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W Atlanta - Buckhead

#45 of 190 Hotels in Atlanta
Certificate of Excellence
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3377 Peachtree Road NE, Atlanta, GA 30326
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W Atlanta - Buckhead
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W Atlanta - Buckhead
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976 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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leawood, kansas
Top Contributor
166 reviews 166 reviews
59 hotel reviews
109 helpful votes 109 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

See thru commode room door, no way to get soft drinks unless 5 dollar per can mini bar,mor cocktail lounge. Used shampoos, woodwork needs cleaned, two bath towels in room, 32 dollars a day to park, restaurant staff just rude.

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WAtlantaBuckheadGM, Guest Relations Manager at W Atlanta - Buckhead, responded to this review

Thank you for taking the time to provide us with a review. I'm so sorry for the issues you experienced with cleanliness and staff attitude. I am following up with the appropriate leaders to make sure these issues don't happen with our future guests. We have a couple of different options when it comes to the bathroom floor plan in... More 

Birmingham, Alabama
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

My boss and I stayed here on a business trip back in January. Great hotel with a friendly staff. They were all very helpful. Hotel is very clean. We plan to stay here again in July. I highly recommend this hotel.

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WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Thank you! We look forward to hosting you again! More 

Sandy Springs, Georgia
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I decided to stay in the city because we were going to be hanging out pretty late with friends for his birthday and didn't want to be worried about driving back home at night. We booked a Fabulous room for the weekend. This is a very cool, trendy hotel and we liked the style alot. We have... More 

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WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Thank you so much for your feedback and I am so sorry about the staff attitude your husband experienced at the rooftop bar! We have taken measures to coach and re-energize customer service skills to our team. I am happy, however, to hear the rest of your stay was very positive! *INSIDER TIP* If you didn't have the chance to... More 

Hamilton, New Jersey
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The W in Buckhead is a nice hotel with facilities and atmosphere that are comparable to other Ws. Unfortunately, the property disappoints in almost every other way. During our three days staying at the hotel the service was poor across the board. On multiple occasions rooms were cleaned, but left without any towels (on the second occasion they did leave... More 

Was this review helpful? Yes 1
WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

I'm so sorry to hear your stay wasn't as you expected. We appreciate your feedback in regards to the towels and I will share that with our Style/Housekeeping team. Our guest comfort is our highest priority, especially in times when there is activity in the lobby. We hope you will give us another chance to show you the W Whatever/Whenever... More 

Las Vegas, Nevada
Contributor
20 reviews 20 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Everything about the W hotel in Atlanta is posh! I loved it. Their location is fantastic, walking distance to a lot of dining/shopping and just a few steps from the Marta train station. The staff is courteous, the accommodations are excellent, and the ambiance is everything I want in a hotel. It's not too big so it never feels crowded,... More 

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Top Contributor
65 reviews 65 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I checked into the W Buckhead extremely early and I was pleasantly surprised that they had a room for me. After a long flight, nothing is worse than having to wait for a room and I got to go straight up. It's very close to Lennox mall, it's more of a business hotel than a touristy one because it's a... More 

Was this review helpful? Yes 1
WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Located in the heart of Buckhead, our hotel is within walking distance of many tourist and business travel destinations alike. For some of the best shopping on the east coast, we are within walking distance of Lenox Mall, Phipps Plaza and the Shops Around Lenox. For families we are the perfect location for LEGOLAND! *INSIDER TIP* Did you know you... More 

Omaha, Nebraska
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Was staying as part of a conference and the shoes I had brought for my presentation were slipping off my heels. I went to the front desk to inquire about a store and they offered to send the driver to get heel pads so I could continue on with the meeting. I had a text message in less that an... More 

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WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Providing Whatever/Whenever service to our guests is our specialty. Glad we could amplify your stay! More 

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I just had a spectacular time during my birthday stay at the W Buckhead Atlanta. The staff made me feel very special. Mark was just over the top amazing at check-in. Adam at the bell desk remembered my name and also made me feel very welcome. Rachel sent me a card and I was feted with some wonderful sparkling wine... More 

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WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Thank you so much for recognizing our talent! Each and ever member of our team has been hand-selected for their customer service skills. Happy Birthday, once again from the team at W Atlanta-Buckhead! More 

Dallas, Texas
Contributor
11 reviews 11 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I was excited to have my first stay at a W property and it was a great stay. My complaint is when I checked in, I was asked what TIME I was checking out. I said, "At noon." At 10a today, I housekeeping was at my door asking me when I was going to check out. I said, "At noon."... More 

Was this review helpful? Yes 1
WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

We would love for you to stay until noon and I apologize we aparently had a miscommunication between our Welcome team and our Stylist who knocked on your door. I have reached out to our Director of Style to make sure this information is being properly communicated between the two departments. I'm glad to hear that otherwise your stay was... More 

Mexico City, Mexico
Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have been at least three times in this hotel. I feel this time the stay was not as good as before. Reasons: - Room was kind of unorganized. Cables lying at the side of the bed, the telephone only worked on speaker mode. - Elevator issues: waiting times for the elevator were too long, then I discovered one of... More 

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WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

First and foremost, thank you so much for your review. We appreciate your feedback. I did want to say that the 3rd elevator is our service lift so our employees can travel to service the floors without using the guest elevators. Also, although you can reach Whiskey Blue by using the same elevator as hotel guests, the rooftop bar does... More 

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