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Holiday Inn Express & Suites - Atlanta Buckhead

2.5 of 5
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800 Sidney Marcus Boulevard, Atlanta, GA 30324-3180 (Formerly Country Inn and Suites Buckhead)
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Holiday Inn Express & Suites - Atlanta Buckhead
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Ranked #106 of 191 Hotels in Atlanta
A recent review
3 of 5 stars reviewed 2 weeks ago
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53 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kuwait City, Kuwait
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed 1 week ago

On my first visit to Atlanta I decided to stay at a Holiday Inn Property and not only has this property spoiled my perception of Southern hospitality, it is a place you should avoid if yoi looking for even then basics of service. As I am travelling with my family I reserved a suite. Full details of the guests was... More 

Was this review helpful? Yes
Corwin B, General Manager at Holiday Inn Express & Suites - Atlanta Buckhead, responded to this review

Dear Harry, On Behalf of the entre staff, I apologize for the issues you shared regarding your stay. I have addressed them with the staff. We will use your comments to improve our service, and provide a better guest experience. Thank You for your business! More 

delhi
Level Contributor
67 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The goods- friendly staff, decent breakfast, decent Internet, plenty of parking Bad This is not buckhead, rooms are poor, advertised and shows on the Internet is incorrect in terms of the rooms, terrible bathroom and poor shower

Was this review helpful? Yes
Corwin B, General Manager at Holiday Inn Express & Suites - Atlanta Buckhead, responded to this review

Dear Guest, I first would like to thank you for taking the time to comment on your most recent stay. I have addressed your concerns with the staff. I will also address your concerns with our corporate office. We will use your comments to provide a better guest experience for all of our guests. Thank you for your business and... More 

Hagerstown, Maryland
Level Contributor
107 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had booked a room with a king sized bed. The room was small, we called the desk and asked if we could get a different room. They put us in a 2 room suite right away. The furniture needs a little updating, but the room was very nice, staff was great and we were very close to the Marta... More 

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Charlotte, North Carolina
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This location is a great hotel, especially the suites!! Most rooms only have showers which can be a little tough to deal with for some. The staff is very friendly and the property is very clean!! Nice rooms!!

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Piedmont, South Carolina
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 12, 2015

Spent 2 nights here and experienced several pluses to the stay. Free internet, free parking, very nice breakfast bar that was well attended to, and a perfect size and water temperature for the pool on two 90 degree days. The room itself was a question as the size was not big enough for myself and my adult son to adequately... More 

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Vancleave, Mississippi
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed June 2, 2015

First things first, don't tell me that it is smack dab in the center of Buckhead because I'm not saying that it isn't. All I'm saying is that it's not what one who is unfamiliar with Buckhead would think of as Buckhead. Those persons hear about expensive cars and ritzy venues, etc, etc, and this is not it. That being... More 

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Boston, Massachusetts, USA
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed May 28, 2015

I'm on business regularly and try to stay with my familiar chain. Breakfast is consistent. My room wasn't up to par this time. Half my lights didn't work. The entry light was out which to me is a safety hazard. I pointed this out to the staff and they said maintenance would fix it. They didn't and I was there... More 

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Corwin B, General Manager at Holiday Inn Express & Suites - Atlanta Buckhead, responded to this review

Dear Guest, thank you for taking the time to comment on your most recent stay. I apologize that we did not provide a positive guest experience. I have addressed your concerns with Maintenance and the issues have been resolved. We look forward to seeing you again soon. Thank you for your business and have a great Day! More 

FREDERICK
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 21, 2015

The sheet in our room was soiled and had hair on it. We were promptly assigned another room down the hall (moved ourselves). The lobby at the front desk as well as the elevator lobby needed a good vacuuming/cleaning. The furniture in the lobby was very dirty. Owner/manager needs to pay more attention to cleanliness. Breakfast was average. Shuttle transported... More 

Was this review helpful? Yes
Corwin B, General Manager at Holiday Inn Express & Suites - Atlanta Buckhead, responded to this review

Dear JBurton, I want to start off by thanking you for taking the time to comment on your most recent stay. On behalf of the Hotel I would like to apologize for the negative guest experince you received. I have addressed the cleanliness issues with the entire staff. We hope that should your travels bring you back to the Atlanta... More 

Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 20, 2015

What a poor experience this hotel has to offer. I use the hotel a few times before and I know it is not the best in the area but it is a preferred vendor of our company and if I could just over look some little bad things like poor cleaning practices and some poor Customer service I thought I... More 

Was this review helpful? Yes 1
Corwin B, General Manager at Holiday Inn Express & Suites - Atlanta Buckhead, responded to this review

Dear Marcello, Thank you for taking the time to comment on your stay. I thank you for your business, and apologize for the negative guest experience you encountered while at our hotel. I will contact you directly to discuss your stay further. Have a great Day! More 

Toronto, Canada
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 17, 2015

I chose this hotel because it had some retail stores and restaurants nearby, as well as the Lenox mall, as an alternative to downtown. The hotel itself is very nice, and the staff are friendly. It's a very busy hotel, and I feel the staff are at times overwhelmed. I didn't really get to try the included breakfast because it... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites - Atlanta Buckhead, responded to this review

Dear ellebelle44, Thank you for writing us a feedback about your recent stay. It is good to know that you found our location to be good. However, we apologize for failing to meet your needs regarding our bathroom amenities and we are also sorry if the service provided by our staff fell below your standards. Rest assured that your comments... More 

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