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All 188 Atlanta hotels

Sheraton Atlanta Hotel

4.0 of 5 Hotel   |   165 Courtland Street NE, Atlanta, GA 30303
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Ranked #17 of 188 Hotels in Atlanta
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
5 of 5 stars reviewed 2 days ago
Audrey T Atlanta, Georgia
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1,606 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
1 review
5 of 5 stars Reviewed 2 days ago NEW

Jerome was so helpful and all of the staff were smiling at all times and smiled as they served me. He was always accessible and available to assist with our conference sessions with a smile. Jerome is truly an asset to the Sheraton. All staff were wonderful, pleasant, courteous and very helpful. Corey, and Ms. Bailey, front desk exhibited and... More

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Raleigh, North Carolina
1 review
5 of 5 stars Reviewed 2 days ago NEW

We recently stayed at the Sheraton Atlanta Hotel and received great service from Dalore, the manager of housekeeping, and Janki. I had a request regarding our bedding and she provided prompt and generous customer service that far exceeded my expectations. It's wonderful to see that true customer service still exists and we will definitely stay at the Sheraton Atlanta during... More

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Cairo, Georgia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

We traveled to Atlanta for a one night stay to attend a concert. The Sheraton staff allowed us to check in 2 hours early- which was wonderful! The Sheraton Downtown is within comfortable walking distance to a lot of the downtown attractions. We walked to Underground Atlanta (BIG disappointment) and walked back to the Hotel from the concert that evening.... More

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Heather D, Public Relations Manager at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We are sorry to hear about your shoes. Please contact our Director of Loss Prevention to follow-up. Other than that mishap, we are happy you enjoyed your overall stay. More

East Point, Georgia, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Attended a conference at this hotel - older, smaller downtown property. The service from valet parking attendants to food service in the banquet hall was some of the best I've ever received. The hotel is under construction for a new entry, and there is some mess and confusion, but the staff is posted at all points to direct you to... More

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Heather D, Public Relations Manager at Sheraton Atlanta Hotel, responded to this review

We are so pleased to hear our improvements didn't interfere with you having a wonderful stay. Thank you for highlighting the service of the parking staff! We appreciate your feedback and hope to have you back with us! More

New Jersey
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Although the guest rooms in this property are a bit tired and need some new furniture, and my lower floor room was a bit noisy from traffic both in the hallway and in the street, the staff here are really wonderful. Pleasant, courteous and very helpful. I never passed anyone who didn't greet me with a smile and a pleasant... More

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Heather D, Public Relations Manager at Sheraton Atlanta Hotel, responded to this review

Thank you for sharing your experience with us! We are pleased to hear our customer service levels continue to set us apart in the Downtown Atlanta hotel market. We appreciate you highlighting the service you received. We hope to welcome you back soon! More

Albany, Georgia
1 review
5 of 5 stars Reviewed 3 days ago NEW

I am from South Georgia and I’m thrilled that I was able to experience the finest Restaurants & Bars in Atlanta. I believe it could be best say the best restaurant in the world. Here some you don’t see every day, Mr. Karim and Mr. Dameon the mangers in a polite manner greeting each person that was seated in the... More

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Heather D, Public Relations Manager at Sheraton Atlanta Hotel, responded to this review

We appreciate the kind words regarding your experience at Fandangles Restaurant and Bar. We know that they would love to hear about your enjoyable meal and the service you appreciated. Please head over to their Trip Advisor page to show them the love. Thank you for your review and dining with us. We hope to have you back. More

Lumberton, North Carolina
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

No complaints really, other than my room being 1000 degrees before due to a broken it conditioning unit. Of course, the maintenance man was on it as soon as I called so that was great. The staff are very courteous here and the rooms are well maintained. Right around the corner from some great restaurants as well.

Was this review helpful? Yes 1
Heather D, Public Relations Manager at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. It seems our responsive engineering team saved your experience for you! We hope the effectiveness of our problem solving, convenient location, and comfortable beds will bring you back! More

Springville, Utah, United States
Contributor
20 reviews 20 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

As a Sheraton, this is a bit of a disappointment. My room was a lower floor and very noisy. However, the reception, bell staff, and restaurant crew were very friendly. The hotel is old and undergoing some external construction making it a little challenging to enter/exit with a car. It's a good location-if you want to be in the city... More

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Heather D, Public Relations Manager at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. Once the much needed exterior construction is complete, the 'tricky' entrance and exit will be all worth it. This Sheraton will be a whole new place! We hope our renovations and anticipated face lift will bring you back. More

1 review
5 of 5 stars Reviewed 4 days ago NEW

Had 90th birthday lunch in Lounge/Bar. Tanya was our wait person. She was amazing!!! Such a joy! Friendly, efficient, very observant and a delight!!! We met my brother-in-law who was staying at the Sheraton on business. Karim and Tanya even provided a birthday cake for my father-in-law when they realized that we were celebrating his 90th. They made our family... More

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Heather D, Public Relations Manager at Sheraton Atlanta Hotel, responded to this review

Thank you for sharing your impromptu birthday celebration with us. We are pleased to hear our team was able to provide you with such a memorable experience with the gathering and cake. We love cake here. Hope to see you for his 91st! More

Montclair, New Jersey
1 review
5 of 5 stars Reviewed 4 days ago NEW

I have been meaning to write this review for quite sometime. We stayed in August 2013. Past visits to Atlanta we stayed at the Ritz. However, upon reading the reviews, the amenities offered, and price comparison we decided to try the Sheraton. I must say, we were plesantly surprised! I wish I could remember the names of all the wonderful... More

Was this review helpful? Yes
Heather D, Public Relations Manager at Sheraton Atlanta Hotel, responded to this review

Better late than never right? Thank you for remembering to share your experience with us. The fact you remember your stay and our service after a year speaks volumes to us that we are doing something right! Again, Thank you. We hope to have you back with us soon especially since it has been a year. Safe Travels! More

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Additional Information about Sheraton Atlanta Hotel

Address: 165 Courtland Street NE, Atlanta, GA 30303
Phone Number:
Location: United States > Georgia > Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton

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