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Extended Stay America - Atlanta - Vinings

2.5 of 5
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2474 Cumberland Pkwy. SE, Atlanta, GA 30339 (Formerly Extended Stay Deluxe)
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Extended Stay America - Atlanta - Vinings
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Ranked #115 of 190 Hotels in Atlanta
A recent review
3 of 5 stars reviewed 3 days ago
tamuco99 Atlanta
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47 reviews from our community

Traveler rating
    22
    10
    8
    3
    4
See reviews for
12
3
5
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Atlanta
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Needed a last minute one night stay after spending an extra day in town, so I was able to score this hotel for the phenomenal rate of $36 on Hotwire. I have never booked a room with a star rating of less than 3 stars, but I figured that I could relax my standards a bit considering that we would... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Vinings, responded to this review

Thank you for taking the time to write a review of your stay. While I appreciate your comments about our convenient location, I want to apologize for the cleanliness issues that occurred in your room during your stay. To ensure that a situation like yours doesn't happen again, my team and I are making a point to thoroughly double check... More 

1 review
3 of 5 stars Reviewed 1 week ago

My first impression of this hotel was not a good one I have to admit. The room we received was a little out dated and not the cleanest when we first arrived. However upon request the room was cleaned as soon as we it was brought to the attention of the hotel staff. The next issue that we encountered was... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Vinings, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that the room did not exceed your expectations. To uphold our company's high standards, we will double check all rooms after our housekeeping staff has cleaned them prior to check-in moving forward. Also, we appreciate the kind comments about our staff and... More 

Nashville, Tennessee
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for one night with two family members, in a queen bedroom suite. The common areas of the hotel seemed nice and well maintained, and the lady who checked us in was very pleasant and helpful. The room was laid out differently than any other Extended Stay America I've stayed in, and I really liked the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Vinings, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed your stay at our hotel and that our staff provided you with great service. I apologize for the maintenance issues with the refrigerator, we have replaced the unit. Thank you again for posting your review. I do hope that you will return... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 2 weeks ago

I've only been in Atlanta 2 weeks! The staff has made my stay an awesome experience. My initial encounter with Rio during check-in was very welcoming. He was extremely polite and knowledgeable about the area attractions, directions, assists with cabs etc. and he told me all the great things Extended Stay has to offer with my stay! Also Candice was... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Vinings, responded to this review

I appreciate you taking the time to write such a great review about us. We are glad to know you are enjoying your stay at ESA – Vinings and that you are pleased with our staff and the great service they provide. Thank you again for your wonderful review. We look forward to seeing you in the future, should your... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 1, 2015 via mobile

I called before going to check in and spoke to a lovely gentleman by the name of Tony. He was so good kind, professional and funny. I couldn't wait to go check in and meet him. Was already excited about my stay there. Upon arrival I found Tony at the front office.. He was much lovelier in person. So welcoming,... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Atlanta - Vinings, responded to this review

Hi Diana, I really appreciate you taking the time to write such an awesome review! I am so pleased to know that Tony and our staff exceeded your expectations. I am posting your review in our break room for all of the staff to review. Tony could not stop smiling when he saw the review this morning. Thank you again... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 27, 2015

When I stayed here, I was very impressed with the whole experience. The staff was extremely friendly and accommadating. The rooms are very clean and the hotel was quiet. Neshia was awesome and helped with my requests promptly. She went out of her way to make sure my stay went smoothly. I had a Great experience and I will definitely... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Atlanta - Vinings, responded to this review

Thank you so much for posting a review of our property. It's great to hear that you were impressed with your entire experience at our location. My staff and I appreciate such great comments about us, which really made our day. Thank you again for sharing your comments with us. We look forward to seeing you again in the future. More 

Martinez, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 23, 2015

The staff at this hotel is truly what makes the experience memorable! Tony is genuinely there to help, as are Nescia, and Candance. They were all extremely accommodating as well as, friendly and polite. On my second night I needed to arrange transport to the Philips Arena to watch the Hawks, Tony and Nescia were brainstorming to help me get... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Atlanta - Vinings, responded to this review

I really appreciate you taking the time to write such a great review about us. It's great to hear that my staff and I were very accommodating and met your expectations. Once again thank you for your wonderful comments; I posted your review in our break room for all the staff to review. We look forward to seeing you again... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 17, 2015

Stayed here for training, over a month. Rooms are dirty, oven didn't work, stains on carpets, boogers on walls. Breakfast is muffins and granola bars with a little fruit. Coffee is not good. Starbucks across the street. Wifi is free but good luck checking anything. I paid the up charge but it cast me per device. Still sucks but not... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Atlanta - Vinings, responded to this review

Thank you for taking the time out to write a review about your stay. I sincerely apologize for the unfortunate incidents that happened during your stay. I would also like to apologize for the issues you are having with your room. Maintenance will come repair your oven and I will have housekeeping come deep clean your unit. Again, I apologize... More 

Tuscaloosa, Alabama
Top Contributor
56 reviews 56 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 1, 2014

If you're looking for an economical stay this place is a 4....why? Walking distance to Chickfila, Starbucks, Publics, Rit-Aid, bagels, Mexican cuisine, and nicer dining at Padriacs. Tho location is in a very safe area right off the interstate. The hotel gets a 3 from me just based on my travels and visiting other hotels....that said. This hotel was $72/night... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Vinings, responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that your stay with us was pleasant. Still, I do apologize for the odor in the hallways, and that you did not feel completely safe around the other guests in our common areas. I will work with my housekeeping staff to review our... More 

Chicago
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed August 27, 2014 via mobile

Rooms were ok and not great. No breakfast (grab and go has hardly anything to grab). Staff was certainly not courteous and hurrying up to hang up the call. Smoking smells filled up the hotel rooms and corridors. Needs better maintenance. ......

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Vinings, responded to this review

Thank you for taking the time to tell us about your experience. We are disappointed to hear that we did not exceed your expectations and that you did not receive quality service. We will work with our staff to make sure we are always providing our guests with the friendly, helpful service that they deserve. Thank you again for your... More 

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