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DoubleTree by Hilton Hotel Atlanta Airport

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3400 Norman Berry Drive, Atlanta, GA 30344
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DoubleTree by Hilton Hotel Atlanta Airport
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DoubleTree by Hilton Hotel Atlanta Airport
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437 reviews from our community

Traveler rating
    104
    124
    108
    69
    32
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Wilmette, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

Staff at Front Desk were welcoming, but did not offer the Doubletree Chocolate Chip cookie. I had to ask for one. The restaurant had very limited options and did not have the food I wanted to order. The food that was prepared was not very good. My colleague broke her tooth on some very hard rice. The waiter, Shayed, was... More 

Review collected in partnership with DoubleTree by Hilton

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Chicago, Illinois
1 review
1 of 5 stars Reviewed 3 days ago NEW

As a 10 year Diamond member I have stayed at hundreds of Hiltons. This one is awful and to be avoided at all costs. Within sight are all the other H brands so don't stay here Honors people. The place is old, dirty, and tired everywhere you look. Service is terrible from the front desk to breakfast, that was s... More 

Was this review helpful? Yes
rick b, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

Dear World_Traveler_SN, Thank you for your post. I am sorry that you did not enjoy your visit. It is obvious that we failed to show you the hospitality that we are capable of. Rick More 

Orlando, Florida
Top Contributor
156 reviews 156 reviews
86 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Fast efficient shuttle and check-in/check-out. Friendly staff. Lobby and bar area looked a bit shabby but I was assigned an excellent room on 6th floor. Everything was in tip-top condition. I would have no hesitation in staying here again. BTW, the shuttle departs from the hotel on the hour and bottom of the hour and departs domestic at 15 and... More 

Was this review helpful? Yes 1
rick b, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

Dear alkonost45, Thank you for the post. Glad that you enjoyed your stay. I can also share that we are in the final design phase to completely remodel the lobby and restaurant and bar in the next couple of months! RIck More 

olympia, wa., United States
1 review
4 of 5 stars Reviewed 1 week ago

Great place to stay next to the Airport. Clean, fast and cheerful attitudes. You can't beat the price. We were there for a overnight layover off to St. maartens. The shuttle was every 1/2 hour and was on time. Warm cookies at check in What's not to love.

Review collected in partnership with DoubleTree by Hilton

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rick b, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

Dear Ron B, Thanks for the review! Really glad that you enjoyed your stay! Rick More 

Carmel, Indiana, United States
1 review
4 of 5 stars Reviewed 1 week ago

Restaurant was unorganized, beds were small, location hard to get to, parking lot hard to get out of....hotel clean, reception very friendly, departure very good and friendly, everything clean. The restaurant small with the breakfast cook doing almost all the work and the hostess and waiter and waitress doing very little. This review must have minimum of 200 characters is... More 

Review collected in partnership with DoubleTree by Hilton

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rick b, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

Dear Wayne V, Thanks for the post. Glad that you found our hotel to be clean, I apologize for the lack of service in the restaurant. Rick More 

Elizabethton
Top Contributor
57 reviews 57 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Although a quick business trip, this was a very nice, clean, comfy bed, warm cookie at greeting, great desk staff type of hotel. I wasn't keen on the extra fee for parking but larger hotels it's a requirement. I would recommend staying here.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
rick b, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

Dear Susan K Really glad that you enjoyed your stay, Thanks for the review. Rick More 

Atlanta, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I had several issues with my last stay. First, the room had no regular coffee, but 4 packets of decaf. Second, there was no shampoo in the room. Third, the pen was not functioning. Fourth, there was no clock - just an ihome box that I guess you can plug your phone into. Grrrr

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
rick b, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

Dear Eli B, I agree the little things are the most important. We appreciate your taking time to post this review. Rick More 

Minnesota
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

After waiting 10 minutes at the "wait to be seated sign" in the breakfast area I had to interrupt chatting employees and was rudely told to wait by the sign thatthey were busy. 10 seconds lare they "waived me over." No offer of coffee, no explanation of how my Gold level breakfast worked. I ended up going to the lobby... More 

Was this review helpful? Yes 1
rick b, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

Dear JoeBizMan. I am so sorry for the total lack of concern that our restaurant staff exhibited during your recent visit. This is totally unacceptable and I am so sorry. RIck More 

Arvada, Colorado
Top Contributor
50 reviews 50 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This is not at even the minimum standard of a DoubleTree hotel. So very disappointed. I had to stay an extra night in Atlanta due to weather conditions and booked this hotel because I am a Hilton Diamond member and thought I could count on the DoubleTree brand. Very old, worn out and dirty!! The only think that felt clean... More 

Was this review helpful? Yes 1
rick b, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

Dear M B, Thanks for the post. I apologize for all of the difficulties you experienced with your stay. It is obvious that we failed to show you the hospitality that we are capable of. RIck More 

Houston
Top Contributor
149 reviews 149 reviews
69 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A little bit tired in places, but rooms a good size, bed comfortable and staff very friendly. Starting to show its age in places, but I would stay there again. It is about 5 mins drive from the airport but i wasnt disturbed by plane noise.

Was this review helpful? Yes
rick b, General Manager at DoubleTree by Hilton Hotel Atlanta Airport, responded to this review

Dear evelyninhouston thanks for the post! I am glad that you enjoyed your stay RIck More 

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