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Aloft Atlanta Downtown

3.0 of 5 300 Spring Street NW, Atlanta, GA 30308
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Aloft Atlanta Downtown
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Aloft Atlanta Downtown
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70 reviews from our community

Traveler rating
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    21
    20
    7
    6
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20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Traverse City, Michigan
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Recently spent the nights of October 10th-12th at the Aloft property in downtown Atlanta. I received excellent service from every employee I came in contact with. From Darrell the front desk Manager/Supervisor who greeted us upon check in, to front desk agents Janay and James. I can not remember the gentleman's name at the bar, however he provided us excellent... More

Was this review helpful? Yes 2
Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for PRIDE weekend and the staff was exceptional - friendly, helpful, professional and genuine! We'd like to thank James, Aronta, Janay and Cordell for making such a positive impression! Because of them, we'll be signing up for the SPG Starwood Preferred Guest program and traveling more frequently to your properties! Many thanks!

Was this review helpful? Yes 1
Columbia, South Carolina
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We absolutely loved our stay at the Aloft Atlanta Downtown! Upon walking through the doors, we were greeted by smiling front desk staff. Janay was extremely helpful and checked us in quickly. She made sure we were on a higher floor since there was an event in the w xyz bar located in the lobby and provided us with two... More

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Megan L, Starwood Hotels at Aloft Atlanta Downtown, responded to this review

Dear Sara J, We are delighted to hear you thoroughly enjoyed your experience at our hotel and loved our guest rooms, services, and convenient location. We will be sure to share your kind comments with Janay, and we hope you will stay with us again. Take care. More

Senior Contributor
24 reviews 24 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at Aloft in Atlanta September 26-28. I had a pleasant stay, my room was clean and all Alofts have a modern style room, which is always welcomed. The only issue I had was checking in. I booked my room with spg points and cash, someone with the same last name as me was given my room. I ended... More

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Atlanta, Georgia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Good Morning, I am writing you today to express and voice my concern with my recent stay at the Aloft hotel located at 300 Spring Street, Atlanta, GA on September 27, 2014. Although the hotel’s cleanliness, decor, and the location were incredible, the service was set at a poor standard. Please see the egregious violations below: Upon my arrival for... More

Was this review helpful? Yes 2
Megan L, Starwood Hotels at Aloft Atlanta Downtown, responded to this review

Dear M R, We sincerely regret to hear you were disappointed with your recent stay at our hotel. It is certainly our goal to provide outstanding service to our guests so they have the best experience, and we apologize we failed to deliver this expectation. Our Director of Sales, Heather Reilly, has reached out to you directly through email to... More

Contributor
18 reviews 18 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Pros: Housekeeping staff is friendly and thorough in their cleaning. Bed was comfy. Rooms and lobby areas were clean. Gym was well equipped and clean. Wxyz night life is inviting. Good location able to walk to aquarium, world of coke, centennial park etc... Cons: Walls seemed a bit thin. Poor lighting in the rooms you can forget applying makeup or... More

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Miami, Florida
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We all had a great time while staying here. The check in process was smooth and they had our rooms ready even before their standard check-in time. The staff was friendly and accommodating to all needs. I didnt really interact with them too much. I did notice that on Saturday night the bar was packed and everyone was enjoying themselves.... More

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Megan L, Starwood Hotels at Aloft Atlanta Downtown, responded to this review

Dear LeisureTraveler85, Thank you for your review. We are thrilled to hear you enjoyed your time while staying at our hotel and received great service from our friendly team throughout your trip. We also love our location, so we are happy you were able to take advantage of our close proximity to all of the best attractions in the city.... More

Leesburg, Georgia
Senior Reviewer
9 reviews 9 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Great hotel. Very trendy! Excellent customer service. My only complaint is the $20 a day to park a the hotel I paid over $200 a night to stay in. Guess I should have taken a helicopter in and zip lined down to the property. Overall a good hotel and within walking distance to phillips arena, georgia dome, etc.

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Atlanta, GA
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 10, 2014

I booked a reservation at this hotel on 6/10/14 for a one night stay with a check-in of 9/27 and a checkout of 9/28. This reservation was cancelled on 7/16/14. I was charged $80.04 for a no show. Somehow another reservation with an employee discount was booked one month previous to my original reservation, when I was out of the... More

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Megan L, Starwood Hotels at Aloft Atlanta Downtown, responded to this review

Dear lalwilliams202, Thank you for taking the time to provide us with your review. We sincerely apologize for your dissatisfying experience. We completely understand your frustration, and our General Manager, Terry Hitt, would appreciate the opportunity to rectify your complaint. If you would like, please contact him directly by emailing terry.hitt@aloftatlantadtn.com to discuss this further. Again, we are very sorry... More

WV
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 9, 2014

I stayed at the Aloft this year for Dragon*Con and the review is geared towards that crowd. Service- It’s great at the desk (very polite and courteous), but unless it involves a task of very little work, it is unlikely to happen. I never had a working phone in my room, and I complained about it multiple times, starting the... More

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Additional Information about Aloft Atlanta Downtown

Address: 300 Spring Street NW, Atlanta, GA 30308
Phone Number:
Location: United States > Georgia > Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Atlanta Downtown 3*
Number of rooms: 254
Reservation Options:
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