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Embassy Suites by Hilton Atlanta - Buckhead

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3285 Peachtree Road Northeast, Buckhead, Atlanta, GA 30305
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Embassy Suites by Hilton Atlanta - Buckhead
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918 Reviews from our TripAdvisor Community

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Buckhead, United States
1 of 5 stars Reviewed yesterday NEW

My bed was filthy and the customer service was terrible. The breakfast staff and happy hour staff were not pleasant as well. The hotel has a mold smell and it seems that the carpeting needs replacing.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank George W
Macon, Georgia
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

I had a wonderful time it was my 5th Anniversary an it was wonderful the breakfast was delicious. SABRINA came to our room before we left and gave us anniversary gifts. We will be returning thanks to SABRINA we stayed in room 822!!!!

Helpful?
Thank Minaki W
Brad S, General Manager at Embassy Suites by Hilton Atlanta - Buckhead, responded to this review

Dear Minaki W, Thank you so very much for your very kind words and special recognition of our outstanding team member. We'll be delighted to share her achievement with our team. We also appreciate the opportunity to serve you on this very special occasion and look forward to seeing you again soon! More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

This hotel was beautifully decorated and the staff was amazingly friendly and helpful. Located perfectly in Buckhead with many restaurants and shopping within walking distance of the hotel. Would definetly stay again.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank W5333XRallisonb
Brad S, General Manager at Embassy Suites by Hilton Atlanta - Buckhead, responded to this review

Dear W5333XRallisonb, Thank you so very much for your very nice review. As you so aptly describe: great location, great hotel, great team! We look forward to serving you again. More 

Atlanta, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

The room was clean and nice, but all of the room furniture including the bathroom needs replacing. The tops of the tables were chipped and pealing. Could not get the Valet service on the phone to request my auto, had to wait extra time down stairs in line for its arrival.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Frederick B
Brad S, General Manager at Embassy Suites by Hilton Atlanta - Buckhead, responded to this review

Dear Frederick B, We appreciate your comments and we'll follow-up on your concerns. Thanks for the nice comment on our suites. We look forward to serving you again! More 

Arnold, Maryland
1 review
2 of 5 stars Reviewed 1 week ago via mobile

I almost always stay at an Embassy Suites and this is by far the worst one I have stayed in during my travels. The staff was friendly but the quality of the room, furniture and overall state of the hotel was greatly lacking. First I had to let the water run for at least five minutes in the shower before... More 

Helpful?
Thank Mhaines8
Brad S, General Manager at Embassy Suites by Hilton Atlanta - Buckhead, responded to this review

Dear Mhaines8, Thank you for sharing your detailed comments. We are in the process of planning to constantly make improvements in our very busy hotel, in Atlanta's most popular area of Buckhead, to ensure we do the things you are alluding to. We hope to serve you again in the future! More 

Pomona, New York
2 reviews
1 of 5 stars Reviewed 1 week ago

this hotel is an embarrassment to Hilton. threadbare carpeting, damaged furniture, inadequate amenities. reservations for non smoking room not honored. lack of food. I have stayed at embassy suites all over the country and at this property for more than 7 years. I have never been so disappointed. local staff attempted to cure the problems but could not. in moving... More 

Helpful?
Thank stuart1029
Brad S, General Manager at Embassy Suites by Hilton Atlanta - Buckhead, responded to this review

Dear stuart1029, We appreciate your comments and concerns. Thanks also for your long-time loyalty, which also disappoints us when we let down one of our most valuable guests. I'm glad our team tried to assist you but apologize that we were unable to solve your problems. If you care to discuss your concerns further, please contact me at the hotel.... More 

Buckhead, United States
1 review
1 of 5 stars Reviewed 1 week ago

The property has deteriorated over the years and is not longer a value. Noise throughout the property not just in a room is enough to keep you awake all night. Would not recommend or stay at this property again after having stayed here for several years.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Shawn M
Brad S, General Manager at Embassy Suites by Hilton Atlanta - Buckhead, responded to this review

Dear Shawn M, We appreciate your comments and your loyalty. We obviously have just experienced several issues with noise and general disruption in the hotel and we certainly need to review what occurred and see what we can do to minimize the effects from a similar circumstance on one of our upcoming very busy periods. Given our popularity and great... More 

Boston, Massachusetts
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

My husband and I traveled to GA for a charity military veteran event and made the mistake of staying at the Embassy Suites in Buckhead, which absolutely ruined my Atlanta experience. From the moment we arrived, the front desk staff was extremely rude. We showed up late in the evening as the charity event took up the entire day. When... More 

Helpful?
Thank kayla s
Brad S, General Manager at Embassy Suites by Hilton Atlanta - Buckhead, responded to this review

Dear kayla s, We appreciate your comments and will follow-up accordingly. If you care to discuss this further please contact me at the hotel. Best regards. More 

Ahseville, United States
2 reviews
1 of 5 stars Reviewed 1 week ago

This property was poor maintained. Very poorly cleaned hallways. The complimentary internet did not work - it required that you upgraded. Next door we had a group of revelers throughout the night. Three calls were placed to the front desk about the noise next door. The only thing that happened was they partied all night but security never managed to... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank David H
Brad S, General Manager at Embassy Suites by Hilton Atlanta - Buckhead, responded to this review

Dear David H, We agree our hotel is in not only a great location but the best in Atlanta. As such we know it is imperative to do everything we can to assure our very busy hotel is well maintained, secure and everyone's comfort is of our utmost concerns. Thanks for sharing your concerns as we take each one seriously... More 

Murfreesboro, United States
1 review
2 of 5 stars Reviewed 1 week ago

Poor Quality Rooms. Hotel rooms in dire need of major renovation. General conditions of public areas on room floors are below standard. Par for the course for Embassy Suites. Hilton no longer considers ES one of their top brands and it shows nation wide-including this facility in Buckhead.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kevin D
Brad S, General Manager at Embassy Suites by Hilton Atlanta - Buckhead, responded to this review

Dear Kevin D, Thanks for your review. Your concerns are noted, however we respectfully disagree with your assertion about the brand and the hotel. We obviously have some work to do but we can assure we do our best to address each expressed concern. Best regards! More 

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