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W Atlanta - Buckhead

#46 of 190 Hotels in Atlanta
Certificate of Excellence
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3377 Peachtree Road NE, Atlanta, GA 30326
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W Atlanta - Buckhead
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W Atlanta - Buckhead
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944 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Grovetown, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stay at a lot of hotels. This one is a nice mixture of fun and comfort. I will be back when it gets warmer to hang out at the pool. I paid extra for a room upgrade. Probably didn't need to. Despite the hotel being in a hot spot, the rooms were still quiet.

Was this review helpful? Yes 1
Greensboro, North Carolina
Contributor
19 reviews 19 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I'm rating this as high as I am solely because of the customer service. Customer service was excellent. We stayed at this hotel over the weekend. I normally do more research when selecting a hotel and wish I had done so in this case. I've stayed in a W hotel in NYC and was pleased with it. The room design... More 

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Dallas, United States
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I am not the traveler the W Hotels group markets too but I am a Starwood Preferred Guest member though not an Elite member as I am with HIlton and Hyatt. This was my first stay at this property, I was pleased with the service received right away. Valet and Bell service was prompt courteous and efficient when we arrived.... More 

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WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Good news! We are currently (as we speak) installing new doors on all guest rooms. We have completed the transistion on two floors and we will be working hard to complete the remaining 9 floors within the next month. These doors will provide a much nicer sound barrier between the room and the hallway so our guests can enjoy a... More 

Hurst, Texas
Top Contributor
165 reviews 165 reviews
13 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

As a business traveler I have a different outlook on what a hotel should provide and my first stay ever at a W hotel evoked mixed feelings and thus a mixed review. The hype about service is well-deserved -- from the friendly and efficient staff when you pull up or use the shuttle service, to check-in, to the follow-up call... More 

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WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Thank you for taking the time to provide us with your feedback regarding your most recent stay at W Atlanta-Buckhead. I would like to apologize for the issues you experienced during your stay with the room floorplan not being as you expected. We have several different floor plans which feature different bathroom configurations. I am more than happy to place... More 

Chicago
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The W-Buckhead is in the middle of Atlanta's nightlife. The Whiskey Blue is worth the stay! Overall it is an average hotel that is over priced. However, if being in the mix is what you're looking for then this location is ideal. Location: Within walking distance of the mall. Right off of the freeway. Hard to find if you're not... More 

Was this review helpful? Yes 1
WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Thank you for your feedback. I'm glad to hear you enjoyed our rooftop bar and our proximity to Lenox Square Mall, but I'm disappointed to hear other facets of your stay did not meet your expectations. I have relayed your comments to the appropriate leaders so they can coach their team to provide the signature W Whatever/Whenever service to our... More 

Office
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We do an abundance of traveling all over the states and our experience at the W in Buckhead was one of the best ever. The entire staff was super helpful and very friendly, you can just tell they actually like what they do. A car was always available if needed. Olivia at the front desk made the check in seamless... More 

Was this review helpful? Yes 1
WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Celebrating special events at our property (birthdays, anniversaries, bachelor/bachelorette parties, girls weekends) are our specialty. We LOVE being able to treat our guests to our signature Whatever/Whenever service to customize your stay. We can't wait to see you again! More 

Austin, TX
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here for a business trip and was not impressed. The rug in the room had a huge noticeable stain as did the headboard. I could easily hear noise from the hall and was thankful that I stayed in the middle of the week. The hotel charges you to use their business center and I feel like I was... More 

Was this review helpful? Yes 1
WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Thank you for your review. I apologize you experienced cleanliness issues and noise issues during your stay. We are in the midst of a project to replace all guest room doors with new doors that have a higher sound proof rating to dampen the noise coming from the hallway and to provide our guests with a quieter experience. We hope... More 

Long Island, New York
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here on business and it was wonderful. Rooms are lovely and comfortable. The rooftop pool was wonderful and relaxing and a break from the day. Having the Bliss spa right there was an added plus!

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WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Thank you for the positive review. Our WET deck pool is located on the 4th floor of the hotel, overlooking Peachtree Rd. NE. We do provide Bliss Spa amenities in our rooms but we do not have a full service Bliss spa at this location. Our talented Concierge team is happy to assist with spa reservations at nearby locations. We... More 

Oxford, Ohio, United States
2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

Forget actually getting some sleep here! This place is perfect if getting plastered so you don't care about how loudly you laugh and yell as you find your room, then collapse into a stupored sleep is the way you roll... But even having been told we were on a "quiet floor" it was anything but quiet. Two calls to the... More 

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WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

I'm so sorry you weren't able to enjoy a quiet night's sleep during your stay. At W Atlanta-Buckhead we take noise complaints very seriously. Our Security team issues warnings and at times will fine or evict our guests if they are disturbing other guests. We hope you'll give us another chance to show you the many benefits our hotel has... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Awesome property with an awesome staff... Liridona checked me in and hooked me up. Multiple bars with DJs and friendly bartenders. Awesome rooms with a nice mix between traditional and modern decorating styles. Love this property. Definitely coming here again.

Was this review helpful? Yes
WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Thank you for your review! We are very proud to have Liridonna as a member of our talent. Our entire team is comprised of hand-selected individuals with a passion for custome service. We hope to welcome you back! More 

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