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Holiday Inn Frederick Hotel & Conference Center

3.0 of 5
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5400 Holiday Drive, I-270 @ Route 85, Frederick, MD 21703
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Holiday Inn Frederick Hotel & Conference Center
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Ranked #16 of 22 Hotels in Frederick
A recent review
5 of 5 stars reviewed 3 days ago
Nicole S Frederick, Maryland
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154 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Frederick, Maryland
1 review
5 of 5 stars Reviewed 3 days ago NEW

Our Front desk attendant, Jessee, was awesome. We have stayed here almost every week for the past 6 months and he always hooks us up. Other front desk associates did not always do this for us. .. ... .... ... ... .. .

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Silver Spring, Maryland
Top Contributor
104 reviews 104 reviews
48 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Three night stay for work started out with front desk telling me there had been a mistake with my reservation. I would have to move rooms after the first night or they offered to put me up in a nearby property. I understand that things sometime go wrong a bit and opted to stay and move as I would be... More 

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Martinsville IN
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 4 weeks ago

First two GOOD attributes. This hotel is pet-friendly, which is very important to us. And the hotel is in a good location, with easy access to many restaurants, shops and other features. The BAD started when the hotel completely failed to fill our reservation as we requested and the front desk clerk insisted that they could not guarantee specific room... More 

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IHGCare, Guest Relations Manager at Holiday Inn Frederick Hotel & Conference Center, responded to this review

Dear JCR059, First of all, thank you for choosing our hotel, and for taking the time to write a detailed review. It is nice to know that our location was suitable for your travel needs. On the other hand, we sincerely apologize for the shortcomings, particularly with your room request and the level of service you have received. Guest feedback... More 

Frederick, Maryland
1 review
4 of 5 stars Reviewed April 16, 2015

I would like to say that while I have had to move to a hotel with my daughter we have stayed at several hotels and wasn't treated so nice but here at the Holiday Inn we have been treated wonderful and Koletta who works the front desk is the best, she goes above and beyond to make the guest fill... More 

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Miami, Florida
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 12, 2015

When you enter the hotel it sort of takes you back in time to possibly the 80s. Dull wall colors throughout as well as lifeless wallpaper will give you the first welcome. The rooms are also outdated, very basic and rural road motel looking. The price justifies selecting this hotel for those on a budget. If the visual aspect of... More 

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IHGCare, Guest Relations Manager at Holiday Inn Frederick Hotel & Conference Center, responded to this review

Dear a h, Thank you for taking the time to review our property. We are delighted to read your positive feedback about the friendly staff, clean rooms and good location of the hotel. It is our goal to consistently ensure our facilities and service are superior and we strive to provide rates that are competitive in the area. We are... More 

Senior Contributor
29 reviews 29 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 11, 2015

Enjoyed our poolside room in this gem. A throwback to what hotels were like in yesteryear but updated and keeping with the times. Bed, linens, etc. we're all clean and comfy. Location to pool and hot tub were perfect. Small workout room. Breakfast buffet was sufficient although for $10.99 I would consider the local Waffle House. Room was a perfect... More 

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Frederick, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 21, 2015

This is my third stay here. Darned if I didn't forget my swim suit again. Jesse at the check in had the idea to sell inexpensive swim suits a the hotel guest shop. I think he is brilliant and would have bought two by now. Its a very good hotel at a decent price. Just wish I had a suit... More 

Was this review helpful? Yes 1
Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 10, 2015

The hotel is a great deal for the price. Buffet breakfast is included. The rooms are a bit outdated (& the channel guide didn't match the tv whatsoever) but I was comfortable all 3 nights I was there. It was nice to have the pool & jacuzzi (especially because everyone was stuck during a snowstorm). Entire staff was great -... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Frederick Hotel & Conference Center, responded to this review

Dear Shelly B, Thank you for taking the time to write us a review regarding your recent stay. I really appreciate and wish to thank you for the warm comments intended for the staff. It is also very nice to know that you had a comfortable stay with us. On the other hand, I am sorry that you had some... More 

Connecticut
Top Contributor
90 reviews 90 reviews
23 hotel reviews
62 helpful votes 62 helpful votes
1 of 5 stars Reviewed March 2, 2015 via mobile

Let me begin by saying that I am a gold member and have been here for 2 hours so far. First they actually don't care about your status - no dedicated line even though there is a sign - several people got taken care of ahead of me until I spoke up. Second - Restaurant and Bar - no one... More 

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IHGCare, Guest Relations Manager at Holiday Inn Frederick Hotel & Conference Center, responded to this review

Dear CatConnecticut, Thank you for bringing this to our attention. I’m very sorry to hear about the poor service you experienced on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D... More 

Drexel Hill, Pennsylvania, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 30, 2014

I had a new credit card that had only been used twice. Once to make the reservation and once to check in. The morning after I checked in my card came up fraud. I asked for a manager and emailed corporate and still have heard nothing back (4 days now). I do not feel safe to stay here again, which... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Frederick Hotel & Conference Center, responded to this review

Dear Jeanne M, Your taking some time out of your busy day to bring this matter to our attention is much appreciated. It is regretful to see that you were not able to fully enjoy your stay with us due to the billing issue that you have encountered. In our effort to attain 100% guest satisfaction, I would love the... More 

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