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The Ritz-Carlton, Buckhead

#12 of 176 Hotels in Atlanta
Certificate of Excellence
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3434 Peachtree Road, NE, Atlanta, GA 30326
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1 room 1 adult
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The Ritz-Carlton, Buckhead
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959 Reviews from our TripAdvisor Community

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Minneapolis, MN
Level Contributor
115 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

It felt like home after a 3 day conference here - all members of the staff were so friendly and helpful. Rooms are both comfy and easy to do work in. It gets a 4 only because things were a little worn out - sink drains that wouldn't stay shut, temperature control that said 72 but always felt like 65.... More 

Helpful?
Thank Fritch
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear Guest, thank you for sharing your comments regarding your recent experience at our hotel with us. Our team of ladies and gentlemen and I appreciate your recommendations and knowing that you truly enjoyed the personalized service received. We take great pride in delivering service excellence and look very much forward to welcoming you back soon, for yet another memorable... More 

Alexandria, Virginia
Level Contributor
44 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This Ritz is definitely showing its age. I give it an "average" rating but that is "average" for a Ritz property (I try to keep my ratings in sync with hotel tier; what I expect from a Ritz and a Residence Inn are totally different). That said, service was definitely up to par. Concierge was able to secure a reservation... More 

Helpful?
Thank USR1
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear Guest, Thank you for your recent visit to our hotel and for sharing your comments regarding your experience. It will be my pleasure to recognize the members of concierge team for their resourcefulness in securing the desired reservations - we take great pride in the upkeep of our physical elements and in exceeding service expectations and to continue to... More 

Panama
Level Contributor
75 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Able to walk to places near by. The service was okay but, I came in late. The check in service was great. Will have to pay to park car here. Not the best Ritz it is a little dated. And shower area was not the cleanest.

Helpful?
Thank Tim T
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

dear Guest, thank you for your recent visit and feedback provided on your brief experience. We appreciate your comments and take every customer recommendation as an opportunity to learn and to further improve our product and services. My team and I look forward to your return so we may provide you with the customary level of excellence our hotel and... More 

Rochester, New York
Level Contributor
114 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice property. Handled a 300+ person conference all week with apparent ease. Room was a standard king. No problems there. Conference space was excellent. Lots of rooms for breakouts on two different floors. Food was above average at the catered points. Restaurant food was fine. Staff were excellent. Across the street from a large, upscale mall. Several nice restaurants... More 

Helpful?
Thank nmhen
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent visit to our hotel with us, as you took part in a conference here in Buckhead. We appreciate your kind comments on our hotel's offerings and the services provided by our wonderful ladies and gentlemen. It will be our sincere pleasure to be of service... More 

Nashville, Tennessee
Level Contributor
70 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This is an excellent hotel. It's the Ritz sorbets to be expected. I had a better experience here than at the downtown hotel. This is across the street from Lenox mall so you're close to everything in Buckhead but it can be a little challenging getting in and out with traffic at times.

Helpful?
Thank lpetti3000
Harrogate, United Kingdom
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Huge thank you to Jace and team for coming to the rescue when our flight was cancelled. We had previously been staying at the Ritz Carlton Greensboro and Buckhead maintained the excellent level of comfort and service great hospitality.

Helpful?
Thank Doogall
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear Guest, thank you for taking the time to share your kind feedback regarding your recent stay with us; we are delighted to know that the unexpected delay caused by inclement weather allowed you to enjoy our hotel and its services. I look forward to personally recognizing Jace for providing the personalized attention and service you expect from our hotels.... More 

Wilson, Wyoming, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were recently in Atlanta for a family birthday party, and this was the fantastic hotel that we (and several other members of our family) stayed at. The customer service really is amazing at this property. We were traveling with our five year old son, and the staff of the hotel went out of their way to remember his name... More 

Helpful?
Thank ebswyo
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear Guest, thank you for your kind comments on your recent family vacation to Atlanta, which included your stay at our hotel. I am very pleased to know that you enjoyed the ambiance and offerings at our hotel and that our highly personalized service delivery left a lasting impression on you. We pride ourselves in providing memorable experiences and nothing... More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Excellent service from the moment I was dropped off. Concierge was very helpful. Dinner in the restaurant was just what I needed after a long day. The slider cheeseburgers were probably the best I've ever eaten! Cobb salad was great too. Room was very comfortable and I appreciated the in-room coffee and extra "complimentary" bottled waters. The breakfast buffee was... More 

Helpful?
Thank Kingfish_1968
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear Guest, thank you for sharing your kind comments with us. It was our sincere pleasure to be of service and I am delighted to know that you enjoyed our Food & Beverage offerings in particular. Our team of ladies and gentlemen joins me in looking forward to your return and to provide you, once again, with a most memorable... More 

Denver, Colorado
Level Contributor
91 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed at the Buckhead Ritz for four nights during a work conference. Beautiful hotel, very helpful & friendly staff & great location. High end mall across the street (Fendi, Prada, Vitton...) along with lots of restaurants within walking distance. $41 cab ride from Airport.

Helpful?
1 Thank mdluvs2shop
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear Guest, thank you for your recent visit to our hotel and city and we appreciate you taking the time to reflect on your recent business trip. Our team of ladies and gentlemen joins me in looking forward to your return so we may provide you, once again, with a truly memorable experience. Warm regards, Erwin Schinnerl General Manager More 

Prague, Czech Republic
Level Contributor
93 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The Ritz-Carlton has all the facilities you expect from a high end hotel - spacious rooms, good restaurant, 24 hour service, great leisure centre, etc., etc. Of course, you also pay top $ for these facilities, but it is worth it because the level of service is excellent across the board.

Helpful?
Thank Tjackso2
E_Schinnerl, General Manager at The Ritz-Carlton, Buckhead, responded to this review

Dear Guest, thank you for your recent visit and feedback on your experience at our hotel. We appreciate your kind comments and knowing that you thoroughly enjoyed the many features and in particular the personal service our property has to offer. My team and I look forward to being of service to you again soon. Warm regards, Erwin Schinnerl General... More 

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