On Friday, February 9, 2008, my family spent the first of three nights at Comfort Inn. We have stayed at Comfort Inns with some regularity, but never had such cause to express our gratitude for the fine service we received.

On the evening of February 9, my wife inadvertently locked our infant son (strapped in a car seat) in room 227. The room door was dead-bolted and latched, and the secondary door to the adjoining room (225) had accidentally shut. Six of our family were in one room, and our infant was in the other, and we had no way of access to him.

The hotel staff handled the situation superbly and calmly – and with understanding and sympathy for a distressed mother and children. They worked through various options with us, but ultimately were able to get the door ajar sufficiently to pry open the latch and allow us to re-enter the room. The whole saga was not brief (about 40 minutes), and the timing was quite inconvenient (around 10:00 p.m.), but their... more