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Twelve Centennial Park

#83 of 190 Hotels in Atlanta
Certificate of Excellence
400 W. Peachtree Street, Atlanta, GA 30308
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Twelve Centennial Park
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Twelve Centennial Park
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247 reviews from our community

Traveler rating
    125
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    23
    7
    15
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Portland, Connecticut
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Visiting Atlanta for a trade show I chose this 4 star hotel for its combination of location and rates. The GOOD: Beautiful hotel in Atlanta very close to all the public transportation. Very nice front desk and restaurant staffers. Big room, I mean huge. Full stainless kitchen, nice living area, 2 tv's, big bathroom. Turn down service was a huge... More 

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Atlanta, Georgia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

I love the condo concept that allows you to be perfectly independent with the kitchen. The rooms are very spacious and comfortable. The food is the restaurant is casual, perfect for families. The staff is always willing to help in all the departments, housekeeping to bring extra towels to front desk with directions. I really much enjoyed my stay.

Was this review helpful? Yes
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear Lila A, Thank you for posting a review about your recent stay at TWELVE. I am happy to read that you enjoyed your accommodations and found them to be spacious and comfortable. I appreciate your recognition of our staff and delighted to hear that you found the team to be helpful which is as it should be. Our goal... More 

Atlanta, Georgia
Contributor
19 reviews 19 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I pride myself on visiting and revisiting places that give me "5 Star Customer Service". I would have to say, the housekeeping staff at The Twelve is second to known and they were always available when we needed them (with a smile). The Front Desk Staff always greeted us with a smile and the Valet parking attendants were fast and... More 

Was this review helpful? Yes
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear NND9797, Thank you for posting a great review about your recent stay at TWELVE. I greatly appreciate you recognizing our hotel team members for proving 5 star customer service. I am delighted to read that you and your family enjoyed the accommodations and had a wonderful weekend visit to the city. It is great to read that you and... More 

Atlanta, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I could spend quite a bit of time here detailing all of my horrible experiences, from the lazy valet parking attendants, shabby beaten up furniture, the smelly, stale air in the room, to the absolutely dreadful customer service. I have worked in the hospitality industry for years and I've stayed at properties from budget to 5 star luxury resorts. This... More 

Was this review helpful? Yes 2
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear Joni H, It is always dissapointing to read that one of our guests has had a poor experience. Our Rooms Manager did reach out to you and copied me to keep me informed. She did not hear from you which of course is your choice and absolutely fine. It is understandable that you were upset, and the actions taken... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

First I'll start by saying that my fiancé and I would visit this hotel every year we've been together for his birthday; it was tradition. Well now I will NEVER come back unless it's for a refund. As a surprise, I invited his brother, his brother's girlfriend and a friend of mine stopped by to help me set up. We... More 

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GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear Artrelldanea, I have read your comments and it is always dissapointing when we have to ask anyone to leave or have to call the police to facilitate this. It is certainly not the norm. The hotels goal is to give all guests a great experience but this is not possible if one room is causing others to be inconvenienced... More 

Atlanta, Georgia
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Before I booked this hotel I read so many reviews about guests being harassed by the security guard and well... I was not the exception, lol. You would think for the amount of money you pay for this hotel the customer service would be top notch...NOPE. Although, the rooms are average and Michael at the front desk was nice to... More 

Was this review helpful? Yes 2
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear Peaceelover, Thank you for the review and the very positive comment about Michael. I am always sorry to read that the experience was not up to your expectations. Security are present in the hotel to ensure that all guests can enjoy the hotel while ensuring at the same time that they are being considerate of other hotel guests., sincerely,... More 

Destin, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 3, 2015

We decided to stay at TWELVE because it was close to the Philips Arena. We actually walked to and from the arena after the Billy Joel concert. The walk was approximately 15 minutes and we felt comfortable walking. The condo was beautiful and clean and we would highly recommend this hotel.

Was this review helpful? Yes
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear Carol B, Thank you for posting a five star review. I am delighted to read that you enjoyed your stay and found the hotel to be conveniently located in downtown. I appreciate that based on your experience you would highly recommend the hotel to others. I hope that you enjoyed the concert. I spoke with some of our guests... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 28, 2015 via mobile

Stayed at both the Centennial and Atlantic Station location. Both times we received great service and the rooms were awesome, even though at the Centennial location the balcony door was completely broken. The kicker with this place is the invisible fees that are charged to your account. You're told you're going to pay one thing, until you notice almost $200... More 

Was this review helpful? Yes 3
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear phillyboi76, Thank you for posting a review about your recent visit to the hotel. I am delighted to read that overall you enjoyed your stay. I note however, your comments and will share them with engineering and the front desk teams. We do place an authorization that not only includes the room and tax but also an extra amount... More 

Huntsville
Top Contributor
52 reviews 52 reviews
26 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 12, 2015

I have stayed in quite a few hotels over the course of my life for the purpose of traveling for business, in the military and personal relaxation and family vacations. Due to this fact, I can be very critical in my assessment of hotels based on price, value, cleanliness, location and other factors. It goes without saying that my stay... More 

Was this review helpful? Yes
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear kfowlkes, Thank you for posting an excellent review about your recent stay with us and I am thrilled to read that it was one of your best hotel experiences. I am happy to read that you found your accommodations comfortable and the staff to be helpful and always willing to assist. The hotel is indeed conveniently situated for walking... More 

1 review
5 of 5 stars Reviewed February 11, 2015

I have now stayed at the Twelve Centennial Park Hotel twice. I will definitely stay there again! The size of the rooms as well as the homey layout of the rooms is wonderful. The front desk staff is very courteous and helpful. The rooms were very clean and the housekeeping staff were very accommodating. This was a pleasant experience right... More 

Was this review helpful? Yes
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear mishelle h, Thank you for posting a great review about your recent stay at TWELVE Centennial Park Hotel and thank you for returning to us. Our suites are indeed spacious and well equipped and so ideal for guests looking fo a home away from home experience. I am delighted to read that you found our staff to be helpful... More 

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