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Hilton Garden Inn Atlanta Downtown

#48 of 190 Hotels in Atlanta
Certificate of Excellence
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275 Baker Street, NW, Atlanta, GA 30313
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Best prices for: 1 room 1 guest
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Hilton Garden Inn Atlanta Downtown
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Hilton Garden Inn Atlanta Downtown
Hilton Garden Inn Atlanta Downtown
Hilton Garden Inn Atlanta Downtown
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854 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tampa, Florida
Top Contributor
333 reviews 333 reviews
75 hotel reviews
242 helpful votes 242 helpful votes
5 of 5 stars Reviewed yesterday NEW

I utilized this hotel to support my son during his prom. It was much easier to stay close by the event located at Ventana's right next to Hilton Garden Inn. They had a nice restaurant (Legal Sea Food) on site where we enjoyed a nice lunch. They also included breakfast in the price of the room although $13.00 per person... More 

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Germany
1 review
5 of 5 stars Reviewed 2 days ago NEW

I normally don't rate hotels on Tripadvisor, because chain hotels all offer similar level of quality and comfort. In this case I make a positive exception. Overall the staff was great but especially I want to mention Jahmaica Wright and Gary Thomas, who showed me more than just the professional friendliness and were very helpful solving a difficult problem (my... More 

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Contributor
20 reviews 20 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

It was clean n very easy to get where ever u wanted to see n go in Atlanta. Three hotels are all connected which makes it really easy to get to uptown Atlanta. Everyone was very helpful, but when we got a taxi from the hotel to the airport the taxi driver was very unprofessional n charges us 45 n... More 

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Oklahoma
Contributor
14 reviews 14 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

I gave this hotel 3 stars ONLY because the staff was nice. If they hadn't been so helpful they would have been given 2 stars. On our arrival we were greeted and checked in by a very friendly young lady named Jamayca. I thought we were off to a great start! Then we got to our room...It was seriously dirty.... More 

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Washington, Ga.
Top Contributor
61 reviews 61 reviews
23 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 1 week ago

We have stayed here many times for visits to the city and Atlanta Falcons games. And always very positive in every aspect. BUT, Things are changing. The hotel is beginning to look a little used & abused. The room we stayed in had three patches in the rug. Screws were falling out of the bathroom doorknob. Old air filters were... More 

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Harman H, General Manager at Hilton Garden Inn Atlanta Downtown, responded to this review

Dear Valued Guest, Thank you for taking time to share your comments. As a repeat guest, I'm sure you've experience the hotel at its very best and have become accustomed to our very high standards. As one of the busiest hotel in the city, we make a very large effort to conduct preventative maintenance in all areas of the hotel... More 

Falls Church, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Don't stay in the HGI Atl. The staff don't' know anything about the surrounding area. So much better off at the Double Tree, where they serve you breakfast. And the DT is across from the Omni so if the staff at the DT don't know where you want to go, the ones a the Omni can help you. Also, they... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Harman H, General Manager at Hilton Garden Inn Atlanta Downtown, responded to this review

Dear Valued Guest, You have my deepest regrets for the experience as you've described it. For decades, the Hilton name has been associated with world-class service. On a daily basis, we strive to uphold that reputation. Given you recent experience, it's clear that you didn't get to experience what has given so many repeat guests from around the globe. I... More 

Perry, Georgia
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed 2 nights at this Hilton and had a great time with our Grandchildren! Had a room son the eighth floor and had a beautiful view especially at night! We visited the AQUARIUM, World of Coke, and other attractions in the area. The Grands loved the pool area and we all looked forward to the great breakfast served each... More 

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Harman H, General Manager at Hilton Garden Inn Atlanta Downtown, responded to this review

Dear Valued Guest, Thank you for allowing us the pleasure of serving you. I'm happy to know that you and your grandchildren enjoyed the pool and the city's local attractions. Please accept our apologies for the mishap in handling your request for bath towels. We strive to provide our guests with a first-class experience, and it seems that we fell... More 

Los Angeles, California
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I spent 4 nights here for a business trip. The hotel itself is beautiful and lovely. I found the staff to be helpful, kind and friendly. My mixed feeling come from an experience I had on my 2nd day. They had a pipe issue on the floor above mine and had to move my room. They responded so quickly and... More 

Was this review helpful? Yes 1
Harman H, General Manager at Hilton Garden Inn Atlanta Downtown, responded to this review

Dear Valued Guest, Thank you for sharing your experience. The day you referenced was quite a challenge as you might imagine. I'm glad that our staff responded quickly to assist you with the move as we work to manage the flooding. Your sentiments about being notified of the party are spot on. While I'm sure the agent who assisted you... More 

Marion, North Carolina
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent one night at the Hilton Garden Inn Atlanta Downtown. The biggest advantage of this hotel is the location. It is right in the center of downtown Atlanta. It is within walking distance of all our favorite attractions: Georgia Aquarium, World of Coca-Cola and the Sky Wheel. The hotel has two pools (an outdoor and an indoor) with a... More 

Was this review helpful? Yes 2
Harman H, General Manager at Hilton Garden Inn Atlanta Downtown, responded to this review

Dear Valued Guest, Thank you so much for taking time to share your thoughts. We sincerely appreciate your feedback and look forward to seeing you and your family again on your next trip to Atlanta. Warm Regards, Harman Hall, GM More 

Hendersonville, North Carolina
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stayed in a double on 6th floor. Before check-in, called regarding the parking situation. Asked if you pay per night or flat fee. Was told flat fee, but no, it's per night! Surprise! Best part of this whole rant is that I got shocked by the standing water pooling under the fridge when we first got to the room. Had... More 

Was this review helpful? Yes
Harman H, General Manager at Hilton Garden Inn Atlanta Downtown, responded to this review

Thank you for allowing us the pleasure of serving you. I was very disappointed to hear about the array of details that were missed during your visit. From the microwave issues to the poor carpet appearance, it goes without saying that you expect and deserve better. Your business is very important to us and it is my sincere hope that... More 

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