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All 21 Frederick hotels

Holiday Inn Frederick Hotel & Conference Center

3.0 of 5 Hotel   |   5400 Holiday Drive, I-270 @ Route 85, Frederick, MD 21703
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Ranked #13 of 21 Hotels in Frederick
A recent review
3 of 5 stars reviewed 2 days ago
paymeami2 Gettysburg, PA
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138 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Gettysburg, PA
Top Contributor
151 reviews 151 reviews
18 hotel reviews
199 helpful votes 199 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I booked through booking.com and after checking trivago.com I think I got the best rate at $116 for a king room. The check in guy was alone and busy and took phone calls over helping me at the desk while he was in process with me. I believe customer service rules is put the caller on hold and help the... More

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CARLISLE
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I booked this hotel on Priceline at the last minute Saturday. We were staying Saturday night while we did a quick trip to the wineries close to Frederick. Priceline chose the hotel and I didn't even read the reviews until we got there. Price was $72.00 including taxes which I felt was fair. Not sure what all the negative reviews... More

Was this review helpful? Yes
John E, General Manager at Holiday Inn Frederick Hotel & Conference Center, responded to this review

Dear Carol S, I can't thank you enough for your wonderful comments regarding your recent stay with us! We work hard to provide our guests with an exceptional guest experience both from the comfort of their room to the service we provide and it looks like we were able to deliver on both during your stay. I am sorry the... More

Edison, New Jersey
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The receptionist needs to be more accommodating to guest needs. She was rude about our rate. When we booked two rooms for our nieces debut we were supposed to receive a discounted rate due to the party, the 800# we called charged us more than the party designated rate, she refused to help us with the adjustment of rate and... More

Was this review helpful? Yes 1
John E, General Manager at Holiday Inn Frederick Hotel & Conference Center, responded to this review

Thank you for your comments regarding your recent stay at my hotel. We are committed to providing excellent customer service and I am disappointed that you did not have a better experience. I have addressed your concerns with the staff at the Front Desk so that we can improve our service and ensure that guests have wonderful stays. Please consider... More

Cleveland, Ohio
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Nice stay; Jessie at front desk was friendly and helpful; said rooms will be renovated soon by new management. I found room clean, quiet and very adequate. Gave me 2 beds when I requested. Frederick is a terrific town with a lot to do.

Was this review helpful? Yes 2
John E, General Manager at Holiday Inn Frederick Hotel & Conference Center, responded to this review

Thank you very much for your recent review of my hotel and staff. It is wonderful to see you enjoyed your stay and that my staff, Jessee in particular, were helpful and friendly. Customer service is very important to us as well as ensuring a clean and comfortable stay. I will make sure to recognize Jessee for his service and... More

Baltimore, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 9, 2014

Our room rate was locked in through a travel site, so we couldn't get our baseball team discount. But the manager Jessee was very understanding and accommodating and helped with very request we had to make our stay better. A staff member Jim was prompt and polite with extra pillows and blankets when we needed them. My family and I... More

Was this review helpful? Yes 1
John E, General Manager at Holiday Inn Frederick Hotel & Conference Center, responded to this review

Dear Steven D, What a wonderful review of our property and thank you for recognizing both Jessee and Jim during your stay! Our staff is key to our success and I will be certain to recognize them both for their outstanding service to you and your family. I am glad that your stay was very enjoyable and Jessee looks forward... More

Littleton, Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed August 4, 2014

The staff is by far the best part of the hotel with the exception of no weekend service to the room and a trip to the front desk to get it handled. The staff are warm and welcoming and truly make you feel at home. The hotel however leaves little to be desired and needs a major overhaul. I felt... More

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John E, General Manager at Holiday Inn Frederick Hotel & Conference Center, responded to this review

Dear Stephanie L, I am very sorry to hear that your recent stay with us was not enjoyable, despite the superior service from our staff. We certainly work hard to provide a pleasant and comfortable stay for our guests and it is equally upsetting for us when that does not happen. Of particular concern for me is that you indicated... More

Radcliff, Kentucky
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 6, 2014 via mobile

I have to say that the people at the front desk were very nice and made us feel welcome.We had great service at breakfast, the ladies were the best. I have only one big complaint. I spent the extra money for a king size bed, and they gave us a corner room that overlooked the pool. It was a great... More

Was this review helpful? Yes 1
Laura M, Director of Sales at Holiday Inn Frederick Hotel & Conference Center, responded to this review

Thank you for your response on your recent stay with us! We definitely enjoyed having you here and it's great to hear that our staff was able to accommodate you throughout your stay. The information was passed along to us by our front desk agent about the concern with the bed (so this rings a bell) and if you are... More

Findlay, Ohio
Senior Contributor
35 reviews 35 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 30, 2014

The decor was a bit dated, but we loved our stay. We had a room that opened to the pool area, the pool and hot tub were very clean. We enjoyed our stay. There was a wedding reception going on but the noise did not disturb us at all. Our room was very clean and comfortable. We would definitely stay... More

Was this review helpful? Yes 1
Laura M, Director of Sales at Holiday Inn Frederick Hotel & Conference Center, responded to this review

Thank you so much for the review of your recent stay with us at the Frederick Holiday Inn. We are glad that you had a fun time and had a great spot for the access to the pool and indoor recreation area - it is a fun area, isn't it? To make it even better; we are working on some... More

Senior Contributor
26 reviews 26 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed June 25, 2014 via mobile

My wife and I had to be in Frederick for business early one May morning so we decided to drive to town the night before. I have years if search & rescue training but I spent an extra 15 minutes trying to find this ace after my GPS told me I had arrived. When we got to out room I... More

Was this review helpful? Yes
Laura M, Director of Sales at Holiday Inn Frederick Hotel & Conference Center, responded to this review

Dear Valued Guest, Thank you so much for your review of your stay with us early last month. I am sorry to hear that there were concerns with the particular room that you stayed in, but I would certainly like to look into these issues for you! As we are always continuously inspecting our rooms, I would like to have... More

Virginia Beach, Virginia
Contributor
18 reviews 18 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed June 19, 2014

Front desk service is terrible. Only one person helping guests, despite several people continuously walking in and out of the office. My room keys would not work, and I had to keep waiting for front desk guy to reprogram them. Building is bad shape, worn out and in desperate need of a massive overhaul. Rooms were dirty, and need to... More

Was this review helpful? Yes
Laura M, Director of Sales at Holiday Inn Frederick Hotel & Conference Center, responded to this review

Thank you for your response in regards to your recent stay at our hotel. I would really like to look into the service that you received during your stay so that all areas are addressed with the staff. If you can contact us directly to let us know when you stayed and what room you stayed in, we would certainly... More

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Additional Information about Holiday Inn Frederick Hotel & Conference Center

Address: 5400 Holiday Drive, I-270 @ Route 85, Frederick, MD 21703
Phone Number:
Location: United States > Maryland > Frederick
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Frederick Hotel & Conference Center 3*
Number of rooms: 155
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Also Known As:
Holiday Inn Frederick Hotel And Conference Center
Holiday Inn Frederick Hotel Frederick
Frederick Holiday Inn

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