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Holiday Inn Frederick Hotel & Conference Center

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5400 Holiday Drive, MD, Frederick, MD 21703
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1 room 1 adult
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Holiday Inn Frederick Hotel & Conference Center
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185 Reviews from our TripAdvisor Community

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Gettysburg, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

I was there a couple weekends back ant it was great. The staff was amazing from start to finish. At check in I was done within less than a minute. Nikita gave me my keys and I filled out my paper and as she is showing me the map I said that's it? She responded yup we are all done.... More 

Helpful?
Thank Soccermom23454
Katelyn R, Guest Relations Manager at Holiday Inn Frederick Hotel & Conference Center, responded to this review

Dear Soccermom23454, What a terrific review, thank you for your kind words! My mother always said don't judge a book by it's cover; I'm glad you subscribed to the same philosophy and decided to come and experience all that we have to offer. We were so happy to hear that you had a memorable experience with our dedicated staff. We... More 

Washington
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed as part of a two day conference. Rooms are all on 1 floor and there are no drapes to block the light coming from the parking lot. Headlights of cars coming and going glared through the sheer curtains as well as security lighting. The "drapes" that are there are for decoration only and I was tempted to take them... More 

Helpful?
Thank mullknapc
Katelyn R, Guest Relations Manager at Holiday Inn Frederick Hotel & Conference Center, responded to this review

Dear Mullknapc, We were distressed to learn of your disappointment with your stay. I am rather perturbed to read that you had so much trouble with your drapes. How frustrating it must have been to deal with headlights and streetlights disrupting your sleep cycle! I wish you would have told someone at the desk when you first discovered the issue... More 

Henderson, Nevada
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As I said, I stayed again. This is a decent property in a confusing location. You'll need a car to eat off-premises (I've never tried the room service). Last time I stayed in the summer - this time was in winter. Climate control was okay but irritating - I was always a little bit too cold or bordering on 'I'm... More 

Helpful?
Thank CallMeSirLee
Katelyn R, Guest Relations Manager at Holiday Inn Frederick Hotel & Conference Center, responded to this review

Hello CallMeSirLee, Thank you for sharing your comments about your recent experience with us. Guest feedback is essential in order to strive for great service and product. We would love to welcome you back when it is warmer outside so you can try our lovely restaurant. Thank You, Katelyn More 

Canton, Michigan
Level Contributor
52 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is in desperate need of a renovation....quick. The staff was very friendly, but that hardly made up for the lower quality hotel. Lobby restrooms were VERY far and inconvenient for the meeting rooms. Restaurant for dinner left a lot to be desired (prices, quality, availability, etc). Would encourage you to spend your money at a different facility!

Helpful?
Thank Concerned38
Katelyn R, Guest Relations Manager at Holiday Inn Frederick Hotel & Conference Center, responded to this review

Dear Concerned38, I am glad you brought your concerns about your stay to my attention. It should please you to know that a renovation is on the horizon for us in the next 3 months. We are very sympathetic to the concerns you raised about the restroom locations in regards to the conference space. Fortunately we do have a wide... More 

Orlando
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

First, I am a Spire elite member with IHG rewards. They did not acknowledge this at all during my check in nor did they upgrade my room without me asking. This hotel is old and dated. It has a confusing layout. The room although comfortable was dirty. The TV is small. The A/C worked but was not efficient. I have... More 

Helpful?
Thank Toddsr
Katelyn R, Guest Relations Manager at Holiday Inn Frederick Hotel & Conference Center, responded to this review

Dear Toddsr, First and foremost, thank you for being a Spire member, we truly appreciate our return guests, especially those within the IHG family. We are extremely sympathetic to your concerns about your stay. We are very sorry that your experience was definitely not what you were expecting and hope you will accept our apologies for that. Our greatest mission... More 

Chesnee, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

This past weekend me and my family said at the Holiday Inn Frederick. This hotel was okay. The staff working at this hotel was great! The lobby was beautiful and the dining room was great. Then down side to this stay was the recreation area. To me that was the reason I chose this hotel it looked child friendly. To... More 

Helpful?
Thank Bobby S
Katelyn R, Guest Relations Manager at Holiday Inn Frederick Hotel & Conference Center, responded to this review

Hello Bobby S., Thank you for your sincere review of our hotel. We are privileged to have an excellent staff throughout the hotel and we will be sharing your kind comments with them! After your enjoyment in the other areas of the hotel, we were particularly disappointed to hear about your less than acceptable experience with the pool & sauna... More 

District of Columbia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I have stayed here many times. The good is certain people qualify for a breakfast included and the breakfast is great. All hot, fresh, and ready. The restaurant service is good, the atmosphere nice and quiet for those of us still waking up. This property became non-smoking a few years ago but somebody forgot to tell the guests. Many guests... More 

Helpful?
Thank Able L
Katelyn R, Guest Relations Manager at Holiday Inn Frederick Hotel & Conference Center, responded to this review

Dear Able L., We were disappointed to learn of the issues with your stay, we appreciate you taking the time to share your comments regarding your recent visit. We are extremely saddened to hear about your less than acceptable experience with our amenities. The hot tub was taken out in the Fall of 2015 and will remain permanently out of... More 

Tampa, Florida
2 reviews
5 of 5 stars Reviewed 5 weeks ago

My family and I checked in on 12/31 for a New Year's Eve get a away. We were immediately greeted with a smiling face. Nakitta was at the front desk and had such an upbeat and genuine personality even at 10:30pm. Even goes to say with when we checked out She was still there and still smiling even after pulling... More 

Helpful?
Thank Sarah K
Katelyn R, Guest Relations Manager at Holiday Inn Frederick Hotel & Conference Center, responded to this review

Greetings Sarah K, Thank you for your wonderful words, we sincerely appreciate your comments and compliments. I cannot tell you how satisfying it is to read a review that describes exactly what we strive for, and rest assured we will be sharing your kind words with Nikita. We look forward to seeing you again! Thank You, Katelyn More 

Burnsville, North Carolina
1 review
1 of 5 stars Reviewed December 27, 2015 via mobile

I came to this hotel because it is a halfway point between states for me and my boyfriend. He is in the military. We had a good stay, and even ate dinner at the restaurant. It was all good until we checked out and was told that the bill we received...was all that we could be charged. Okay..so the next... More 

Helpful?
Thank Kasey J
Katelyn R, Guest Relations Manager at Holiday Inn Frederick Hotel & Conference Center, responded to this review

Dear Kasey J, I appreciate you taking the time to share your experience. I am very sorry to hear that you had such a bad stay. For that, please accept my most sincere apologies. Since the manager you spoke with left suddenly, we reopened your account and looked into the billing issue. Please be aware that as of 12/28 we... More 

Mebane, NC, USA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 27, 2015

Not fancy but clean. Very nice front desk and maintenance person. Our "key cards" didn't work but the maintenance man accompanied us to make sure the replacements did. The lamps weren't plugged in, so at first we thought they didn't work. That took a little investigation and I suspect many people would have assumed they were broken. Also no elevator,... More 

Helpful?
Thank annmoss
Katelyn R, Guest Relations Manager at Holiday Inn Frederick Hotel & Conference Center, responded to this review

Dear AnnMoss, We truly appreciate you taking the time to share your comments regarding your recent visit. I am terribly disappointed to read that you had so much trouble with the lamp; how frustrating that must have been upon arrival! Unplugged lamps are not a standard here. We are pleased to hear that you resolved the situation, and we look... More 

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