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W Atlanta - Buckhead

#57 of 191 Hotels in Atlanta
Certificate of Excellence
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3377 Peachtree Road NE, Atlanta, GA 30326
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W Atlanta - Buckhead
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1,016 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brighton, United Kingdom
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed today NEW

Great W property. This is one of the smaller hotels in the area and is better for it, the huge hotels nearby are very impersonal. Bedrooms stylish and very comfortable beds. Breakfast was OK. Staff very helpful. I found the AC noisy when it goes on and off, so I used earplugs.

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Knoxville, Tennessee
1 review
5 of 5 stars Reviewed 2 days ago NEW

Stayed at the W Buckhead Hotel Saturday night for a friends bachelor party. The staff is very friendly and makes sure to have met all our needs. They are informative of nearby places to visit, and goes over in detail what to expect while staying with them. The pool has a fantastic view and has a very good layout. The... More 

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Miami Lakes, Florida
Level Contributor
99 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Go for the hotel location, trendy decor, and the amazing people that work here. From the front desk (Luke) to the onsite restaurant waiters to the onsite driver (wali) who's able to drive you around the surrounding area (mall, nearby restaurants, etc). The one piece that really made me say WOW was the fact that they paid attention to me... More 

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Atlanta, Georgia
Level Contributor
4 reviews
1 of 5 stars Reviewed 1 week ago

My husband and I checked in on a Friday night around 11pm after a concert. Once up in the room we discovered the toilet didn't work. No one came to fix it. We checked out around 8AM. Still no service on the toilet and the bottles of water in the room were not sealed. I put one in my purse... More 

Was this review helpful? Yes 1
WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

I'm so sorry to hear about your negative experience. We have skilled Engineers on the clock 24/hours a day who are ready and available to assist with any engineering issues that may occur during your stay. This is something we should have caught when the room was inspected, however the sooner a guest will report the issue to us the... More 

Dubai, United Arab Emirates
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I love W hotels for their vibe and customer service. This location did not disappoint...not to mention the Concierge service is excellent for restaurant and shopping recommendations...not to mention just genuinely friendly. I was able to get service at the desk immediately and room was satisfactory...only disappointment was the view. Drinks in both bars were excellent. Checkout was excellent and... More 

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WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Thank you for all the positive comments! *INSIDER TIP* Next time you're at our hotel, check out the Cocktail Kits at the Cook Hall restaurant! It's a W Atlanta-Buckhead exclusive item that is interactive and fun. Check it out! More 

Atlanta, Georgia
Level Contributor
89 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Visited the hotel to attend a party at rooftop pool. Loved the pool set up. A little small and tight as there were many guests over July 4th holiday. However, enjoyed myself anyway. Ordered food from hotel menu, drinks were created on the spot. Plus valet parking made it easy to get in and out of the location. Nice for... More 

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WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Thank you for the review! You should check out our SUNDAZE parties every Sunday throughout the summer, with a live DJ, cute pool floats and delicious cocktails prepared right on sight! More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Loved the hotel. Don't just book for 1 night you wont be able to experience what all the hotel has to offer. Make sure you stop by the Concierge Desk to meet David Micheal and Bruno. Matt at the desk is also great. Those are the only 3 employees that left a lasting impression. I stay at Starwood Hotels 100... More 

Was this review helpful? Yes 1
WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Thank you so much for the kind comments about our team! David-Michael has been with Starwood Hotels for over 20 years and we are so proud of the dedication he gives. Bruno and Matt are also both superstars on our team and we are very proud to have them with us. We look forward to welcoming you back next time! More 

Nashville, Tennessee
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Easy going hotel in the heart of the Buckhead area. Valet parking only Pleasant and fast. The check in was a bit backed up due to a system glitch. Got my room from a pleasant clerk. Nice casual location. Room service meal was basic but good Room was clean, well appointed and very comfortable.

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WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

I'm so glad you enjoyed your time with us. I apologize your check-in was slightly delayed. I also wanted to share that although you are correct in that valet is the only hotel-sponsored parking option there are several self-parking garages within 1-2 blocks of the hotel for guests who prefer to self-park. Thank you for the review! More 

1 review
2 of 5 stars Reviewed 3 weeks ago

The hotel looks nice, and the staff are friendly, but the service isn't "thoughtful". Customer service basics are not done well: - I waited 15 mins at reception to have my key card revalidated without so much as any eye contact or acknowledgement that I was there from the single staff member (at midday) - having just checked in from... More 

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WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Thank you for your compliments on the look of the hotel and I'm sorry the service you experienced wasn't up to par. Not receiving a warm friendly service from the Welcome Desk and not receiving a mug with your kettle are both unacceptable experiences and I will be following up with our team to make sure we can prevent these... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

I was greeted immediately by the valet staff with a smile. Once I entered into the hotel, the staff imeediately got me keys to my room. No wait, no hassels. Room was clean and air conditioned. Highly recommend this hotel!

Was this review helpful? Yes
WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Thank you for the 5-Star review! That's also a great tip! Our WOW-Suites and the eWOW Suite (Extreme WOW) are luxury and worth it. #treatyoself More 

Hotel Review Summarization

What travelers say

  • CUSTOMER SERVICE(6)
  • Rooftop bar(4)
  • Room service(4)
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