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Courtyard Atlanta Cumberland Center

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3000 Cumberland Blvd, Atlanta, GA 30339
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Courtyard Atlanta Cumberland Center
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118 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Atlanta, Georgia
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We went there for a family trip for just one night, however, the experience was great! Although parking for check in was a little confusing in the beginning, the process in the end was quite easy and this location offers covered parking deck with direct access to the hotel lobby. Staff was courteous and very helpful. As usual, the only... More 

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North Mississippi
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed May 26, 2015

I have stayed here a total of 3 times now. the staff is always very friendly and helpful. hotel is directly across road from Cumberland mall and has many great dining options. indoor pool and hot tub is nice, especially in the winter time. this hotel is conveniently located half way between six flags over Georgia and six flags white... More 

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Level Contributor
119 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
3 of 5 stars Reviewed May 17, 2015

Heading mentioned above explains experience. Rooms are well maintained but seems old. Liked AC DUCTING placement on side near window ( 8 th floor)- something unique. Hotel has many eating options near by and a big mall as well. Shower handle in bathroom needs improvement.

Was this review helpful? Yes
Don G, General Manager at Courtyard Atlanta Cumberland Center, responded to this review

Thank you for staying with us and for sharing your views. Because we strive to be better than "between average and very good," we will work to improve. We look forward to serving you again in the future. More 

Los Angeles, California
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed May 3, 2015

Plusses: clean, comfortable rooms. Nice people (with a caveat). Rooms are quiet, furniture and beds good. Hotel is right across the street from a good shopping mall. Minuses: They were having elevator trouble for a few days while we were there, but the staff ran themselves ragged trying to overcome that issue. So they get points for trying. However, this... More 

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Don G, General Manager at Courtyard Atlanta Cumberland Center, responded to this review

Thank you for sharing your comments about our hotel. I am sorry that we gave you some poor information. We will certainly work to improve. We look forward to the chance to serve you again in the future. More 

Orlando
Level Contributor
66 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed April 23, 2015

A Courtyard properties go, this has good staff. I'll comment on the kitchen in a moment. First, though, the front desk is a study in contradictions. At peak times, I seldom see fewer than two clerks and oftentimes three on duty. However, during off-peak hours, the number often drops to zero. Last December, I stayed at this property for the... More 

Was this review helpful? Yes 1
Don G, General Manager at Courtyard Atlanta Cumberland Center, responded to this review

Thank you for staying with us at the Atlanta Cumberland Center Courtyard. I am happy to hear that we have a good staff and that your were pleased with the quality of the food in The Bistro. We will work to improve consistency in our staffing based on your comments. There are times when the front desk associate has to... More 

Nashville, Tennessee
1 review
2 of 5 stars Reviewed April 20, 2015

Free "High Speed Internet" is 0.5 Mbps which makes browsing the internet and sending emails painfully slow. There is an option to buy an "Enhanced High Speed Internet" plan for $4.95/24hrs. I called the front desk and asked how fast "Enhanced" was and they did not know. They gave me the phone number to iBAHN which maintains the internet service... More 

Was this review helpful? Yes
Don G, General Manager at Courtyard Atlanta Cumberland Center, responded to this review

Thank you for sharing your experience. It sounds like there may have been a problem with a specific router. We will research this to try to eliminate the issue. Thanks again. More 

Fort Mill, South Carolina
Level Contributor
144 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed April 16, 2015

I saw they had a indoor pool and jacuzzi and I wanted a relaxing place to stay before I headed home. The guy at check in was very nice and helpful. I did get a handicapped room rather then a regular king I booked. I was told they were sold out of regular Kings and I can go to another... More 

Was this review helpful? Yes
Don G, General Manager at Courtyard Atlanta Cumberland Center, responded to this review

Thank you for your recent review of the Atlanta Cumberland Center Courtyard by Marriott. It sounds like the stay was a positive one. We will use your comments to continue to improve our service. More 

Boynton Beach, Florida
Level Contributor
72 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed April 15, 2015

I checked in two days ago, on a business trip, as this Hotel is used a lot by my company. it was clean and nice enough, but I noticed the rooms are very small. Also they have the old fashioned adjoining doors between some of the rooms, including mine. I had a long trip so wanted to get to be... More 

Was this review helpful? Yes 2
Don G, General Manager at Courtyard Atlanta Cumberland Center, responded to this review

Upon reading your review of your stay at our hotel, I wanted to let you know that we will follow up about the issues you expressed. I can understand your feelings, not being able to get a good night's rest during your stay. Sincerely, I apologize for this. When you have the opportunity, I would like to discuss this further.... More 

Mars Hill, North Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed March 31, 2015

This hotel was a little shabby and worn. The view was of an office building. The room was advertised as a suite, but was small and crowded. The elevator was not functioning and our room was on the fifth floor so you can image how this arthritic old lady felt after carrying the 2 year old up, then down. By... More 

Was this review helpful? Yes
Don G, General Manager at Courtyard Atlanta Cumberland Center, responded to this review

Thank you for your review. I am glad to hear that the employees were polite and helpful. We did recently have several issues with the elevator, which has been corrected. I know it is frustrating and inconvenient when the elevator is not working properly. Finally, if you could send me a note as to where we advertised the room as... More 

Hattiesburg, Mississippi
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 28, 2015

I stay at this Courtyard every month or so for business trips to the adjacent office complex. It maintains the welcome predictability of Courtyard locations - clean, comfortable, familiar, good service. It is convenient to an adjacent mall with lots of restaurant options nearby and easy interstate access.

Was this review helpful? Yes
Don G, General Manager at Courtyard Atlanta Cumberland Center, responded to this review

Thank you for staying with us at the Atlanta Cumberland Center Courtyard. I am glad that we consistently provide you the the cleanliness, comfort, and good service you expect. We look forward to serving you again soon. More 

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