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All 21 Frederick hotels

Extended Stay America - Frederick - Westview Dr.

2.5 of 5 Hotel   |   5240 Westview Dr, Frederick, MD 21701
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Extended Stay America - Frederick - Westview Dr.
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Ranked #13 of 21 hotels in Frederick
A recent review
5 of 5 stars Reviewed February 15, 2014
petros c Frederick, Maryland
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40 people have reviewed this hotel

Traveler rating
    14
    12
    7
    2
    5
See reviews for
8
3
2
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Brooklyn, New York, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed February 18, 2014

1 - there was no one at teh front desk to check me in and I had to wait 10 minutes for someone 2 - the cooling/heating was not on so I came into a freezing room as it was below freezing outside 3 - the bed was extremely hard and uncomfortable 4 - no one made up the bed... More

Was this review helpful? Yes 1
Frederick, Maryland
1 review
5 of 5 stars Reviewed February 15, 2014

Wow let me say what an experience. This was the best decision I have ever made. First off let me say they gave me such a great deal! The help at the front desk could not have been better and got me in and out like fast food! Everyone was so helpful and welcome and I felt right at home.... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review

I appreciate you taking the time to write such a wonderful review. I’m pleased to hear that we were able to provide you with an enjoyable stay at a great value. As well, I’m glad that you found our staff to be welcoming and helpful during your stay with us. Thank you again for sharing your experience. We look forward... More

Frederick, Maryland
2 reviews
1 of 5 stars Reviewed January 12, 2014

Thought we got a great deal for $100. Went to pull the covers off the bed and found all sort of hair on the pillows, sheets, etc. Absolutely disgusting. Linens look like they are the original when the hotel opened. Marker marks also on linens. When we called the front desk, the receptionist told us to come to the front... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review

I appreciate you taking the time to write a review about your stay at our hotel. The level of service you described is not acceptable, and I sincerely apologize for your experience. As this hotel's manager, I can assure you that our team will be coached and retrained so that these types of issues do not happen again in the... More

Frederick, Maryland
2 reviews
1 of 5 stars Reviewed January 1, 2014

Barking dogs Christmas Eve. Staff could care less. I called police. Broken doors, toilets, toaster, TV remotes….goes on and on. I was here April 2013 and my stay was wonderful, BUT this time, 12/24/13 thru 1/2/2014, was a nightmare!!!

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Contributor
12 reviews 12 reviews
3 of 5 stars Reviewed November 7, 2013

This is a good bargain compared to hotels in the area. It is basic, comfortable, with few amenities. It does have a small kitchen. Some kitchens have granite counters. Mine did not. No hair dryer. No cleaning service til checkout. Only decaf coffee in room. No lotions. Worn but acceptable towels. Good bed. I downgraded on cleanliness because on the... More

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Gurgaon
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 6, 2013

This hotel is now improved a lot..room amenities, themes, reception and introduced breakfast. Now internet is free. Earlier they were charging 5$ one time charge. Good for stay and it is really an extended stay of your home.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed all of the improvements we have made since your last stay. We were glad that have you stay with us again and we hope you will continue to in the future as your travels bring you back to our area. More

Newton, Kansas
Top Contributor
95 reviews 95 reviews
31 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed July 29, 2013

After checking the prices of several other hotels in the area, we decided to check the Extended Stay. We were only driving through the area and didn't need anything fancy, so it was a good choice for us. So, if you pay less, you shouldn't expect all the frills. We were pleasantly surprised that our room was nice, and it... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review

Thank you for taking the time to fill out a recent review of our property in Frederick. I was pleased to hear that you enjoyed your stay at our property, especially your clean room. As well, I am glad that you liked our grab-and-go breakfast and our friendly staff. We hope that on your travels we see you back not... More

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 8, 2013

Bathroom-no shampoo No conditioner No hairdryer Dirty toilet Bed- just terrible. I didnt sleep well Found a spider crawling on my pillow Room - I thought there were bulls running around upstairs. Cheaply built building. Breakfast- what breakfast? no coffee ready! Had to wait 10 minutes. No thanks!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review

Thank you for the feedback about your stay at our hotel. I was disheartened to read that we were not able to provide you with a 100% satisfactory stay. Please accept our apologies. Using your remarks as an example, I am working with the staff to improve our daily procedures in order to provide better stays for guests moving forward.... More

Tampa, Florida
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 5, 2013

We stayed overnight prior to Memorial Day after visiting nearby Monocacy Battlefield. The location is near a mall and with alot of choices for dining. The hotel itself is near several hotels in a side street from the mall area and in a very good location. Great hotels always seem to have a friendly reception staff - and you will... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Frederick - Westview Dr., responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you had such a wonderful trip and stay with us. Thank you again for sharing your experience. We would love to see you again, should your travels bring you back to our area. More

Salz, Deutschland
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed June 5, 2013

We were surprised how clean and comfortable this place was. The bed was especially comfortable. We rented motorcycles from the Harley dealership nearby too. Breakfast was OK, but went to the nearby IHOP for a warm breakfast.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review

Daniel - I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed your clean, comfortable room. We hope you had a good time riding the motorcycles you rented! Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More

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Additional Information about Extended Stay America - Frederick - Westview Dr.

Also Known As:
Frederick Extended Stay
Address: 5240 Westview Dr, Frederick, MD 21701
Phone Number:
Location: United States > Maryland > Frederick
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #13 of 21 hotels in Frederick
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Frederick - Westview Dr. 2.5*
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