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All 189 Atlanta hotels

Aloft Atlanta Downtown

3.0 of 5 Hotel   |   300 Spring Street NW, Atlanta, GA 30308
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44%
Ranked #138 of 189 hotels in Atlanta
A recent review
3 of 5 stars reviewed 2 weeks ago
AnotherGreer Charlotte, North Carolina
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  • Reviews (38)
  • Photos (53)
  • Amenities
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  • Room tips (9)
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38 people have reviewed this hotel

Traveler rating
    4
    14
    12
    5
    3
See reviews for
7
8
1
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Aloft Atlanta Downtown
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Charlotte, North Carolina
Contributor
16 reviews 16 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel has spent a great deal of money on the decor and ambience, but the lack of funding for training is so glaringly obvious that it is next to impossible to stay here. The two stars I gave it were for the cleanliness of the room upon arrival. However our sink was clogged,our room did not get cleaned until... More

Was this review helpful? Yes
Oklahoma City, Oklahoma
2 reviews
1 of 5 stars Reviewed 2 weeks ago

I was afraid the stay was going to be bad when I walked in. The check in counter was backed up with people and the staff was not really working fast or apologizing for the long wait. The lobby had the feel of a night club atmosphere. That probably wouldn't have bothered me so much if I would have been... More

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Megan L, Starwood Hotels at Aloft Atlanta Downtown, responded to this review

Dear J D, Thank you for taking the time to share with us. We’re sorry your experience with us did not met expectations and you did not like our modern, loft inspired style. We appreciate your feedback, and hope you and your family were able to enjoy the Downtown Atlanta area during your stay. Take care. More

Jonesboro, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We decided to try a staycation for our 23rd anniversary and chose the ALOFT. when we arrived we had to go around to the back where there are no clear instructions on parking. we get inside and was met by a host that was less than professional he proceeded to carry on a conversation with a young lady( a co-worker)... More

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Megan L, Starwood Hotels at Aloft Atlanta Downtown, responded to this review

Dear newshoes1965, We are very sorry for the service you experienced during your recent stay with us. Providing excellent service to each of our guests is very important to us, and it sounds like we have a training opportunity with our team. Thank you for sharing with us, and we hope that the rest of your 23rd anniversary staycation was... More

Atlanta, Georgia
1 review
2 of 5 stars Reviewed 3 weeks ago

Came in for a conference, several of my colleagues received cheaper rates. When I asked about their best rate guarantee they told me the others had booked through Internet sites so no I couldn't have those rates. There is no restaurant associated with thus hotel, a cooler with stale sandwiches are available. The pool is the size of a postage... More

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Megan L, Starwood Hotels at Aloft Atlanta Downtown, responded to this review

Dear Melissa K, We are sorry to hear you were disappointed with your stay. Our rates are based on availability and will adjust as demand increases. Those who booked online very early were able to enjoy the lower rate. Our Re:Fuel area does offer hot food in addition to cold sandwiches and salads, and we are sorry you were dissatisfied... More

Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We visited the Aloft Atlanta Downtown in May 2014 (a couple of months after it opened). We had numerous problems with our stay, especially with housekeeping -- the room was not cleaned on two of the four days we were there. Any requests for items to be brought to the room (for example, extra coat hangers, cups for water that... More

Was this review helpful? Yes 1
Megan L, Starwood Hotels at Aloft Atlanta Downtown, responded to this review

Dear finocchiata, We are very sorry for the inconveniences you had with housekeeping during your recent stay with us. It is our priority to provide the best experience for our guests, and we apologize we fell short on your expectations. This type of information is very helpful in pinpointing opportunities of improvement, and we appreciate you bringing this to our... More

Rockaway Township, NJ
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This place was more like a nightclub than a hotel. Excruciatingly loud music in the lobby and by the pool (& you can hear it in the rooms). Scantily dressed people dancing all over the place. NOT for kids.

Was this review helpful? Yes 1
Tampa, Florida
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I called the hotel from the Atlanta airport where I was stranded. They could not find my business account on the phone---even though I have a corporate account and are one of the largest companies in the world. I was too tired to keep asking the operator. I booked and then immediately---and I mean immediately called twice to cancel as... More

Was this review helpful? Yes 3
Megan L, Starwood Hotels at Aloft Atlanta Downtown, responded to this review

Dear Tampa_Dude2, We sincerely apologize for your dissatisfying experience while booking your stay. It’s our goal to provide excellent customer service to our guests throughout the entire booking process, and we are very sorry we fell short on this during your cancellation call. We completely understand your frustrations, so we would like to rectify your experience by refunding your cancellation... More

Atlanta, Georgia
2 reviews
4 of 5 stars Reviewed 5 weeks ago

This W spinoff hotel was great. We stayed here during Memorial Day weekend 2014, and though they had issues with locating our reservation due to using an outside vendor (I think it was hotels.com), the manager came by and was very courteous. All was well in the end. Pros: Bliss products in the rooms (!!!!), plenty of parking available, walking... More

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Edgewood
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 15, 2014 via mobile

We stayed here one night on our way home from Florida. I've never stayed in downtown Atlanta BUT that's a different story ( will NEVER be back)..... The hotel is modern deco which I like, bed was extremely comfy rooms were nice and spacious. I did a lot of research on rooms before picking this one. They are ONE OF... More

Was this review helpful? Yes 2
Megan L, Starwood Hotels at Aloft Atlanta Downtown, responded to this review

Dear EF3, Thank you for taking the time to write a review and providing us your honest feedback about your stay. We are sorry that you did not enjoy your stay in the Atlanta area. However, we are delighted to hear that you and your family liked the Aloft style and enjoyed our guestrooms. We appreciate you staying with our... More

Atlanta, Georgia
Top Contributor
53 reviews 53 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 13, 2014

I checked in on a Sunday night around 8pm. It took 20 minutes - very frustrating. The lady who helped me was nice but not efficient. It took forever. She kept answering the phone and instead of placing them on hold, she stopped my check in and answered their questions. She received a call from an in-house guest who was... More

Was this review helpful? Yes
Megan L, Starwood Hotels at Aloft Atlanta Downtown, responded to this review

Dear wanderlustjourney, Thank you for taking the time to write us a review and provide us your honest feedback. We are sorry to hear that you were not fully satisfied with your stay and were disappointed by the service you received. It is very important to our team to provide our guests with excellent service, and we apologize this wasn't... More

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Additional Information about Aloft Atlanta Downtown

Address: 300 Spring Street NW, Atlanta, GA 30308
Phone Number:
Location: United States > Georgia > Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Atlanta Downtown 3*
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53 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Situated in the heart of the city, Aloft Atlanta Downtown is directly across the street from AmericasMart. Youll be steps away from the World of Coca-Cola Museum, Georgia Aquarium, Georgia Dome, Centennial Olympic Park, and Georgia World Congress Center. Rise and shine in our bright and modern Aloft rooms, featuring plush platform beds, walk-in showers, custom amenities by Bliss® Spa and more. Recharge all your gadgets with the plug & play docking station, which also links your laptop or tunes to the 42 LCD TV. Meet and mingle at our w xyz(SM) bar, grab a snack at the 24/7 re:fuel by Aloft(SM) gourmet pantry, or work and play at our re:mix(SM) lounge. Plenty of perks include fast + free hotel-wide Wi-Fi, our always-open re:charge(SM) gym, reviving splash pool, and more! ... more   less 
Number of rooms
254

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1 question
6 days ago

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