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The Ritz-Carlton, Buckhead

#17 of 191 Hotels in Atlanta
Certificate of Excellence
GreenLeadersSilver level
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3434 Peachtree Road, NE, Atlanta, GA 30326
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Complimentary Breakfast
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1 room 1 guest
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The Ritz-Carlton, Buckhead
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878 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ponte Vedra Beach, Florida
Level Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

We have stayed twice at this wonderful hotel. The staff is very friendly and helpful. The location is really great for both shopping and dining although with five food presentations daily, there is no reason to look for a restaurant. The salt water pool was a surprise and the lounge entertainment is top notch. Cannot wait until next time.

Was this review helpful? Yes
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear Guest, thank you for your feedback on your recent visit. I am delighted to know that you enjoyed our Club accommodations, its services provided and some of the special features of our hotel, such as our Saline Pool and our lounge entertainment on weekends. Our team of ladies and gentlemen joins me in welcoming you back soon, so may... More 

Atlanta, Georgia
Level Contributor
260 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We planned a spa retreat. Told we would be sleepIng on Tempurpedic mattress. NOT. It's topper. Big difference. We have a topper.,we are considering buying the mattress and wanted to sleep on it. We booked 80 min massages. I got closer to 60 min. I didn't have the chance to show my disappointment with a reduced tip because they automatically... More 

Was this review helpful? Yes
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear Guest, thank you for sharing your comments regarding your recent visit; I share your disappointment regarding the uncharacteristic shortcomings regarding your Spa experience you referenced. Please forgive the insentivity and falling short of making your spa retreat the kind of relaxing get-away you would expect it to be. We have built our reputation on service excellence and look forward... More 

Nashville, Tennessee
Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed here for 2 days and nights for a work conference. Staff was friendly. Conference food (from hotel) was awesome. Room was small but clean and comfortable. Hotel has an older feel. Conference rooms had extravagant molding and light fixtures with textured ceilings, but I liked it. Nice view from my room. Close to shopping and attractions. Pics of... More 

Was this review helpful? Yes
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear Guest, thank you for sharing your kind feedback as part of your recent conference stay at our hotel. I look forward to sharing your comments regarding our friendly staff, the quality of our food and the particular comfort of our rooms, you expressed, with members of our team. We look forward to welcoming you back soon so we may... More 

New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel has seen better days! The rooms are old and the furnishings out dated! Hard to find outlets, poor slow Wifi despite the $16.95 daily charge. Food both in-room, and restaurant was just average (same as any budget hotel) This is a Marriott disguised as a luxury property with luxury pricing. If staying in Buckhead the Mandarin Oriental or... More 

Was this review helpful? Yes
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear guest, thank you for taking the time to share feedback on your recent visit to our hotel. I am disappointed to hear that you found elements of your stay being below expectations and look forward to discussing your comments with you at a convenient time. Warm regards, Erwin Schinnerl General Manager More 

Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

I travelled to the Ritz in Buckhead as our company HQ is just down the street and would recommend this hotel to anyone staying in Atlanta. LOCATION- Right in the heart of Buckhead, this hotel is walking distance from numerous fine dinging options and the best shopping that Atlanta has to offer with several shopping centers located within a 2... More 

Was this review helpful? Yes
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear guest, thank you for taking the time to share your much valued feedback as part of your recent visit to our hotel. My team joins me in thanking you for the kind comments regarding our most convenient location, the broad selection of amenities offered, our trademark service and the comfortable guest rooms, all adding up to a truly memorable... More 

Santa Barbara, California
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at here for a couple nights for business meetings and as always, the Ritz Carlton does not disappoint. The room was beautiful and comfortable and the staff is ever so accommodating. The conference facilities were on par with most large hotels, but the food was unlike most at business functions I have attended at other hotels. The only... More 

Was this review helpful? Yes
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear Guest, thank you for taking the time to share your comments regarding your recent visit to our hotel - my team of ladies and gentlemen also joins me in thanking you for your loyalty to our company. We appreciate your kind feedback on the beautiful room, the very positive meeting/event experience you noted and the exceptional food you highlighted... More 

New York City, New York
Level Contributor
106 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed 1 week ago

A frequent business traveler to the Buckhead/Atlanta area, I have stayed at most of the better lodging places over the years. The decision to book the Ritz had more to do with pricing and availability, as well as the frequent traveler program. Here's where the Ritz shines: 1. Customer service: Not just Southern hospitality (definitely apparent though!), but intuitive assistance... More 

Was this review helpful? Yes
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear Guest, thank you for your recent stay and for taking the time to share your comments with us. We are delighted to hear that you thoroughly enjoyed your business trip and that we provided you with a memorable "home-away-from-home" feeling. Your feedback on some of our key features that set us apart, from providing true Southern Hospitality to exceptional... More 

Los Angeles, California
Level Contributor
82 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here just one night for business. The lobby is very dark like and old school bar or smoking room. The walls are covered in rich dark wood. Check-in was smooth and friendly. The room was a nice size. Fixtures and decorations are what you'd expect from the "old south" - wood and crystal though not in an opulent or... More 

Was this review helpful? Yes
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear Guest, thank you for sharing your feed back regarding your recent visit to our hotel. My team and I welcome the opportunity of welcoming you back soon, so you may enjoy our warm hospitality, refined ambiance and our hotel's many services once again - from pool, to restaurant & lounge and our relaxing Wellness Center - we are at... More 

Lighthouse Point, Florida
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great business hotel located in the heart of Buckhead. Nice bar with old style leather chairs and hospitality. Rooms are nice and have a vintage feel. Staff is welcoming. The location is a little tough due to the Atlanta traffic but other than that - a welcome spot in the Buckhead area.

Was this review helpful? Yes
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear Guest, thank you for your recent visit to our hotel and for taking the time share your comments with us. We appreciate your kind remarks regarding the ambiance and comfort our hotel excudes, while you also enjoyed our convenient location and warm southern hospitality. It will be our sincere pleasure to welcome you back to Buckhead and to once... More 

Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This property is in a very nice location in the heart of Buckhead. Lennox mall and Phipps Plaza are within walking distance. Hotel staff is very friendly and accommodating. Our suite was nice and spacious and well appointed. If you're there over the weekend, Sunday High Tea is a must. Very nice experience and something a little different than your... More 

Was this review helpful? Yes
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear Guest, thank you for your recent visit to our hotel and for taking the time to share your kind feedback with us. We very much appreciate your comments on the level of service your received, how much you enjoyed our hotel's offerings and the spaciousness and appointments of your suite. My team of ladies and gentlemen joins me in... More 

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