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Doubletree Hotel Atlanta/North Druid Hills

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2061 North Druid Hills Road, Atlanta, GA 30329
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1 room 1 adult
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Doubletree Hotel Atlanta\/North Druid Hills
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607 Reviews from our TripAdvisor Community

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Trussville, United States
3 of 5 stars Reviewed yesterday NEW

The hotel staff had a very limited presence in the lobby. The evening reception clerk was almost rude and at the most not very interested in our arrival or orientation to the hotel. We picked a room we thought would be away from the street noise but as it turned out the room faced a busy side street as well... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Barry R D
Morristown, Tennessee
Level Contributor
180 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is a very mixed review. I can't say enough about the service from the hotel staff. From the reservation to the gentleman the checked us in to the gentleman that took care of breakfast everyone we encountered was not just top notch but truly sincere with their interaction with our group. The bed was also very comfortable and made... More 

Helpful?
Thank TheSuze12
ManagerX1, General Manager at Doubletree Hotel Atlanta/North Druid Hills, responded to this review

Thank you for choosing our hotel for your accommodation needs. It is always great to read comments like yours recognizing our staff for providing great service. They work hard to deliver consistent, wonderful service and there is nothing more encouraging than to hear that our guests are noticing their efforts. We are also glad you liked the comfortable bedding in... More 

Church Hill, United States
5 of 5 stars Reviewed 2 days ago NEW

The Hotel staff was friendly and helpful. They made us feel welcome as soon as we walked in the door. The room was clean and comfortable and loved the bed. I would recommend this hotel to anyone. Can't beat the cookie at check in!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Charles D
ManagerX1, General Manager at Doubletree Hotel Atlanta/North Druid Hills, responded to this review

Thank you for your wonderful words regarding the Doubletree Hotel Atlanta/North Druid Hills. We are happy that you were impressed with the service and hospitality you received while you were here. It is also nice to read that you loved your clean room, especially the bed. We take great care to provide a comfortable and relaxing experience to our guests,... More 

Kingman, Arizona
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Treated us like Kings. The food was good and the hotel is close to the buses and trains. The staff each day took us to the train station. They told us how and what to do while we were in Atlanta. Keith that works their treated us like we was part of his family. He was great.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Joseph M
ManagerX1, General Manager at Doubletree Hotel Atlanta/North Druid Hills, responded to this review

Thank you for staying at the Doubletree Hotel Atlanta. We are happy that you liked our accessibility, and we appreciate you recognizing and commending the staff for providing you with excellent customer service. We work hard to make sure we take care of each guest's needs, so comments like yours confirms that we are on the right track. Keith will... More 

Atlanta, Georgia
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel was ok. I've stayed in much worse, more than once. This is an old hotel, so it has issues. The bed was comfortable but the furniture was not in great shape. Not sure of the because I did not actually pay. It may be a decent value if the price is good. The breakfast looked ok but since... More 

Helpful?
Thank DuglaR
ManagerX1, General Manager at Doubletree Hotel Atlanta/North Druid Hills, responded to this review

Thank you for taking the time to post a review. I was pleased to hear that you found our location convenient to where you needed to be, however I am sorry that the hotel accommodations weren't what you had expected. We understand your concerns about the condition of the hotel and want to let you know that we are in... More 

Mobile, Alabama
Level Contributor
193 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

Very disappointed. Comfortable sleep, but hotel needs major remodel. Celine was dirty, old closet doors that wouldn't stay closed, wallpaper that was peeling off the wall. Just not what I expect from Hilton. Front desk staff was nice and helpful.

Helpful?
Thank Rsavell
ManagerX1, General Manager at Doubletree Hotel Atlanta/North Druid Hills, responded to this review

Thank you for writing a review of your recent stay. I apologize the condition of your room and our hotel was not up to par and that we fell short of your expectations. Thank you for bringing this to our attention and we are already working to correct the areas you mentioned with our ongoing renovation. I will share your... More 

Covington, Georgia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Nice and friendly staff will greet you upon arrival! That's extremely important to me along with a clean and comfortable room. This was last minute decision to find a place close to my job in order to prepare for upcoming winter weather advisory. I was pleased they had rooms available and warm cookie waiting for me! I would definitely stay... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tamaiden
ManagerX1, General Manager at Doubletree Hotel Atlanta/North Druid Hills, responded to this review

Thank you for choosing to stay at the Doubletree Hotel Atlanta/North Druid Hills and for the perfect rating. We appreciate you for recognizing our staff for providing excellent service. We work hard to make sure we take care of each guest's needs, and comments like yours ensure us we are on the right track. We are also happy you were... More 

Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Terribly dirty, terribly old. Terrible staff. Elevators seldom worked. Got stuck for 5 minutes in one of them. One was entirely out of service. Good luck finding the front desk staff. They were always in the back office. When asked if they could drop off my laundry at my room , I was told this was a service they did... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank bwe56
ManagerX1, General Manager at Doubletree Hotel Atlanta/North Druid Hills, responded to this review

Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review as we truly value your comments and opinions. We are sorry that you had several issues during your stay and that we fell short in making you feel comfortable during your visit. I have reviewed your comments with my team and... More 

Hampton, United States
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Room was 82 degrees when I arrived; could not get the room to cool down even after engineering came to fix. Elevators stopped twice when I was on them. Restaurant staff failed to acknowledge me so I went out of the hotel for dinner. Traffic in this area is horrible! The front desk staff were pleasant & did give me... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Patricia M
ManagerX1, General Manager at Doubletree Hotel Atlanta/North Druid Hills, responded to this review

Thank you for your recent stay at our hotel and for taking the time to post your candid feedback. I sincerely apologize for the inconveniences you encountered with our elevator service, restaurant staff and with your accommodation. Please be ensured that I have shared your concerns with the respective teams, and we have convened to address these issues, so they... More 

Washington, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Ongoing renovations make for a noisy and unpleasant stay. Hallways are dark and dank. Room had an unpleasant odor. Ice machines were broken on several floors. One of the elevators was out-of-order. I would not recommend this hotel.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank John R
ManagerX1, General Manager at Doubletree Hotel Atlanta/North Druid Hills, responded to this review

Thank you for writing a review of your recent stay. I apologize that transformation of our hotel was not up to par and that we fell short of your expectations. Thank you for bringing this to our attention and we are already working to correct the areas that were mentioned. We appreciate your business and truly hope this situation will... More 

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