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Sheraton Atlanta Hotel

#15 of 190 Hotels in Atlanta
Certificate of Excellence
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165 Courtland Street NE, Atlanta, GA 30303
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Sheraton Atlanta Hotel
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Sheraton Atlanta Hotel
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1,836 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sevierville, Tennessee
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Beautiful establishment with a very kind and helpful staff. One member of our party dropped her debit card and they sought her out to return it. The concierge was so helpful in locating food. The atrium was open and they closed it so we could swim. Our a/c unit was not functioning properly and they were very accommodating about it.

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1 review
5 of 5 stars Reviewed 2 days ago NEW

The employees are super friendly and helpful. You can really tell you are in the Deep South. Ask for Aaron , best luggage guy in the business. Ma' Shanda took awesome care of us in the club. Can't wait to go back next year.

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Ruther Glen, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel from April 19 - 23, 2015, for the international Ombudsman Association annual conference. What a great experience! The food catered for the event was fantastic. Every meal served for the event was incredible. Chester Williams and the rest of the catering staff were wonderful. The hotel restaurant also served great food and drinks. I actually... More 

Was this review helpful? Yes 1
Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I do not usually stay at the Sheraton as I'm a loyalty member for another chain. But I am glad I had the opportunity to experience the excellent customers service at the Atlanta Sharaton. Kenan at the front desk was absolutely delightful and took great care off me. Then I went to the gift shop to pick up a drink... More 

Was this review helpful? Yes 1
virignia beach, United States
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 days ago NEW

Nice rooms, amenities , beautiful pool courtyard area with fabulous restaurant. Close to major attractions ( walking) but not loud. Fitness center small but well appointed nice conference spaces and meals. Had feel of smaller hotel Would stay again.

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Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We are glad you enjoyed your stay. It seems we had everything to offer you and we are pleased about that. We look forward to welcoming you back again soon. More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

My recent stay at the Sheraton during the NYCDA dance convention was terrific! I couldn't of asked for more from Jerome Smith. He made sure that I was taken care of every minute I was there. Can't wait until next year!

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Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate you complimenting Jerome and his commitment to service during your group's stay. We are glad you enjoyed your time with us and can't wait to have you back. More 

New Jersey
Contributor
15 reviews 15 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

HIT! I genuinely enjoyed my stay at this Hotel. The Front Front Desk and Lobby people we always very warm, friendly and helpful. I had a meal in the bar and was treated like an absolute VIP as I dined alone. I really enjoyed my meal and cocktails there. The exercise equipment was mostly cardio machines if that works for... More 

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1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stay at the Sheraton several times a year for dance competitions and conventions and the best part of the hotel is the bellman Jerome Smith! He has always gone above and beyond to make our stay the best it can be! I cannot say enough nice things about him! Great employee!

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Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Jerome is always fully committed to our dance groups. We appreciate your kind comments regarding his service and his ability to make your stay positive and memorable. We look forward to hosting you again! More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

My recent stay at the Sheraton Atlanta was made that much better by Jerome Smith. He was very helpful and pleasant. It made traveling with my 4 children that much easier! Thank you, Jerome! The staff in Fandangles also did their best to accommodate our large group!

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Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review and recognizing Jerome for his helpful and pleasant service. It's not rare to see his name being mentioned for his commitment to serving our guests. We appreciate guests like yourself who take the time to connect with us. We strive to make those lasting connections. We look forward to having you back soon. More 

Greater Cincinnati
1 review
5 of 5 stars Reviewed 5 days ago NEW

The room by the pool, understandably a tad noisy until quiet time was lovely! The staff was extra friendly, especially Jerome Smith, our bellman...as was our incoming bellman, Aaron, come to think of it! Great staff!

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Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Third time is a charm, right? Thank you for your review and recognizing our team members who positively impacted your experience. Jerome and Aaron are a great team down at the bell stand. We appreciate the connection our team made with you and hope to continue to build upon that. We look forward warmly welcoming you back. More 

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