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Sheraton Suites Galleria Atlanta

3.5 of 5 2844 Cobb Parkway S.E., Atlanta, GA 30339
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Sheraton Suites Galleria Atlanta
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Sheraton Suites Galleria Atlanta
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319 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

This place is pitiful. The staff was nice except Joy Heller. She's very rude and unprofessional. I've never experienced such horrible customer service in my life. Aside for my bad experience with her, they were roaches in my room

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11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Thank you to everyone at the Sheraton. I stayed here for four nights with my daughter, her two friends and their mom too. We got a king/double suite with adjoining bathroom which gave each family some privacy. The hotel is undergoing some renovations and they created a restaurant and bar area out of a large conference room. What I am... More 

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Top Contributor
113 reviews 113 reviews
45 hotel reviews
78 helpful votes 78 helpful votes
2 of 5 stars Reviewed 1 week ago

First the positives - really well equipped, comfortable, spacious rooms for a really reasonable price. But it was let down by universally poor service. Check in was by a couple of women who were nice and chatty but frankly it was more like they were dealing with their Facebook friends rather than paying customers. It took a while and they... More 

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1 review
1 of 5 stars Reviewed 1 week ago via mobile

Worst stay anywhere in my life. The manager is less than helpful and very defensive if they'll actually speak to you face to face. They seem scared of the guests the manager does not return phone calls or does not come out from hiding in his office Chris Pope and dawn Murray, the woman is even worse. If you ask... More 

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Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed 2 weeks ago

Our water smelled awful. Like diesel fuel. Made bathing and brushing teeth horrible. I was offered nothing more than a less than heartfelt apology. Paying for parking was fine with me, but at a luxury hotel like this one should be, paying for internet at $10 per DAY? Completely unacceptable. The room was nice and very spacious and the safety... More 

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Top Contributor
215 reviews 215 reviews
181 hotel reviews
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here two times in the last month, and was very happy with the location, cleanliness, food, sleep, HVAC, etc. Morning breakfast in club was good. The parking ramp is in rough shape, but if you can overlook that, it is a nice place.

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chrispW9130YF, Manager at Sheraton Suites Galleria Atlanta, responded to this review

Dear ClickTheGeek, thank you for choosing our hotel out of many in the area. Your loyalty and positive feedback our what keep us motivated to provide the best customer service. We hope we can continue to have you back! More 

20 reviews 20 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We paid extra to stay on a club floor and use the club room and it was worth the extra fee. Here were the positives: very friendly cleaning staff, nice decorated rooms, convenient location, and good value for a suite. Here are some areas to improve: no need to charge for parking in that part of town (it's not downtown... More 

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Hillsborough, North Carolina
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for a mini-family reunion and some in-town functions. Loved the living room/den space in each of our 2 rooms, which allowed our family members to snack, talk, play cards, or watch TV. Joy at the front desk was incredibly helpful when we had a room problem. Management was very responsive when we had room service questions. Good value... More 

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chrispW9130YF, Manager at Sheraton Suites Galleria Atlanta, responded to this review

Dear Chris E, thank you for taking a moment to share your experience with us. We are pleased to hear that the rooms were accommodating for your family and you. Our team member Joy will definitely receive the great compliments. We look forward to your return. More 

Clive, Iowa
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This Sheraton Suites was a very nice place to stay overnight on a recent drive to Florida. The staff was extremely friendly, and the location is excellent (right at the intersection of I-75 and the Atlanta Beltway, on the northwest side of town). There is shopping right out the back door, and a number of fine restaurants within a mile... More 

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chrispW9130YF, Manager at Sheraton Suites Galleria Atlanta, responded to this review

Dear golfer031, thank you for choosing our hotel. We are delighted to hear about your nice stay with us even though it was just overnight. We hope that you will be back for longer next time! More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We booked a room here through HotWire - using the pet-friendly amenity. Friendly is not a term I would use for the $100 non-refundable fee they charge for traveling companions. Three people can sleep here for cheaper than the dog. I suggest removing the 'pet-friendly' moniker. It's not a bad thing to not allow pets. it's a bad thing to... More 

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Additional Information about Sheraton Suites Galleria Atlanta

Address: 2844 Cobb Parkway S.E., Atlanta, GA 30339
Phone Number:
Location: United States > Georgia > Atlanta > Cumberland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Suites Galleria Atlanta 3.5*
Number of rooms: 278
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Also Known As:
Sheraton Suites Galleria Atlanta Hotel Atlanta
Sheraton Hotel Galleria Atlanta
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#94 Business Hotel in Atlanta

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