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Sheraton Atlanta Hotel

4.0 of 5 165 Courtland Street NE, Atlanta, GA 30303
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Certificate of Excellence 2014
Sheraton Atlanta Hotel
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Sheraton Atlanta Hotel
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1,732 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Miami, Florida
1 review
3 of 5 stars Reviewed yesterday NEW

Jeffery - The gentleman that hosts the club level on 5th floor is the most kind hearted, hospitalable and warming person at the Sheraton Atlanta. He is very attentive and made me feel at home. He should be commended! Go meet him!

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Athens, Ga.
Top Contributor
78 reviews 78 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

It is a long haul from the parking deck to the hotel, so if you are not using valet services, be sure to bring a rolling bag. Also, food and water inside the hotel is expensive, of course, so bring your own if that is important to you. Our room had a very small fridge in it. The linen is... More 

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Brentwood, Tennessee
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

There are many hotel choices in downtown Atlanta. We traveled here recently for a large sporting event and stayed at the Sheraton. First, the hotel opted to reduce parking for the large room block to a reasonable amount AND comped wi-fi for the group. That was a great start. We had an issue with our rooms at check in -... More 

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1 review
5 of 5 stars Reviewed 3 days ago NEW

After traveling from over ocean's,cities,and states. MR.Jeffery AKA. SkyDrive.Jazzy Jeff . Was personal,accommodating,&funny. After a few not so pleasant situations with the hotel. This man. Mr.Jeffery.Let me in the club room with a few mins to go let me get some food,drinks and let me finish my paper with no rush.. I felt at home.as well as he sent me... More 

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Heather D, Public Relations Manager at Sheraton Atlanta Hotel, responded to this review

Thank you for sharing your interaction with Jeffery, one of our finest Sheraton Club Lounge attendants. It warms our hearts to have guest leave us after making such a connection. We are pleased to hear his service and willingness to go above and beyond made your stay memorable. We look forward to having you back again soon. More 

1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

I visited the club lounge this evening and was greeted with such amazing hospitality from Jeffrey and Giovanna. Jeffrey was on top of everyone's needs and truly in sinc with providing top-notch service. Giovanna walked into the room and immediately approached me to remove my used plate with a great smile. My intentions for the evening was to grab a... More 

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Heather D, Public Relations Manager at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. It pleases us to hear how just a couple interactions with our team members can make a stay much more memorable. We appreciate the recognition of our Sheraton Club Lounge team. They both truly make the experience exclusive and enjoyable. We are glad to hear the reflection of our service standards were shown to you... More 

Contributor
12 reviews 12 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Mixed review of our resent stay at the Sheraton Atlanta. First and foremost the staff was exceptionally friendly and helpful. However, the rest of the stay did not live up to their standard. We checked in on a Friday and there were multiple events in the hotel and the lobby was always in chaos. At one point we could not... More 

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Heather D, Public Relations Manager at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We are sorry to hear your overall stay had some glitches to not make this one all around 5 stars. We appreciate the kudos about our friendly, helpful staff. We want to point out that we are one of the most popular convention hotels in the city so there will be times where we are... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 4 days ago NEW

I visited the hotel for a business trip and had the pleasure to meet a gentleman who worked there named Jeffery. He was extremely professional and generous and was ready to help and answer any question I had. I highly recommend this hotel and hope that the people reading this get to meet Jeffery so they can experience first hand... More 

Was this review helpful? Yes
Heather D, Public Relations Manager at Sheraton Atlanta Hotel, responded to this review

Thank you for your review and sharing the connection you made with Jeffery. He is a true pillar of customer service and he sets the standard for other team members in the hotel. We will make sure Jeffery receives the praise he deserves and let him know the impact he had on making your stay so enjoyable. We appreciate the... More 

Kennesaw, Georgia, United States
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We first came to the Sheraton for the Days of the Dead annual convention last year. We all (kids, spouse) thought is was super cool and were wow'ed! The rooms are clean and roomy. The entire staff throughout the hotel are friendly and will do anything to accommodate you. Since our first stay last year, we've been back twice. Always... More 

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Heather D, Public Relations Manager at Sheraton Atlanta Hotel, responded to this review

We are so glad you were able to come back for another Days of the Dead convention. Our team truly enjoys hosting this convention and the dynamic group of people it brings. Thank you for sharing your experience and commenting on how friendly our staff was. We hope to see you back next year! More 

1 review
4 of 5 stars Reviewed 5 days ago NEW

I loved the professional & super attentive/kind staff! From the reception desk, to gentleman in the hallway lobby assisting, to the deli bar - sweet Wanda & gals, waiters in dining areas to the hotel public restrooms & my room cleaning.. Everyone just top notch!!! Thank you!!

Was this review helpful? Yes
Heather D, Public Relations Manager at Sheraton Atlanta Hotel, responded to this review

Thank you for sharing your recent experience with us. We are pleased to hear how attentive and kind our staff was because these are the comments we strive for. We appreciate you recognizing our Deli ladies as they are the backbone to the morning routine for our guest. You're top notch and we are glad we provided you with a... More 

Chicago
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

The staff was great they greeted you with a smile,and was willing to assist wherever needed.My Husband and I where club members, and the club staff was wonderful,pleasant,energeticthey assisted all the guests with a smile and professionalism.

Was this review helpful? Yes
Heather D, Public Relations Manager at Sheraton Atlanta Hotel, responded to this review

Thank you for your review and choosing to spend Valentine's Day with us.We are so glad to hear that you and your husband enjoyed your experience due in part to the service you received in the Sheraton Club Lounge. We hope to have the both of you back again! More 

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Additional Information about Sheraton Atlanta Hotel

Address: 165 Courtland Street NE, Atlanta, GA 30303
Phone Number:
Location: United States > Georgia > Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#8 Luxury Hotel in Atlanta
#11 Business Hotel in Atlanta
#18 Family Hotel in Atlanta
#19 Romantic Hotel in Atlanta

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