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Embassy Suites Hotel Atlanta Airport

3.5 of 5 4700 Southport Road, Atlanta, GA 30337
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Embassy Suites Hotel Atlanta Airport
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Embassy Suites Hotel Atlanta Airport
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596 reviews from our community

Traveler rating
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    153
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    80
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172
80
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227
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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United States
1 review
2 of 5 stars Reviewed 5 days ago NEW

Countless issues - no wifi, no room service, no parking attendant, no one answers the phone at the front desk - when talking to someone they blamed the "construction" - really, not answering the phone is "construction" If that bad, close the hotel during contruction.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
KanaHotelGroup, Manager at Embassy Suites Hotel Atlanta Airport, responded to this review

I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as... More 

erie
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We chose embassy suites because we are traveling with our daughter and thought the extra space would be nice and historically embassy has treated us right We arrived in Atlanta, grabbed our bags and headed outside to wait for the shuttle around 9:55 pm in 35-40 degrees. Finally at 9:26 another shuttle driver that had seen us standing there offered... More 

Was this review helpful? Yes
KanaHotelGroup, Manager at Embassy Suites Hotel Atlanta Airport, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our two-room suites. We apologize for the unpleasant smell you encountered, as we strive to provide quality accommodations for each of our guests. I have shared your feedback with our... More 

Spanish Fort
1 review
5 of 5 stars Reviewed 1 week ago

Hotel was close to the venue, great value, clean rooms, very nice breakfast, helpful staff, convenient to airport, shuttle ran on time. Happy Hour reception had hot and cold appetizers to choose from. A great experience.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
KanaHotelGroup, Manager at Embassy Suites Hotel Atlanta Airport, responded to this review

We are happy to read you enjoyed your stay here at the Embassy Suites Hotel Atlanta Airport. Thank you for your nice review and we hope to see you again soon. More 

los angeles, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

There was a paper in the room that the in-room dining service is open until 11:30pm. I called for room service at around 9:30 pm and was told that the room service and the restaurant are closed for the evening. I was very displeased with this especially that I was given a paper that the room services was supposed to... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
KanaHotelGroup, Manager at Embassy Suites Hotel Atlanta Airport, responded to this review

. Our main concern is for all our guests to experience an exceptional stay and I sincerely apologize if we were not able to deliver this for you. Our guests’ satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. With this said, I will assure you that I... More 

1 review
1 of 5 stars Reviewed 1 week ago

The reception staff literally gave me the hand while they finished chatting about a basketball game; a rough start before I even got to my room. The bathroom had mold in the shower and rust on the fixtures. Don't stay at this hotel.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
KanaHotelGroup, Manager at Embassy Suites Hotel Atlanta Airport, responded to this review

Thank you for your feedback of your recent stay with us. I sincerely apologize that we were unable to meet expectations and based upon your review I am actively participating with our reception and housekeeping staff to ensure this does not happen again. I hope that if your travels bring you back to the area that you will consider staying... More 

Columbia, South Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Ayana, Michelle, Michael, and Alicia were awesome!!!! The staff here was very friendly and over the top with making the guest happy. There was construction going on at the time of our visit which made it a little dusty but, I seen a sneak peak of some of the rooms being reconstruction and they looked awesome. We stayed he overnight... More 

Was this review helpful? Yes
KanaHotelGroup, Manager at Embassy Suites Hotel Atlanta Airport, responded to this review

Thank you for such a good review and for mentioning how good the staff is here at the Embassy Suites Hotel Atlanta Airport. We look forward to your next visit. More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Michelle, Jasmine & Ayana at the front desk were awesome, friendly, and helpful. The ladies at the bar Keisha and Alicia made great drinks. I would most definitely recommend. I will be back to this hotel when I come to Atlanta!! 10\10

Was this review helpful? Yes
KanaHotelGroup, Manager at Embassy Suites Hotel Atlanta Airport, responded to this review

We are glad you enjoyed your stay here at the Embassy Suites Hotel Atlanta Airport and look forward to your next visit our way. Thank you for such a good review. More 

Cleveland, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

This is a poorly run property with employees who do not provide the basic customer service. I suggest you stay at the Millennium located next door or the Marriott located near by. The hotel is very out dated. They charged me an extra $10 an hour for each additional hour pasted check out. I am a Hilton Honors member and... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
KanaHotelGroup, Manager at Embassy Suites Hotel Atlanta Airport, responded to this review

Thank you for your review. We sincerely apologize for the unacceptable level of service that you experienced. We try our best to make sure all of our guests have a rewarding stay, and we are very sorry that we did not achieve that. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll... More 

Lexington, KY
Top Contributor
73 reviews 73 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I love Embassy and the great value they provide. I consider Embassy a premier brand and expect high levels of service and amenities from them for the price point. This Embassy has great service and the same happy hour perks as all the others, but it is lacking in many other areas. I believe they are going through a renovation... More 

Was this review helpful? Yes
KanaHotelGroup, Manager at Embassy Suites Hotel Atlanta Airport, responded to this review

We appreciate you sharing your experience with us; it is through such candid feedback that we’re able to improve our product and services. I am the General Manager and I wanted to let you know that my team and I have been working diligently to ensure our hotel offers guests a welcoming place to relax and enjoy their time whether... More 

Rapid City, South Dakota
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice facility. A bit remote but with everything the hotel offers you do not need to venture out. The food in the restaurant was delicious. The evening happy hour at 5:30 is fantastic. Yeungling on tap, well drinks and wine. Appetizers make it even better. Close to the airport so traveling is easy. I would stay here again.

Was this review helpful? Yes
KanaHotelGroup, Manager at Embassy Suites Hotel Atlanta Airport, responded to this review

We are glad you had a good stay here and look forward to welcoming you back. Thank you for your business and for your nice review. More 

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Additional Information about Embassy Suites Hotel Atlanta Airport

Address: 4700 Southport Road, Atlanta, GA 30337
Phone Number:
Location: United States > Georgia > Atlanta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Embassy Suites Hotel Atlanta Airport 3.5*
Number of rooms: 233
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Also Known As:
Embassy Suites Atlanta Airport
Embassy Suites College Park
College Park Embassy Suites

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