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All 21 Frederick hotels

Extended Stay America - Frederick - Westview Dr.

2.5 of 5 Hotel   |   5240 Westview Dr, Frederick, MD 21701
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Ranked #13 of 21 hotels in Frederick
A recent review
4 of 5 stars Reviewed July 6, 2014
SouthernGrace1509
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  • Reviews (46)
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46 people have reviewed this hotel

Traveler rating
    16
    14
    7
    2
    7
See reviews for
11
3
2
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Fort Drum, New York
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

The front clerk was an absolute nightmare. She was unfriendly and rude. The condition of the room was absolutely DISGUSTING. There were stains on the mattress covers of BOTH beds. The room smelled of cigarette smoke (the entire floor did in fact and it was "non smoking"). There were stains all over the walls in every room. I took some... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so sorry that you received such poor service from our front desk staff. As this hotel's manager, I can assure you that I will be meeting with my staff to discuss customer service standards to prevent your experience from being repeated. As... More

1 review
4 of 5 stars Reviewed July 6, 2014

My first impression of the extended stay was beyond exceeded my expectations of service, Taylor Turner is an excellent host and front desk clerk that will help anyway she can to make people happy and satisfied while staying here.

Was this review helpful? Yes
Durham NC
Contributor
15 reviews 15 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 21, 2014

Was traveling with an elderly parent for a family event in town. One room was a handicap access room which met the needs for the parent. While it is designed for a long term business stay, the only two drawbacks on the handicap room is 1) there is no adjoining access to this room from another room (we had two... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review

We appreciate you taking the time to write a review of our hotel. We are glad that we were able to accommodate you and you parent. We are pleased that you enjoyed your clean room and our fully equipped kitchens. Once more, thank you for posting your review. We look forward to having you visit with us again in the... More

Frederick, Maryland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 15, 2014

Housekeeping horrible!!! Staff attitude sucks royally! Free wifi doesn't work. Asked for missing utensils and didn't get it. Staff forgot to bring clean towels after I took the dirty ones to the front desk. Room was cleaned twice in 5 weeks and when I called to ask them to clean my room I was told they had already cleaned it... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review

Thank you for taking the time to write a review about our hotel. We are very disappointed to hear about your experience and that our hotel did not meet your expectations. We will conduct a staff meeting to ensure that our entire hotel is meeting our high standards. We will also be working with our housekeeping staff on a new... More

Lakewood Ranch, Florida
Contributor
16 reviews 16 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 4, 2014

My wife and I stayed at the Extended Stay in Frederick, Maryland from 9 to 18 June 2014. This was our second stay out first being a year ago. It is located in a quiet section of Frederick and yet close to a shopping center with restaurants, movie and retail stores. The staff was very friendly and accommodating. We stayed... More

Was this review helpful? Yes
Frederick, Maryland
1 review
5 of 5 stars Reviewed April 25, 2014

The receptionist name chastity is great make us feel welcome ,and accommodated us . we came in before checking time. The price is great specially if you stay for a week.the property is located right next to a shopping center and the golds gym which is great.

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Brooklyn, New York, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed February 18, 2014

1 - there was no one at teh front desk to check me in and I had to wait 10 minutes for someone 2 - the cooling/heating was not on so I came into a freezing room as it was below freezing outside 3 - the bed was extremely hard and uncomfortable 4 - no one made up the bed... More

Was this review helpful? Yes 2
Frederick, Maryland
1 review
5 of 5 stars Reviewed February 15, 2014

Wow let me say what an experience. This was the best decision I have ever made. First off let me say they gave me such a great deal! The help at the front desk could not have been better and got me in and out like fast food! Everyone was so helpful and welcome and I felt right at home.... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review

I appreciate you taking the time to write such a wonderful review. I’m pleased to hear that we were able to provide you with an enjoyable stay at a great value. As well, I’m glad that you found our staff to be welcoming and helpful during your stay with us. Thank you again for sharing your experience. We look forward... More

Frederick, Maryland
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 12, 2014

Thought we got a great deal for $100. Went to pull the covers off the bed and found all sort of hair on the pillows, sheets, etc. Absolutely disgusting. Linens look like they are the original when the hotel opened. Marker marks also on linens. When we called the front desk, the receptionist told us to come to the front... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review

I appreciate you taking the time to write a review about your stay at our hotel. The level of service you described is not acceptable, and I sincerely apologize for your experience. As this hotel's manager, I can assure you that our team will be coached and retrained so that these types of issues do not happen again in the... More

Frederick, Maryland
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 1, 2014

Barking dogs Christmas Eve. Staff could care less. I called police. Broken doors, toilets, toaster, TV remotes….goes on and on. I was here April 2013 and my stay was wonderful, BUT this time, 12/24/13 thru 1/2/2014, was a nightmare!!!

Was this review helpful? Yes
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Additional Information about Extended Stay America - Frederick - Westview Dr.

Address: 5240 Westview Dr, Frederick, MD 21701
Phone Number:
Location: United States > Maryland > Frederick
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Frederick - Westview Dr. 2.5*
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Also Known As:
Frederick Extended Stay

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Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
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Number of rooms
101

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  • At what time does the pool open each day?

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