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The Ritz-Carlton, Atlanta

#23 of 176 Hotels in Atlanta
Certificate of Excellence
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181 Peachtree Street N.E, Atlanta, GA 30303
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1 room 1 adult
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The Ritz-Carlton, Atlanta
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1,080 Reviews from our TripAdvisor Community

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Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My husband and I had a very quick visit to Atlanta, and this hotel was the perfect pick. It was within walking distance to the major attractions (Georgia Aquarium, Coke museum, CNN, etc..), and to nice restaurants. The rooms we stayed in was good - comfortable and clean. Nothing spectacular. The customer service was extraordinary. The front desk agent that... More 

Helpful?
Thank B82
Atlanta, Georgia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Unfortunately, this hotel is not up to the standards of the Ritz chain. Front desk customer service was lacking, hotel is in need of an update, food service is iffy. Room was clean, though, and valet guys were great.

Helpful?
Thank Rob R
ManuelDeisen, General Manager at The Ritz-Carlton, Atlanta, responded to this review

Thank you for taking the time to post your review. I apologize that your visit did not meet your nor our expectations as we take great pride in our customer service. As regards the hotel's facilities, there is an extensive two year renovation plan in place. Kind regards. More 

Birmingham, Alabama
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed at the Ritz on a business trip. We enjoyed a gathering in the evening and a brunch the next morning in the ballroom. The food and drink were very good. The ambiance was nice as well. We had a beautiful view from our room as well. It was the definition of luxury and good service from the valet... More 

Helpful?
Thank sragaines
Nashville, Tennessee
Level Contributor
70 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

My visit here was just ok... Which in my opinion is not ok for the Ritz. I expect above-average when staying there. Customer service was subpar. The room was clean for the most part except for the bathroom. The bar downstairs was nice. They had excellent drinks and it was a nice atmosphere although it's kind of open to the... More 

Helpful?
Thank lpetti3000
ManuelDeisen, General Manager at The Ritz-Carlton, Atlanta, responded to this review

Thank you for sharing your observations. I apologize that your overall experience was not an exceptional one which we always strive to accomplish. More 

Level Contributor
72 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The rooms in this hotel are absolutely wonderful, the restaurant has a beautiful veranda that looks out into the heart of the city and the bars are available until late at night. The entertainment changes daily which is nice to hear and the staff is wonderful. The club lounge is definitely worth it as it provides views that overlook Centennial... More 

Helpful?
Thank Sigi C
Washington, DC, United States
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stay here about 4-5x a year for business. The hospitality is always good. From the valet staff to the front desk, everyone is good. The rooms,however, leaves you wishing for more. The furniture and the drapes seem pretty old. The location is great. Plenty of good restaurants around within walking distance.

Helpful?
Thank Thang V
Florida
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We like to stay at this hotel when we travel for business but would only stay on the Club Level. It's our favorite Club Level hotel. We haven't been in Atlanta for 3 years so it's been awhile. Have you ever had one of those trips where if it could go wrong, it did? Michan and his staff were our... More 

Helpful?
Thank K393YT
Atlanta, Georgia
Level Contributor
69 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed at this hotel several times. I think it has definitely gone down in several areas. My bathroom was not very clean. I think the bartenders need to be trained in good customer service I was tired and had a long day at a trade show. I went to the bar and ordered a drink. The bartender told... More 

Helpful?
Thank Harleybabe03
ManuelDeisen, General Manager at The Ritz-Carlton, Atlanta, responded to this review

Thank you very much for bringing your concern to our attention. We will certainly follow up with our bar staff as to why there was a breakdown in service and communication. It is certainly unusual and not acceptable. Regards, More 

Halifax, Canada
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned home from a 2 night stay at the Ritz Carlton Atlanta. The rooms are very nice, the view could have been better, we were on the back side and the only thing we could see was an office building and the alley below. The staff are AMAZING, very helpful and polite! Nice central location but the staff really... More 

Helpful?
Thank Jane S
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

On the first impression we were very pleased with the personal and caring style of receptionist and staff who greeted us in a very friendly manner. Our room was extremely pleasant and had everything we could possibly imagine. The bed was just enormous and super comfortable. Very quiet inside so you won't hear anything during sleep. Excellent choice of shampoo... More 

Helpful?
Thank Marketa S
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