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Quality Suites Buckhead Village

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505 Pharr Road NE, Atlanta, GA 30305-3426 (Formerly Holiday Inn Express)
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1 room 1 guest
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Quality Suites Buckhead Village
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216 Reviews from our TripAdvisor Community

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Traveler rating
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    32
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Stoneville
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Quality Inn Buckhead Village was selected to be my home away from home while I was visiting Atlanta. Location is good, close to mid-town, easy to get to and from, as well as adequately priced. Additionally, unlike Hilton’s, Marriott’s and other upper scale motels they don’t nichol and dime you to death charging things like parking, internet, and phone. Top... More 

Was this review helpful? Yes
Quality Suites B, Guest Relations Manager at Quality Suites Buckhead Village, responded to this review

Thank you for taking the time to complete our online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Cassandra Lavie... More 

Maryland
2 reviews
5 of 5 stars Reviewed 1 week ago

Had a great stay, very quiet property. Lots to do in the surrounding area. Didnt get to try out the breakfast, Pool was fantastic. Check in was smoove and Check out was quick and efficient. Housekeeping was great, Front Desk Friendly especially Cassandra. I would like to thank her for the suggestions to go in the Buckhead area. Had a... More 

Was this review helpful? Yes
Quality Suites B, Guest Relations Manager at Quality Suites Buckhead Village, responded to this review

Thank you for taking the time to complete our online review, regarding your recent stay at Quality Suites Buckhead Village.I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are... More 

1 review
2 of 5 stars Reviewed 1 week ago

Location is great! I'm staying all week for business purposes and called ahead to make sure all is well. I spoke with Crystal, really nice I felt good that there was no problem; excited to go. While on my way the manager had a problem with the arrangement I made with Crystal. It was so awful! She kept confusing everything,... More 

Was this review helpful? Yes
Quality Suites B, Guest Relations Manager at Quality Suites Buckhead Village, responded to this review

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your special arrangement on your recent visit. I have shared your feedback with my front desk staff on following specific procedures and protocols to ensure we handle and prevent these types of situations in the future. Again, thank you for your time and valuable... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The suites were clean and spacious, The staff was great including the woman who checked me in Cassandra. Very Pleasant. Stayed for a convention downtown, I will definitely be back next year! I definitely will recommend this property to friends.

Was this review helpful? Yes 1
Quality Suites B, Guest Relations Manager at Quality Suites Buckhead Village, responded to this review

Thank you for taking the time to complete our online review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience... More 

Richmond, Virginia
2 reviews
3 of 5 stars Reviewed 3 weeks ago

My family of 5 stayed at this hotel from 7/30/15-8/2/15. When we arrived, we were checked in by Crystal who was extremely nice and helpful. Unfortunately, when we checked in we were assigned the wrong room (one without a kitchen) but Crystal quickly found another 2 bedroom suite that included a full kitchen. Because we are a family of 5,... More 

Was this review helpful? Yes
Quality Suites B, General Manager at Quality Suites Buckhead Village, responded to this review

Dear Guest, I first would like to thank you for taking the time to comment on your most recent stay. I have addressed your concerns with our staff. We will use your comments to provide a better guest experience for all of our guests. Thank you for your business and have a great day. More 

Hollywood, Florida
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was in Atlanta for the Neighborhood Awards and decided to stay at this hotel. Almost every time I've visited Atlanta, I've stayed at this hotel. I probably won't stay again. When we arrived, we were greeted by Cassandra. She was very welcoming an pleasant. Check In was fat and hassle free. When we settled in the room, I noticed... More 

Was this review helpful? Yes
Quality Suites B, Guest Relations Manager at Quality Suites Buckhead Village, responded to this review

Thank you for taking the time to complete our online review, regarding your recent stay at Quality Suites Buckhead Village. I appreciate the compliment on the service I provided to you at check-in. Please know it is our goal to make each and every guest experience a pleasant one, and it most certainly sounds like this did not take place... More 

Jacksonville, Florida
1 review
5 of 5 stars Reviewed 4 weeks ago

My family just stayed there 7/25-7/28 2015. The hotel was very clean, and the staff was very friendly and helpful. The room was very spacious as well. The location was perfect. The Lindbergh Marta Metro station was a five minute drive in the car. The station had free parking as well, so every day we could just zip over and... More 

Was this review helpful? Yes
Quality Suites B, Guest Relations Manager at Quality Suites Buckhead Village, responded to this review

Thank you for taking the time to complete a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Somehow I missed all these negative reviews when choosing this hotel, but I'm glad I did! We got in around 10pm and had an easy check in. Were directed to our room and where to park, but this was really our only difficulty...finding our room. They should hand out maps if the entrance to your room is on the inside.... More 

Was this review helpful? Yes 1
Quality Suites B, Guest Relations Manager at Quality Suites Buckhead Village, responded to this review

Thank you for your feedback and we appreciate your kind words! We hope to see you again soon! Sincerly, Cassandra Lavie Guest Relations Manager More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Reservations for a 2br/2ba suite was made almost 30 days in advance online. Also called with several questions & concerns, which were answered by Crystal. Feeling assured we departed for our family vacation for the designated dates. We arrived late and were told of a different price in which the email confirmation stated. After bargaining back & forth about the... More 

Was this review helpful? Yes 4
Quality Suites B, Guest Relations Manager at Quality Suites Buckhead Village, responded to this review

Thank you for taking the time to complete our online review, regarding your recent stay at Quality Suites Buckhead Village. Please know it is our goal to make each and every guest experience a pleasant one, and it most certainly sounds like this did not take place while you were here. If you'd like to elaborate more on the details... More 

Latham, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 25, 2015

My stay there from July 15-19 was terrible. They overcharged two of my credit cards. I had to fight with the girl at the front desk to get a refund. When I went to my room it smelled like heavy chemicals. I complained and nobody did a thing about it. My room was on the first floor, thank god. I... More 

Was this review helpful? Yes 1
Quality Suites B, Guest Relations Manager at Quality Suites Buckhead Village, responded to this review

Dear Mrs. Ciamacco-Davis, Once again, we apologize for the multiple difficulties you seemed to have experienced during your recent stay with us. Due to the complexity of your stay, and depth of your review we'd be more than happy for you to contact us directly should you like discuss your stay any further. Thank you again for your feedback. Sincerely,... More 

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