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Embassy Suites Hotel Atlanta Airport

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4700 Southport Road, Atlanta, GA 30337
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Embassy Suites Hotel Atlanta Airport
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Embassy Suites Hotel Atlanta Airport
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654 reviews from our community

Traveler rating
    122
    128
    163
    142
    99
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Embassy Suites Hotel Atlanta Airport
See the most recent reviews
California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 5, 2013

At the end of a very long travel day, my last flight was cancelled and by the time I got to the hotel it was midnight and I was exhausted. Strange that the airline (Delta) had given me a voucher to the Hilton Garden Inn Millenium Center, and I got on their Hilton Shuttle, and the van driver had looked... More 

Was this review helpful? Yes 1
Crystal M, Public Relations Manager at Embassy Suites Hotel Atlanta Airport, responded to this review

Dear Peri P, I received some details from our guest assistance department regarding your recent stay. Thank you for taking the time to highlight the challenges that you faced during your stay here at the Embassy Suites Atlanta Airport. I apologize that you had issues with you rooms and that more importantly my staff did not react with the level... More 

Cincinnati, Ohio
Top Contributor
71 reviews 71 reviews
33 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed October 5, 2013

Recently spent a couple of nights at the E.S. Atlanta Airport location. As usual, you will find this a nice property with spacious rooms and a lovelly tropical garden ambience. Free breakfast buffet as well as cooked to order eggs and omlets, and an on-sight restaurant and bar. Don't miss the manager's reception with free drinks and snacks from 5:30... More 

Was this review helpful? Yes 1
Crystal M, Public Relations Manager at Embassy Suites Hotel Atlanta Airport, responded to this review

Dear Euro Texan, Thank you for your feedback, we at Embassy Suites Atlanta Airport do strive to make every guest stay a great experience and apologzine for the difficult time you receive when wanting to get internet access. We look forward to seeing a loyal guest return back to our property for future reservations. Please let me know if I... More 

Hampton, United States
1 review
4 of 5 stars Reviewed October 4, 2013

Great place for a girl's weekend get away. Hotel just needs to upgrade there furniture. The mangers reception is great, unlimited drinks and the breakfast is the best. You get your money's worth. The staff is real friendly.

Review collected in partnership with Embassy Suites Hotels

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Crystal M, Public Relations Manager at Embassy Suites Hotel Atlanta Airport, responded to this review

Dear Patricia H, Wow! this is great new to us, we really appreciate the feedback and hope you consider us in the future. Thank you, Crystal M. More 

SC
Top Contributor
57 reviews 57 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed October 3, 2013

First the Good: excellent valet parking - hard working and efficient person - remembered our name and car. Excellent omelets chef: fast, tasty, exactly as ordered. Overall very clean public areas and our room. Maintenance staff - responded quickly to our complaints. The Bad: we reserved handicap accessible room about three weeks ago, was promised a walk-in shower. Upon arrival,... More 

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Crystal M, Public Relations Manager at Embassy Suites Hotel Atlanta Airport, responded to this review

Dear JMSSouthCarolina, On behalf of the Hilton family and Embassay Suites Atlanta Airport, I want to give my sincere apologzines for the experience you had while staying with us. We at Embassay try to give our guest the best experience while with us and again; sorry we didn’t provide the high quality of services you deserve. This is not typical... More 

Roanoke, Virginia
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 2, 2013

Attended a conference here. Good location to Airport if flying in. Once there, however, not much around hotel. Either have to drive or take shuttle to airport and take MARTA up town. Rooms were adequate. Hotel seems a little older, but rooms were very well maintained and very clean. Conference facilities were very nice. Breakfast was good...better than most hotels,... More 

Was this review helpful? Yes
Crystal M, Public Relations Manager at Embassy Suites Hotel Atlanta Airport, responded to this review

Dear wvpe67, Thank you for the feedback and we are really striving to make every guest stay here enjoyable. We so have minor challenges here in Atlanta, that we are working on to better assist our guest. I hopes you choose our hotel in the future. Thank you, Crystal M. More 

Moncks Corner, United States
1 review
2 of 5 stars Reviewed September 26, 2013

The check in staff was not friendly, bathroom is very out dated and the tub needs a lot of work. The ceiling looks like they had water damage and the vents was very dirty. The coverlet on the bed looked dingy. The night auditor and check out staff was pleasant. Breakfast was not what I am use to when staying... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Crystal M, Public Relations Manager at Embassy Suites Hotel Atlanta Airport, responded to this review

Dear Katrina B. Thank you for your feedback and letting us know about our challenges here at our hotel. I apologzine for the experience you had here at our hotel. We strive to ensure our guest experience is one of many. I hope in the future you will let Hilton brand but your choice to stay for future reseverations. and... More 

Haslet, Texas
Top Contributor
108 reviews 108 reviews
14 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed September 23, 2013 via mobile

Typical Embassy quality. A somewhat older property that is being maintained. There were some interesting fixes, such as, the shower that appeared crushed in and was caulked to seal, but otherwise a decent place. Breakfast was good and the happy hour was well served. The atrium was nice and the seating was more than adequate. Fine place, a little out... More 

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Chattanooga, Tennessee
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 20, 2013

This Embassy worked out well as a place to catch an early flight and leave my car. Many of the Embassy Suites I have stayed are showing there age and some are cleaner than others. This room at this one was dated but clean. The lobby is impressive. The shuttle to airport was very timely on my trip to and... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Crystal M, Public Relations Manager at Embassy Suites Hotel Atlanta Airport, responded to this review

Dear Danda0624, Thank you for the feedback and the challenges that we focus on today in the Atlanta area, we try to make every guest experience with us great. We do hope you will consider us for your future stay. Thank you, Crystal M. More 

Riverside, California
Top Contributor
606 reviews 606 reviews
58 hotel reviews
204 helpful votes 204 helpful votes
2 of 5 stars Reviewed September 19, 2013

While this hotel may be in the Hilton family, is falls far below what I have come to expect from Hilton and Embassy Suites. Rooms are old small and rundown. Rooms are not cleaned or maintained properly: blood on bathroom floor, dust balls, debris, soiled bed sheets, shower curtain rod falling off the wall, surges of scalding water in the... More 

Was this review helpful? Yes
Crystal M, Public Relations Manager at Embassy Suites Hotel Atlanta Airport, responded to this review

Dear Chuck8700, We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you again for your feedback and we hope... More 

Indiana, USA
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 19, 2013 via mobile

I had a flight cancel and stayed here in August 2013. I had a good experience. The shuttle was very convenient from the airport to the hotel. This hotel is located very close to the airport. It was a very short shuttle trip back to the airport and no problem with traffic because it is located so close to the... More 

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