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All 189 Atlanta hotels

Aloft Atlanta Downtown

3.0 of 5 Hotel   |   300 Spring Street NW, Atlanta, GA 30308
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Ranked #131 of 189 hotels in Atlanta
A recent review
3 of 5 stars Reviewed June 22, 2014
Karliesjz Rockaway Township, NJ
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55 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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There are newer reviews for Aloft Atlanta Downtown
See the most recent reviews
Chicago, Illinois
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 26, 2014

We visited the Aloft Atlanta Downtown in May 2014 (a couple of months after it opened). We had numerous problems with our stay, especially with housekeeping -- the room was not cleaned on two of the four days we were there. Any requests for items to be brought to the room (for example, extra coat hangers, cups for water that... More

Was this review helpful? Yes 1
Megan L, Starwood Hotels at Aloft Atlanta Downtown, responded to this review

Dear finocchiata, We are very sorry for the inconveniences you had with housekeeping during your recent stay with us. It is our priority to provide the best experience for our guests, and we apologize we fell short on your expectations. This type of information is very helpful in pinpointing opportunities of improvement, and we appreciate you bringing this to our... More

Rockaway Township, NJ
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed June 22, 2014

This place was more like a nightclub than a hotel. Excruciatingly loud music in the lobby and by the pool (& you can hear it in the rooms). Scantily dressed people dancing all over the place. NOT for kids.

Was this review helpful? Yes 1
Tampa, Florida
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed June 19, 2014

I called the hotel from the Atlanta airport where I was stranded. They could not find my business account on the phone---even though I have a corporate account and are one of the largest companies in the world. I was too tired to keep asking the operator. I booked and then immediately---and I mean immediately called twice to cancel as... More

Was this review helpful? Yes 3
Megan L, Starwood Hotels at Aloft Atlanta Downtown, responded to this review

Dear Tampa_Dude2, We sincerely apologize for your dissatisfying experience while booking your stay. It’s our goal to provide excellent customer service to our guests throughout the entire booking process, and we are very sorry we fell short on this during your cancellation call. We completely understand your frustrations, so we would like to rectify your experience by refunding your cancellation... More

Atlanta, Georgia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 17, 2014

This W spinoff hotel was great. We stayed here during Memorial Day weekend 2014, and though they had issues with locating our reservation due to using an outside vendor (I think it was hotels.com), the manager came by and was very courteous. All was well in the end. Pros: Bliss products in the rooms (!!!!), plenty of parking available, walking... More

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 15, 2014 via mobile

We stayed here one night on our way home from Florida. I've never stayed in downtown Atlanta BUT that's a different story ( will NEVER be back)..... The hotel is modern deco which I like, bed was extremely comfy rooms were nice and spacious. I did a lot of research on rooms before picking this one. They are ONE OF... More

Was this review helpful? Yes 2
Megan L, Starwood Hotels at Aloft Atlanta Downtown, responded to this review

Dear EF3, Thank you for taking the time to write a review and providing us your honest feedback about your stay. We are sorry that you did not enjoy your stay in the Atlanta area. However, we are delighted to hear that you and your family liked the Aloft style and enjoyed our guestrooms. We appreciate you staying with our... More

Atlanta, Georgia
Top Contributor
53 reviews 53 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 13, 2014

I checked in on a Sunday night around 8pm. It took 20 minutes - very frustrating. The lady who helped me was nice but not efficient. It took forever. She kept answering the phone and instead of placing them on hold, she stopped my check in and answered their questions. She received a call from an in-house guest who was... More

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Megan L, Starwood Hotels at Aloft Atlanta Downtown, responded to this review

Dear wanderlustjourney, Thank you for taking the time to write us a review and provide us your honest feedback. We are sorry to hear that you were not fully satisfied with your stay and were disappointed by the service you received. It is very important to our team to provide our guests with excellent service, and we apologize this wasn't... More

Atlanta, GA
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 5, 2014

This was my second stay in their 8 weeks being open. Although I understand that opening a new hotel is challenging, basic communication is a task regardless this fact. I brought several items to the attention of the front-desk. Unfortunately none of the items were actioned during my stay (noise, wifi, breakfast) The rooms, as in every Aloft, are beautiful,... More

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13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 30, 2014 via mobile

I have stayed in 2 other Aloft hotels so I'm familiar with the brand of this "industrial chic", "budget boutique" hotel. But this place just opened 1 month ago, we were told. Rooms number signs, tile baseboards, and even the elevator arm rails were falling off walls! Our first day, the maid never came to clean the room. Front desk... More

Was this review helpful? Yes 1
Atlanta, Georgia
Top Contributor
69 reviews 69 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 29, 2014

Stayed for my birthday and was disappointed. Lovely hotel but there was no hot water and the desk clerk didn't tell anyone. They allowed people to check in and take the money knowing the water issue! The so-called manager was a very young guy that conveniently walked away when confronted by hotel guests. We had to literally fuss and have... More

Was this review helpful? Yes 1
LindseyVDK, Manager at Aloft Atlanta Downtown, responded to this review

Hi ATLTravelDiva, Thank you for checking out the new Aloft Atlanta Downtown. Regretfully, we did experience issues with our hot water supply on Saturday of Memorial Day weekend, and understand how frustrating the situation was for our guests during that time. What we thought would be a quick fix ended up taking longer than anticipated to resolve. Once we realized... More

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 28, 2014

Great location ~ 1 block from Centennial Park, nice new hotel. Very clean, nice exercise room & pool. Not very kid friendly, geared more for a business traveler. $20 to park. I've heard Aloft as looking as though IKEA threw up a hotel and décor wise that is about accurate. Friendly staff. Good stay, but with the kids I'll book... More

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Additional Information about Aloft Atlanta Downtown

Address: 300 Spring Street NW, Atlanta, GA 30308
Phone Number:
Location: United States > Georgia > Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Atlanta Downtown 3*
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Official Description (provided by the hotel)
Situated in the heart of the city, Aloft Atlanta Downtown is directly across the street from AmericasMart. Youll be steps away from the World of Coca-Cola Museum, Georgia Aquarium, Georgia Dome, Centennial Olympic Park, and Georgia World Congress Center. Rise and shine in our bright and modern Aloft rooms, featuring plush platform beds, walk-in showers, custom amenities by Bliss® Spa and more. Recharge all your gadgets with the plug & play docking station, which also links your laptop or tunes to the 42 LCD TV. Meet and mingle at our w xyz(SM) bar, grab a snack at the 24/7 re:fuel by Aloft(SM) gourmet pantry, or work and play at our re:mix(SM) lounge. Plenty of perks include fast + free hotel-wide Wi-Fi, our always-open re:charge(SM) gym, reviving splash pool, and more! ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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