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W Atlanta - Buckhead

#47 of 190 Hotels in Atlanta
Certificate of Excellence
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3377 Peachtree Road NE, Atlanta, GA 30326
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W Atlanta - Buckhead
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W Atlanta - Buckhead
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948 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint Louis, Missouri
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the W in Buckhead as a stopover on a long drive. From the valet taking our keys to the moment they returned them the next morning, everything was wonderful. People were friendly, I always love the security of using your hotel key in the elevator. They gave us two free drinks, which we enjoyed in our room... More 

Was this review helpful? Yes
WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Thank you for providing us with such a fabulous review and for the constructive critisism on the water pressure. I have relayed this comment to my Director of Engineering so he can follow-up accordingly. We look forward to hosting you again! More 

Chattanooga, TN
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

While lobby was fresh, hallways are a mess. Scraped up and tired. The house phone fell off wall while using. The tiny gym's bathroom door didn't even have lock but an open hole on door itself. W has a vibe but this property falls way short.

Was this review helpful? Yes
WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

I'm happy to hear you enjyoyed the look of our lobby. We are currently undergoing a soft remodel to replace the doors on all guest rooms. We have currently completed the higher floors and we are progressing to soon complete the middle and lower floors. Once the doors have been installed we will then touch up the guest floor corridors.... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

This hotel was wonderful from the moment I walked in Tule and liridonna welcomed felt great. They had to be the must Beautiful people to ever check me in and also be so kind and sweet . Loved cook hall and the roof top bar my room was perfect besides the bathroom not having a door. I would come back... More 

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WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Tulei and Liridonna are two customer service professionals we are very proud to have on our talent team. I have passed your comments along to their supervisors so they can be properly recognized for their efforts. We can't wait to see you again! More 

Grovetown, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stay at a lot of hotels. This one is a nice mixture of fun and comfort. I will be back when it gets warmer to hang out at the pool. I paid extra for a room upgrade. Probably didn't need to. Despite the hotel being in a hot spot, the rooms were still quiet.

Was this review helpful? Yes 1
WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

At W, our hotels blur the line between edgy glamour and relaxing comfort. Our unique signature style is available 24/7. We are so glad you enjoyed your stay and we can't wait to host you again! More 

Greensboro, North Carolina
Contributor
19 reviews 19 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

I'm rating this as high as I am solely because of the customer service. Customer service was excellent. We stayed at this hotel over the weekend. I normally do more research when selecting a hotel and wish I had done so in this case. I've stayed in a W hotel in NYC and was pleased with it. The room design... More 

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WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Thank you for your review and thank you for your compliments to our hotel's quality customer service. We take great care to train our talent to provide the signature Whatever/Whenever service. I'm glad to hear we were able to accommodate your request to room move into a room with the enclosed bathroom floor plan. Additionally, we are currently, this very... More 

Dallas, United States
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I am not the traveler the W Hotels group markets too but I am a Starwood Preferred Guest member though not an Elite member as I am with HIlton and Hyatt. This was my first stay at this property, I was pleased with the service received right away. Valet and Bell service was prompt courteous and efficient when we arrived.... More 

Was this review helpful? Yes
WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Good news! We are currently (as we speak) installing new doors on all guest rooms. We have completed the transistion on two floors and we will be working hard to complete the remaining 9 floors within the next month. These doors will provide a much nicer sound barrier between the room and the hallway so our guests can enjoy a... More 

Hurst, Texas
Top Contributor
165 reviews 165 reviews
13 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 1 week ago

As a business traveler I have a different outlook on what a hotel should provide and my first stay ever at a W hotel evoked mixed feelings and thus a mixed review. The hype about service is well-deserved -- from the friendly and efficient staff when you pull up or use the shuttle service, to check-in, to the follow-up call... More 

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WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Thank you for taking the time to provide us with your feedback regarding your most recent stay at W Atlanta-Buckhead. I would like to apologize for the issues you experienced during your stay with the room floorplan not being as you expected. We have several different floor plans which feature different bathroom configurations. I am more than happy to place... More 

Chicago
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The W-Buckhead is in the middle of Atlanta's nightlife. The Whiskey Blue is worth the stay! Overall it is an average hotel that is over priced. However, if being in the mix is what you're looking for then this location is ideal. Location: Within walking distance of the mall. Right off of the freeway. Hard to find if you're not... More 

Was this review helpful? Yes 1
WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Thank you for your feedback. I'm glad to hear you enjoyed our rooftop bar and our proximity to Lenox Square Mall, but I'm disappointed to hear other facets of your stay did not meet your expectations. I have relayed your comments to the appropriate leaders so they can coach their team to provide the signature W Whatever/Whenever service to our... More 

Office
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We do an abundance of traveling all over the states and our experience at the W in Buckhead was one of the best ever. The entire staff was super helpful and very friendly, you can just tell they actually like what they do. A car was always available if needed. Olivia at the front desk made the check in seamless... More 

Was this review helpful? Yes 1
WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Celebrating special events at our property (birthdays, anniversaries, bachelor/bachelorette parties, girls weekends) are our specialty. We LOVE being able to treat our guests to our signature Whatever/Whenever service to customize your stay. We can't wait to see you again! More 

Austin, TX
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed here for a business trip and was not impressed. The rug in the room had a huge noticeable stain as did the headboard. I could easily hear noise from the hall and was thankful that I stayed in the middle of the week. The hotel charges you to use their business center and I feel like I was... More 

Was this review helpful? Yes 1
WAtlantaBuckheadGM, General Manager at W Atlanta - Buckhead, responded to this review

Thank you for your review. I apologize you experienced cleanliness issues and noise issues during your stay. We are in the midst of a project to replace all guest room doors with new doors that have a higher sound proof rating to dampen the noise coming from the hallway and to provide our guests with a quieter experience. We hope... More 

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