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Crowne Plaza Atlanta - Midtown

3.5 of 5 590 West Peachtree Street NW, Atlanta, GA 30308 (Formerly Melia Atlanta)
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Crowne Plaza Atlanta - Midtown
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Crowne Plaza Atlanta - Midtown
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73 reviews from our community

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    19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Portland, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I've stayed at this hotel in the past under a previous owner. I've stayed at this hotel chain's other locations before. Both were good experiences so the combination should be good, right? Ultimately no. The hotel really needs a lot of renovations in every way. The room wallpaper had issues here and there. The bathroom needed upgrades too. And the... More 

Was this review helpful? Yes
ATLPW H, General Manager at Crowne Plaza Atlanta - Midtown, responded to this review

Dear Michael O, I would like to begin by thanking you for your constructive feedback following your recent visit to the Crowne Plaza Atlanta Midtown. I sincerely apologize for the inconveniences you were put through and the lack of suitable amenities you found with our property. At the Crowne Plaza Atlanta Midtown, we strive to keep customer satisfaction our number... More 

Michigan Center, Michigan
Top Contributor
69 reviews 69 reviews
20 hotel reviews
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My husband stayed here during FABTECH last month. Everything was broken - the phone didn't work, the key didn't work, the lock on the door didn't work. The service was terrible. They tried to blame the convention - Hey Crowne Plaza - Atlanta is a convention city! They gave my husband a bottle of cheap wine as an apology. If... More 

Was this review helpful? Yes
ATLPW H, General Manager at Crowne Plaza Atlanta - Midtown, responded to this review

Dear nomadforeverandever, I would like to begin by thanking you for your constructive feedback following your recent visit to the Crowne Plaza Atlanta Midtown. I would like to sincerely apologize for the lack of working amenities in the room and customer service. At the Crowne Plaza Atlanta Midtown, we strive to offer exceptional customer service, and it saddens me that... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Although the hotel is going to be undergoing renovations, we found the facility to be fine. (with the need for upgrades) Our biggest issue was no hot water. Though maintenance did try to fix it we did have one night without it and the next had to wait a long time. Nonetheless, two outstanding employees, Justin Craig and Attila Alptekin,... More 

Was this review helpful? Yes
ATLPW H, General Manager at Crowne Plaza Atlanta - Midtown, responded to this review

Dear Sue S, I would like to begin by thanking you for your lovely endorsement after your recent visit to the Crowne Plaza Atlanta Midtown. I am so pleased that you found our associates attentive, especially Mr. Craig and Mr. Alptekin ; I’ll be sure to pass on your comments to them personally with my thanks. These associates are great... More 

Gulfport, Mississippi
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 21, 2014

Great location for us, we walk a lot, so walking a mile to the aquarium was no big deal. And we were right in the middle of that and Vortex Grill which we love. BUT this was the first hotel that did not offer any type of complimentary breakfast. That was a big disappointment for me. Didn't think they had... More 

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ATLPW H, General Manager at Crowne Plaza Atlanta - Midtown, responded to this review

Dear Valkyrie Angel, I would like to begin by thanking you for your constructive comments following your recent visit to the Crowne Plaza Atlanta Midtown. Please accept my apology for the areas that we’ve fallen short of your expectations. Over the next several months we will be embarking on a full renovation of the property. This renovation will address a... More 

Colorado Springs, Colorado, USA
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed November 20, 2014

Although this hotel is on the cusp of an upcoming major renovation, we found the location and especially the service outstanding. ALL of the staff members are incredibly friendly and cannot do enough for you. We held a conference at the Crowne Plaza and we were extremely satisfied with the facilities. We can't wait to go back after the major... More 

Was this review helpful? Yes
ATLPW H, General Manager at Crowne Plaza Atlanta - Midtown, responded to this review

Dear Scott S, Thank you for your raving review regarding your recent visit to the Crowne Plaza Atlanta Midtown. I am so happy that my associates were able to make your visit memorable with their friendly and helpful customer service. At the Crowne Plaza Atlanta Midtown, we keep customer service one of our highest priority by offering innovative training and... More 

1 review
5 of 5 stars Reviewed November 19, 2014 via mobile

The crowne plaza Atlanta-midtown is a wonderful hotel experience. The staff is friendly and extremely helpful. If you need anything done, the two superstars at the front desk, Ms Chayenne Stewart and Ms Troylynn will be able to help you out. And expect a polite and cheerful greeting coming and going from the hotel's exceptional doorman Sylvester. This is my... More 

Was this review helpful? Yes
ATLPW H, General Manager at Crowne Plaza Atlanta - Midtown, responded to this review

Dear Reklawlika, I would like to begin by thanking you for your kind endorsement of the Crowne Plaza Atlanta Midtown. I am ecstatic that our great associates like Ms. Stewart and Ms. Toylynn were able to effectively and politely assist you during your stay, along with our doorman Sylvester. We are honored to have such great associates representing our brand.... More 

New York City, New York
1 review
5 of 5 stars Reviewed November 16, 2014

I recently stayed at Crown Plaza for business and I must say that the customer serivce was excellent. Not only were the staff members were friendly and helpful the front desk manager C Stewart went out of her way to knowledge me on events going on throughout the city. she even took the time out to give me directions and... More 

Was this review helpful? Yes
ATLPW H, General Manager at Crowne Plaza Atlanta - Midtown, responded to this review

Dear Trevor H, Thank you for your positive reviews of the Crowne Plaza Atlanta Midtown after your recent visit. We are very pleased that you found our customer service to be excellent and more specifically our associate, Ms. Stewart was able to effectively help inform you of events and make your stay less stressful and comfortable. It’s is associates like... More 

Schertz, Texas
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 14, 2014

Was on business and attending an onsite conference. Whenever I write a review I always give the hotel the benefit of the doubt. Unfortunately, and for their own good, this is not one of those times. The polite way to describe this hotel is "it has character". The good: The valet, bell, front desk and bar crew are great and... More 

Was this review helpful? Yes
ATLPW H, General Manager at Crowne Plaza Atlanta - Midtown, responded to this review

Dear Roboduckie, I would like to begin by thanking you for your constructive feedback following your stay at the Crowne Plaza Atlanta Midtown. I am sincerely sorry that your experience was not on par with our brand standards due to a lack of presentation and the noted age of the hotel. Fortunately we are in the midst of a full... More 

Helsinki - Finland
Top Contributor
130 reviews 130 reviews
84 hotel reviews
125 helpful votes 125 helpful votes
2 of 5 stars Reviewed November 14, 2014

I stayed at Crowne Plaza Atlanta - Midtown for one night in October, and that was clearly enough. The lobby itself is very basic with basic amenities and services and the front desk personnel as well as doormen and bellboys were very polite and helpful, but the room I stayed in as well as the entire floor of the hotel... More 

Was this review helpful? Yes
ATLPW H, General Manager at Crowne Plaza Atlanta - Midtown, responded to this review

Dear Totti K, I would like to begin by thanking you for your constructive comments following your recent visit to the Crowne Plaza Atlanta Midtown. I am happy that my associates were friendly and polite and that our location was convenient to your conference. However I do apologize for the lack of presentation that you experienced. Fortunately we are in... More 

Marietta, Georgia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 11, 2014

Our visit here was amazing, specifically because the front desk manager C. Stewart she cares about your experience and her professionalism was BEYOND excellent I had an issue with my reservation. C. Stewart had it resolved in less than 15mins. That is no small thing and something so many businesses cannot manage The rooms are clean with comfy beds and... More 

Was this review helpful? Yes 1
ATLPW H, General Manager at Crowne Plaza Atlanta - Midtown, responded to this review

Dear cthomas1970, I would like to begin by thanking you for your endorsement after visiting the Crowne Plaza Atlanta Midtown. I am elated that your experienced was exceptional and my associate Ms. Stewart was able to resolve your issues promptly and professionally. We are extremely lucky to have an asset like Ms. Stewart at our location. I have shared with... More 

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Additional Information about Crowne Plaza Atlanta - Midtown

Address: 590 West Peachtree Street NW, Atlanta, GA 30308 (Formerly Melia Atlanta)
Phone Number:
Location: United States > Georgia > Atlanta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Atlanta - Midtown 3.5*
Number of rooms: 502
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Also Known As:
Melia Atlanta Hotel Atlanta
Renaissance Atlanta
Atlanta Renaissance

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