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The Westin Atlanta Airport

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4736 Best Road, Atlanta, GA 30337
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1 room 1 guest
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The Westin Atlanta Airport
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829 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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Sydney, New South Wales, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The accommodation side was as expected from an airport hotel. Clean, with good quality bathroom (I'm an Aussie - to us a bathroom is where you shower etc, as well as . . .) amenities. The restaurant was a little disappointing. As we had to leave for an early morning flight, my wife and I only wanted small meals. We... More 

Was this review helpful? Yes 1
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review

Good day, Thank you for choosing to stay with us on your recent visit to Atlanta. We are disappointed that the food quality in the restaurant was poor. We have reviewed your comments with our Executive Chef to insure our food service is restored to our usual high standards. We value your comments and and hope you will allow us... More 

Bayside, New York
Level Contributor
8 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Very warm welcome when you arrived into the lobby for checking in for your room. Greeted with a smile and was given directions of the layout to the property. This was not with one staff member this was also the same when checking out of the property. The morning staff greeted with a smile and asked did you enjoy your... More 

Was this review helpful? Yes
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review

Good day, We appreciate you taking some of your valuable time to share your comments with us. We are happy that you found our staff so welcoming. We hope we have the opportunity to welcome you again soon! Be Inspired! Bill Henderson General Manager More 

Wichita, Kansas
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

With an early flight at the end of our trip, we wanted to be close to the airport and turn in our car early. I booked it through a discounter and was happy to get a Westin for the price I paid. The worst part of our experience was actually getting to the hotel. We could see it from the... More 

Was this review helpful? Yes
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review

Good day Karl115, Thank you for sharing your experience on Trip Advisor. We appreciate your feedback and are delighted that you found us and that you had a renewing stay. We hope to welcome you again soon. Be well. Bill Henderson General Manager More 

London, United Kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago

Before I stayed at this hotel I had a perception that Westin was a fairly high end brand but this is absolutely not the case for the Westin Atlanta Airport. Positive: The hotel is close to the airport and has a free shuttle bus service. The beds are extremely comfortable. Negatives: Check in was slow, there was a line of... More 

Was this review helpful? Yes 1
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review

Good day, Thank you for choosing to stay with us and for sharing your comments on Trip Advisor. We are disappointed that we failed to exceed your expectations and that you were unable to enjoy the renewing stay that Westin promises. Regarding your arrival experience, we are sorry that you had to wait and that the front desk agent did... More 

Nassau, Bahamas
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed only one night on our way back home and the hotel was what we needed. No real surprises if you're familiar with hotels in this category. Beds are comfortable, the wifi works, staff is cordial. There's a free shuttle to the airport but when they dropped us off at the Delta International stop, we had to take another... More 

Was this review helpful? Yes
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review

Good day, Thank you for choosing to stay with us during your recent layover in Atlanta. We value your feedback and are happy that you had a renewing stay. We hope you enjoyed your travels and have an opportunity to visit us again soon. Be Well, Bill Henderson General Manager More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Based on the reviews of this hotel, I was very nervous checking in and approached the hotel with a very skeptical view. Upon arriving, you have two parking options: (1) self parking or (2) valet. Self parking is $16.00 per day and valet is $21.00 per day (not including the tip you should be providing the drivers). There is also... More 

Was this review helpful? Yes 2
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review

Good day, Thank you for your review on Trip Advisor. We value your feedback and are delighted that you had such a renewing stay and had a favorable experience from arrival to departure. Our staff looks forward to welcoming you again soon! Be Inspired! Bill Henderson General Manager More 

Landenberg, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I flew to Atlanta quite late one night to meet up with a tour group headed for Cairo the next day. I requested a late checkout, which I received with no trouble. When I first arrived, I was a bit annoyed that only one person was checking people in. The hotel recognized the inconvenience without anyone saying a word about... More 

Was this review helpful? Yes 1
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review

Good day, Thank you for choosing to stay with us on your stay in Atlanta on your way to Cairo. We value your feedback and are delighted you had such a pleasant stay from beginning to end. We are happy our staff provided you with such a warm welcome. We hope you enjoyed your travels abroad and look forward to... More 

Toronto, Ontario
Level Contributor
70 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A shuttle runs at approximately 20 minute intervals from the airport terminal to the Sheraton and Westin airport locations. The checkin staff at the Westin were professional and friendly and did a great job recognizing SPG Gold status with an upgrade to one of the deluxe rooms. This is not a new hotel, but the rooms have been renovated. The... More 

Was this review helpful? Yes 1
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review

Good day, Thank you for choosing to stay with us and for sharing your review on Trip Advisor. We value your feedback and are delighted that you had such a renewing stay. We are glad that you found our location convenient to the airport, a quick 5-minute shuttle ride away. Our staff looks forward to welcoming you again soon. Be... More 

Level Contributor
9 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

This hotel is truly nice. It is very close the the airport. I have stayed here several times. The breakfast is somewhat costly but excellent as well. The only problem I have is the smoke alarm went off of two different stays. One of those was for my birthday. The hotel was not too helpful but once I called they... More 

Was this review helpful? Yes
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review

Good day, We appreciate your loyalty and are glad you chose to stay with us again. Regarding your comments about the smoke alarm sounding, we appreciate how unsettling this was for you and are sorry you were disturbed. This is not a normal occurrence and without knowing the date that this happened, it is difficult to determine the cause of... More 

Columbus, Mississippi
1 review
1 of 5 stars Reviewed 3 weeks ago

Stayed overnight in Room 520. Strong smell of smoke when first opened door. Complained to front desk and was told that smoke would have been from prior guest as they are a smoke-free facility. Really!! The odor was not of recent smoke but of a longstanding, deep seated, stale smoke like the smell of a smokers home/car. This stench is... More 

Was this review helpful? Yes
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review

Good day, Thank you for sharing your feedback with us regarding your recent stay. Please accept our apologies for any inconvenience you experienced because the condition of your room was not up to our usual high standards. You indicated that your room smelled of stale smoke. We appreciate how unsettling this was for you. We are a smoke-free hotel but... More 

Hotel Review Summarization

What travelers say

  • Very nice(9)
  • Next morning(5)
  • Heavenly beds(4)
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