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Embassy Suites Hotel Atlanta Airport

3.5 of 5 4700 Southport Road, Atlanta, GA 30337
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Embassy Suites Hotel Atlanta Airport
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Embassy Suites Hotel Atlanta Airport
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616 reviews from our community

Traveler rating
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    155
    132
    90
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179
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235
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Tuscaloosa, United States
1 review
2 of 5 stars Reviewed yesterday NEW

This hotel is currently under construction. However, the cleanliness and quality room wasn't the same as I would expect to find at an Embassy Suites. I hope that after the renovations, they will step up to the quality expected of the Embassy Brand.

Review collected in partnership with Embassy Suites Hotels

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United States
1 review
1 of 5 stars Reviewed yesterday NEW

Old, dry and smelly. They are doing construction right now, but really should close until they get it right. The rooms smell and furniture looks like it's from the 80's. The old thing new in the room was the TV. bathroom had rust it so many areas we just left.

Review collected in partnership with Embassy Suites Hotels

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Omaha, United States
1 review
1 of 5 stars Reviewed yesterday NEW

Until all their renovations are completed I would recommend NOT staying here. Interior atrium completely ripped up and makeshift bar and restaurant are in bad shape. Difficult to find way around all the renovations and tarps and plastic hanging everywhere are terrible.

Review collected in partnership with Embassy Suites Hotels

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Las Vegas, United States
1 review
1 of 5 stars Reviewed 4 days ago NEW

If you have a family, avoid this ES and book at some other facility. My family and I stayed there for one night during a lay over as we travelled home to visit family from our current assignments overseas. The staff ignored our repeated requests relative to: abating late night noise from workmen, cleanliness of the room, availability of a... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
KanaHotelGroup, Manager at Embassy Suites Hotel Atlanta Airport, responded to this review

Thank you for your review. We are very sorry for the issues that you experienced related to our renovations. We appreciate your feedback and we will take your comments under consideration as we continually work to improve our guest experience. The next time your travels bring you to our area, we hope you will consider staying with us again so... More 

Pensacola, United States
1 review
2 of 5 stars Reviewed 5 days ago NEW

We picked this hotel because they accepted pets but it really wasn't very nice for the price we paid. The hotel is under construction so there are a lot of noises during the day. The staff is helpful though.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
KanaHotelGroup, Manager at Embassy Suites Hotel Atlanta Airport, responded to this review

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the disappointment with your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next time your travels... More 

Top Contributor
152 reviews 152 reviews
30 hotel reviews
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed 1 week ago

I hope this hotel gets better when their construction is over, but their front desk service needs some help as well. Reserved king bed suite - none available. Leaving hotel the next morning, walked past 4 empty king bed suites down the hall from our room. ???? Promised a discount on our room due to requested room not being available.... More 

Was this review helpful? Yes
KanaHotelGroup, Manager at Embassy Suites Hotel Atlanta Airport, responded to this review

Thank you for your review. I apologize that you were not happy with your room assignment during your recent trip. We strive to accommodate all reservations, but occasionally cannot meet every room request. We hope you will consider giving us the opportunity to make it right if you return to our area in the future. More 

Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This hotel should not be open with this level of renovation going on. The interior is gutted. (see photo) Many of the rooms are in various states of disrepair with doors left open, wheelbarrows in hallways, debris and dirt everywhere, etc.. The restaurant is cobbled together in a ballroom. The staff did their best, but even they were incredulous and... More 

Was this review helpful? Yes 1
KanaHotelGroup, Manager at Embassy Suites Hotel Atlanta Airport, responded to this review

I want to personally thank you for sharing your stay with us on Trip Advisor. I understand guest suite presentation was a concern, as it is for us as well. We appreciate your patience and understanding as we update our hotel grounds. I do hope that the next time your travels bring you to the area you will stay with... More 

Christiansburg
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked this through a discount Hotel website and wasn't informed of the major construction being completed on this property. The entire atrium is a muddy mess and the smell of construction permeates the entire property. The A/C and Heat unit was broken. The made-to-order breakfast and complementary happy-hour are held in a makeshift conference room.

Was this review helpful? Yes 1
KanaHotelGroup, Manager at Embassy Suites Hotel Atlanta Airport, responded to this review

Thank you for your review on TripAdvisor. I was disappointed to learn of your experience at our hotel, and regret that we did not provide a level of service that anticipated and responded to your needs. I apologize for the issues that you reported during our construction, and hope to have a future opportunity to regain your confidence and goodwill. More 

Tampa, Florida
Top Contributor
91 reviews 91 reviews
65 hotel reviews
64 helpful votes 64 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Check-in was a pain in the neck. I used Hilton's e-check-in 24 hours before arriving but the room they gave me on the 5th floor was a WRECK. A/C unit was torn apart with parts laying on the floor. Plus the clerk forgot to give me the parking gate code. I had to back track and return to the desk... More 

Was this review helpful? Yes 1
KanaHotelGroup, Manager at Embassy Suites Hotel Atlanta Airport, responded to this review

Thank you for sharing feedback on your recent experience at our hotel. We apologize again for our missteps in guestroom appointment and quality of service. We appreciate you bringing this opportunity to our attention. We highly value your input as a Diamond member. Thanks again for your review and we hope you will return to see our improved facilities. More 

Seattle, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

The noise during the day is unbearable, but if you want a cheap rate and get out early, it's an option. I just wish they would have said something in advance. The reception food was pretty weak as well/not worth the time.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
KanaHotelGroup, Manager at Embassy Suites Hotel Atlanta Airport, responded to this review

Thank you for choosing to stay with us during your recent visit to the area. We apologize for our missteps in comfort and quality of breakfast. We appreciate you bringing these issues to our attention so we are able to make it right, and provide the quality accommodations you expect and deserve. We hope you were able to enjoy the... More 

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Additional Information about Embassy Suites Hotel Atlanta Airport

Address: 4700 Southport Road, Atlanta, GA 30337
Phone Number:
Location: United States > Georgia > Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Atlanta Airport 3.5*
Number of rooms: 233
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Also Known As:
Embassy Suites Atlanta Airport
Embassy Suites College Park
College Park Embassy Suites

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