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The Ritz-Carlton, Buckhead

#17 of 191 Hotels in Atlanta
Certificate of Excellence
GreenLeadersSilver level
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3434 Peachtree Road, NE, Atlanta, GA 30326
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Complimentary Breakfast
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The Ritz-Carlton, Buckhead
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845 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chattanooga, Tennessee
Contributor
15 reviews 15 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great property to stay for a short weekend. Spa services were top notch. Highly recommend the club level. Food and drink plentiful and tasty with attentive service. Far better than the downtown RC it is worth the trip to Buckhead. Excellent restaurants surround the hotel and are a 100 yard walk away.

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Contributor
14 reviews 14 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I recently stayed at this hotel for a conference in June. The staff was very attentive and the hotel accommodations were great. I was on a higher floor, so didn't hear much street noise. The king room was great- plenty of space. The hotel does turn down service with chocolates at night- which was nice. Great stay, would love to... More 

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E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear Guest, thank you for you recent stay at our hotel and for taking the time to share your kind comments with us. It is our sincere pleasure and desire to create lasting memories and your feed back is very meaningful to us, since it reflects on the essence of our hotel - excellence in service and product features. My... More 

Chattanooga, Tennessee
Top Contributor
77 reviews 77 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Ritz always exceeds expectations. The Buckhead location is no exception. The staff is first class. The room furnishings will need to be updated in the next couple of years. The Cafe had a good lunch menu. We had a nice view of downtown Atlanta from the 11th floor. My only complaint is the hallways were hot. We will be back.

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E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear Guest, thank you for taking the time to share your comments from your recent visit to our hotel; my team of ladies and gentlemen appreciate your feedback on our consistent delivery of service excellence, one of the hall marks of our hotels success. We look forward to having the opportunity to being of service once again. Your loyalty to... More 

Boston, Massachusetts
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I'm a frequent business traveler and have stayed at high end hotels and this place does not qualify in that catagory. The staff will patronize you to the point of being annoying so if your ego enjoys that type of treatment stay here. Actually, if you need this type of patronizing you should probably join group therapy. The rooms are... More 

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E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Thank you for sharing your comments from your recent visit. I am very disappointed to hear that you did not enjoy several elements of your experience, since our team of Ladies and Gentlemen take great pride in providing exceptional service. I will be certain to review your comments with members of my team and look forward to the opportunity to... More 

Charlotte, North Carolina
Contributor
15 reviews 15 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I had the pleasure of staying at The Ritz in Buckhead last week for business and really enjoyed my stay. When you want to enjoy luxury hotel room, fine dining, and high end shopping in a great location, this hotel is for you. I absolutely enjoyed my stay. The staff was more can accommodating. I could not ask for better... More 

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E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Thank you for taking the time to share your feedback with us and we look forward to being of service to your again when returning to Buckhead. As we pride ourselves on our consistent delivery of exceptional service, your kind comments regarding our Ladies and Gentlemen are much appreciated. I look forward to personally meeting you during your next visit... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We booked our last 3 days of a two week holiday at the hotel. While the rest of the staff were extremely helpful we found all three of the concierges we dealt with to be rather disdainful and abrupt. Efficient but not very friendly. I sent a t/shirt with a black mark on it to the laundry and when it... More 

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Sheila B, Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear Guest, Thank you for taking the time to share your feedback about your stay at The Ritz-Carlton, Buckhead. I can certainly understand your frustration so please allow me to apologize. I want to assure you that we are committed to providing our guests with the level of service reflective of the Ritz-Carlton standards. I would like to have the... More 

Seattle, Washington
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed for a conference and found the hotel to be well maintained, with a friendly and service oriented staff. Perhaps the facilities are a bit dated, two of the elevators malfunctioned and even trapped guests. The rooms were nicely furnished and the room service was prompt and tasty. The biggest negative is the great location in the middle of... More 

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E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Thank you for your loyalty to our hotel and for sharing your recent observations with us. My team of Ladies and Gentlemen joins me in expressing our appreciation for your feedback, which allows us to further refine our services. Thank you for your kind comments regarding our food quality and the elegant ambiance of our hotel. We look forward to... More 

Chester, New Jersey
Top Contributor
113 reviews 113 reviews
28 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It's a Ritz after all, beautiful lobby, nice sized room, really comfortable bed, professional and freindly staff. The location is gteat, right across the street from Lenox Square mall. Good for business or pleasure!

Was this review helpful? Yes 1
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

On behalf of our Ladies and Gentlemen, thank you for your recent visit and kind feedback regarding our hotel. I am delighted to hear that we met and exceeded your expectations and appreciate your comments regarding the levels of service and physical ambiance you encountered. These are the hallmark of our brand and reputation. My team and I are looking... More 

East TN
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is my "go to" hotel when in Buckhead. I've stayed here more than 15 times. It is conveniently located and well appointed. The staff are always welcoming, and the doormen are the best. My family loves the pool here. We can get away for a swim any time of year since the pool is indoors. The lobby and lounge... More 

Was this review helpful? Yes
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Thank you for your many years of loyalty to our hotel. We value your friendship and very much appreciate your kind comments regarding the level of personalized service, restaurant and Food & Beverage offerings as well as the ambience and feeling our hotel conveys. Our Ladies and Gentlemen take great pride in their profession of service and I always enjoy... More 

Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

A couple of months ago, my girlfriends booked the Ritz Carlton Buckhead for one night during my Bachelorette weekend and it was such a fantastic stay!! I had no idea what they were planning or where we were going to stay, so it was a great surprise when we pulled up. HUGE thanks to Eli at the Concierge Desk for... More 

Was this review helpful? Yes 1
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear guest, thank you for your recent visit to our hotel and for taking the time to share your feedback with us; I am delighted to hear that you and your friends thoroughly enjoyed your visit and members of our team assisted in creating a very memorable stay. I will be certain to recognize Eli, our Concierge, for his special... More 

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