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All 189 Atlanta hotels

Sheraton Atlanta Hotel

4.0 of 5 Hotel   |   165 Courtland Street NE, Atlanta, GA 30303
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79%
Ranked #21 of 189 hotels in Atlanta
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
5 of 5 stars reviewed yesterday
Nolan G Richmond, Virginia
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  • Room tips (337)
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1,460 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (337)
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English first
Richmond, Virginia
2 reviews
5 of 5 stars Reviewed yesterday NEW

I was waiting in the lobby and a gentlemen asked me if I needed anything and was SO NICE! Come to find out it was the manager Nile Harris (YOU ROCK!!!). All the staff I interacted with (Alexis, Fainiza, KikI, Nadine, Nathaniel, Paul) were simply AWESOME! I visit ATL frequently but this was my first time staying at the Sheraton... More

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Paragould, Arkansas
1 review
5 of 5 stars Reviewed yesterday NEW

Anything you may need , their staff will bend over backwards to make it happen for you! Two staff members that were exceptional were COREY and CHESTER! These guys are valuable assets to this facility!

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Austin, Texas
Top Contributor
166 reviews 166 reviews
81 hotel reviews
128 helpful votes 128 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed at this hotel while in town for a convention. The lobby was smaller and more chaotic than I expected but there was a small gift shop and dining room attached. Check in was very pleasant, with a friendly gentleman assisting. I was upgraded to the Club floor because of status. I was not given very good directions on... More

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Columbus, Georgia
1 review
4 of 5 stars Reviewed 2 days ago NEW

The service is still impecable, I said still because I go there often enough to be recognized by the staff. The hotel serves STARBUCKs coffee which is great but they only serve the standard roast and a lot of people like STARBUCKs BLONDE milder roast coffee which no Sheraton I know of serves. It would be really nice to be... More

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Sarajevo, Bosnia and Herzegovina
Top Contributor
85 reviews 85 reviews
32 hotel reviews
200 helpful votes 200 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed in Sheraton for a week attending business conference in Atlanta. Location of the hotel was excellent for us, walking distance from our conference location, walking distance from Downtown restaurants and places to go out, walking distance from MARTA and close to highway. Room was spacious with great comfortable bed. Bathroom was a kind of disappointment. It was pretty... More

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Warsaw, Poland
Top Contributor
71 reviews 71 reviews
34 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The good: -super location just off the interstate - fast to airport transfer -walking distance to very center of town -short walk to MARTA train -nice looking pool in patio -good bar The not so good: -Staff a bit unkind - surprising in one of top US cities -lobby a bit chaotic and not best designed -paid internet -lot of... More

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dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review

Thank you for your review as we appreciate your feedback. The description of our staff is not a common response from most of our guests. We are sorry to hear your experience was below standard. That is not what we want for you. We can only wish you safe future travels. More

Gig Harbor, Washington
1 review
5 of 5 stars Reviewed 3 days ago NEW

When I discovered that a package was not delivered to a business guest during her stay, Jerome Smith worked hard to see what happened and remedy the problem. He found the package that had not been timely delivered and then had it sent to the guest at her next destination in New York state. The package arrived, the guest was... More

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dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review

Thank you for your review and the praise of Jerome. We find this common practice for Jerome who goes above and beyond as he wants to ensure the best for you. We appreciate you recognizing his service. Glad to know the package was recovered and was delivered to the right guest. More

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 3 days ago NEW

My agency had a training at the Sheraton and we wanted to make sure that our staff's parking was pre-paid and taken care of. Johnny was awesome. He was happy to assist me and he made sure that we had everything we needed. Thanks Johnny for such excellent customer service, it goes a long way. Thanks,

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dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We are happy to hear we were able to meet your needs so efficiently. Johnny is a gem and we are glad to have him. It's no surprise he was able to accommodate your parking requests. We look forward to having you back with us again soon! More

Rome, Georgia
Contributor
17 reviews 17 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here 4 nights. Great customer service. We experienced no problems. Had 2 rooms 482 and 484 which were clean and cool. Only down side is rooms with higher numbers are a long walk from elevator if you are going to the front desk, but if going to the restaurants or self parking without cover there is a closer... More

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dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We are happy to hear you enjoyed your stay as well as your dining experiences in our restaurants. We hope to have you back with us soon. More

Senior Contributor
26 reviews 26 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Maybe it's my fault for having a high expectation in the first place. They say this place is 4 stars which is why we chose it but it wasn't even close. Maybe with some work it can be. Valet was easy as was check in, but we were told to go on up to our room to wait for our... More

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dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We are sorry to hear the wait time to receive your luggage was the downfall of your stay. We will take your feedback and use it to improve. Safe Travels. More

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Additional Information about Sheraton Atlanta Hotel

Address: 165 Courtland Street NE, Atlanta, GA 30303
Phone Number:
Location: United States > Georgia > Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Green Hotel in Atlanta #7 Luxury Hotel in Atlanta #15 Business Hotel in Atlanta #26 Romantic Hotel in Atlanta #27 Family Hotel in Atlanta
Hotel Class
Official Description (provided by the hotel)
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 
Number of rooms
763

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