenty minutes... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The issues you described are unacceptable, and I sincerely apologize for your experience. I am speaking to our front desk team to make sure this doesn't happen again. Thank you very much for providing us with your feedback. I would really appreciate it if... More 

Grasonville
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed July 2, 2015

I found a great deal on this hotel and decided to give it a try. Location wasn't bad. Not too far off the interstate. Close to restaurants. I was surprised by how small the room was for being an extended stay type of place. The check in clerk informed us that if we wanted to stay an additional day, we... More 

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Pompano Beach, Florida
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 30, 2015

Last minute hotel choice was superb. VERY clean and quite location. Front desk clerk (Taylor) was the sweetest. As a mom/daughter trip I felt very safe. There is a town center across the street that my daughter enjoyed. Only minutes to the mountains. It was nice having a kitchen area in the room. WE WILL BE BACK soon.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review

I appreciate you taking the time to write a review of your experience with us. I am very happy to read your remarks about our Team Lead, Taylor. Thank you very much for providing us with your feedback. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future. More 

Kalamazoo, Michigan
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 12, 2015

My husband and I travel extensively, from Montana to Maine, and we generally look for value in terms of price and comfort. This ESA was a bit more expensive than we usually like, at $94.99/night, but it seemed to be the going rate and it was in a convenient location for our trip, so we took the plunge. Nice room,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation in regards to our clerk you described is unacceptable, and I sincerely apologize for your experience. I am speaking to our front desk team to make sure this doesn't happen again. Thank you very much for providing us with your feedback. I... More 

Kill Devil Hills, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 17, 2015

I've used other "long-stay" hotels in the past, and unfortunately these brands were not available in the location I was visiting. So, I booked with Stay American in Frederick, MD. Big Disappointment. I'll not use them again. The room was dated and worn. The plumbing was bad..the shower "sang" while using the hot water. I was unaware when making the... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The issues you described are unacceptable, and I sincerely apologize for your experience. Please know we apologize for the misunderstanding regarding our housekeeping services and dishware policy, as these policies should have been reviewed with you upon check-in. We provide housekeeping services to guests... More 

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