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Embassy Suites by Hilton Atlanta - Airport

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4700 Southport Road, Atlanta, GA 30337
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Embassy Suites by Hilton Atlanta - Airport
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Embassy Suites by Hilton Atlanta - Airport
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704 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Atlanta, United States
3 of 5 stars Reviewed 2 days ago NEW

Nice rooms. Recently updated. Good location. But suggest seeking a room far away from the elevators as crowds seem to gather in the hallway by the elevator and breakfast noises seem up the attirum. The breakfast buffet is below standard--little fresh fruit--and the layout results in crowds waiting to get coffee, cream, and sugar at peak times.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

We will be working with our staff to look into these matters you mentioned and see how they can be corrected. Thank you for the distinct service you have provided us by sharing your thoughts. More 

Orlando, United States
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

The evening front desk staff is some what courteous and will agree to help you but ultimately gives very little help. If you go, check in before 5 and you will get great service after that be prepared. I give the breakfast attendants a thumbs up.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

Thank you for taking the time to share your experience and for providing us with feedback about your recent stay at our hotel. We are constantly monitoring the performance of our hotel. Comments and suggestions from our guests enable us to continually improve and are vitally important in helping us achieve our Mission to be the first choice of travelers... More 

Canton, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

Its was good for the price, and food was good . service was not good and location was good, need more room service, sleep quality was good. pool was very nice for the children Banquet staff was very nice and food was good , they set up on time work with us.

Review collected in partnership with Embassy Suites Hotels

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KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and we will use your comments on our services and amenities as we constantly evolve to best meet and exceed our guests' expectations. More 

Roanoke, Virginia
Level Contributor
4 reviews
2 of 5 stars Reviewed 1 week ago

My husband slipped and fell in bathtub. There was a very slick coating on the tub. He's badly bruised and swollen. Wrote formal complaint over 4 days ago and no one has contacted us from hotel management. This situation could've been extremely serious for an elderly person. Although the hotel was clean and convenient, how they've handled this incident lowers... More 

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George Town, Grand Cayman
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

The quality of service and our experience was not what we are accustom to receiving from Embassy Suites, on arriving even though we pre booked there was no room available , it was very inconvenient after a tiring flight. This experience does not encourage us to stay at the Embassy Atlanta Airport again.

Review collected in partnership with Embassy Suites Hotels

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KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as... More 

Atlanta, United States
1 review
3 of 5 stars Reviewed 1 week ago

Rooms were nice and clean. The food service employees were excellent! The front desk leaves a lot to be desired. Unfortunately, this is the first point of contact and first impressions are lasting. Had a drain problem in the bathroom sink at 10:00 PM. After calling the front desk repeatedly to no avail. After going down to the front desk... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

Thank you for sharing your candid feedback about your stay with us. We're so happy that we could serve you and are disappointed that we fell short of exceeding your expectations. We take great pride in our friendly hospitality and your comments about service are very disappointing. We can assure you this has been addressed and we hope we can... More 

Jackson
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Clean, spacious yet cozy. Wonderful service. Great banquet menu especially the Lemon Cake!!!! Great staff! Superb Complimentary breakfast was excellent and all-encompassing. Hot, cold and made-to-order items galore.

Review collected in partnership with Embassy Suites Hotels

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KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

We are glad you had a wonderful family reunion here at the Embassy Suites by Hilton Atlanta - Airport . Thank you for such a good review and we hope to see you all again soon. More 

danbury
1 review
1 of 5 stars Reviewed 2 weeks ago

I stayed at this property on 2 separate occasions, three weeks apart. Both times it was very hot outside and even though I set the thermostat in my room to 64, it would not cool down below 75. There was construction going on at the hotel and it was very noisy until 10:00 to 11:00 p.m. every night. They missed... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as... More 

Birmingham
1 review
4 of 5 stars Reviewed 2 weeks ago

Great place to stay if you have an early flight to the airport. Quiet and well worth the price for the room. Check in was efficient and staff was helpful. Evening social event was a bonus if you are there early enough to take advantage.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

Thank you for complimenting our hotel the Embassy Suites by Hilton Atlanta - Airport . Your review is appreciated and we look forward to your next visit our way. More 

Dallas, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I recently had a short layover in Atlanta after I missed a connecting flight and stayed at the recently renovated Embassy Suites. My room was huge and very clean. I only stayed a short period but the bed was very comfortable and I was able to get my 4.5 hrs of sleep before heading to the airport.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
KanaHotelGroup, Manager at Embassy Suites by Hilton Atlanta - Airport, responded to this review

We are glad you chose our hotel the Embassy Suites by Hilton Atlanta - Airport for your stay. Thank you for your good review and we hope to see you again for a little longer period of time soon. More 

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