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Twelve Centennial Park

#66 of 190 Hotels in Atlanta
Certificate of Excellence
400 W. Peachtree Street, Atlanta, GA 30308
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Twelve Centennial Park
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Twelve Centennial Park
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242 reviews from our community

Traveler rating
    124
    76
    22
    7
    13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

Before I booked this hotel I read so many reviews about guests being harassed by the security guard and well... I was not the exception, lol. You would think for the amount of money you pay for this hotel the customer service would be top notch...NOPE. Although, the rooms are average and Michael at the front desk was nice to... More 

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Destin, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We decided to stay at TWELVE because it was close to the Philips Arena. We actually walked to and from the arena after the Billy Joel concert. The walk was approximately 15 minutes and we felt comfortable walking. The condo was beautiful and clean and we would highly recommend this hotel.

Was this review helpful? Yes
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear Carol B, Thank you for posting a five star review. I am delighted to read that you enjoyed your stay and found the hotel to be conveniently located in downtown. I appreciate that based on your experience you would highly recommend the hotel to others. I hope that you enjoyed the concert. I spoke with some of our guests... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed at both the Centennial and Atlantic Station location. Both times we received great service and the rooms were awesome, even though at the Centennial location the balcony door was completely broken. The kicker with this place is the invisible fees that are charged to your account. You're told you're going to pay one thing, until you notice almost $200... More 

Was this review helpful? Yes 3
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear phillyboi76, Thank you for posting a review about your recent visit to the hotel. I am delighted to read that overall you enjoyed your stay. I note however, your comments and will share them with engineering and the front desk teams. We do place an authorization that not only includes the room and tax but also an extra amount... More 

Huntsville
Top Contributor
50 reviews 50 reviews
25 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 12, 2015

I have stayed in quite a few hotels over the course of my life for the purpose of traveling for business, in the military and personal relaxation and family vacations. Due to this fact, I can be very critical in my assessment of hotels based on price, value, cleanliness, location and other factors. It goes without saying that my stay... More 

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GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear kfowlkes, Thank you for posting an excellent review about your recent stay with us and I am thrilled to read that it was one of your best hotel experiences. I am happy to read that you found your accommodations comfortable and the staff to be helpful and always willing to assist. The hotel is indeed conveniently situated for walking... More 

1 review
5 of 5 stars Reviewed February 11, 2015

I have now stayed at the Twelve Centennial Park Hotel twice. I will definitely stay there again! The size of the rooms as well as the homey layout of the rooms is wonderful. The front desk staff is very courteous and helpful. The rooms were very clean and the housekeeping staff were very accommodating. This was a pleasant experience right... More 

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GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear mishelle h, Thank you for posting a great review about your recent stay at TWELVE Centennial Park Hotel and thank you for returning to us. Our suites are indeed spacious and well equipped and so ideal for guests looking fo a home away from home experience. I am delighted to read that you found our staff to be helpful... More 

1 review
5 of 5 stars Reviewed February 3, 2015

We have traveled to Atlanta many, many times, and stayed in multiple different hotels, and this experience was our favorite. Our valet, Marquis, was extremely welcoming. We had our preschool-aged daughter and we had a ton of stuff, and he made our check in easy and fun. And the food was delicious! My husband said it was the best food... More 

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GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear Suzanne F, Thanks for posting a wonderful review about your recent experience at TWELVE Centennial Park Hotel. I am delighted to read that you found your accommodations to be comfortable and check in (and out) to be smooth and welcoming. I appreciate you singling out Marqueze for comment as he is indeed a helpful and friendly member of the... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 1, 2015

We had a great stay here. When the valet took our bags up to our room he noticed that the room next door was having a loud party and called the front desk. The front desk immediately called us to see if we wanted to switch rooms because we had a small child. The sent new keys up with the... More 

Was this review helpful? Yes
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear Kylie B, Thank you for the five star review. I am delighted to read that you had a great stay with us and that our staff members took excellent care of you and your family. It will be a pleasure to share your review with the team. Thank you again and I hope that we see you on a... More 

Lawrence, Kansas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 23, 2015

Stayed in a 1 bedroom suite for 4 days, 3 nights in celebration of my 40th Birthday. Five friends traveled in to celebrate with me. When I called to verify my reservation and I was hit with the extra 75.00/day hold to cover any damages that may happen to the room. I was a little taken back but I adjusted.... More 

Was this review helpful? Yes
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear tncody75, Thank you for your review. I am sorry that you did not have a great experience with us but do appreciate your candid feedback. There is wear on the sofas and this is being addressed. They are scheduled to be recovered in February and March. We do work on keeping our suites in good order but there are... More 

1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 18, 2015

I stayed at this hotel over a weekend recently and was treated HORRIBLY to say the least. Not only is room service (food and housekeeping) almost impossible to receive (they do not answer the phone) but the staff here treats people will the least bit of respect possible. We received a knock at the door at 3 am saying there... More 

Was this review helpful? Yes 5
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear Travellover889, We have a reasonable expectation that all of our guests will act in a manner that is respectful and considerate of other hotel guests. You were asked to leave the property because you and your party acted in a manner contrary to this and so you adversely impacted the stays of other guests and this is something that... More 

Farmington Hills, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 10, 2015

we have stayed 3 nights post new year eve at this hotel and we have been treated so good. we have booked a one bedroom suite that was upgraded to a 2 bedroom suite since we are Gold members and it was really nice to get this upgrade very fast. I needed some tums for my heartburn and it was... More 

Was this review helpful? Yes 1
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear Sobernumlock, Thanks for the super review. I am delighted to read that we took very good care of you during your stay and I appreciate you mentioning Robin and Denis for providing great service. I do hope that we have the opportunity to welcome you back on a future trip to Atlanta. sincerely, John Reilly More 

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