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Holiday Inn & Suites Atlanta Airport - North

#20 of 190 Hotels in Atlanta
Certificate of Excellence
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1380 Virginia Avenue, Atlanta, GA 30344
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Holiday Inn & Suites Atlanta Airport - North
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Holiday Inn & Suites Atlanta Airport - North
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413 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Parking: This hotel has a pretty large parking lot. However, there was not a single parking space. There were a couple of employees milling around in the lot, so I asked where I could park. I was told that there was a wedding going on and that I was allowed to park in areas not designated for parking. I found... More 

Was this review helpful? Yes
ATagger, Manager at Holiday Inn & Suites Atlanta Airport - North, responded to this review

Dear Gina L, We apologize for the inconveniences you experienced during your stay. I can certainly understand you being frustrated as you searched for an empty parking space in our lot and then to experience such a long wait for a cocktail definitely added insult to injury. We value your honest feedback and use it to improve our service. Please... More 

Florida Panhandle, Florida
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Just another good reason for staying at the Holiday Inn and Suites in Atlanta! I encountered a problem with a 4 day reservation having to leave the site for a day and return at a later date. Monica, of the front desk staff was a true gem! She handled my checkout and then reconfirmed my reservation for the later dates,... More 

Was this review helpful? Yes
ATagger, Manager at Holiday Inn & Suites Atlanta Airport - North, responded to this review

Dear Jetdriver330, Thank you for taking this opportunity to acknowledge Monica for being helpful towards you. I will certainly share this review with her to show her what a big impact that she has made. Our team members are memorable because of their professionalism and helpfulness and I am proud to hear that this was demonstrated when you visited us.... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Michelle T. does a great job handeling all the crew members when they arrive. Greets each of us and is kind and helpful and gets us our rooms keys quickly. One of the best front desks that we have in the system of hotels we stay at. Thank you!

Was this review helpful? Yes
ATagger, Manager at Holiday Inn & Suites Atlanta Airport - North, responded to this review

Hello Curt P, Michelle T. really sets the tone for our guests' experience with her warm welcome. She understands that after a long day of work, our flight crews just want to get to their rooms to relax. She consistently delivers prompt, upbeat, and personable service. Thank you for taking time out of your busy schedule to recognize Michelle T.... More 

1 review
5 of 5 stars Reviewed 1 week ago

EXCELLENT!!! I'm and IT Guy for the Airline industry and I travel quite a bit. I have stayed in hotels that are 5 stars down to motels. This Hotel in particular is definitely the best so far. The room blew me away when I opened the door. Huge living area and separate bedroom. The best thing....every room has it's own... More 

Was this review helpful? Yes
ATagger, Manager at Holiday Inn & Suites Atlanta Airport - North, responded to this review

Thank you Juan E for such a candid review of our hotel. To be deemed the best hotel from such a seasoned traveler is truly an honor. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Yours in hospitality, ATagger More 

Murfreesboro, Tennessee
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Booked a room with a king bed for 1 night. Arrived at hotel, surprised at the nice service provided by the front desk. Not to mention its only 5 minutes from the airport. Once the check in process started, i was giving a free upgrade to a suite. The front desk associate was amazing with directions and local places to... More 

Was this review helpful? Yes 1
ATagger, Manager at Holiday Inn & Suites Atlanta Airport - North, responded to this review

Thank you so much Jenifer T for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that our staff was able to provide you with amazing service. We will look forward to seeing you in the near future when you make your next park and fly reservation. Yours in hospitality, ATagger More 

Orlando, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Very poor check in today. The hotel said they do not accept cash, which I think is very strange, as all hotels take cash. I also had a debit card on file as back up. Then Michelle G, who checked me in did not want to give me a receipt after finally accepting my $700.00 cash. I had to stand... More 

Was this review helpful? Yes 1
ATagger, Manager at Holiday Inn & Suites Atlanta Airport - North, responded to this review

Dear Carson Jimmy L, Thank you for bringing this to our attention. We apologize for the confusion and inconvenience that you experienced during your check in, as that is not up to our normal standards. Our team is known for being friendly and helpful so you can imagine my disappointment in reading that we failed to show this to you.... More 

Gainesville, Georgia
1 review
1 of 5 stars Reviewed April 20, 2015

My car was damaged while parked in their pkg lot over Easter. It has been 12 days and I still cannot get ins info. The manager, Dale Pipher, gave me the name of a clerk at a 3rd party real estate co. who gave me a 'lead' on ins. They do not seem very reputable.

Was this review helpful? Yes
ATagger, Manager at Holiday Inn & Suites Atlanta Airport - North, responded to this review

Dear Swaseygirl, As we have replied to your other postings in regards to your situation, the 2 insurance companies which have active claims have been in contact with you and informing you of the entire process. It is unfortunate that insurance carriers take a while for their Claims Process to unfold. We have been extremely transparent in corresponding with you... More 

Dothan al
Top Contributor
75 reviews 75 reviews
16 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed April 12, 2015

My experience here was a mixed bag - Positives - 1. Check in was fast and extremely friendly. Michelle was great and deserves credit for creating a great first impression. 2. The basics were good. Clean room/sheets. Good water pressure in the shower. Samsung HDTV reception was very good. Negatives - 1. View outside window was a wall with a... More 

Was this review helpful? Yes
ATagger, Manager at Holiday Inn & Suites Atlanta Airport - North, responded to this review

Dear Keith F, Thank you for taking time out of your schedule to share your candid review of your recent experience at our hotel. It is great to hear that Michelle made a great first impression with you during the check in process. We are disappointed that your stay did not meet your expectations. We do hope to have the... More 

1 review
5 of 5 stars Reviewed April 10, 2015

The best experience anyone could have celebrating their 50th birthday!!! I would like to thank Charmaine Dixson-Lane the Director of Catering Sales came through for me at the last minute. Her genuine concern and attention to detail made my 50th Celebration a SUCCESS!!! The kitchen staff lead by Tammy did a wonderful job and the food was excellent. Brandon at... More 

Was this review helpful? Yes
ATagger, Manager at Holiday Inn & Suites Atlanta Airport - North, responded to this review

Thank you Demetrius V. E for choosing to host your 50th birthday party here at the Holiday Inn & Suites Atlanta Airport-North. We appreciate you for taking the time to recognize Charmaine, Santanna, Brandon and Tammy's efforts in making your night special and for giving us this awesome 5 star review. We hope that your celebration was the kick off... More 

Chicagoland
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 9, 2015

Brandon was outstanding. A+ customer service. Hotel is in excellent condition. Fast and courteous shuttle service. Our family of 6 loved it. Balcony, generous bathroom, living area was spacious, prompt housekeeping request fulfilled.,

Was this review helpful? Yes 1
ATagger, Manager at Holiday Inn & Suites Atlanta Airport - North, responded to this review

Dear mobarry, It is awesome to hear that you and your family enjoyed your stay with us. Judging from your review, it seems like we met all of your expectations. Our team takes pride in our service and in our product so we appreciate you for recognizing our efforts. We hope that if you all are ever in the area... More 

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