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W Atlanta - Buckhead

#47 of 190 Hotels in Atlanta
Certificate of Excellence
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3377 Peachtree Road NE, Atlanta, GA 30326
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W Atlanta - Buckhead
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W Atlanta - Buckhead
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947 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chattanooga, TN
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

While lobby was fresh, hallways are a mess. Scraped up and tired. The house phone fell off wall while using. The tiny gym's bathroom door didn't even have lock but an open hole on door itself. W has a vibe but this property falls way short.

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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel was wonderful from the moment I walked in Tule and liridonna welcomed felt great. They had to be the must Beautiful people to ever check me in and also be so kind and sweet . Loved cook hall and the roof top bar my room was perfect besides the bathroom not having a door. I would come back... More 

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Grovetown, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stay at a lot of hotels. This one is a nice mixture of fun and comfort. I will be back when it gets warmer to hang out at the pool. I paid extra for a room upgrade. Probably didn't need to. Despite the hotel being in a hot spot, the rooms were still quiet.

Was this review helpful? Yes 1
Greensboro, North Carolina
Contributor
19 reviews 19 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I'm rating this as high as I am solely because of the customer service. Customer service was excellent. We stayed at this hotel over the weekend. I normally do more research when selecting a hotel and wish I had done so in this case. I've stayed in a W hotel in NYC and was pleased with it. The room design... More 

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Dallas, United States
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I am not the traveler the W Hotels group markets too but I am a Starwood Preferred Guest member though not an Elite member as I am with HIlton and Hyatt. This was my first stay at this property, I was pleased with the service received right away. Valet and Bell service was prompt courteous and efficient when we arrived.... More 

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WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Good news! We are currently (as we speak) installing new doors on all guest rooms. We have completed the transistion on two floors and we will be working hard to complete the remaining 9 floors within the next month. These doors will provide a much nicer sound barrier between the room and the hallway so our guests can enjoy a... More 

Hurst, Texas
Top Contributor
165 reviews 165 reviews
13 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

As a business traveler I have a different outlook on what a hotel should provide and my first stay ever at a W hotel evoked mixed feelings and thus a mixed review. The hype about service is well-deserved -- from the friendly and efficient staff when you pull up or use the shuttle service, to check-in, to the follow-up call... More 

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WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Thank you for taking the time to provide us with your feedback regarding your most recent stay at W Atlanta-Buckhead. I would like to apologize for the issues you experienced during your stay with the room floorplan not being as you expected. We have several different floor plans which feature different bathroom configurations. I am more than happy to place... More 

Chicago
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The W-Buckhead is in the middle of Atlanta's nightlife. The Whiskey Blue is worth the stay! Overall it is an average hotel that is over priced. However, if being in the mix is what you're looking for then this location is ideal. Location: Within walking distance of the mall. Right off of the freeway. Hard to find if you're not... More 

Was this review helpful? Yes 1
WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Thank you for your feedback. I'm glad to hear you enjoyed our rooftop bar and our proximity to Lenox Square Mall, but I'm disappointed to hear other facets of your stay did not meet your expectations. I have relayed your comments to the appropriate leaders so they can coach their team to provide the signature W Whatever/Whenever service to our... More 

Office
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We do an abundance of traveling all over the states and our experience at the W in Buckhead was one of the best ever. The entire staff was super helpful and very friendly, you can just tell they actually like what they do. A car was always available if needed. Olivia at the front desk made the check in seamless... More 

Was this review helpful? Yes 1
WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Celebrating special events at our property (birthdays, anniversaries, bachelor/bachelorette parties, girls weekends) are our specialty. We LOVE being able to treat our guests to our signature Whatever/Whenever service to customize your stay. We can't wait to see you again! More 

Austin, TX
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here for a business trip and was not impressed. The rug in the room had a huge noticeable stain as did the headboard. I could easily hear noise from the hall and was thankful that I stayed in the middle of the week. The hotel charges you to use their business center and I feel like I was... More 

Was this review helpful? Yes 1
WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Thank you for your review. I apologize you experienced cleanliness issues and noise issues during your stay. We are in the midst of a project to replace all guest room doors with new doors that have a higher sound proof rating to dampen the noise coming from the hallway and to provide our guests with a quieter experience. We hope... More 

Long Island, New York
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here on business and it was wonderful. Rooms are lovely and comfortable. The rooftop pool was wonderful and relaxing and a break from the day. Having the Bliss spa right there was an added plus!

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WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Thank you for the positive review. Our WET deck pool is located on the 4th floor of the hotel, overlooking Peachtree Rd. NE. We do provide Bliss Spa amenities in our rooms but we do not have a full service Bliss spa at this location. Our talented Concierge team is happy to assist with spa reservations at nearby locations. We... More 

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