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The Westin Atlanta Airport

4.0 of 5 4736 Best Road, Atlanta, GA 30337
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The Westin Atlanta Airport
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The Westin Atlanta Airport
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724 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Knoxville, Tennessee, United States
Contributor
18 reviews 18 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

We needed a place to stay for one night due to an early flight from Atlanta. The staff was welcoming and answered all our questions about transportation to the airport. Tamika was friendly and took care of check in quickly for our 2 rooms. The rooms are a little cramped (not a lot of walking space around the beds). We... More 

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Contributor
17 reviews 17 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Needed a place to crash for an early morning flight out of Atlanta and didn't like any of the reviews for most of the hotels around the airport. Went with a provider who I could trust and knew they would deliver the expectation I had. The room was warm and inviting...just like the welcome I had from the check in... More 

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Tachikawa, Japan
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This is the Ghetto! I booked this at the last minute because we had reservations for the Sheraton but when we showed up the Lobby was packed with Bikers that had turned the lobby into a night club. I sought Westin for the name and Starwood Preferred Guest Program. The Staff was loud and rowdy. They were frequently engaged in... More 

Was this review helpful? Yes 3
Chicago, Illinois
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stay at The Westin every year around this time for an annual conference. The staff is always nice and the hotel is kept up pretty well. I noticed this year, they've made some upgrades to the interior lobby(bar area) and restaurant. The rooms are still the same. The only issue we had this year is that the carpet was... More 

Was this review helpful? Yes 2
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review

Dear Guest, Thank you for choosing to stay with us for your annual conference. We are glad that, overall, you had another pleasant stay this year. Regarding your comments about the carpet, we just recently replaced all of our lobby and meeting room carpet. We believe the debris you noticed on your shoes was not dirt but was from the... More 

Hoofddorp, The Netherlands
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a very nice hotel, nice and clean rooms with very good beds. Good bathroom, nice shower and hairdryer in the room. Coffeemaker, fridge, all you needed was in the room. Free wifi and a great breakfast buffet with a good hot breakfast. This is a hotel you'd love to stay and the staff is also very friendly

Was this review helpful? Yes
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review

Good day, Thank you for your review of our hotel. We are glad that you enjoyed the amenities in the room and hope to see you again very soon. Be well! Bill Henderson General Manager More 

Englewood, Florida
Top Contributor
74 reviews 74 reviews
3 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We booked a last minute stay at the Westin Atlanta Airport right before Christmas. The price was right and we have never stayed at a Westin so we figured we would give it a try. It was a lot better then I had expected. Being an airport hotel, I was envisioning a loud hotel that has seen better days just... More 

Was this review helpful? Yes
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review

Good day, Thank you for sharing your feedback regarding your stay. We are happy you chose to stay with us during your holidays and that you enjoyed a relaxing stay. Our associates hope to see you again very soon. Be well! Bill Henderson General Manager More 

Cresco, Iowa
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Rooms were nice, but the service we rec'd did not seem as nice. The bellhop only took our bags to a roller-cart, outside. He did not accompany us to our rooms. So we tipped him for lifting 2 bags onto a dolly and that was it. We then struggled with the roller-cart to our rooms. I prefer two bars of... More 

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WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review

Good day, Thank you for choosing to stay with us and for sharing your feedback regarding your stay. We are very disappointed that we failed to deliver exceptional service and exceed your expectations. Regardless of the time of year and it being the holidays, we strive to provide consistent service and cleanliness. We have reviewed each of your comments with... More 

Flat Rock, Michigan
Contributor
13 reviews 13 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Goodness.... Floors need a good vacuuming. Comforters had visible stains. Echoey and loud hallways into the rooms. Echoey an loud bar area you can hear from the room. Pillows are old and are hard as rocks. Bed is definitely not heavenly. I now remember why I avoid this hotel at all costs while in ATL.

Was this review helpful? Yes
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review

Good day, Thank you for taking the time to share your feedback. We are disappointed we failed to exceed your expectations. Please accept our apologies for any inconvenience you experienced because the room and corridors were not as clean as they should have been. We have reviewed your experience with our Director of Housekeeping to insure that your experience is... More 

Minneapolis, Minnesota
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and stayed while visiting Emory's B-school. As an SPG member I was satisfied with the room and the experience. The front desk people were a huge help with checking our bags all through to MSP - very very nice service. The airport shuttle was on time and the driver was very pleasant. I would definitely stay here again.... More 

Was this review helpful? Yes 2
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review

Good day, Thank you for taking the time to share your feedback. We are delighted that you had such a renewing stay and were able to take advantage of our BAGS service. Regarding your comments about the Revive attendant, we are disappointed she was not more accommodating with your request for a breakfast burrito. We have shared your experience with... More 

Tallahassee, Florida
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Not a lot to say here except that it will meet the expectations of a platinum spg member. Otherwise, a typical Westin with great service and the Heavenly Bed. The room was large, but the bathroom a bit cramped. You can't hold that against them. When the building was erected, the bathroom was a size that met industry standards. The... More 

Was this review helpful? Yes
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review

Good day, Thank you for taking some of your valuable time to share your comments on our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Be well! Bill Henderson General Manager More 

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Additional Information about The Westin Atlanta Airport

Address: 4736 Best Road, Atlanta, GA 30337
Phone Number:
Location: United States > Georgia > Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Atlanta Airport 4*
Number of rooms: 500
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Also Known As:
The Westin Atlanta Airport Hotel Atlanta
Atlanta Westin
Hotel Style:
#26 Luxury Hotel in Atlanta

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