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Crowne Plaza Atlanta - Midtown

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590 West Peachtree Street NW, Atlanta, GA 30308 (Formerly Melia Atlanta)
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Crowne Plaza Atlanta - Midtown
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Crowne Plaza Atlanta - Midtown
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128 reviews from our community

Traveler rating
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    28
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    32
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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New Orleans, Louisiana
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 2 days ago NEW

The front desk staff upon check-in was friendly, however the staff member that checked me out was quite cold and borderline rude. The rooms weren't exactly the cleanest and bed wasn't the most comfortable especially for the price that was paid. The breakfast buffet was pretty descent and the wait staff and hostess were very friendly. However, the breakfast wasn't... More 

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Miami, Florida, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We had a great time on this hotel, the front desk staff and the bell boy services were awesome, or room was really clean and neat, Big and New TV in the room and great view (21Th floor) for the Skyline of Atlanta, the best detail of all was a welcome letter from the manager. The hotel is under new... More 

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Seattle, Washington
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 3 days ago NEW

Filthy dirty, terrible customer service, broken elevators, dirty bedding and floors, wallpaper peeling off of the walls, oh and they will just start randomly charging your credit card for things you didn't buy!

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1 review
1 of 5 stars Reviewed 1 week ago via mobile

Housekeeping did not show up at ALL. After 5 phone calls and 1 hour, someone finally showed up. It took her forever to get towels and clean the room. Totally screwed up my plans for the evening bc we had plans for an 8 pm show and didn't make it bc we couldn't get ready bc we didn't have clean... More 

Was this review helpful? Yes
ATLPW H, Manager at Crowne Plaza Atlanta - Midtown, responded to this review

Dear Rosey2thedee, I want to begin by thanking you for your constructive feedback after your recent visit to the Crowne Plaza Atlanta Midtown. I sincerely apologize for the lack of response from our Housekeeping department to ensure your room was cleaned. I would love for you to reach out to me offline, so that we can reach a resolution in... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We stayed here because of the midtown location and price. The location was good but not worth the bad experience. First, I had to wait to check in as they were short staffed even though they had a pleasant greeter who stood there and watched several guests wait in line instead of helping check in. The rooms are run down,... More 

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ATLPW H, General Manager at Crowne Plaza Atlanta - Midtown, responded to this review

Dear Kathleen D, I would like to begin by thanking you for your constructive feedback after visiting our property. I sincerely apologize for the issues you experienced value wise will staying with us. We are currently reviewing our menus and prices, so that we offer our guests the best possible value, while staying competitive in our market. I can assure... More 

East Hampton, Connecticut
Contributor
13 reviews 13 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

This property has just recently been added to the Holiday Inn brand. It has lots of potential and is under going major renovation and upgrades. Currently the rooms are very dated and due to the location near the interstate very noisy. Being in Midtown not downtown there's not much close to the property. Downtown is a 15 minute walk through... More 

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ATLPW H, General Manager at Crowne Plaza Atlanta - Midtown, responded to this review

Dear Kiko Kat, I would like to begin by thanking you for the constructive feedback after your recent visit to our property. We are working hard to ensure that our renovation and service is up to par with our Brand Name. We will be addressing every issue you experienced once our final renovation begins in early May. We would love... More 

Manchester
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Plus sides. Attentive staff who make an effort, reception and waiting staff were great. Average room, not by any means sparkling, but clean comfy beds. Restaurant, great breakfast, big choice, good food. Down sides. Needs a good clean, then some investment. There is no excuse for this lack of cleanliness in the lobby bathrooms.

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ATLPW H, General Manager at Crowne Plaza Atlanta - Midtown, responded to this review

Dear Pjdel, I would like to thank you for your fair review after your recent visit to the Crowne Plaza Atlanta Midtown. I am happy that my associates were attentive during your visit and you enjoyed our rooms and food selection. However I am saddened that our public spaces were lacking cleanliness. I have shared your feedback with my associates,... More 

Emirate of Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good overall experience with the room, services including breakfast. I have stayed for 5 days and the rooms were very clean and had excellent sleep. Despite the usual 3:00 PM check-in, I was able to get a check-in at 11AM since my flight arrived early in Atlanta. The bell boy helped me in getting checked in early and this is... More 

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ATLPW H, General Manager at Crowne Plaza Atlanta - Midtown, responded to this review

Dear Rasheed M, I would like to begin by thanking you for your lovely review after your recent visit at the Crowne Plaza Atlanta Midtown. I am ecstatic that you enjoyed your stay with us over the course of five days. My associates work very hard to ensure that all guest have a refreshing and relaxing visit. We hope that... More 

Atlanta, Georgia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This by far was our worst stay at any hotel. Me and my wife stayed here for the K. Michelle concert at the Fox Theater on 3/12/15 till 3/13/15. We decided to order room service at 5pm Thursday before the concert. We order 2 cheeseburgers well done with a salad. The burger was still pink. After 1 hr of eating... More 

Was this review helpful? Yes 3
ATLPW H, General Manager at Crowne Plaza Atlanta - Midtown, responded to this review

Dear Willie T, Thank you very much for your comments. We are trying to reach you by phone and email using the information you provided in your IHG review. Our Food & Beverage Director is attempting to reach you so we may get all of the details and respond appropriately to your concerns. We are vitally interested in both resolving... More 

Birmingham, Alabama
Contributor
19 reviews 19 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We booked a room on Hotwire. It was well worth the money. Staff was really nice. The rooms are updated and clean. Ask for skyline view. They don't have complimentary breakfast, but they do offer room service. Parking is a little weird...but doesn't over shadow the greatness of this place. Right around the corner of The Varsity. Check that out!!

Was this review helpful? Yes
ATLPW H, General Manager at Crowne Plaza Atlanta - Midtown, responded to this review

Dear Chris T, I would like to thank you for your raving review after your recent visit to the Crowne Plaza Atlanta Midtown. I am delighted that you enjoyed your room and our property was convenient for your visit. I do apologize about our parking procedures. We are currently working on implementing guidelines that are easier and convenient for everyone.... More 

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