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The Ritz-Carlton, Buckhead

#17 of 191 Hotels in Atlanta
Certificate of Excellence
GreenLeadersSilver level
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3434 Peachtree Road, NE, Atlanta, GA 30326
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Complimentary Breakfast
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The Ritz-Carlton, Buckhead
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865 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
153 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have stayed here a few times and never disappointed. Although came close this time I had ordered flowers and birthday cake to be in room in check in ax we checked in Jace at front desk said they may not be there yet I did express a little frustration but Jace rocked it and got it done. Room was... More 

Was this review helpful? Yes
Fort Worth, Texas
5 of 5 stars Reviewed 1 week ago

My wife and I stayed here on our wedding night, and the staff truly made us feel welcome. Service was top-notch, as is expected with any Ritz property. We stayed on the spa level, and I must say the best was the most comfortable in which I have ever slept. Truly a great experience from start to finish!

Was this review helpful? Yes
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear Guest, congratulations on getting married and thank you for chosing our hotel for your wedding night; my team and I delighted to know that you thorougly enjoyed your visit and I will be certain to share your kind comments with our ladies and gentlemen. Your feedback on the level of service received, the comfort of our Spa-level accommodations you... More 

Columbia, South Carolina
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

This Ritz is awesome for many reasons-perfect location to shop at Lennox and at Phipps (walking distance to both), great service, bed was soooooo comfotable, and terrific food. This was a quick 2 night stay for us. Loved the suite that we stayed in-it had lots of windows that were almost floor to ceiling in both rooms which gave us... More 

Was this review helpful? Yes
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear Guest, thank you for your recent visit to our hotel and we appreciate your comments on your experience. It is wonderful to know that you enjoyed all aspects of your stay - from the ambiance, decor, location, food quality and comfort of your room and of course, the level of service delivered by our ladies and gentlemen. It is... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Don't judge me. I already feel like a snot saying that The Ritz wasn't that great....but, it really, really, really wasn't. Perhaps my expectations were too high because...you know...it's "The Ritz" and all that. And the rooms were fine, it was very clean, but it's extremely dated. The pool area isn't great and needs a complete overhaul. It's like the... More 

Was this review helpful? Yes 3
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear guest, thank you for your recent visit and feedback on your stay with us; I will be certain to share your positive comments on the high level of service you expereinced with our team; it is one of the hallmarks of our success and one our reputation as a luxury hotel has been built-upon. Our very traditional and classically... More 

Charleston, South Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Hotel is pleasant as you would expect from a Ritz. However, the parking deck exits to a sharp right turn to the lobby entrance. The curb at this location is scarred in tire and wheel marks including from the valet who was driving my truck. USA Parking (Ryan Ross) denied the small claim, which if you were to google seems... More 

Was this review helpful? Yes 1
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear guest, thank you for your recent visit to our hotel and for your feedback on your experience; we appreciate your kind comments on the service our team of ladies and gentlemen provided, one of the hallmarks of our longstanding success. I am disappointed to hear about your concern regarding valet parking and will have our Director of Loss Prevention... More 

Jacksonville, Florida
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I cannot tell you how nice, friendly and professional the staff at this hotel were. They were fantastic with my kids. They have a kids checkin at the front desk and offer a scavenger hunt for kids to explore the hotel with prizes for completing the challenge. My kids (ages 5 and 8) loved it! A special thanks to Paula... More 

Was this review helpful? Yes
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear guest, thank you for sharing your feedback on your recent visit to our hotel; I am eager to share your very kind comments about the level of service you and your family received, with members of our team; we take particular pride in creating memories for our guests as part of a visit to our hotel and doing so... More 

TN
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our first time at a Ritz Carlton, but it was truly amazing. Because it was our 25th anniversary, we were greeted in our room by a bottle of champagne and chocolate covered strawberries. I did not think it could get any better - but every experience from the club lounge breakfast, lunch, dinner, dessert presentations to the workout... More 

Was this review helpful? Yes 1
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear guest, thank you for chosing our hotel for your recent family get-away - it was our sincere pleasure to be of service and my team of ladies and gentlemen joins me in expressing their appreciation for your kind feedback. We enjoy creating special memories and to "surprise and delight" our valued guests with special touches trhoughout our hotel as... More 

Franklin, Tennessee
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is conveniently located just steps away from all Buckhead shopping and dining hot spots. The rooms are spacious and the staff is always friendly and welcoming. Looking forward to my next visit.

Was this review helpful? Yes
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear guest, thank you for staying with us and for sharing your comments regarding your positive experience. Our team of ladies and gentlemen is the key to our success and I appreciate your kind comments regarding their efforts to create a memorable stay, in addition to our convenient location and physical attributes. We look forward to being of service again... More 

San Francisco, California
Level Contributor
108 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here recently when visiting Atlanta to run the Peachtree Roadrace. The JW Marriott was near the starting line, so it was a logical choice. As a platinum member, we were upgrades to a larger suite with a city view and this was at no charge. The club level priviledges were included, which was nice for drinks and food items... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

My recent stay at this location was terribly disappointing. The doors were rusted in the room, low popcorn style ceilings, crowded room space. The food was either expired or poorly refrigerated. I would not recommend this as a five star hotel, more like three stars.

Was this review helpful? Yes 1
Sheila B, Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear Valued Guest, Thank you for taking the time to leave your comment. I am very sorry to hear that your experience did not meet your expectations and would appreciate the opportunity to be in touch with you. Feedback is extremely important to us, and so if you could afford the time, I may be reached directly at sheila.buciuman@ritzcarlton.com. I... More 

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