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Quality Suites Buckhead Village

2.5 of 5 505 Pharr Road NE, Atlanta, GA 30305-3426 (Formerly Holiday Inn Express)
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Quality Suites Buckhead Village
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Quality Suites Buckhead Village
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180 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars NEW

We had planned to stay 5 days. The first day I stepped on something sharp on the floor. It was someones dirty toe nail. We noticed food on the floor and a very dirty microwave oven. The beds were very hard. and if you turned on the air it blows directly onto the bed. We decided to tough it out... More 

Was this review helpful? Yes
Quality Suites B, Front Office Manager at Quality Suites Buckhead Village, responded to this review

Dear Sir, Allow me to start by apologizing for the unfortunate incidents you experienced while staying with us, as this is the first I'm hearing about it. Reading your review has troubled me, and I would definitely like to speak with you so I may find out more about what transpired. Our ultimate goal is to provide a relaxing, clean,... More 

Hollywood, Florida
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Let me start out by saying that my buddies and I always stay at this hotel because of its location and how spacious. the room offer a lot of space and we like the fact that they have 2 bedrooms and 2 baths. the employees at the front desk were cordial and checked us in quickly. when I got up... More 

Was this review helpful? Yes
Quality Suites B, Front Office Manager at Quality Suites Buckhead Village, responded to this review

Allow me to start by thanking you for acknowledging our front desk staff and I’m very pleased to hear they were courteous and able to get you checked in expeditiously. I am however, sorry for the housekeeping issues you encountered once arriving to your room. We understand that sometimes guests feel better when they themselves do a little extra "sanitizing"... More 

Aiken, South Carolina
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This hotel does not honor a customer's reservation! No matter what size suite you reserve they I formed me they have the right to downgrade my suite if they have overbooked the hotel!! And they will not let you know until you check in so you have no time to find alternate accommodations! To make matters worse the employee told... More 

Was this review helpful? Yes 2
Cumberland, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The experience here was awesome! Had a few mishaps when we first got here but with the help of the front desk, and maintenance the problem was fixed as quickly as possible. Staff was excellent and a pleasure to talk to every morning. The complimentary breakfast was pleasant and was very nice. My boyfriend and I were here for about... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 4 weeks ago

I stay over in Atlanta weekly for work and Quality Suites Buckhead Village is my choice for good value. The location is excellent,the price affordable, the accomodacations comfortable, and the service friendly. LaToya, Natasha, and Lee couldn't be any more helpful. The new renovations are also looking great!

Was this review helpful? Yes
Quality Suites B, Director of Sales at Quality Suites Buckhead Village, responded to this review

Thank you for taking the time to leave such kind feedback! We appreciate you recognizing the service of our wonderful staff members, newly renovated suites, location, and great price. To have you as a loyal guest is an absolute pleasure. We're truly glad to serve you and look forward to seeing you next time! In hospitality, LaToya Washington More 

Summerville, South Carolina
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Don't let the price fool you! We have stayed at this location many times and had several issues but this time was ridiculous. We called at 8 am on the morning of our arrival and asked for a downstairs room. We were assured that would happen and were even given a room number. When we arrived, however, there were no... More 

Was this review helpful? Yes 4
Quality Suites B, Director of Sales at Quality Suites Buckhead Village, responded to this review

Thank you for your review. First, I continue to apologize for the inconveniences suffered during your stay including the hot water and towels. You are correct that we experienced an unforeseen hot water problem which has since been completely overhauled and corrected at a major expense. As to the towel shortage, we happened to be in the middle of changing... More 

Senior Contributor
39 reviews 39 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 23, 2015

This was my third time staying here. I never have any real issues and the staff is friendly. They offer a shuttle. I will continue to make this my go to for events in the Buckhead area. The ice machine in the in-room fridge wasn't working. Instead, they did have ice in gallon size ziplocks at the front desk. Problem... More 

Was this review helpful? Yes
Quality Suites B, Director of Sales at Quality Suites Buckhead Village, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your continuous loyalty is recognized and we're glad to have your business. I will make sure I follow up with our maintenance team in reference to the... More 

Walled Lake, Michigan
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 11, 2015

Stayed one night between Christmas and New Year. Our initial approach was the scariest part as there is a large hump at the entrance to the parking lot, and the entrance isn't that wide. We came face to face with another car but luckily I was driving a Tahoe, which usually convinces others to back up for a moment. After... More 

Was this review helpful? Yes
Quality Suites B, Director of Sales at Quality Suites Buckhead Village, responded to this review

Thank you for taking the time to complete an review regarding your recent stay at our hotel. We appreciate you recognizing all of our efforts. Our room renovations are now complete and we are now working on the exterior. I apologize for the structure of our parking lot and I will make upper management aware. Your feedback is very important... More 

Columbus, Georgia, United States
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 7, 2015 via mobile

I have stayed in at least 7 different choice hotels in the last 6 months & this one by far takes the cake. Newly remodeled rooms with spacious floor plans, clean & inviting as well as the other areas of the hotel. The price was perfect & astounding!! We stayed in a 2 bedroom suite! Our kids loved it!! The... More 

Was this review helpful? Yes 1
Quality Suites B, Director of Sales at Quality Suites Buckhead Village, responded to this review

Thank you for taking the time to complete an review about your most recent stay. We appreciate you recognizing our newly renovated spacious suites, great price and wonderful staff. Our number one priority is to keep you satisfied! We look forward to seeing you on your next visit! Warm regards, LaToya Washington More 

Dallas, Texas
Contributor
20 reviews 20 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 6, 2015 via mobile

The highlight was Lee who was manning the front desk when I checked in. He was very friendly and courteous. The hotel looks like it's in the process of a complete renovation. Most of my room looked relatively new despite obvious age of the hotel. The room did have a moderate new paint odor. The room was clean, but the... More 

Was this review helpful? Yes
Quality Suites B, Director of Sales at Quality Suites Buckhead Village, responded to this review

Thank you for your review. I appreciate the commendations on Lee; he is an asset to the company. We have completed the renovation of all our guest suites and have also just completed the painting and renovation of the exterior of the hotel. Moreover, we have added one more washer and dryer to the Guest Laundry! We hope to see... More 

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Additional Information about Quality Suites Buckhead Village

Address: 505 Pharr Road NE, Atlanta, GA 30305-3426 (Formerly Holiday Inn Express)
Phone Number:
Location: United States > Georgia > Atlanta > Buckhead
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Suites Buckhead Village 2.5*
Number of rooms: 88
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Also Known As:
Holiday Inn Express Hotel And Suites Atlanta / Buckhead
Holiday Inn Express Atlanta
Holiday Inn Atlanta
Atlanta Holiday Inn
Hotel Style:
#93 Business Hotel in Atlanta

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